Program 41 : ACD Setup
41-08 : ACD Overflow Options1268 ◆Programming Aspire Software Manual
Conditions
Delay announcement functions are not available for ACD pilot number call.
Feature Cross Reference
●Automatic Call Distribution (ACD)
Telephone Programming Instructions
To enter data for Program 41-08 (ACD Overflow Options):
1. Enter the programming mode.
2. 41 08
3. Enter the number of the item you want to program.
4. Select the ACD Group number to be programmed by pressing the FLASH or the VOLUME
▲ or VOLUME ▼ keys.
5. Enter data for the item you selected + HOLD.
6. Enter data for the next item in the program.
OR
Press MSG once to enter a new item number.
OR
Press MSG until you’ve exited that series’s programming section.
05 Abbreviated Dial Area
When Overflow)
This program defines which
Abbreviated Dial dial to use
when Program 41-08-02 is
programmed with an entry of
’67’.
0 – 1999 (Abbreviated dial areas) 1999
06 Incoming Ring Group When
Overflow
This program defines which
incoming Ring Group to use
when Program 41-08-02 is
programmed with an entry of
’68’.
1 – 100 (Incoming Ring Group) 1
41-08-01 ACD Group1
O-Flow_Mode 0:None |1
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41-08-nn ACD Groupnn
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