Ring Groups
492 ◆Features Aspire Software Manual
Related Features
Automatic Call Distribution
Ring Groups can be used to route trunks to ACD groups.
Automatic Route Selection
When ACD is enabled, Ring Groups are programmed to ring into ACD Groups for each of the
eight Work Periods.
Call Forwarding, Off-Premise
Ring Group calls do not follow Off-Premise Call Forwarding programming. However, using
the voice mail’s Call Routing, a dial action table can be created to forward calls to an outside
number or Abbreviated Dial number (enter #2001PP with 001 being the # to which the call is
forwarded) on timeout using UTRF.
Direct Inward Dial (DID) / Direct Inward System Access (DISA)
DID, DISA overflow options can be to a Ring Group.
Direct Inward Line (DIL)
DILs ring extensions without being in a Ring Group.
ISDN Compatibility
For ISDN 3.1 KHz audio calls, Ring Groups can be assigned as the destination. These calls
include G3 (ISDN) fax calls, modem calls and ISDN calls that are not “end-to-end” ISDN.
Night Service
Ring Group programming can be different for each Night Service mode.
Programmable Function Keys
Function keys simplify answering incoming calls.
Operation
Refer to Central Office Calls, Answering.