Program 41 : ACD Setup
41-08 : ACD Overflow Options
Aspire Software Manual Programming ◆1267
41-08 : ACD Overflow Options
Description
For each ACD Group (1-64), use Program 41-08 : ACD Overflow Options to assign the overflow
mode (0-9), destination and announcement message types. Delay announcement functions are not
available for ACD pilot number call. Each ACD Group can have unique overflow options. The table
below outlines the entry options.
Input Data
Level: Aspire S Aspire M/L/XL
SA • Not Available. • Available.
• Enhanced Overflow options 05 and 06
requires 4.94+.
ACD Group No 01-64
Item
No. Item Input Data Default
01 Overflow
Operation Mode 0 = No overflow
1 = Overflow with No Announcement
2 = No Overflow with First Announcement
Only
3 = No Overflow with First & Second
Announcements
4 = Overflow with First Announcement
Only
5 = Overflow with First & Second
Announcement
6 = -- Not used --
7 = -- Not used --
8 = No Overflow with Second
Announcement Only
9 = Overflow with Second Announcement
Only
0
02 ACD Overflow Destination
Specify the destination option
to which ACD Overflow calls
should be transferred
0 = No Setting
1-64 = ACD Group
65 = Overflow Table (Program 41-09)
66 = Voice Mail Integration
67 = Off-Premise via ABB Dial Bin
68 = Incoming Ring Group
0
03 Delay Announcement Source
Type 0 = ACI
1 = VRS (DSPDB)
2 = Voice Mail Integration
0
04 ACD Overflow Transfer Time 0-64800 (Sec.) 30