Program 41 : ACD Setup
41-20 : ACD Queue Display Settings1292 ◆Programming Aspire Software Manual
Conditions
None
Feature Cross Reference
●Automatic Call Distribution (ACD)
Telephone Programming Instructions
To enter data for Program 41-20 (ACD Queue Display Settings):
1. Enter the programming mode.
2. 41 20
3. Enter the number of the item you want to program.
4. Select the ACD Group number to be programmed by pressing the FLASH or the VOLUME
▲ or VOLUME ▼ keys.
5. Enter data for the item you selected + HOLD.
6. Enter data for the next item in the program.
OR
Press MSG once to enter a new item number.
OR
Press MSG until you’ve exited that series’s programming section.
03 Queue Status Display Interval
Set the interval that refreshes the Queue Status
Alarm time in queue display and causes the
optional queue alarm to occur on phones active on
a call, logged out, or in wrap-up.
0-64800 seconds 0
04 ACD Call Waiting Alarm
Enable or disable the queue alarm. 0 = Disable
1 = Enable 0
05 ACD Call Waiting Alarm Send Time
Set how long the Call Waiting Alarm should
sound.
0-64800 seconds 0
41-20-01 ACD Group1
No of Queue (Disp.) 1
back ↑↑
↑↑ ↓↓
↓↓ select
41-15-nn ACD Groupnn
nnnnn
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