Automatic Call Distribution (ACD)
Aspire Software Manual Features ◆125
➻20-13-33 : Class of Service Options (Supplementary Service) - ACD Supervisor’s
Position Enhancement
This option must be enabled in order for the operator to use service codes in Program 11-13-
10 through 11-13-13.
➻30-01-01 : DSS Console Operating Mode
Set the mode of the system’s DSS Consoles. The available options are Regular (Business)
Mode (0), Hotel Mode (1), and ACD Monitor Mode (2). Lamping status for ACD agents and
non-ACD agents do not both appear on the same console type. For ACD agent’s lamping sta-
tus, a DSS Console must be programmed as an ACD console. For non-ACD agents, the con-
sole must be programmed as business console.
➻30-05-04 : DSS Console Lamp Table, ACD Agent Busy
30-05-05 : DSS Console Lamp Table, Out of Schedule
30-05-06 : DSS Console Lamp Table, ACD Agent Log Out
30-05-07 : DSS Console Lamp Table, ACD Agent Log In
30-05-08 : DSS Console Lamp Table, ACD Agent Emergency
The BLF for an ACD Agent’s Hotline key follow the lamping defined in these programs.
➻41-01-01 : System Options for ACD - System Supervisory Extension
41-01-03 : System Options for ACD - ACD MIS Connection Port
Define the system options for the ACD feature.
➻41-01-04 : System Options for ACD - P Command Output for Busy Status
When the number of queued ACD overflow calls exceeds the limit and a busy tone is sent to
the caller, determine if the call is counted in the ACD MIS software (0=Count, 1=Do Not
Count).
➻41-01-02 : System Options for ACD - Login ID Code Digit
Define the number of digits for the ID code when logging in (0-20, 0=no ID).
➻41-02-01 : ACD Group and Agent Assignments
For each ACD extension number, assign an ACD Group (1-64). An ACD Group number is
assigned to each Work Period number (1-8). Do not use this program when using the AIC log in
mode. Program 41-18-01 is used instead.
➻41-03-01 : Incoming Ring Group Assignments for ACD Group - ACD Group Number
For each incoming trunk ring group set up in Program 22-05, designate into which ACD
Group (1-64) the trunks should ring for each of the eight Work Periods.
➪Aspire Ring Groups: 1-100
➻41-03-02 : Incoming Ring Group Assignments for ACD Group - Night Announcement
Service
For each incoming trunk ring group set up in Program 22-05, determine if the Night
Announcement Service should be enabled (1) or disabled (0).
➪Aspire Trunk Groups: 1-100
➻41-03-03 : Incoming Ring Group Assignments for ACD Group - Priority Data
Determine whether an incoming call to a trunk ring group should follow a priority assignment
(0=normal, 1-7 [1=lowest priority, 7=highest priority]).
➻41-04-01 : ACD Group Supervisor - Group Supervisor Extension
For each ACD Group (1-64), assign the group’s supervisor extension. An ACD Group can
have only one supervisor. In addition, an extension can be a supervisor for only one ACD
Group.
➻41-04-02 : ACD Group Supervisor - Operating Type
For each ACD Group (1-64), assign the operating mode for the supervisor (0 = Supervisor’s
extension does not receive ACD Group calls, 1 = Supervisor’s extension receives ACD Group
overflow calls only, 2 = Supervisor’s extension receives ACD Group calls just like all other
agents).