Charts and Illustrations
Aspire Software Manual Features ◆41
Code: *16
Operation: Press
key to put agent on
hold.
Press key again + 1
to hang up agent or 0
to bring agent back
into call.
Automatic Call
Distribution (ACD)
(cont.)
Supervisor Split
Switching (splitting) between
an ACD Agent and their out-
side caller after answering an
emergency call
On while agent is on
hold -
Code: *17
Operation: Press
Key
Work Time
Enabling/disabling Work
Time
On when Work Time
enabled, Flashing
(while on a call) if
Auto Work time
enabled Off when
Work Time disabled
-
Code: *18 + ACD
Group Number
Operation: Press
key
Enabling ACD overflow On red when
activated
Slowly flashes red
when disabled
-
Code: *19
Operation: Press
key while on hook +
Vol Up or Vol Down
to scroll
Queue Status Check
Viewing the ACD Queue Sta-
tus of each ACD group
None -
Table 6: Function Key Codes by Number
To program a key, press CALL, dial 851 (for 2-digit codes) or 852 (for 3-digit codes), press the key and enter the
code (e.g., 48 for Voice Over).
Use this key... For this feature... When you are... Key Lamp Status Also see
Srvc Code