inDepth and inDepth+
364 Features Aspire Software Manual
inDepth and inDepth+
Description
The inDepth and inDepth+ programs are Windows-based Management Information Systems that
work in conjunction with the built in Aspire ACD. These ACD/MIS systems enhance the system
ACD with real time statistics and reports on ACD group trafc patterns and usage. The inDepth and
inDepth+ applications have an extensive set of user-congurable Real Time Windows and Reporter
subsystems.
InDepth+ is the more comprehensive and capable of the ACD/MIS systems and offers:
Real Time Status Window
This window displays ACD agent status, state
and connection state.
Real Time Statistics Window
The statistics window provides a visual perfor-
mance summary for lines, agents and ACD
Groups.
Call Queue and Wait Time Windows
These windows show the number of calls in
queue, the longest wait time, as well as the
number of calls answered and abandoned.
Wallboard Template
Use the wallboard template display to motivate and inform ACD agents through a dynamic
display of real time statistics and messages.
Reporter
ACD administrators can create fully-congurable reports for display and printing.
Similar in many respects to inDepth+, inDepth is streamlined for more modest ACD applications.
InDepth provides a single real time screen template, up to seven reports and can track report data
for up to one full month. InDepth includes ACD/MIS features like Report View/Print and Audible/
Visual Alarms, but excludes the Sub-Supervisor Positions and the Wallboard Support.
Aspire S Aspire M/L/XL
Available, but not for ACD. Requires Aspire software
2.65+ and inDepth software 3.10.500.1 +. Available (Optional feature) - Requires inDepth’s Aspire
software 3.10.500.1 or higher and the Feature Upgrade
PAL or Enhanced NTCPU when used with ACD. With
the Basic NTCPU and no ACD, software 2.65+ is
required.