Enterasys Networks 9034313-07 manual Getting Help, Support@enterasys.com

Getting Help

Getting Help

For additional support related to this switch or document, contact Enterasys Networks using one of the following methods:

World Wide Web	http://www.enterasys.com/support
	1-800-872-8440 (toll-free in U.S. and Canada)
	or 1-978-684-1000
	For the Enterasys Networks Support toll-free number in your country:
Phone	http://www.enterasys.com/support/contact/
	support@enterasys.com
Internet mail	To expedite your message, type [C-SERIES]in the subject line.

To send comments or suggestions concerning this document to the Technical Publications Department:

techpubs@enterasys.com

Make sure to include the document Part Number in the email message.

Before calling Enterasys Networks, have the following information ready:

•Your Enterasys Networks service contract number

•A description of the failure

•A description of any action(s) already taken to resolve the problem (for example, changing mode switches or rebooting the unit)

•The serial and revision numbers of all involved Enterasys Networks products in the network

•A description of your network environment (for example, layout, cable type)

•Network load and frame size at the time of trouble (if known)

•The switch history (for example, have you returned the switch before, is this a recurring problem?)

•Any previous Return Material Authorization (RMA) numbers

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