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Universal Answer

Aspire Software Manual Features ◆603

Universal Answer

Please refer to Central Ofﬁce Calls, Answering (page 208) for information on this

feature.

Contents

Main Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page About This Manual Section 1 - Features Before Reading This Section Using This Section Read These Notes About This Manual Port Assignments: How the System Assigns Ports to the PCBs Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page 64 Features Aspire Software Manual Figure 1: SUPER DISPLAY TELEPHONE Figure 2: MULTIBUTTON TELEPHONE Figure 3: 110-BUTTON DSS CONSOLE Aspire Software Manual Features 67 Figure 4: 24-BUTTON DSS CONSOLE Figure 5: Digital Two-Button Telephone Figure 6: Cordless Lite II (Spread Spectrum) Telephone OR OR Page Page Page Page Page Page or or Page Page Page Page Page Page Page Alarm Page Alphanumeric Display Page Page Page Page Page Page Page Page Answering Calls Placing Calls Abbreviated Dialing: Common and Group (Speed Dial) Page Page Call Forwarding Call Forwarding, Off-Premise Camp On / Callback Conference Do Not Disturb Hold Last Number Redial Message Waiting (Direct Messaging) Name Entry: Park Park and Page Personal Greeting Registration Save Transfer Page Page Page Page Attendant Call Queuing Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Related Features Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Background Music Page Page Page Page Call Duration Timer Page Page Related Features Page Page Page Page Related Features Operation Page Page Page Page Operation Page Page Page Call Forwarding with Follow Me Related Features Page Call Forwarding/Do Not Disturb Override Page Call Redirect Page Page Call Waiting / Camp On Operation Callback Description Callback Page Page Page Page Page Page Page Page Page Page Page Page Default Settings Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Computer Telephony Integration (CTI) Applications Page Page Page Page Page Page Page Page Conference, Voice Call/Privacy Release Continued Dialing Continued Dialing Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Department Step Calling Dial Number Preview Related Features Operation Dial Pad Conrmation Tone Page Dial Tone Detection Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page The following features can be set using service codes with this option: The DISA feature must be enabled for this function. Page Page Page Page Page Related Features Page Page Page Page Programming Related Features Page Page Page Activating DSS Console Alternate Answer: Using a DSS Console key as a One-Touch or Programmable Function Key: Directed Call Pickup Page Directory Dialing Related Features Page Page Page Distinctive Ringing, Tones and Flash Patterns Conditions Default Settings Page Page Page Page Page Dual Line Appearance Page Page Page Page External Alarm Sensors Page Flash Page Flexible System Numbering Page Forced Trunk Disconnect Programming Related Features Forced Trunk Disconnect Page Related Features Page Page Group Listen Page Handsfree and Monitor Related Features Operation Handsfree Answerback/Forced Intercom Ringing Handsfree Answerback/Forced Intercom Ringing Page Page Page ANALOG SINGLE LINE TELEPHONES Page Page Related Features Operation Page Page Page Related Features Page Page Model 3 i-Series Keysets * Conditions: Page Page inDepth and inDepth+ Hardware, Software and System Requirements Conditions Default Setting Programming Page Page Intercom Abandoned Call Display Page Page Page Page Page Programming Page Page Page Two B-Channel Transfer Programming Page To erase one or all LND numbers: Page Page Related Features Operation Page Long Conversation Cutoff Page Page Page Page Page Page Page Page "Invalid Data" and allow you to reenter the range. allow you to reenter the range. will not be deleted (to ensure phone programming can still be accessed). Page Page Page Page Page Page Page Page Programming Page Page Page Page Page Page Memo Dial Page Page Page Page Microphone Cutoff Programming Related Features Microphone Cutoff Page Page Page Page Page Page Related Features Page Page 428 Features Aspire Software Manual Aspire Software Manual Features 429 Page Related Features Operation ae Page Page Page Page Page Connected Via PRI System 1 System 2 Connected Via IP System 1 System 2 Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Operator Page Page Page Page Page Page Page Page Page Page Page Page Page Page Programming Related Features Page Page Page Page Page Private Line Page Programmable Function Keys Programming Page Pulse to Tone Conversion Programming Page Repeat Redial Page Page Page Page Page Page Page Ringdown Extension, Internal/External Ringdown Extension, Internal/External Page Page Page Page Page Related Features Page Page Page Secretary Call (Buzzer) Page Secretary Call Pickup Page Page Page Page Selectable Ring Tones Page Serial Call Page Page Page Soft Keys Page Page Page Page Page Page Page Page Aspire Software Manual Features 527 528 Features Aspire Software Manual Aspire Software Manual Features 529 530 Features Aspire Software Manual Aspire Software Manual Features 531 532 Features Aspire Software Manual Aspire Software Manual Features 533 Page Page Page Page Page Page Page Page Tandem Ringing Tandem Ringing Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Related Features Operation Page Page Aspire Software Manual Features 581 582 Features Aspire Software Manual Page Page Page Trafc Reports Page Page Page Page Page Page Page Page Route 1 Route2 Route 3 Page Page Page Page Page Trunk Queuing/Camp On Programming Trunk Queuing/Camp On Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page When there are new messages, the MW LED on the phone will ash red. Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page IP Hardware Page Aspire VoIP Specications Page Programming - VoIP Programming - Static IP Address Page Page Page Page Page Page Programming - Using an External DHCP Page Page Programming - H.323 Phone, Setting H.323 Options Page Page Page LAN Connections Page Page Address Conversion Table Calling Party Number Setup for Trunks and Extensions CODEC Selection Deleting IP Phone Registration Page Page Page Page Page Page Page Page Page Enhanced Echo Adjustment Page Page Fax Relay Firmware Download for Aspire Keyset with IP Adapter H.323 Gatekeeper Connection H.323 Terminals IP Extensions Page Page Page Page Page Page IP Trunks Music on Hold for IP Terminals Networking Over IP Peer-to-Peer Connection RTP Forwarding Available VLAN/QoS Page VOIPU DSP Resource Assignment Conditions Page Volume Controls Volume Controls Page Page Page Page Page Section 2 - Programming Before Reading This Section How to Use This Section How to Enter the Programming Mode How to Exit the Programming Mode Using Keys to Move Around in the Programs Programming Names and Text Messages Page Using Soft Keys For Programming What the Soft Key Display Prompts Mean System Number Plan/Capacities - Aspire Comparisons Page Page Page Page Page Page Page 10-01 : Time and Date Page 10-02 : Location Setup Page Page Page Page Page Page Page Page Page Page Page 10-04 : Music on Hold Setup 10-05 : General Purpose Relay Setup - INDEX-1 Page 10-06 : ISDN BRI Setup - INDEX-1 - INDEX-2 Page Page 10-07 : Conversation Record Circuits Page 10-08 : Pre-Ringing Setup Page 10-09 : DTMF and Dial Tone Circuit Setup Page Page Page Page 10-13 : In-DHCP Server Setup Page 10-14 : Managed Network Setup Page 10-15 : Client Information Setup Page 10-16 : Option Information Setup Page 10-17 : H.323 Gatekeeper Setup Page 10-18 : H.323 Alias Address Setup Page 10-19 : VOIPU DSP Resource Selection Page 10-20 : LAN Setup for External Equipment Page 10-21 : NTCPU Hardware Setup Page 10-22 : Setting the Wake On LAN for APSU 10-23 : H.323 System Interconnection Index 1 Page Page 10-24 : Daylight Savings Setup 10-25 : H.323 Gateway Prex Setup Page 10-26 : IP System Operation Setup Page 10-27 : IP System ID Page 10-28 : SIP Trunk Basic Setup Page 10-29 : SIP Proxy Setup Page 10-30 : SIP Authentication Information Page 10-33 : SIP Registrar/Proxy Setup Page 10-31 : Networking Keep Alive Setup Page 10-32 : PRI Networking Channel Limitation Page 10-36 : SIP Trunk Registration Information Setup Page 10-37 : UPnP Setup Page Page Page Page Page Page Page Page Page Page 11-02 : Extension Numbering Page 11-04 : Virtual Extension Numbering Page 11-06 : ACI Extension Numbering Page 11-07 : Department Group Pilot Numbers Page 11-08 : ACI Group Pilot Number 11-09 : Trunk Access Code Caution Page Page Page Page Page Page Page Page Page Page Page Page Page 11-13 : Service Code Setup (for ACD) Page 11-14 : Service Code Setup (for Hotel) Page 11-15 : Service Code Setup, Administrative (for Special Access) Page 11-16 : Single Digit Service Code Setup Page 11-17 : ACD Group Pilot Number Page 12-01 : Night Mode Function Setup Page Page Page Page 12-03 : Weekly Night Service Switching Page 12-04 : Holiday Night Service Switching Page 12-05 : Night Mode Group Assignment for Extensions Page 12-06 : Night Mode Group Assignment for Trunks Page 12-07 : Text Data for Night Mode Page 12-08 : Night Mode Service Range Page Page 13-01 : Abbreviated Dialing Function Setup Page 13-02 : Group Abbreviated Dialing Bins Page 13-03 : Abbreviated Dialing Group Assignment for Extensions Page 13-04 : Abbreviated Dialing Number and Name Page 13-05 : Abbreviated Dialing Trunk Group Page 13-07 : Telephone Book Number and Name Page 13-08 : Telephone Book System Name Page 13-09 : Telephone Book Group Name Page 13-10 : Telephone Book Routing Page Page Page Page Page Page Page Page Page 14-04 : Behind PBX Setup Page 14-05 : Trunk Group Page 14-06 : Trunk Group Routing Page 14-07 : Trunk Access Map Setup Page 14-08 : Music on Hold Source for Trunks Page 14-09 : ACI Conversation Recording Destination for Trunks 14-10 : Power Failure Telephone for Trunks Page 14-11 : ID Setup for IP Trunk Page 14-12 : SIP Register ID Setup for IP Trunk Page Page 15-01 : Basic Extension Data Setup Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page 15-06 : Trunk Access Map for Extensions Page Page Page Page Page Page Page Page Page 15-08 : Incoming Virtual Extension Ring Tone Setup Page 15-09 : Virtual Extension Ring Assignment Page 15-10 : Incoming Virtual Extension Ring Tone Order Setup Page 15-11 : Virtual Extension Delayed Ring Assignment Page 15-12 : Conversation Recording Destination for Extensions Page 15-13 : Loop Keys Page 15-14 : Programmable One-Touch Keys Page Page Page Page 15-16 : SIP Register ID Setup for Extension Page 15-19 : System Telephone Book Setup for Extension Page Page Page Page Page 16-02 : Department Group Assignment for Extensions Page 16-03 : Secondary Department Group Page Page 20-01 : System Options Page Page Page Page Page Page Page 20-04 : System Options for Virtual Extensions Page Page 20-06 : Class of Service for Extensions Page Page Page Page Page Page Page 20-09 : Class of Service Options (Incoming Call Service) Page 20-10 : Class of Service Options (Answer Service) Page Page Page Page Page Page Page Page Page 20-14 : Class of Service Options for DISA/E&M Page 20-15 : Ring Cycle Setup Page Page Page Page Page 20-17 : Operators Extension Page 20-18 : Service Tone Timers Page 20-19 : System Options for Caller ID 20-20 : Message Setup for Non-Caller ID Data Page 20-21 : System Options for Long Conversation Page 20-22 : System Options for Aspire Wireless Service Page 20-23 : System Options for CTI Page 20-25 : ISDN Options Page 20-28 : System Option for Trunk to Trunk Conversations Page Page Page Page 21-02 : Trunk Group Routing for Extensions Page 21-03 : Trunk Group Routing for Trunks Page 21-04 : Toll Restriction Class for Extensions Page Page Page Page Page Page Page 21-07 : Toll Restriction Override Password Setup Page 21-08 : Repeat Dial Setup Page 21-09 : Dial Block Setup Page 21-10 : Dial Block Restriction Class Per Extensions Page 21-11 : Extension Ringdown (Hotline) Assignment Page 21-12 : ISDN Calling Party Number Setup for Trunks Page 21-13 : ISDN Calling Party Number Setup for Extensions Page 21-14 : Walking Toll Restriction Password Setup Page 21-15 : Individual Trunk Group Routing for Extensions Page 21-16 : Trunk Group Routing for Networks Page 21-17 : IP (H.323/SIP) Trunk Calling Party Number Setup for Trunks Page 21-18 : IP (H.323) Trunk Calling Party Number Setup for Extensions Page 21-19 : IP (SIP) Trunk Calling Party Number Setup for Extensions Page Page 22-01 : System Options for Incoming Calls Page 22-02 : Incoming Call Trunk Setup Page 22-03 : Trunk Ring Tone Range Page 22-04 : Incoming Extension Ring Group Assignment Page 22-05 : Incoming Trunk Ring Group Assignment Page 22-06 : Normal Incoming Ring Mode Page 22-07 : DIL Assignment Page 22-08 : DIL/IRG No Answer Destination Page 22-09 : DID Basic Data Setup Page 22-10 : DID Translation Table Setup Page Page Page Page 22-12 : DID Intercept Ring Group Page 22-13 : DID Trunk Group to Translation Table Assignment Page 22-14 : VRS Delayed Message for IRG Page 22-15 : VRS Waiting Message for Department Group Page 22-17 : DID Conversion Table Area Setup for Time Pattern Mode 22-18 : Private Call Assignment Page Page 22-16 : Private Call Refuse Target Area Setup Page 23-01 : System Options for Group Call Pickup Page 23-02 : Call Pickup Groups Page 23-03 : Universal Answer/Auto Answer Page 23-04 : Ringing Line Preference for Virtual Extensions Page Page 24-01 : System Options for Hold Page Page Page Page 24-03 : Park Group Page 24-04 : Automatic Trunk-to-Trunk Transfer Target Setup Page 24-05 : Department Group Transfer Target Setup Page 24-06 : Fixed Call Forwarding Page 24-07 : Fixed Call Forwarding Off-Premise Page Page 25-01 : VRS/DISA Line Basic Data Setup Page 25-02 : VRS/DISA VRS Message Page 25-03 : VRS/DISA Transfer Ring Group With Incorrect Dialing Page 25-04 : VRS/DISA Transfer Ring Group With No Answer/Busy Page 25-05 : VRS/DISA Error Message Assignment Page 25-06 : VRS/DISA One-Digit Code Attendant Setup Page Page Page 25-08 : DISA User ID Setup Page 25-09 : Class of Service for DISA Users Page 25-10 : Trunk Group Routing for DISA Page 25-11 : DISA Toll Restriction Class Page 25-12 : Alternate Trunk Group Routing for DISA Page 25-13 : System Option for DISA Page 26-01 : Automatic Route Selection Service Page 26-02 : Dial Analysis Table for ARS/LCR Page 26-03 : ARS Dial Treatments 26-04 : ARS Class of Service Page Page Page Page Page Page 26-11 : Transit Network ID Table Page 30-01 : DSS Console Operating Mode Page 30-02 : DSS Console Extension Assignment Page Page Page Page Page Page Page Page 30-04 : Alternate DSS Console Extension Assignment Page Page 30-05 : DSS Console Lamp Table Page 31-01 : System Options for Internal/External Paging Page 31-02 : Internal Paging Group Assignment Page Page Page Page 31-04 : External Paging Zone Group Page 31-05 : Universal Night Answer/Ring Over Page Page 31-06 : External Speaker Control Page 31-07 : Combined Paging Assignments Page 31-08 : BGM on External Paging Page Page 32-01 : Door Box Timers Page 32-02 : Door Box Ring Assignment Page 32-03 : Door Box Basic Setup Page 33-01 : ACI Port Type Setup Page 33-02 : ACI Department Calling Group Page 34-01 : E&M Tie Line Basic Setup Page 34-02 : E&M Tie Line Class of Service Page 34-03 : Trunk Group Routing for E&M Tie Lines Page 34-04 : E&M Tie Line Toll Restriction Class Page Page Page Page 34-06 : Add / Delete Digit for E&M Tie Line Page 34-07 : E&M Tie Line Timer Page 34-08 : Toll Restriction Data for E&M Tie Lines Page Page Page Page 35-01 : SMDR Options Page Page Page Page 35-03 : SMDR Port Assignment for Trunk Group Page 35-04 : SMDR Port Assignment for Department Groups Page 35-05 : Account Code Setup Page 35-06 : Veried Account Code Table Page Page 40-01 : Voice Mail Basic Setup Page 40-02 : Mailbox Setup Page 40-03 : Message Recording Setup Page 40-04 : Live Recording Setup Page 40-05 : Call Information Setup Page 40-06 : Voice Mail Automated Attendant Data Setup Page 40-07 : Voice Prompt Language Assignment for VRS Page 40-08 : Voice Prompt Language Assignment for Mailboxes 40-09 : Voice Mail Multiple Address Group Setup Page 40-10 : Voice Announcement Service Option 40-11 : Pre-Amble Message Assignment Page 41-01 : System Options for ACD Page 41-02 : ACD Group and Agent Assignments Page 41-03 : Incoming Ring Group Assignment for ACD Group Page 41-04 : ACD Group Supervisor Page 41-05 : ACD Agent Work Schedules Page 41-06 : Trunk Work Schedules Page 41-07 : ACD Weekly Schedule Setup Page 41-08 : ACD Overow Options Page 41-09 : ACD Overow Table Setting Page 41-10 : PGDAD Delay Announcement Page 41-11 : VRS Delay Announcement Page 41-12 : Night Announcement Setup Page 41-13 : VRS Message Number for Night Announcement Page 41-14 : ACD Options Page 41-15 : ACD Queue Alarm Information Page 41-16 : ACD Threshold Overow Page 41-17 : ACD Login Mode Setup Page 41-18 : ACD Agent Identity Code Setup Page 41-19 : Voice Mail Delay Announcement Page 41-20 : ACD Queue Display Settings Page 42-01 : System Options for Hotel/Motel Page 42-02 : Hotel/Motel Telephone Setup Page 42-03 : Class of Service Options (Hotel/Motel) Page 42-04 : Hotel Mode One-Digit Service Codes Page 42-05 : Hotel Room Status Printer 44-01 : System Options for ARS/F-Route Page Page Page Page 44-03 : Dial Analysis Extension Table 44-04 : ARS/F-Route Selection for Time Schedule Page 44-05 : ARS/F-Route Table 44-06 : Additional Dial Table Page 44-07 : Gain Table for ARS/F-Route Access Page 44-08 : Time Schedule for ARS/F-Route Page 44-09 : Weekly Schedule for ARS/F-Route 44-10 : Holiday Schedule for ARS/F-Route Page Page Page Page Page 45-02 : NSL Option Setup Page 45-03 : NSL Timer Setup Page Page Page Page Page Page Page Page Page Page Page Page 47-03: IntraMail Master Mailbox Options Page 47-04: Master Call Routing Mailbox Options Page 47-05: Master Announcement Mailbox Options Page Page Page Page Page 47-07: IntraMail Routing Mailbox Options Page 47-08: Call Routing Mailbox Options Page 47-09: Announcement Mailbox Options Page 47-10: IntraMail Trunk Options Page Page Page Page Page Page Aspire Software Manual Programming 1363 Type 1 (Day of Week) Example Page Page Page Aspire Software Manual Programming 1367 Default Automated Attendant Answering Dial Action Table Actions Page Page Page Defaults Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page 80-02 : DTMF Tone Setup Page 80-03 : DTMF Tone Receiver Setup Page Page Page 80-05 : Date Format for SMDR and System Reports Page Page Page Page Page 81-02 : DIOPU Initial Data Setup Page 81-03 : 4TLIU Initial Data Setup 81-04 : ISDN BRI Layer 1 (T-Point) Initial Data Setup Page 81-05 : ISDN BRI & PRI Layer 2 (T-Point) Initial Data Setup Page 81-06 : ISDN BRI & PRI Layer 3 (T-Point) Timer Setup Page 81-07 : CODEC Filter Setup for Analog Trunk Ports Page Page Page Page Page 81-09 : COIU CODEC Filter Data Setup Page Page Page Page 82-03 : DSS Console LED Pattern Setup Page 82-04 : SLIU Initial Data Setup Page 82-05 : ISDN BRI & PRI Layer 2 (S-Point) Initial Data Setup Page 82-06 : ISDN BRI & PRI Layer 3 (S-Point) Timer Setup Page 82-07 : CODEC Filter Setup for Analog Station Ports Page 82-08 : Sidetone Volume Setup Page 82-09 : SLIU CODEC Filter Data Setup Page Page 83-11 : Aspire Wireless Conguration Page 83-12 : Aspire Wireless Measurement Page Page Page Page Page Page Page Page Page Page 84-03 : NGT Information Basic Setup Page 84-04 : VOIPU PCB DHCP Server Mode Setup Page 84-05 : VOIPU IP Address Setup Page 84-06 : VOIPU Setup Page 84-07 : Firmware Download Setup Page 84-08 : Firmware Name Setup 84-09 : VLAN Setup Page 84-10 : ToS Setup Page Page Page Page Page Page Page Page Page Page Page Page Page 84-14 : SIP Trunk Basic Information Setup 84-15 : H.323 Keep Alive Setup Page 84-16 : VOIPU Limiter Control Gain Setup Page 84-17 : VOIPU Echo Canceller Control Setup Page 84-18 : VOIPU Echo Canceller Control Setup Page Page Page Page Page 84-20 : SIP Extension Basic Information Setup Page Page 85-01 : SHUBU LAN Setup Page 85-02 : VLAN Setup Page 85-03 : Priority Setup Page 85-04 : Port Mirroring Setup Page 85-05 : SHUBU VLAN Group Settings 90-01 : Installation Date Page Page Page 90-03 : Save Data Page 90-04 : Load Data Page 90-05 : Slot Control Page 90-06 : Trunk Control 90-07 : Extension Control 90-08 : System Reset Page 90-09 : Automatic System Reset Time Page Page Page Page Page 90-11 : System Alarm Report Page 90-12 : System Alarm Output Page 90-13 : System Information Output 90-16 : Main Software Information Page 90-17 : Firmware Information Page 90-19 : Dial Block Release Page 90-20 : Trafc Report Data Setup 90-21 : Trafc Report Output Page 90-22 : NGT Terminal Version Information 90-23 : Deleting Registration of IP Telephones Page 90-24 : System Alarm Report Notication Time Setup 90-25 : System Alarm Report CC Mail Setup Page 90-26 : Program Access Level Setup 90-27 : Aspire Wireless System ID 90-30 : VOIPU Firmware Information Page 90-31 : DIM Over Ethernet Page Page 91-06 : Aspire Wireless Subscription, New Page 91-07 : Aspire Wireless Subscription, Delete Page Page Page Page Page Page Page Page Page Page Page Page Page Page 92-06 : Fill Extension Data Page 92-07 : Delete Port Data Page Program 99 : MF Options 99-01 : MF Options Program 99 : MF Options 99-01 : MF Options Page Page Page Page Page Page Page Page Page Page Page Page Numerics A B C Page D E F G H I K L M N O P R S T Page U V W Z