Program 41 : ACD Setup
41-14 : ACD Options1280 ◆Programming Aspire Software Manual
Conditions
None
Feature Cross Reference
●Automatic Call Distribution (ACD)
Telephone Programming Instructions
To enter data for Program 41-14 (ACD Options):
1. Enter the programming mode.
2. 41 14
3. Enter the number of the item you want to program.
4. Select the ACD Group number to be programmed by pressing the FLASH or the VOLUME
▲ or VOLUME ▼ keys.
5. Enter data for the item you selected + HOLD.
6. Enter data for the next item in the program.
OR
Press MSG once to enter a new item number.
OR
Press MSG until you’ve exited that series’s programming section.
09 Automatic Wrap Up End Time 0-64800 (Seconds) 0
10 ACD No Answer Skip Time
Set how long a call into the ACD Group
will ring an idle extension before routing
to the next agent. This timer must be
greater than Program 20-04-03 : Delay
Ring Timer for the ACD Call Coverage
Key with delayed ringing to work.
0-64800 (Seconds) 10
11 -- Not used --
12 Start Headset Ear Piece Ringing
(for SLT) 0-64800 (Seconds) 0
41-14-01 ACD Group1
EMG Call Mode 0:On
back ↑↑
↑↑ ↓↓
↓↓ select
41-14-nn ACD Groupnn
nnnnn
←←
←← →→
→→