Program 41 : ACD Setup
41-02 : ACD Group and Agent Assignments
Aspire Software Manual Programming ◆1255
41-02 : ACD Group and Agent Assignments
Description
In Program 41-02 : ACD Group and Agent Assignments, for each ACD extension number, assign
an ACD Group (1-64). An ACD Group number is assigned to each Work Period number (1-8).
The assigned extension will work as an ACD agent extension in the following cases;
●The trunk belonging to an ACD group receives an incoming call while an ACD agent is
logged in.
●An extension calls or transfers a call to an ACD group using the ACD group pilot number.
●An incoming call is received with a DID/DISA number which is assigned as an ACD pilot
number.
Input Data
Conditions
None
Feature Cross Reference
●Automatic Call Distribution (ACD)
Level: Aspire S Aspire M/L/XL
SA • Not Available. • Available.
Extension Number Up to 8 digits
Item No. ACD Work Period Mode
Number ACD Group No Default
01 1-8 0-64 0