ADC Release 3.1 user manual Customer Information and Assistance

1152700 Issue 1 • February 2001 • Section 3: General Information

.6. CUSTOMER INFORMATION AND ASSISTANCE

For customers wanting information on ADC products or help in using them, ADC offers the services listed below. To obtain any of these services by telephone, first dial the central ADC telephone number, then dial the extension provided below.

The central number for calls originating in the U.S.A. or Canada is 1-800-366-3891. For calls originating outside the U.S.A. or Canada, dial country code “1” then dial 952-946-3000.

Sales Assistance

Extension 3000

Systems Integration

Extension 63000

BATG Technical Assistance Center

Extension 54878 E-Mail: batgtac@adc.com

972-680-4878

Product Return Department Extension 63748

E-Mail: repair&return@adc.com

•Quotation Proposals

•Ordering and Delivery

•General Product Information

•Complete Solutions (from Concept to Installation)

•Network Design and Integration Testing

•System Turn-Up and Testing

•Network Monitoring (Upstream or Downstream)

•Power Monitoring and Remote Surveillance

•Service/Maintenance Agreements

•Systems Operation

•Technical Information

•System/Network Configuration

•Product Specification and Application

•Training (Product-Specific)

•Installation and Operation Assistance

•Troubleshooting and Repair/Field Assistance

•ADC Return Authorization number and instructions must be obtained before returning products.

Product information may also be obtained using the ADC web site at www.adc.com or by writing ADC Telecommunications, Inc., P.O. Box 1101, Minneapolis, MN 55440- 1101, U.S.A.

Contents herein are current as of the date of publication. ADC reserves the right to change the contents without prior

notice. In no event shall ADC be liable for any damages resulting from loss of data, loss of use, or loss of profits and ADC further disclaims any and all liability for indirect, incidental, special, consequential or other similar damages. This disclaimer of liability applies to all products, publications and services during and after the warranty period.

This publication may be verified at any time by contacting ADC’s Technical Assistance Center at 1-800-366-3891, extension 54878 (in U.S.A. or Canada) or 972-680-3223 (outside U.S.A. and Canada), or by writing to ADC Telecommunications, Inc., Attn: Technical Assistance Center, Mail Station #77, P.O. Box 1101, Minneapolis, MN 55440-1101, U.S.A.

© 2000, ADC Telecommunications, Inc.

All Rights Reserved

Printed in U.S.A.

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 2000, ADC Telecommunications, Inc.