Automatic Call Distribution (ACD)
132 ◆Features Aspire Software Manual
Agent Log In and Log Out
To log your extension into the ACD Group:
Keyset
Your display shows: WAIT ACD LOGIN. If Program 12-07-01 has a customized Day/
Night mode message defined, the ACD agent’s display will not indicate the WAIT ACD
LOGIN status (however, the agent may still log in using the following procedure).
1. Press idle CALL key.
2. Dial *5.
You hear confirmation tone.
OR
Press ACD Log On/Off key (PGM 15-07-01 or SC 852: code *10).
You hear a single beep.
Your display will show the ACD Group to which you are logged in.
If your system has ACD Identification Codes enabled, enter it now.
DSL or SLT
1. Lift handset.
2. Dial *5.
You hear confirmation tone.
If your system has ACD Identification Codes enabled, enter it now.
To log your extension out of an ACD Group:
Keyset
Your display shows the ACD Group to which you are logged in.
1. Press idle CALL key.
2. Dial *5.
OR
Press ACD Log On/Off key (PGM 15-07-01 or SC 852: code *10).
Your display shows: ACD LOGOUT (1:Yes, 0:No)
3. Dial 1 to log out.
You hear confirmation tone (if you dialed *5) or a single beep (if you pressed the ACD
Log On/Log Off key.
OR
Dial 0 to cancel the log out and return to the group.
DSL
1. Lift handset.
2. Dial *5.
3. Dial 1 to log out.
You hear confirmation tone.
OR
Dial 0 to cancel the log out and return to the group.
SLT
1. Lift handset.
2. Dial 155.