Program 41 : ACD Setup
41-18 : ACD Agent Identity Code Setup
Aspire Software Manual Programming ◆1287
41-18 : ACD Agent Identity Code Setup
Description
Use Program 41-18 : ACD Agent Identity Code Setup to define the ACD Agent Identity Code
Table.
Input Data
Conditions
None
Feature Cross Reference
●Automatic Call Distribution (ACD)
Level: Aspire S Aspire M/L/XL
SA • Not Available. • Available.
AIC Table No 001-512
Item
No. Item Input Data Default
01 ACD Agent Identity Code Up to 4 digits No setting
02 Default ACD Group Number 0-64
(0 = No setting) 0
03 ACD Group Number in Mode 1 0-64
(0 = No setting) 0
04 ACD Group Number in Mode 2 0-64
(0 = No setting) 0
05 ACD Group Number in Mode 3 0-64
(0 = No setting) 0
06 ACD Group Number in Mode 4 0-64
(0 = No setting) 0
07 ACD Group Number in Mode 5 0-64
(0 = No setting) 0
08 ACD Group Number in Mode 6 0-64
(0 = No setting) 0
09 ACD Group Number in Mode 7 0-64
(0 = No setting) 0
10 ACD Group Number in Mode 8 0-64
(0 = No setting) 0