Automatic Call Distribution (ACD)
Aspire Software Manual Features ◆131
Operation
Transferring Calls to an ACD Group
To Transfer a call to an ACD Group:
1. At keyset or DSL, press HOLD.
OR
At SLT, hookflash
You hear Transfer dial tone.
2. Dial ACD Group Master Number.
You can press a One-Touch Key for the master instead.
3. Hang up.
Transferring Trunk Calls to the ACD Master (Program 15-02-21 = 0):
Only analog, ISDN, or H.323 trunk calls can be transferred.
1. While on an outside call, press HOLD.
2. Press the ACD Call Coverage key.
The ACD Call Coverage key must be defined as a DSS key in Program 15-02-21.
The ACD Call Coverage key must be off (idle) in order to transfer the call.
3. Hang up.
The call is transferred to the ACD group.
Answering Outside Calls that Ring Your ACD Group
To answer an outside call that rings your ACD Group:
DISA, DID and tie trunks can ring an ACD master number directly. Other trunk types
can ring ACD Groups if set up in programming. Trunks can also be transferred to ACD
master numbers.
1. Lift handset.
2. If you don't automatically answer the call, press the flashing line key.