IVR Services 566 | Polycom 1500/1800/2000/4000 specs

	Contents
Deployment Architectures	. . 562
Remote Connection Using the Internet	. . 562
Business to Business Connections	. . 563
FW (Firewall) NAT Keep Alive	. . 564
System Configuration in SBC environments	. . 565
SIP TCP Keep-Alive	. . 565
IVR Services	. 566
IVR Services List	. . 566
IVR Services Toolbar	. . 567
Adding Languages	. . 568
Uploading a Message File to the Collaboration Server	. . 569
Defining a New Conference IVR Service	. . 571
Defining a New Conference IVR Service	. . 571
Change to Chairperson	. . 589
Controlling the receipt of in-band and out-of-band DTMF Codes	. . 590
Entry Queue IVR Service	. . 590
Defining a New Entry Queue IVR Service	. . 590
Setting a Conference IVR Service or Entry Queue IVR Service as the Default Service . 596
Modifying the Conference or Entry Queue IVR Service Properties	. . 598
Replacing the Music File	. . 599
Adding a Music File	. . 599
Creating Audio Prompts and Video Slides	. . 600
Recording an Audio Message	. . 600
Defining the format settings for audio messages	. . 600
Recording a new audio message	. . 602
Creating a Welcome Video Slide	. . 604
Inviting Participants using DTMF	. . 605
Invite Call Flow	. . 605
Entering Additional DTMF Codes	. . 605
Error Handling	. . 605
Guidelines	. . 606
Enabling the Invite Participants using DTMF Option	. . 606
Disabling the Invite Participant Option	. . 609
External IVR Service Control	. . 610
IVR Services Support with TIP Protocol	. . 610
Guidelines for TIP Support with IVR Services	. . 610
Default IVR Prompts and Messages	. . 611
Volume Control of IVR Messages, Roll Call and Music	. . 615
IVR Services in TIP-Enabled Conferences	. . 616

Polycom, Inc.

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Polycom 1500/1800/2000/4000 manual IVR Services 566

Contents

RealPresence Collaboration Server RMX Version 8.5 January 2015 3725-74300-000BPage Contents Defining AVC-Based Conference Profiles Sharing Content During Conferences Defining SVC and Mixed CP and SVC Conference Profiles108 132 Customized Content Rate 135131 135 Setting Conferences for Telepresence Mode AVC CP Implementing Media Encryption for Secured Conferencing Additional Conferencing Information Defining Cascading Conferences Meeting Rooms Entry Queues, Ad Hoc Conferences and SIP Factories239 Address Book Scheduling Reservations Operator Assistance & Participant Move Start a Conference Using Audible Alarms 349Conference Templates 349 Conference and Participant Level Operations Polycom Conferencing for Microsoft OutlookConference and Participant Monitoring Recording and Streaming Conferences Users, Connections, and Notes IP Network Services Defining ISDN/PSTN Network Services 522 Modifying an ISDN/PSTN Network Service 530Network Security 532 IVR Services 566 Call Detail Record CDR Utility Gateway Calls RMX Manager Application 651 Use the RMX Web Client 677Starting the RMX Web Client Administration and Utilities 716 Customizing the Multilingual Setting 734714 717 System Configuration Flags 762 Ultra Secure Mode 812 Polycom, Inc Xxiii Collaboration Server Hardware Monitoring Appendix a Disconnection Causes 891 Restoring Defaults Appendix H Deployment Into Microsoft Environments Appendix I Polycom Open Collaboration Network Pocn 1035 Multipoint Calls using DMA 10391023 1036 Appendix J Restore Defaults Appendix K SIP RFC Support Appendix L Media Traffic ShapingAppendix M Homologation for Brazil Overview How This Guide is Organized Administration menuWho Should Read This Guide? Prerequisites About the RealPresence Collaboration Server System Network Services Guidelines IP Networks Card Configuration Modes Viewing the Card Configuration ModeIsdn Networks Features Supported with MPMRx Cards Differences Between MPMx and MPMRx Media Cards General RealPresence Collaboration Server Supported Features Support for Microsoft Protocols, algorithms and workflows Software Prerequisites and Guidelines 1500/1800/2000/4000 Getting Started Guide Conferencing Modes Overview AVC ConferencingContinuous Presence CP Conferencing AVC Continuous Presence CP video streams and built layouts Video Switching VSW Conferencing Video Protocol Support in CP Conferences Video Switching VSW Conferencing Guidelines AVC Video Switching VSW video streams and Full Screen Layout Up to 2Mbps 160 130 320 260 4Mbps 6Mbps 100 200 Video resolution AVC Basic Conferencing Parameters Supplemental Conferencing Features SVC-based Conferencing SVC video streams and Layouts SVC Conferencing Guidelines Advantages of SVC Conferencing  Fecc MCU Supported Resolutions for SVC Conferencing Mixed CP and SVC Conferencing MCU Resource Capacities for Mixed CP and SVC Conferences Conferencing Modes Overview Using Conference Profiles Conferencing Parameters Defined in a Profile Conference Type Conferencing FeatureConferencing Capabilities in the Various Conferencing Modes IVR Default Profile Settings in CP Conferencing Mode Default CP Only Conference Profile Settings ValueMCU Echo Suppression Name Meeting Rooms Default Profile Settings in SVC Only Conferencing ModeDefault SVC Only Conference Profile Settings Value Entry Queue Default SVC Only Conference Profile Settings Value Default settings are as follows Default Mixed CP and SVC Conference Profile Settings Value Viewing the List of Conference Profiles Name RMX Management pane, click the Conference Profiles button To list Conference ProfilesRMX Management pane, expand the Rarely Used list Conference Profiles Pane Columns Field Description Modifying an Existing Profile Profiles ToolbarTo modify the Profile properties To delete a Conference Profile Deleting a Conference ProfileDefining New Profiles To define a new Profile Exporting Conference Profiles Exporting and Importing Conference ProfilesGuidelines for Exporting and Importing Conference Profiles Exporting All Conference Profiles from an MCU Exporting Selected Conference Profiles To export selected Conference Profiles Importing Conference Profiles To import Conference Profiles Using Conference Profiles To define a new CP Profile Defining AVC-Based Conference ProfilesDefining AVC CP Conferencing Profiles RMX Management pane, click Conference Profiles Defining AVC-Based Conference Profiles New AVC CP Profile General Parameters Field/Option Description Profile Support in Video Switching Conferences Click the Advanced tab New Profile Advanced dialog box opensDefine the following parameters New AVC CP Profile Advanced Parameters Resource Optimized Video Quality Optimized For CP Conferences only Click the Gathering Settings tab Defining New Profiles New AVC CP Profile Gathering Settings Parameters Click the Video Quality tab New Profile Video Quality dialog box opens HD720 Resolution Configuration dialog boxNew AVC CP Profile Video Quality Parameters HD1080 Information, see Multiple Content Resolutions 263 263 & H.264 Auto SelectionCascade Optimized SVC Video layout Manual Defining AVC-Based Conference Profiles 12+ Page Defining AVC-Based Conference Profiles Connection to improve call clarity New AVC CP Profile Audio Settings Parameters Participants pane For more details, see Automatic Muting of Noisy Endpoints New AVC CP Profile IVR Parameters Field/Option Description New Profile Recording dialog box opens New AVC CP Profile IVR Parameters Video/Voice Port Configuration MPMx New AVC CP Profile Recording Parameters Description Click the Site Names tab New Profile Site Names dialog box opensNew AVC CP Profile Site Names Parameters New AVC CP Profile Site Names Parameters Field Description Selection Site Names Position Top RightTop LeftMiddle RightMiddle Position adjustments using Horizontal and VerticalPosition sliders New AVC CP Profile Site Names Parameters Define the following fields Defining AVC-Based Conference Profiles Service Name Click the Layout Indications tab Disableselfnetworkind Selfindlocation Additional Information for Setting CP Profiles Gathering Phase Gathering Phase Guidelines Gathering Phase Duration Partygatheringdurationseconds Range 0 3600 seconds Enabling the Gathering Phase Display Overlay Layouts Guidelines for using the Overlay Layouts Selecting the Overlay Layouts Site Names Definition Shorten the Site Name Display Guidelines Site Names Display Position Defining AVC-Based Conference Profiles  Same Layout mode Select the Enable check box Click the Message Overlay tabSend Text Message to Participant dialog box is displayed Selecting the Chinese Font To cancel the Message Overlay displaySelecting the Chinese Font for Text Display To send text to selected participants Defining AVC-Based Conference Profiles Defining an AVC Video Switching Conference Profile To Create a Video Switching Profile Define the New Profile General parameters New AVC VSW Profile General Parameters CIF Guidelines High Profile Support in Video Switching ConferencesMinimum Threshold Line Rate System Flags Vswcifhpthresholdbitrate Vswsdhpthresholdbitrate Defining AVC-Based Conference Profiles Defining SVC Conference Profiles By default, the Conferencing Mode is set to CPDefining SVC and Mixed CP and SVC Conference Profiles To define SVC Only Profile New SVC Profile General Parameters Field/Option Description New Profile Advanced dialog box opens Define the following supported parameters New SVC Profile Advanced Parameters Field/Option Description New Profile Video Quality dialog box opens Use this option when most of the endpoints support H.263 Click the Video Settings tab Click the Audio Settings tab Click the IVR tab  PCM New SVC Profile IVR Parameters Field/Option Description Polycom, Inc 106 New SVC Profile Network Services Parameters Parameter Description To configure a mixed AVC and SVC conference Defining Mixed CP and SVC Conferencing Profiles Polycom, Inc 109 Video Resolutions in AVC CP Conferencing Video Display with CIF, SD and HD Video Connections High Profile Support in CP Conferences High Profile Guidelines HD1080p60 Resolution Guidelines  With Video Quality mode set to Motion 263 4CIF Guidelines CP Resolution Decision MatrixCP Conferencing with H.263 4CIF Qcif CIF Resource Optimized Resource-Quality Balanced defaultVideo Resource Usage Video Quality Optimized HD720p30 HD1080p30HD720p60 CIF Maximum Negotiated Line Rate for Resolutions Resolution Configuration for CP ConferencesModifying the Resolution Configuration Guidelines Resolution Configuration Resolution Configuration Pane Resolution Configuration BasicMaximum CP Resolution Pane Limiting Maximum Resolution Resolution Configuration Detailed Sharpness Resolution sliders Motion Resolution slidersSharpness and Motion Resolution Configuration Sliders Sharpness mode Motion mode Polycom, Inc 122 Flag Settings Setting the Maximum CP Resolution for Conferencing Additional Video Resolutions Minimum Frame Rate Threshold for SD Resolution W448p Resolution SIP Packet Loss Compensation Enabling Support of the w448p ResolutionContent Isdn Additional Intermediate Video Resolutions Collaboration Server System Flag Settings Guidelines for Controlling Content Sharing Content During ConferencesContent Control Protocols Supported Content Control Protocols Content Sharing Using H.239 Protocol Content Sharing Using Bfcp ProtocolGuidelines for Using SIP Bfcp Content Bfcp support in dial-in Connections Content Sharing Using People+Content ProtocolDial-out System Flags UDP and TCP Content Media Protocols AVC non-TIP conferences Content RMX 1500/2000/4000 ProfileMPMRx MPMx Base profile High profile Content Transmission Methods Content Video SwitchingHighest Common Multiple Content Resolutions Highest Common Calculation Depending on Content SettingsFixed Rate Page Customized Content Rate Content SettingsMCU Usage Modes of Content Protocols 263 263 & H.264 Auto Selection Cascade Optimized 264 HD 263 & H.264 Auto Selection Content Sharing Properties263 Cascade Optimized H264HDGRAPHICSMINCONTENTRATE Guidelines for Sharing Content Using H.264 HDHD System Flags Content Settings Flag Name Range Default H264HDHIGHRESMINCONTENTRATE Content Sharing Related Issues Sharing Content in Cascaded EnvironmentsSending Content to Legacy Endpoints Guidelines for Sending Content to Legacy Endpoints Content Display on Legacy EndpointsSending Content to Legacy Endpoints in Telepresence Mode Exclusive Content Mode Guidelines for Sharing Content in Exclusive Content Mode Forcing Other Content Capabilities Managing Noisy Content Connections To set the content sharing parameters Useful Procedures in Content SharingDefining Content Sharing Parameters for a Conference Content sharing Options Field Description Content sharing Options Non-TIP Conferences Cascade Optimized Content Sharing Selecting a Customized Content Rate To Select the Customized Content RateContent Settings list, select Customized Content Rate Sharing Content in Multiple Content Resolutions Mode To enable Multiple Content Resolutions Giving and Canceling Token Ownership AVC Participants Select Change To Content Token Owner in the drop-down menuTo give token ownership Stopping a Content Session To cancel token ownershipTo end the current Content session Content Rate Table Content Sharing Reference TablesResolutions and Content Rate Reference Tables Settings Resolution per Content Rate Tables For RMX1800-0, maximum content resolution is HD1080p30 Highest Common Content Rates Tables Highest Common Content Bit Rate for H.264 Base Profile Highest Common Content Bit Rate for H.264 High Profile Cascade Optimized Fixed Content Rates Tables Cascade Optimized Content Bit Rate for H.264 Base Profile Cascade Optimized Content Bit Rate for H.264 High Profile Implementing Media Encryption for Secured Conferencing Media Encryption Guidelines Implementing Media Encryption for Secured Conferencing Direct Connection to the Conference Connection to the Entry Queue Enabling Media Encryption for a Conference Media encryption is enabled at three levelsProfile Setting Recording Link Encryption Enabling Encryption in the Profile Setting the Encryption FlagsTo enable encryption at the conference level To modify the Encryption flags Enabling Encryption at the Participant Level To enable encryption at the participant level Monitoring the Encryption Status Polycom, Inc 163 Participants using two RealPresence RPX HD 400 Room Systems Setting Conferences for Telepresence Mode AVC CPCollaboration Server Telepresence Mode Guidelines System Level Automatic Detection of Immersive Telepresence ITP Sites Horizontal Striping Aspect ratio for standard endpoints Gathering Phase with ITP Room SystemsCropping Skins and Frames 10+ Polycom, Inc 168 Room Switch Telepresence Layouts Telepresence Display Decision Matrix Polycom, Inc 170 Grid Screens Speaker Priority in CP Video LayoutsReserved Screens Video Layout Examples Polycom, Inc 172 Polycom, Inc 173 Telepresence Mode License Selecting Speaker PriorityAVC endpoints only Polycom, Inc 175 Enabling Telepresence Mode  Manual Monitoring Telepresence Mode Monitoring Ongoing Conferences Monitoring Participant Properties None Polycom, Inc 180 Enabling and Using Multiple Cascade Links RMX Telepresence Layout Mode Continuous Presence figure RMX Telepresence Layout Mode Room Switch Link Participant in the Dial Out RMX RMX Telepresence Layout Mode Continuous PresenceCreating a Link Participant For more information see To create a Link Participant in the dial-out RMX Participant Link in the Dial In RMX An Undefined Participant Link Monitoring Multiple Cascade Links Disconnection CausesDefined Participant Link Polycom, Inc 187 Additional Conferencing Information Video PreviewVideo Preview Guidelines Testing your Workstation Workstation Requirements to Display Video Preview DirectX Diagnostic Tool dialog box opens Previewing the Participant VideoTo preview the participant video Additional Conferencing Information Auto Scan and Customized Polling in Video Layout Guidelines for Using Auto Scan and Customized PollingTo enable Auto Scan Enabling the Auto Scan and Customized Polling Customized Polling To define the scanning order in the Customized Polling tabCustomized Polling dialog box is displayed Customized Polling Dialog Box Command Buttons Description Lost Packet Recovery Packet Loss Compensation LPR and DBAPacket Loss Enabling Lost Packet Recovery Monitoring Lost Packet Recovery Polycom, Inc 198 Layout Indications Network Quality IndicationNetwork Quality Levels Customizing the Network Quality Icon Display Indication Threshold ValuesDisplaying the Network Quality icons Network Quality Icon Indication Threshold Flags Description Disable the display of Network Quality icons displayed Disable the display of the Network Quality iconDefault no Default YES Recording Recording IndicationsAudio Participants Indication Recording Paused Layout Indications Icon Display Positions Polycom, Inc 204 Lecture Mode Enabling Lecture ModeSelecting the Conference Lecturer To automatically select a defined participant To automatically select the lecturer Enabling the Automatic Switching Lecture Mode Monitoring To control the Lecture Mode during an Ongoing Conference Restricting Content Broadcast to Lecturer When enabled, the following rules apply Muting Participants Except the Lecturer Enabling the Mute Participants Except Lecturer Option Audio Algorithm Support Audio Algorithm Support GuidelinesSIP Encryption Mono Audio algorithms supported for Isdn StereoSupported Audio Algorithm vs Bitrate Minimum Bitrate kbps 722.1 16K 722 48K 722 56K 722 64K Monitoring Participant Audio Properties To view the participant’s properties during a conference Automatic Muting of Noisy Endpoints Guidelines for Automatically Muting Noisy Endpoints Automatic Muting of Noisy Endpoints Automatic Muting of Noisy Endpoints at the Conference LevelYES To modify the system flag setting Automatic Muting of Noisy Endpoints at the MCU Level Permanent Conference Enabling a Permanent Conference Closed Captions Closed Captions Guidelines New Flag field enter Enableclosedcaption Enabling Closed CaptionsTo change the flag value Setting the Video Layout in Cascading conferences Defining Cascading ConferencesCascading Link Properties Defining Cascading Conferences Dtmf Forwarding Play Tone Upon Cascading Link ConnectionFlags Controlling Cascading Layouts Possible Cascading Topologies Basic Cascading Dialing to an Entry Queue Basic Cascading Using IP Cascaded LinkDialing Directly to a Conference Basic Cascading Topology IP Cascading Link Gateway to Gateway Topology Basic Cascading Using Isdn Cascaded LinkAutomatic Identification of the Cascading Link Gateway to MCU/ MCU to Gateway Topology Cascading Between Two MCUs Using an Isdn Link Gateway to Gateway Calls via Isdn Cascading LinkMCU to MCU Gateway to MCU Calls via Isdn Cascading Link For example MCU to MCU Calls via Isdn Cascading Link Polycom, Inc 234 Conference Profile Definition LPR MCU Interoperability Table Defining Cascading Conferences System Flag Settings Command box, enter H239OlcPatchSuppression of Dtmf Forwarding Star Cascading Topology Master-Slave Cascading Master-Slave Star Cascading Topology To define the dial-out cascade participant link Conferences pane, select the conferenceMGC VSW HD New Participant Dial-out Cascade Link Field Description Enablecascadedlinktojoinwithoutpassword flag to YES New Participant Dial-out Cascade Link To define a Dial-in Participant as the cascade link New Participant Dial-in Cascade Link Field Description If a gatekeeper is used This field is left empty If a gatekeeper is used H.323 IDIf a gatekeeper is not used Select E.164 digits 0-9, *, # Cascading via Entry Queue Enabling CascadingCascaded Conferences Star Topology Creating the Cascade-enabled Entry Queue To Define a Cascade-Enabled Entry Queue Click OK New Entry Queue enabling cascading is created Creating the Dial-out Cascaded LinkTo define the Dial-out Cascaded Link Name field, enter a participant name Method a Method B Set the Enablecascadedlinktojoinwithoutpassword flag to YES Enabling Cascaded Conferences without PasswordTo enable cascaded links to connect without a password Monitoring Star Cascaded Conferences Polycom, Inc 251 Cascading Conferences H.239-enabled MIH Topology Advanced tab, in the Node Type field, select MCU Click OK MIH Cascade a Sample 3-Level Cascading Configuration MIH Cascading LevelsCascading Topologies MIH Cascading Guidelines in CP Licensing Master Slave ConferencesMIH Cascade Levels Video Session Mode, Line Rate and Video Settings MIH Cascading Master-Slave Relationship RMX CP CIF RMX CP HDRMX RMX VSW HD MGC to RealPresence Collaboration Server Cascading Method Method  FORCE1X1LAYOUTONCASCADEDLINKCONNECTION=YES default Setting Flags on the RealPresence Collaboration Server H263ANNEXT=YES default To modify the flags Setting Flags in the MGC Method II Defining the Cascading Entry Queue in the MGCTo define the Cascading Entry Queue in the MGC Polycom, Inc 261 For Example 1002##12001##1234 Polycom, Inc 263 Defining the Cascading Conferences MGC HD VSWHD VSW To define the Dial-out Participant Polycom, Inc 266 Polycom, Inc 267 Meeting Rooms Meeting Rooms are listed in the Meeting Room list pane Use Time Out as Dtmf DelimiterMeeting Rooms List Value / Description Flag Name To list Meeting Rooms Meeting Rooms List Columns Field Description Automatic Password Generation Flags Use Time Out as Dtmf Delimiter Meeting Room Toolbar & Right-click Menu Meeting Rooms pane, click the New Meeting Room Creating a New Meeting RoomTo create a new meeting room Button or right-click an empty area Entry Queues, Ad Hoc Conferences and SIP Factories Entry Queues Default Entry Queue properties Default Entry Queue Properties Parameter ValueDefining a New Entry Queue To define a new Entry Queue Entry Queue Definitions Parameters Option Description Shared Number Dialing Transit Entry Queue Listing Entry QueuesModifying the EQ Properties To view the list of Entry Queues To designate an Entry Queue as Transit Entry Queue Setting a Transit Entry QueueTo cancel the Transit Entry Queue setting RMX Management pane, Rarely Used list, click Entry Queues Entry Queue IVR Service Guidelines for setting the Entry Queue as IVR ProviderConfiguring the Collaboration Server as IVR Provider IVR Provider Entry Queue Shared Number Dialing Using External IVR Services via the MCCF-IVR Package Entry Queue Call Flows Call Flow for Standalone SIP EndpointsCall Flow for Standalone TIP Endpoints Call Flow for TIP Endpoints from a Polycom ITP System Configuring the Entry Queue to Use External IVR Services To configure the Entry Queue for External IVR ServicesRMX Management pane, click Entry Queues To create a new SIP Factory SIP FactoriesCreating SIP Factories RMX Management pane, Rarely Used list, click SIP Factories New Factory Properties Option Description Click OK New SIP Factory is added to the list Ad Hoc Conferencing Monitoring Registration Status Gateway to Polycom Distributed Media Application DMA Address Book Viewing the Address Book To collapse a group Participants List Pane InformationTo expand the group to view the group members » Double-click the group name or click the Collapse button Adding Participants from the Address Book Displaying and Hiding the Address Book Managing Groups in the Address Book Participant GroupsAdding a Group from the Address Book to Conferences To add a group to a new conference or an ongoing conference Select one of the following actions Address Book Navigation Action Description Adding a New participant to the Address Book Directly Managing the Address BookAdding a Participant to the Address Book To add a new participant to the Address Book New Participant General Field Description New Participant General Only SIP Only IP only New Participant Advanced Field Description AGC Dial-out SIP Only Substituting E.164 Number in Dial String Guidelines for Substituting E.164 Number in Dial String When required, you can modify the participant’s properties Modifying Participants in the Address BookTo modify participant properties in the Address Book Deleting Participants from the Address Book To delete participants from the Address Book Copying or Moving a Participant To copy or move a participant to another groupCopy / Move Participant Function Description Searching the Address Book Filtering the Address BookPaste Participant Function Description Filtering Address Book Data Using a Predefined Pattern To filter the data in an address book group Filtering Address Book Data Using a Custom Pattern Polycom, Inc 310 Clearing the Filter To clear the filter and display all entries Obtaining the Display Name from the Address Book Importing an Address Book Importing and Exporting Address BooksExporting an Address Book To Export an Address Book Upgrading and Downgrading Considerations Integration with Resource Manager RealPresence Collaboration Server Side System Scheduling ReservationsGuidelines for Scheduling Reservations Resources Reservations To open the Reservation Calendar Using the Reservation CalendarToolbar Buttons RMX Management pane, click the Reservation Calendar button Day View Reservations ViewsWeek View Single day is displayed Today View List View Changing the Calendar View To change between Week and Day views To view Today the current date To change to List View To return to Calendar View Scheduling Conferences Using the Reservation CalendarCreating a New Reservation Method III To interactively define the duration To create a new reservation Open the Reservation CalendarSelect a starting time slot New Reservation Reserved Resources Field Description New Reservation Schedule Tab Field Description All Reservations Recur every weeks field You can add participants from the Participants Address Book Using the Week and Day views of the Reservations Calendar Managing ReservationsViewing and Modifying Reservations To change the Reservation’s End time To move the Reservation to another time slotTo change the Reservation’s Start time Reservation Properties General dialog box opens Adjusting the Start Times of all Reservations Scheduling Reservations To delete a single reservation Searching for Reservations using Quick SearchDeleting Reservations To delete all recurrences of a reservation Click Search To clear the search and display all reservationsClear the Quick Search field All Reservations are displayed Operator Assistance & Participant Move Operator Conferences Operator Conference Guidelines Defining the Components Enabling Operator Assistance New Conference IVR Service Welcome dialog box opens New Conference IVR Service General dialog box opens Click the Video Services tab New Conference IVR Service Dtmf Codes dialog box opens New Entry Queue IVR Service Welcome dialog box opens New Entry Queue IVR Service Conference ID dialog box opensClick the Operator Assistance tab To define a Conference Profile for an Operator Conference Click the Operator Conference check box Starting an Ongoing Operator Conference To start a conference from the Conference pane New Conference General Options Field Description New Conference General Options Routing Name Click the Participants tab Saving an Operator Conference to a TemplateTo save an ongoing Operator conference as a template New Conference Participants dialog box opens Starting an Operator Conference from a Template Requesting Help Participant Alerts List Audible Alarms Using Audible Alarms Conference Templates Using Conference Templates Conference Template toolbar includes the following buttonsConference Templates Toolbar Buttons Description To create a new Conference Template Creating a New Conference TemplateCreating a new Conference Template from Scratch Conferences List toolbar includes the following button Conference Templates Polycom, Inc 354 Click the New button New Participant General dialog box opens New Participant Advanced dialog box opens Specify the Display Name and Duration New Conference Template Information dialog box opens Starting an Ongoing Conference From a Template To start an ongoing conference from a Template Conference is started Scheduling a Reservation From a Conference Template To schedule a Reservation from a Conference Template Polycom, Inc 362 To delete Conference Templates Deleting a Conference TemplateExporting and Importing Conference Templates Click the Delete Conference Template button. or Exporting Conference Templates Exporting All Conference Templates from an MCUTo export all Conference Templates from an MCU Exporting Selected Conference Templates To export selected Conference Templates Importing Conference Templates To import Conference TemplatesConference Templates Import dialog box is displayed Polycom, Inc 367 Polycom, Inc 368 Start a Conference Start an AVC CP Conference from the Conferences Pane To start an AVC CP conference from the Conference pane General Tab New Conference General tab parameters Field Description Support System Configuration Flags Polycom, Inc 374 Participants Tab New Conference Participants Tab Column / Button Description Option is disabled in SVC conferences Information Tab To add participants from the Address BookAll Participants list opens Media Sources Tab New Conference Information Tab Field Description To start a SVC conference from the Conference pane Scheduling an AVC-based Reservation To start a conference from the Reservation Calendar Starting an Ongoing Conference From a Template This section is applicable for CP-AVC only conferences Copy Conference Conference and Participant Level OperationsConference Operations Paste Conference Paste Conference As To paste a conference as a new conference Participant Level Operations Menu Option Button Description Participant OperationsOperational Buttons Resume Video button Change to Regular Cut Participant Copy, Cut and Paste ParticipantCopy Participant Paste Participant Paste Participant As Moving Participants Between Conferences Move Guidelines Moving Participants Options Moving a Participant Interactively Polycom Conferencing for Microsoft Outlook Setting up the Calendaring Solution Option 1 Using default Exchange Server settings Exchange Integration Configuration Option Field Description Option 2 Using an alternate Primary Smtp Mailbox Option 3 Using modified Exchange Server settings Exchange Integration Configuration Option Calendaring Guidelines Polycom, Inc 398 Creating and Connecting to a Conference Creating a Conference Connecting to a Conference RealPresence Capture Server or Polycom Solution Support Collaboration Server Standalone Deployment Conference and Participant Monitoring General Monitoring Using the Chairperson Password for Filtering Multi-Selection To search for an ongoing conference by Chairperson Password Click in the Chairperson Password fieldConference Level Monitoring Monitoring the Conference in the Conference List Pane Mixed Displays conference name and type of conference Conferences Monitoring Information FieldDescription To view the parameters of an ongoing CP conference Following information is displayed in the General tab Conference Properties General Field Description Conference Properties General SVC Conference Properties Advanced dialog box opens Following information is displayed in the Advanced tab None End When Last Participant Remains parameters applyConference Properties Advanced Parameters Prefer TIP Profile Gathering Settings Field/Options Description Following information is displayed Information, see Video Resolutions in AVC CP Conferencing Conference Properties Video Quality dialog box opens Conference Properties Video Quality Parameters Click the Video Settings tab to list the video parametersCustomized Content Rate AS-SIP For more information, see Supplemental Conferencing Features See Defining New Customized Polling Buttons Description Polycom, Inc 418 Viewing the Properties of Ongoing SVC Conferences To view the parameters of an ongoing SVC conferenceConference Properties General Parameters Field Description Conference Properties General Parameters Last Participant Remains parameters apply Server RMX Network Port Usage Content Rate Polycom, Inc 424 Requesting Help Request to Speak Request to Speak is Participant Level Monitoring SDP Gatekeeper Status Call Admission Control Participant’s connection no indication is displayed Participant Monitoring Indicators and Properties Column Icon/Description Polycom, Inc 431 Viewing the Properties of Participants To view the participant Properties Monitoring IP Participants Following parameters are displayed for an IP participant Mute/Suspend Conference. See Conference and Participant Monitoring Polycom, Inc 436 Conference and Participant Monitoring Polycom, Inc 437 Milliseconds derived from the Rtcp report From the endpoint SIP Bfcp TCP Participant Properties Channel Status Advanced Parameters Participant Connections Conference and Participant Monitoring Conference and Participant Monitoring Monitoring SIP Bfcp Content Channel Status tab Channel Status Advanced tab Detecting Endpoint Disconnection Configuring the System FlagDefault Detecting SIP Endpoint Disconnection System Configuration Flag Monitoring ISDN/PSTN ParticipantsEndpoint Disconnection Detection Algorithm To view the participant properties during a conference Participant Properties H.221 Parameters Field Description Causes Polycom, Inc 451 ISDN/PSTN Participant Properties Channel Status Monitoring Telepresence Participant Properties Recording and Streaming Conferences Configuring the Collaboration Server to Enable Recording To define a Dial Out Recording Link Default Recording LinkDefining the Dial Out Recording Link Recording Link Parameters Description RealPresenceCaptureServerorRSS4000system IPAddress Enabling the Recording Features in a Conference IVR ServiceConference IVR Service Properties dialog box is displayed Recording Link Parameters ParameterDescription Enabling the Recording in the Conference Profile To enable recording for a conference Conference Profile Recording Parameters Description Dial Out Recording Link Encryption Dial Out Recording Link Encryption Flag SettingClick OK Recording is enabled in the Conference Profile Dial Out Recording Link Encryption Guidelines Dial Out Recording Link Settings Managing the Recording Process Recording Layout To manage the recording process using the right-click menu Server or RSS 4000 system User Guide Recording Participant Right-click Options Name Description Using Dtmf Codes to Manage the Recording Process Conference Recording with Codian IP VCRMonitoring the recording participant Collaboration Server Users AdministratorUsers, Connections, and Notes User Types Listing Users To add a new user to the system Administrators can add new users to the systemAdding a New User RMX Management pane, click Users Users pane is displayed Deleting a User To associate a user with a machine To disable a user Changing a User’s PasswordTo change a user’s password Disabling a User Machine Account To enable a userRenaming a User To rename a user Guidelines for defining a machine account MonitoringActive Directory Viewing the Connections List Using NotesConnections To list the users who are currently connected to the MCU To create a note To open or edit a noteTo delete a note IP Network Services Collaboration Server IP Network Services Overview Default IP Service Conferencing Service Management Network Primary IPv6 Addressing Guidelines To view or modify the Management Network Service RMX Management pane, click the IP Network Services buttonModifying the Management Network Default Management Network Service IP Field Description Modify the following fieldsManagement Network Properties Collaboration Server RMX Auto If selected, Site-Local and Global Click the Routers tab Default Management Network Service Routers Field Description DNS Default Management Network Service DNS Field DescriptionClick the DNS tab Modify the following fields DNS Servers Addresses Click the Security tab Modify the following fields Revocation Method URL RMX Management pane, click IP Network Services Modifying the Default IP Network ServiceTo view or modify the Default IP Service Default IP Service Collaboration Servers RMX 1500/2000/4000 Default IP Service Collaboration Server RMX Default IP Network Service IP Field Description 2000/4000 4000 Polycom, Inc 489 Optional. Click the DNS tab IP Network Services To view or modify the ports values, click the Ports tab Aliases Fixed Ports If required, click the QoS tab View or modify the following fields System.cfg file Click the SIP Servers tab TOS Default IP Network Service SIP Servers Field Description SIP Servers Primary / Alternate Server Parameter Username@domain name Outbound Proxy Servers Primary / Alternate Server Parameter Modify the following fields To configure the ICE environment, click the SIP Advanced tab Default IP Network Service SIP Advanced Field Description Network Service V35 tab Field Description MNG B LAN Ethernet SettingsLAN MNG LAN To modify the automatic LAN port configuration RealPresence Collaboration Server RMX 1500/4000 Ethernet Settings Parameters Field Description RealPresence Collaboration Server RMX 4000 Do not selectRealPresence Collaboration Server RMX 1500 Do not select To monitor signaling status IP Network MonitoringRMX CS IP tab displays the following fields IP Network Services Click the H.323 tab H.323 tab displays the following fields IP Network Services IP Network Services IP Network Services LAN Redundancy Media RedundancyMedia Redundancy on RealPresence Collaboration Server RMX Multipleservices = no Multipleservices = no LanredundancyMultipleservices = YES Lanredundancy Multipleservices = YES LAN Connections to the IP ports IP Port Description Signaling and Management RedundancyMultipleservices = no Lanredundancy = YES RMX 1800 Media Redundancy System Flags System Flag / Value = no Management Signaling LAN RealPresence Collaboration Server RMX Configuration RequirementsHardware Monitor Indications RealPresence Collaboration Server Network Traffic Control RTM LAN Indications Status Description Https RealPresence Collaboration Server RMX Network Port UsageHttp TCP DNS UDP SSH TCP NTPUDP, TCP Rtcp SIP-TLSRTP SIP -TLS Defining ISDN/PSTN Network Services ISDN/PSTN Network Services Overview Supported Capabilities and Conferencing Features Non Supported Capabilities and Conferencing Features RMX Management pane, click ISDN/PSTN Network Services Adding/Modifying ISDN/PSTN Network ServicesTo Add an ISDN/PSTN Network Service Obtaining ISDN/PSTN required information Isdn Service Settings Field Description Unknown Span Definition Field Description Configured symmetrically Phones Settings Field Description Click Save & Continue Modifying an ISDN/PSTN Network Service To Modify an ISDN/PSTN Network ServiceClick Save & Close  Dial-in Phone Numbers  MCU CLI RealPresence Collaboration Server RMX 1500/4000 Multiple Network ServicesNetwork Security RealPresence Collaboration Server Network Security Polycom, Inc 534 Cards Up to 2 per Media Card Services That Include ICE First Time Installation and Configuration Resource Allocation and Capacity Upgrading to Multiple Services RealPresence Collaboration Server RMX Hardware Installation Polycom, Inc 539 LAN Connections to the RTM IP RTM IP Port Description Connecting the cables to the RTM IPConnecting the cables to the RTM LAN LAN Connections to the RTM LAN RTM LAN Port Description Polycom, Inc 541 LAN Connections to the RTM LAN RTM IP Port Description Management, media and signaling for Network Service Collaboration Server Configuration System Flags and License SettingsMNG MNG B IP Network Service Definition To add new/additional Network Services Device Management pane, click IP Network Services Polycom, Inc 547 IP Network Service IP Parameters Field Description IP Network Service IP Parameters Service Configuration dialog box opens Following flags can be defined per service  H263ANNEXT Defined and the IP Network Service Default IP Network Service SIP Advanced FieldDescription Setting a Network Service as Default Ethernet SettingsDefault IP Network Service Icons IconDescription Signaling Host IP Address and MCU Prefix in GK Indications Video/Voice Port and Resolution ConfigurationConference Profile Gateway Profiles Conferencing Signaling MonitorHardware Monitor Defining Dial Out Participants Reserving Video Resources for a Conference Monitoring Conferences Resource Report Port Usage Gauges Deployment Architectures Remote Connection Using the InternetNAT Network Address Translation Traversal Following Remote Connection call flow options are supported Registered Environment Business to Business ConnectionsRemote Connections Enterprise Client Environment Registered VBP To enable and modify FW NAT Keep Alive FW Firewall NAT Keep Alive System Configuration in SBC environments SIP TCP Keep-Alive IVR Services IVR Services ListTo view the IVR Services list IVR Services Toolbar IVR Toolbar buttons Button Button Name Descriptions Adding Languages To add a language Uploading a Message File to the Collaboration Server To upload messages to the MCU IVR Message Types by Message Category Properties General Voice Messages Defining a New Conference IVR Service Defining a New Conference IVR ServiceTo define a new Conference IVR Service Default is Conference IVR Service Properties Global Parameters Polycom, Inc 574 Chairperson Identifier Polycom, Inc 576 Conference IVR Service Properties General Voice Messages Message Type Description Indicating the recording status of the conference Followed by the Reorder Tone and disconnection Polycom, Inc 580 Ivrrollcallusetonesinsteadofvoice is set to YES, Ivrrollcallusetonesinsteadofvoice is set to YES , IVR Services Polycom, Inc 583 4SIF SIFLow Video Services Description Dtmf New Conference IVR Service Dtmf Codes dialog box opens IVR Services IVR Services Change to Chairperson To set up a new Entry Queue IVR Service Entry Queue IVR ServiceDefining a New Entry Queue IVR Service RMX Management pane, click IVR Services Ad Hoc Conferencing and External Database Authentication Fill in the following parameters Polycom, Inc 592 Select the voice messages New Entry Queue IVR Service General dialog box opens IVR Services Polycom, Inc 596 To select the default Conference IVR Service Default Conference IVR Service To select the Default Entry Queue IVR Service To modify the properties of an IVR Service Replacing the Music File Adding a Music FileTo replace the Music file Creating Audio Prompts and Video Slides Defining the format settings for audio messagesTo define the format settings for audio messages Recording an Audio Message Click Convert Now Sound Selection dialog box opens Format field, select PCMAttributes list, select 16.000 kHz, 16Bit, Mono Recording a new audio message To record a new audio message IVR Services Creating a Welcome Video Slide To create a welcome video slide Invite Call Flow Inviting Participants using DtmfError Handling Entering Additional Dtmf Codes Enabling the Invite Participants using Dtmf Option Conference IVR Services dialog boxesGeneral Video Services Dtmf Codes Conference IVR Services General tab is displayed Disabled set to Off To disable the Invite Participant option Disabling the Invite Participant Option External IVR Service Control IVR Services Support with TIP ProtocolGuidelines for TIP Support with IVR Services Default IVR Prompts and Messages Password IVR Change Requests Chairperson help Menu IVR Services Volume Control of IVR Messages, Roll Call and Music To control the volume of IVR music, Roll Call and messagesDefault IVR Messages Flag Description Entry Queue and Virtual Entry Queue Access IVR Services in TIP-Enabled ConferencesIVR Services in TIP-Enabled Conferences Guidelines Configuring the Conference and Entry Queue IVR Services CDR File Formats Call Detail Record CDR UtilityCDR File Properties Unformatted CDR File Multi-Part CDR Files Formatted CDR File CDR File Contents To open the CDR utility Viewing, Retrieving and Archiving Conference InformationViewing the Conference Records Conference Record Fields Description Multi-part CDR File display To refresh the CDR list Refreshing the CDR ListRetrieving and Archiving Conference CDR Records To retrieve and archive CDR records Gateway Calls Gateway Functionality Call Flows IP ParticipantsDirect Dialing Dialing from H.323 Endpoints Dialing from SIP Endpoints Gateway IVR Dialing For IP Participants Optional Direct Dialing Using IP Addresses Dial-out Calls Dial-in Calls Calling a SIP Endpoint in a Remote Domain Enabling or Disabling Direct IP Dialing Dialing from ISDN/PSTN Endpoints Isdn ParticipantsDialing via Gateway IVR for Isdn Participants Two dialing methods are available to ISDN/PSTN participants Pstn Dial-in Using GK Prefix Calling an IP Endpoint via Gateway Interoperability with DMA Roll Call disabled Defining the IVR Service for Gateway CallsTo define a new Conference IVR Service for gateway calls Operator Assistance disabled Gateway Calls DefaultGWWelcomeSlide Details, see Disconnect on Busy Define the required settings for Encryption and LPR Defining the Conference Profile for Gateway CallsTo define a Conference Profile for Gateway Sessions Defining the Gateway Profile To define a new Gateway Profile System Configuration Gateway Calls Redialing Wrong Destination Number Wrong Destination Number Time-outCall Failure Reasons H.323, SIP, Isdn Disconnect on Busy Monitoring Ongoing Gateway SessionsConnection Indications Disconnect on No Answer Gateway Session Parameters Gateway Session NameConference ID Connected Participant Parameters To set up the Meeting Room for direct dialing Polycom, Inc 645 Dialing to Polycom RealPresence DMA System Example Calling the RealPresence DMA via Gateway IVR Manual Dial String Entry Automatic Dial String Generation Configuration Pstn Dial-in Using GK PrefixEnabling Pstn dial-in using GK prefix Pstn Participant input via Dtmf Deploying a Polycom RMX Serial Gateway S4GW Installing the RMX Manager Application RMX Manager Application Accessing or Downloading the RMX Manager Installer Downloading the Installation files from Polycom Support Site Click Install Installing the RMX Manager on Your Workstation Accessing the RMX Manager Installer from the Login screenClick the Install RMX Manager link Polycom, Inc 655 Installing the RMX Manager for Multi-User Capability To install the RMX Manager for Multiple Users Polycom, Inc 657 Starting the RMX Manager Application Click Start Programs To use the browserTo use the Windows Start menu Click All Programs Polycom RMX Manager Connecting to the MCU To connect the RMX Manager to an MCU RMX Manager Main Screen MCUs PaneMCUs pane includes a list of MCUs and a toolbar MCU Icons and Statuses Icon Description Adding MCUs to the MCUs List Use Other RMX Manager UI ComponentsTo add a Collaboration Server unit MCU Properties Field Description MCU IP Grouping the Participants by MCU Start Monitoring/Stop Monitoring Disconnecting an MCU Modifying the MCU PropertiesRemoving an MCU from the MCUs Pane Import/Export RMX Manager Configuration Changing the RMX Manager LanguageTo select a language Export RMX Manager Configuration dialog box opens To Export the RMX Manager ConfigurationTo Import the RMX Manager Configuration Import RMX Manager Configuration dialog box opens Installing RMX Manager in Secure Communication Mode To install the RMX Manager DNS dialog box is displayed Click on the Security tab Security dialog box is displayedClear the Secured Communication check box Click the DNS tab Enter the Local Domain Name Create a Certificate Request Management Network Properties dialog box is displayed Click the Security tab Security dialog box is displayedSelect the Secured Communication check box Using an Internal Certificate Authority Click OK Reset the Collaboration ServerRMX Management pane, click Hardware Monitor Click Next Export File Format dialog box is displayed Click the Copy to File buttonCertificate Export Wizard is displayed Select Base-64 encoded X.509 .CER Polycom, Inc 676 Use the RMX Web Client Starting the RMX Web Client To start the Collaboration Server Web Client RMX Web Client Screen Components Viewing and System Functionality Permissions Auditor Conferences List If you are logged in as a User with Chairperson permissions List Pane RMX Management PaneStatus Bar System Alerts Participant Alerts Port Usage Gauges MCU State Address Book Displaying and Hiding the Address Book Dialing Direction Dial-in or Dial-out Conference Templates Displaying and Hiding Conference Templates To resize a pane To adjust column widthCustomizing the Main Screen To sort the data by any field column heading Customizing the RMX Management Pane To switch between Toolbar and List ViewsIncreasing and Decreasing the Text Size To increase or decrease the text size Polycom, Inc 690 Administration and Utilities System and Participant AlertsCollaboration Server 1500/1800/2000/4000 Status Bar System Alerts To view the System Alerts list An identifying number assigned to the system alert Error occurredActive Alarms Pane Columns System Alerts Buttons Participant Alerts To view the Participants Alerts list To Alter the MCU Time RMX TimeAltering the clock RMX Time Fields Properties Description RMX Time Fields Properties Resource Management Resource Capacity Resource Usage in AVC CP Conferencing MPMx MPMRx-D Audio MCU Capacities in Mixed CP and SVC ConferencingResource Usage in SVC Conferencing Mode MPMRx 3333 Mixed CP AVC Conferencing Video Switching Resource CapacityResource Usage in Mixed CP and SVC Conferencing MPMx Mixed CP Resource Capacity Modes Resource Usage in AVC CP ConferencingAVC Conferencing Voice MPMx MPMRx Video/Voice Port Configuration MPMRx Video/Voice Port Configuration MPMxFlexible Resource Capacity Mode Configuring the Video/Voice Resources Forcing Video Resource Allocation to CIF ResolutionTo allocate Voice resources To force CIF resource To cancel the forcing of CIF resourceResource Reports Mcmsparameters tab, click New Flag Main toolbar, select Administration Resource Report Displaying the Resource ReportResource Report Fields Parameters Column Description Port Gauges Port Gauge Collaboration Server 1800 Resource Capacity AVC HD AVC SD AVC CIFAVC HD AVC SD AVC CIF SVC Resource Capacity in Non-Mixed Conferences Resource Capacity in Mixed ConferencesPort consumption ratios of different calls HD720p HD1080p ISDN/PSTN Collaboration Server 2000/4000 Resource Capacity Polycom, Inc 711 Setting the Port Usage Threshold Port Usage ThresholdTo Set the Port Usage Threshold SIP Dial-in Busy Notification Port Usage Gauges Polycom, Inc 715 System Information To view the System Information properties boxSystem Information FieldDescription Traps Snmp Simple Network Management ProtocolMIBs Management Information Base MIB Files MIB H.341 H.323 Alarm-MIBSupport for MIB-II Sections Standard MIBs Unified MIB Unified MIB Snmp Fields Name Type Description Code An Example of an Authentication Failure Trap An Example of an Alarm Fault TrapAn Example of a ColdStart Trap Status Trap RMX MIB entities that do not generate traps Administration and Utilities To enable Snmp option Defining the Snmp Parameters in the Collaboration Server Select the Traps tab Snmp Properties Traps dialog box opens SNMPv3 Traps Field Description SnmpSHA SNMPv3 Traps Field Description Version Authentication Password Select the Security tab Snmp Properties Security dialog box opens Enter an Authentication Password Default EmptyDefault MD5 Authentication Default DES Using Audible Alarms Accepted Host IP Address dialog box opensSnmp Properties Security dialog box, click OK Audible Alarm Permissions Option Operator Administrator Configuring the Audible AlarmsAudible Alarm Permissions Stop Repeating Message Replacing the Audible Alarm File Audible Alarm User Customization Options Description Multilingual Setting Customizing the Multilingual SettingDownload Audible Alarm File window opens To customize the Multilingual Setting Banner Display and Customization Non-Modifiable Banner Text Sample 1 Banner Sample 2 Banner Sample 3 BannerSample 4 Banner To customize the banners Banners Configuration dialog box opensCustomizing Banners Customize the banners by modifying the following fields Login Screen Banner Banner Display Main Screen Banner Backup and Restore Guidelines Software Management To restore configuration files Using Software ManagementTo backup configuration files Select the Backup Directory Path and then click Backup To Ping a network entity from the Collaboration Server Using PingPing the Collaboration Server  OK or Notification Settings To configure the notificationsNotification Settings Parameters Field Description Logger Diagnostic Files To access the Logger Diagnostic FilesFollowing tasks can be performed Logger Diagnostic Files dialog box, click Browse Diagnostic File Button Options DescriptionTo Retrieve the Logger Files To View the Logger Files Standard Security ModeInformation Collector Click Retrieve Files Ultra Secure Mode Network Intrusion Detection System Nids Using the Information Collector Creating the Information Collector Compressed FileTo create the compressed file Saving the Compressed File Click Collect Information Viewing the Compressed File AuditorAuditor Files To view the compressed file To access Auditor Files Retrieving Auditor Files Name To open the file in the Auditor File Viewer Auditor File ViewerTo retrieve files for storage on a workstation  StartUp To open the Auditor File Viewer from the Administration Menu Auditor Event Columns Field Description Alerts and Faults recorded by the Auditor Event Alerts and FaultsAlerts and Faults that are recorded by the Auditor Audit Events Alerts and Faults recorded by the Auditor Event Transactions Transactions that are recorded by the AuditorTransactions recorded by the Auditor Installing ActiveX ActiveX Bypass Resetting the Collaboration Server To reset the RMXClick Reset Administration and Utilities System Configuration Flags Modifying System FlagsTo modify system flags Manually Added and Deleted System Flags RealPresence Capture Server or RSS 4000 system recorderMcmsparametersuser Flags Description Enableacceptingicmpredi ContentspeakerintrasupDisableinactiveuser Enableagc Oinwithoutpassword EnableautoextensionEnablecascadedlinktoj Enablecyclicfilesystem Forcesystemlisteningvo ForcesystembroadcastvOlume Lume Fillfromfirstconfiguredspan FillfromlastconfiguredspanIsdnresourcepolicy Itpcropping Maxconfpasswordrepeat LastloginattemptsLegacyepcontentdefault Layout Maxpasswordrepeatedch MaxcpresolutionMaxpasswordrepeapedc Maxintrarequestsperin Mcudisplayname MinpasswordlengthMultipleservices Minpwdchangefrequenc Numofuppercasealphab NumofnumericNumofspecialchar Numericchairpassdefaul Numericconfidminlen NumericconfpassdefaultNumericconfidmaxlen LEN Passwordhistorysize PasswordexpirationdaysPasswordexpirationwarni Restrictcontentbroadca Example Usegkprefixforpstnca SystemlisteningvolumeUltrasecuremode LLS To add a flag Manually Added, Modified, Deleted System Flags DescriptionAcceptvoipdtmftype Manually Added, Modified, Deleted System Flags 42Kbps, fail, thus disconnecting the callIs the preferred codec for SIP/Lync calls Flag Description Bondinggroupdelay BlockcontentlegacyforBytimers Burnbios Connection CfgkeyenableflowcontCascadelinkplaytoneon Cellindlocation Disablecellsnetworkind TimerDELAYBETWEENH320DIALO Disabledummyregistratio Disablewiderestosipdi DisablegwoverlayindicatDisableselfnetworkind Enableciscogk Enableflowcontrolrein ENABLECONTENTOF768FOREnableepc Enableexternaldbacces Enablerecording EnablemsfecEnablenovideoresource Enablertptrafficshapin Enablesirenlprsipencry EnablesipppcforallusEnablesirenlpr Enabletcpackage Externaldbdirectory ExternaldbloginExternaldbpassword Externaldbip Singlecore ForceresolutionForceaudiocodecforms Forceencryptionforund H239FORCECAPABILITIES  Numericconfpassdefault LEN  Numericchairpass DefaultlenG728ISDN H264HDGRAPHICSMINCONT Iplinkenvironment IPV6AUTOADDRESSCONFIGUIgnoreaim Ipresponseecho For single MCU conferences For cascaded conferences Transcoding Default n Possible values Minimumframeratethres MaximumrecordinglinksMedianicmtusize Holdforsd Possible Values YES / no Pcmfecc PasswordfailurelimitPortgaugealarm Pcmlanguage Qosipaudio Nnovideotimer REMOVEH323EPCCAPTONPstnringingdurationsec Qosipvideo REMOVEH323HIGHPROFILE RtcpfirenableEnable Captononpolycomvend Rtcpqosisequaltortp RtcpplienableInterval Rtvmaxbitrateforforc Sendsrtpmki SendwiderestoipSendwiderestoisdn Setautobrightness SetaudioclaritySetaudioplc Setdtmfsourcediffins Sipbfcpdialoutmode SipenablefeccSipfastupdateintervale Sipdualdirectiontcpco Sipomitdomainfrompart SocketactivitytimeoutSipfreevideoresources Yname Tcpretransmissiontimeou V35MULTIPLESERVICESTclatencysize Trafficshapingmtufacto Manually Adding Flags to the Csmoduleparameters Tab Manually Added Csmoduleparameters System Flags Description Siptcptlstimer MsupdatecontacQosipsignaling Tremove To delete a flag Auto Layout ConfigurationDeleting a Flag Available Layouts No. of Cells Layout Layout Flag Value Customizing the Default Auto Layout Default Auto Layout is controlled by 13 flags Polycom, Inc 807 Legacyepcontentdefaultlayout Flag Csenableepc FlagExample Automatic Password Generation Flags Description Automatic Password Generation FlagsEnabling the Automatic Generation of Passwords Hideconferencepassword Default in Ultra Secure Mode, Chairperson password must Default in non-secured mode means no minimum lengthDefault in Ultra Secure Mode Conference password must be 16, 6 default non-secured mode Ultra Secure Mode Flag Numericchairpass Default LEN Ultra Secure Mode Polycom, Inc 813 Enabling Ultra Secure Mode Modifying the Ultra Secure Mode System Flag Value Ultrasecuremode System FlagPCM System Flags affected by Ultra Secure Mode To modify the Ultrasecuremode System flag value Strong Passwords Range Default Network SecurityLogin and Session Management User Management Certificate Management Range DefaultEnablecyclicfilesystemalarms YES/NO PKI Public Key Infrastructure To access the Certification Repository Adding Certificates to the Certificate Repository PKCS#7/P7B Trusted Certificates To add a certificate to the repository Paste Certificate and Send Certificate  Paste Certificate and Send Certificate Send Certificate File Send Certificate File Polycom, Inc 822 Personal Certificates To add a Personal Certificate to the Certificate Repository Click Send Certificate  General Error message from the SSL library Certificate Validation CRL Certificate Revocation List Adding a CRL To add a CRL to the repository Select the Certificate File Format PEM or DER Removing a CRL To remove a CRL One of three Certificate Revocation Methods can be selected Certificate RevocationRevocation Method  Global Responder URL Self-signed Certificate Self-signed Certificate Creation No Certificate Validation is performed Self-signed Certificate Field Values Creation SHA1 Download and save the updated CRL files from the CA Server Emergency CRL Certificate Revocation List UpdateTo perform an Emergency CRL Update procedure Disable Secure Communications mode Open the Certification Repository and Update the CRL files Update the repository Re-enable Secured Communications ModeRe-connect to the RMX Polycom, Inc 835 RFC5626 SIP TCP Keep-AliveSiptcpkeepalivetype None If its value is Reregistrationwhennopongresponse Flag Possible Flag Values Donotreregistrationwhennopongresponse DefaultSystem Flags Siptcpkeepalivetype / Behavior Siptcpkeepalivebehavior Keep Alive Frequency Managing the user login process includesUser and Connection Management Managing system users includes Disabling/Enabling Users Managing the System UsersUser Types Renaming Users Managing the User Login Process Implementing Strong PasswordsPassword Character Composition Password Length Implementing Password Re-Use / History RulesDefining Password Aging Defining Password Change Frequency Forcing Password ChangeMaximum Repeating Characters User Login Record Temporary User LockoutUser Lockout Controlling User Sessions Connection TimeoutSession Timeout Management Sessions per System Erase Session History After Logout Guidelines for Customizing the Login Page Banner Polycom, Inc 847 Polycom, Inc 848 Polycom, Inc 849 Securing an External Database MS Active Directory Integration Ultra Secure ModeStandard Security Mode Directory and Database Options Guidelines To configure Directory Services Directory Services Configuration Field DescriptionEnabling Active Directory Integration Directory Services Role Mapping Field Description Restoring the Collaboration Server Using the USB PortDirectory Services Role Mapping dialog box is displayed Click the Role Mapping tab Mlpp Multi Level Precedence and Preemption FLASH-OVERRIDE-OVERRIDE Classified Networks onlyPrecedence Levels Dial-in calls Enabling PrecedenceSIP Message FLASH-OVERRIDE-OVERRIDE  Domain Name = UC  Sub Domain =  r-priority = Flash Immediate Priority Routine None Message No DefaultIncoming SIP UCC Dial-out calls Precedence Level Change Optional Modify the values if required To configure Precedence SettingsDefault Cleared Precedence disabled Possible Values 1 Precedence Settings Domains, Levels and Dscp Values Monitoring Precedence LevelSystem Flags Certificate Repository Ieee 802.1X AuthenticationFollowing 802.1X Authentication methods are supported PEAPv0 MSCHAPv2 Disable the 802.1X Authentication method Enabling and Configuring 802.1X Authentication802.1X Authentication Configuration Field Description EAP-MD5 802.1X Authentication System Flags Flag name Description Default DisabledRange YES/NO White List Access Disabling 802.1X AuthenticationEthernet Monitoring To enable, disable, view or modify the White List Enabling, Disabling and Modifying the White List Iii Click Yes to apply the modified White List IP Address ModesWorkstation / Device Disabled Alternative Network Address Types AnatSystem Flag Bfcp Over UDP AS-SIP Content Enabling AS-SIP Content System Flag Enableacceptingicmpredirect System Flag EnablesendingicmpdestinationunreachableInternet Control Message Protocol Icmp Password Encryption Upgrade / Downgrade GuidelinesModifying the flag values Polycom SIP UDP Non-hashed Passwords Media Encryption and Authentication Self-signed Certificate Creation Field Value Range 80, 32 Privacy Protocols Flag SettingsNegotiation Protocol Authentication Tag Length NGH Flag Value Collaboration Server Hardware Monitoring Viewing the Status of the Hardware Components To access Hardware Monitor HW Monitor Pane Status Columns Field Description HW Monitor Pane Toolbar Diagnostics , or EmptyViewing the Properties of Hardware Components Critical To view the MCU Properties Hardware Properties dialog box has the following structureProperties General information is displayed MCU 1800 Properties General Info MCU Properties Event Log Column Description To view a card properties Card Properties General Info Field Description Mezzanine View FAN Properties To view the supporting hardware components propertiesView Backplane Properties Click Close to return to the Hardware Monitor pane Fans Temperature Thresholds To view a LAN connector propertiesView LAN Properties Diagnostic Mode To run Diagnostics on a card Polycom, Inc 889 To exit the Diagnostics Mode Appendix a Disconnection Causes IP Disconnection CausesCall Disconnection Causes Description ARQ Call Disconnection Causes Description Is longer than the server is willing to interpret Request Isdn Disconnection Causes Isdn Disconnection Causes Number Summary Description Enquiry CUG Isdn Disconnection Causes Number Summary Description Mandatory information elements containing invalid content Appendix B Active Alarms Active Alarms Alarm Code Alarm DescriptionULTRASECUREMODE=YES Appendix B Active Alarms Active Alarms Alarm Code Alarm Description Active Alarms Alarm Code Alarm Description Active Alarms Alarm Code Alarm Description Active Alarms Alarm Code Alarm Description Active Alarms Alarm Code Alarm Description Install the appropriate media card Active Alarms Alarm Code Alarm Description Failure Active Alarms Alarm Code Alarm Description Active Alarms Alarm Code Alarm Description Appendix C CDR Fields, Unformatted File Conference Summary RecordConference Summary Record Fields Description Conference Summary Record Fields Event Records Standard Event Record FieldsEvent Types Event Specific Fields CDR Event Types Event Code Event Name Description Link SIP Private UpdateParticipant Connected Recording Extensions Gatekeeper Time User UpdateUser SET END Operator Start Event Fields for Event 1 Conference Start Event Fields for Event 1 Conference Start Description Event Fields for Event 2001 Conference Start Continue Appendix C CDR Fields, Unformatted File Event Fields for Event 5001 Conference Start Continue Event Fields for Event 6001 Conference Start Continue Event Fields for Event 11001 Conference Start ContinueEvent Fields for Event 2 Conference END Any other number Unknown NTI TIE Trunk ATT Accunet Event fields for Event 4 ISDN/PSTN Channel Disconnected Event fields for Event 5 ISDN/PSTN Participant Connected Appendix C CDR Fields, Unformatted File Appendix C CDR Fields, Unformatted File Appendix C CDR Fields, Unformatted File Number of MCU Phone Numbers Terminal Event fields for Event 15 H323 Call Setup SIP URI Event fields for Event 15 H323 Call Setup Changed MCU Terminal Event Fields for Event 18 NEW Undefined Participant Event Fields for Event 20 Billing Code Event Fields for Event 22 Dtmf Code Failure Event fields for Event 26 Recording Link Event fields for Event 31 Participant Connection Rate Event Fields for Event 28 SIP Private ExtensionsEvent Fields for Event 30 Gatekeeper Information Event Fields for Event FieldDescription Characters Appendix C CDR Fields, Unformatted File Event Fields for Event 106 User SET END Time Is currently supported Isdn Polycom, Inc 946 Event Fields for Event 3010 Participant Information Disconnection Cause ValuesEvent Fields for Events 2011, 2012, VIP Disconnection Cause Values Value Call Disconnection Cause Disconnection Cause Values Value Call Disconnection Cause Disconnection Cause Values Value Call Disconnection Cause Ad Hoc Conferencing without Authentication Conference is started using one of the following method Ad Hoc Conferencing with Authentication Ad Hoc Conference Initiation without Authentication Polycom, Inc 953 Conference Access with External Database Authentication Conference Access Validation All Participants Always Conference Access Validation Chairperson Only Upon Request Ad Hoc Settings Authentication Settings Enableexternaldbaccess To set the System Configuration flagsClick OK Reset the MCU for flag changes to take effect Modify the values of the following flags » Set the External Server Authentication field to Numeric ID Set the External Server Authentication field toPage Endpoint DetailsRTP Statistics Processing, but is not considered a fault Number of packets arriving out of order.Following details are displayed Appendix F- Secure Communication Mode Certificate Configuration and ManagementCertificate Template Requirements Purchasing and Installing a Certificate Switching to Secure ModeConfigure Certificate Management Certificate Requirements Default for U.S. Federal licenses TLSV1 Enabling Secure Communication ModeTo enable secure communications mode Creating/Modifying System Flags Polycom, Inc 967 Restoring Defaults Alternate Management Network Configure the Workstation Management Network PrimaryAlternate Management Network 1500/2000/4000 To modify the workstation’s IP addresses Polycom, Inc 971 Page Connect to the Management Network To connect directly to the Collaboration ServerCollaboration Server RMX Polycom, Inc 974 Connect to the Alternate Management Network 1500/2000/4000 Collaboration Server RMX To connect to the Alternate Management Network Procedure 3 Create a Dial-up Connection Procedure 1 Install the RMX ManagerProcedure 2 Configure the Modem Configure the modem with the following settings When the New Connection Wizard is displayed, click Next Polycom, Inc 979 Polycom, Inc 980 Connection Wizard Procedure 4 Connect to the Collaboration Server To Connect using the RMX Manager To use the browserClick All Programs Appendix H Deployment Into Microsoft Environments Overview Deployment Architecture 2 RealConnect Cascaded Conferences Backward Compatibility to Lync Support for HD1080p Resolution Video Resource Requirements and Implications Default Auto FEC Forward Error CorrectionLimit Maximum Resolution for MS SVC Using a System flag IPv6 Support Range Default System Flags for Cropping Control RealPresence CSS Plug Sharing Content During a ConferenceRealPresence CSS Gateway CSS Gateway Usage Guidelines Lync CSS Behavior by Lync Content Type CSS Plug CSS Gateway Lync 2013 Participant Monitoring MLA Mode Collaboration Server Side Lync 2013 Avmcu SideCisco TIP Support Mainandinslave Monitoring Participant Properties Channel Status Tab Polycom, Inc 994 Deployment Architecture 1 RealPresence Hosted Conferences Look and Feel Deployment Architecture 2 RealConnect Cascaded Conferences Look and Feel for Lync Clients and Group Series Endpoints Look and Feel for Legacy Endpoints Video Optimized Case Handle Low Bit Rate Calls From the AvmcuRemove Empty Cells From the Video Layout Range Polycom, Inc 1000 RealConnect for Lync Initiate and Connect to a ConferenceMeet Now Lync Conference To connect to an Avmcu conference Conferencing Behavior Video Switching ConferencesCall Admission Control Continuous Presence Conferences Monitoring Participant Connections Active Alarms and Troubleshooting Active Alarms ICE Active Alarms Troubleshooting Known IssuesURI Polycom, Inc 1007 Appendix I Polycom Open Collaboration Network Pocn Deployment Architectures Single Company Model Polycom and Cisco Infrastructure IOS VCS Solution Architecture Components Version DescriptionCtms Polycom Equipment MLA Call Flows Multipoint call with DMA Multipoint call without DMA Model Company to Company Models Using a Service ProviderModel Collaboration Server Company to Company via Service Provider Model Cisco telephony and desktop endpoints Multipoint call via Service Provider Model Call Flow Polycom, Inc 1018 Company B Company B Solution Architecture Components Cisco EquipmentCompany a Deployment architecture includes Polycom, Inc 1020 Administration Configuring the Cisco and Polycom EquipmentGatekeepers Supported Polycom products Polycom TIP and SIP Versions Cisco EquipmentPolycom Equipment SIP only no TIP support Versions Configuring Endpoints Configuring the Collaboration ServerConfiguring DMA Set the Mintipcompatibilitylinerate System Flag Configuring Entry Queues and IVR Services Entry Queue and Virtual Entry Queue AccessConfiguring the Conference and Entry Queue IVR Services Procedure 1 Set the Mintipcompatibilitylinerate System Flag Endpoints Registered to Cucm TIP HD Video Resolution by Line Rate SIP Server field, select SpecifyOutbound Proxy Servers table Polycom, Inc 1027 Polycom, Inc 1028 Polycom, Inc 1029 Polycom, Inc 1030 Polycom, Inc 1031 Polycom, Inc 1032 Polycom video conferencing endpoints HDX Version Content Sharing BehaviorPolycom Immersive Telepresence Systems ITP Version Cisco TelePresence System CTS Versions 1.7 Polycom, Inc 1034 Collaboration with Microsoft and Cisco  RTV 720p Cisco TelePresence System CTS Versions  CTS  Cucm DMA Cmad ITP OTX, RPX, ATX, TPX RealPresence Capture ServerHDX RSS Microsoft Cisco Multipoint Calls using DMA Solution Interoperability Table Microsoft Lync Server CU4 SP2 TIP Layout Support & Resource Usage Supported TIP Resolutions and Resource AllocationSupported Resolutions Resource Allocation Configuring the Microsoft, Cisco and Polycom Components To configure the Microsoft, Cisco and Polycom components  Appendix H Integration Into Microsoft Environments Register the ITP endpoints to the Lync server Polycom, Inc 1046 Polycom, Inc 1047 Flow Control Via H.239 TIP Compatibility Prefer TIP Content Receiver Encryption To enable Dtls negotiation for content encryption A new or existing Profile, click the Advanced tab Polycom, Inc 1051 Resolution Configuration Endpoints Video and Content Endpoint Registration LyncContent XGA,5fps No Content HDX to Collaboration HD H.264 Video Server CTS Participants Operations During Ongoing ConferencesMonitoring Participant Properties General dialog box opens Polycom, Inc 1055 Lync Participants RTV Known Limitations Polycom, Inc 1058 Appendix J Restore Defaults Perform a Standard RestoreStandard restore deletes the following files To perform a Standard Restore using the RMX Web Client Restore Factory Defaults dialog, select Standard Restore Perform a Comprehensive Restore To perform a comprehensive restore using the RMX Web Client Optional. Back up the system configuration To perform a comprehensive restore using the USB key Select Open Folder to view files using Windows Explorer Rsvp Appendix K SIP RFC SupportMD5 Srtp Appendix K SIP RFC Support Appendix L Media Traffic Shaping Traffic Shaping Guidelines System Flags Capacity Reduction During Traffic ShapingHD1080p Audio Only Appendix M Homologation for Brazil 323 & SIP Flag SettingsFlag name Siptimerssetindex 323 & SIP Protocol Flag Options Flag name H323TIMERSSETINDEX Flag name Disabledummyregistration