Program 41 : ACD Setup
41-16 : ACD Threshold Overflow
Aspire Software Manual Programming ◆1283
41-16 : ACD Threshold Overflow
Description
Use Program 41-16 : ACD Threshold Overflow to define the value of the ACD threshold call
overflow and the mode for each ACD group.
Input Data
Conditions
None
Feature Cross Reference
●Automatic Call Distribution (ACD)
Level: Aspire S Aspire M/L/XL
SA • Not Available. • Available.
ACD Group No 01-64
Item
No. Item Input Data Default
01 Number of Calls in Queue
Define the maximum num-
ber of calls allowed in the
ACD queue before overflow
occurs.
0-200
(0 = No limitation) 0
02 Operation Mode for ACD
Queue
Define how the system
should handle calls when the
number of calls in queue
exceeds the threshold.
0 = The longest waiting call is transferred
1 = The last waiting call is transferred
2 = Send Busy Tone
0