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Catalyst 2950 Desktop Switch Software Configuration Guide
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Preface
Obtain ing Technical Assistance
If you are a Ci sco. com registered use r, and you cannot resol ve your tech nica l issu es by using the C isco
TAC Web Site, you ca n open a case online by using the TAC Case Op en tool at t his URL:
http://www.cisco.com/tac/caseopen
If you have Internet acces s, we recom mend that you open P3 and P4 cases th rough the Cisc o TAC
Web Site.

Cisco TAC Escalation Center

The Cisco TAC Escalation Center addresses priority level 1 or priority level 2 issues. These
classifications are assigned when severe network degradation significantly impacts business operations.
When you contact the TAC Escalation Center with a P1 or P2 problem, a Cisco TAC engineer
automatically opens a case.
To o bta in a d ire ctor y o f tol l-fr ee C is co TAC teleph one nu mber s f or yo ur co unt r y, go to thi s UR L:
http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml
Before calling, please check with your network operations center to determine th e le vel of Cisco support
services to which your company is entitled: for example, SMARTnet, SMARTnet Onsite, or Network
Supported Accounts (NSA). When you call the center, please have available your service agreement
number an d your prod uct serial number.