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Polycom 1500/1800/2000/4000 manual Requests Chairperson help Menu

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				IVR Services

	Default IVR Messages

	Message Type	Message Text	When Played	File Name

	Change	The new password is invalid.	A participant	Change_
	Password		enters an invalid	Password_Failure.wav
	Failure		password

	Password	The password has been successfully	A participant has	Password_
	Changed	changed.	confirmed a	Changed_Successfully.wav
	Successfully		password change

	Self Mute	You are now muted.	A participant	Self_Mute.wav
			mutes his or her
			audio

	Self Unmute	You are no longer muted.	A participant	Self_Unmute.wav
			unmutes his or
			her audio

The available touch-tone keypad actions are as follows:

•To exit this menu press any key.

•To request private assistance, press star, zero.

•To request operator’s assistance for the conference, press zero, zero.

A chairperson	Chairperson_ Help_Menu.wav
requests the
chairperson help
menu

	•	To mute your line, press star, six.
Chairperson	•	To unmute your line, press pound,
Help Menu		six.

The available touch-tone keypad actions are as follows:

•To exit this menu press any key.

•To request private assistance, press star, zero.

•To mute your line, press star, six.

•To unmute your line, press pound, six.

A participant	Participant_Help_Menu.wav
requests the
participant help
menu

• To increase your volume, press

	star, nine.
Participant Help	• To decrease your volume, press
Menu	pound, nine.

Maximum	The conference is full. You cannot join	A participant	Maximum_
Participants	at this time.	attempts to join a	Participants_Exceeded.wav
Exceeded		full conference

	After the tone, please state your		Roll_Call_Record.wav
Roll Call Record	name.

Roll Call Joined	...has joined the conference.		Roll_Call _Joined.wav

Roll Call Left	...has left the conference.		Roll_Call_Left.wav

Polycom®, Inc.

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Image 644

Polycom 1500/1800/2000/4000 manual Requests Chairperson help Menu

Contents

RealPresence Collaboration Server RMX Version 8.5 January 2015 3725-74300-000BPage Contents Defining AVC-Based Conference Profiles 108 Sharing Content During ConferencesDefining SVC and Mixed CP and SVC Conference Profiles Customized Content Rate 135 131132 135 Setting Conferences for Telepresence Mode AVC CP Implementing Media Encryption for Secured Conferencing Additional Conferencing Information Defining Cascading Conferences 239 Meeting RoomsEntry Queues, Ad Hoc Conferences and SIP Factories Address Book Scheduling Reservations Operator Assistance & Participant Move Using Audible Alarms 349 Conference TemplatesStart a Conference 349 Conference and Participant Monitoring Conference and Participant Level OperationsPolycom Conferencing for Microsoft Outlook Recording and Streaming Conferences Users, Connections, and Notes IP Network Services Network Security 532 Defining ISDN/PSTN Network Services 522Modifying an ISDN/PSTN Network Service 530 IVR Services 566 Call Detail Record CDR Utility Gateway Calls Starting the RMX Web Client RMX Manager Application 651Use the RMX Web Client 677 Administration and Utilities Customizing the Multilingual Setting 734 714716 717 System Configuration Flags 762 Ultra Secure Mode 812 Polycom, Inc Xxiii Collaboration Server Hardware Monitoring Appendix a Disconnection Causes 891 Restoring Defaults Appendix H Deployment Into Microsoft Environments Appendix I Polycom Open Collaboration Network Pocn Multipoint Calls using DMA 1039 10231035 1036 Appendix M Homologation for Brazil Appendix J Restore DefaultsAppendix K SIP RFC Support Appendix L Media Traffic Shaping Overview Administration menu Who Should Read This Guide?How This Guide is Organized Prerequisites About the RealPresence Collaboration Server System Network Services Guidelines IP Networks Isdn Networks Card Configuration ModesViewing the Card Configuration Mode Features Supported with MPMRx Cards Differences Between MPMx and MPMRx Media Cards General RealPresence Collaboration Server Supported Features Support for Microsoft Protocols, algorithms and workflows Software Prerequisites and Guidelines 1500/1800/2000/4000 Getting Started Guide Continuous Presence CP Conferencing Conferencing Modes OverviewAVC Conferencing AVC Continuous Presence CP video streams and built layouts Video Switching VSW Conferencing Video Protocol Support in CP Conferences Video Switching VSW Conferencing Guidelines AVC Video Switching VSW video streams and Full Screen Layout Up to 2Mbps 160 130 320 260 4Mbps 6Mbps 100 200 Video resolution AVC Basic Conferencing Parameters Supplemental Conferencing Features SVC-based Conferencing SVC video streams and Layouts SVC Conferencing Guidelines Advantages of SVC Conferencing  Fecc MCU Supported Resolutions for SVC Conferencing Mixed CP and SVC Conferencing MCU Resource Capacities for Mixed CP and SVC Conferences Conferencing Modes Overview Using Conference Profiles Conferencing Parameters Defined in a Profile Conferencing Feature Conferencing Capabilities in the Various Conferencing ModesConference Type IVR MCU Default Profile Settings in CP Conferencing ModeDefault CP Only Conference Profile Settings Value Echo Suppression Default Profile Settings in SVC Only Conferencing Mode Default SVC Only Conference Profile Settings ValueName Meeting Rooms Entry Queue Default SVC Only Conference Profile Settings Value Default settings are as follows Default Mixed CP and SVC Conference Profile Settings Value Viewing the List of Conference Profiles Name To list Conference Profiles RMX Management pane, expand the Rarely Used listRMX Management pane, click the Conference Profiles button Conference Profiles Pane Columns Field Description To modify the Profile properties Modifying an Existing ProfileProfiles Toolbar Deleting a Conference Profile Defining New ProfilesTo delete a Conference Profile To define a new Profile Exporting and Importing Conference Profiles Guidelines for Exporting and Importing Conference ProfilesExporting Conference Profiles Exporting All Conference Profiles from an MCU Exporting Selected Conference Profiles To export selected Conference Profiles Importing Conference Profiles To import Conference Profiles Using Conference Profiles Defining AVC-Based Conference Profiles Defining AVC CP Conferencing ProfilesTo define a new CP Profile RMX Management pane, click Conference Profiles Defining AVC-Based Conference Profiles New AVC CP Profile General Parameters Field/Option Description Profile Support in Video Switching Conferences Define the following parameters Click the Advanced tabNew Profile Advanced dialog box opens New AVC CP Profile Advanced Parameters Resource Optimized Video Quality Optimized For CP Conferences only Click the Gathering Settings tab Defining New Profiles New AVC CP Profile Gathering Settings Parameters Click the Video Quality tab New Profile Video Quality dialog box opens Resolution Configuration dialog box New AVC CP Profile Video Quality ParametersHD720 HD1080 Information, see Multiple Content Resolutions Cascade Optimized 263263 & H.264 Auto Selection SVC Video layout Manual Defining AVC-Based Conference Profiles 12+ Page Defining AVC-Based Conference Profiles Connection to improve call clarity New AVC CP Profile Audio Settings Parameters Participants pane For more details, see Automatic Muting of Noisy Endpoints New AVC CP Profile IVR Parameters Field/Option Description New Profile Recording dialog box opens New AVC CP Profile IVR Parameters Video/Voice Port Configuration MPMx New AVC CP Profile Recording Parameters Description New AVC CP Profile Site Names Parameters Click the Site Names tabNew Profile Site Names dialog box opens New AVC CP Profile Site Names Parameters Field Description Selection Site Names Position Top RightTop LeftMiddle RightMiddle Position sliders Position adjustments usingHorizontal and Vertical New AVC CP Profile Site Names Parameters Define the following fields Defining AVC-Based Conference Profiles Service Name Click the Layout Indications tab Disableselfnetworkind Selfindlocation Additional Information for Setting CP Profiles Gathering Phase Gathering Phase Guidelines Gathering Phase Duration Partygatheringdurationseconds Range 0 3600 seconds Enabling the Gathering Phase Display Overlay Layouts Guidelines for using the Overlay Layouts Selecting the Overlay Layouts Site Names Definition Shorten the Site Name Display Guidelines Site Names Display Position Defining AVC-Based Conference Profiles  Same Layout mode Send Text Message to Participant dialog box is displayed Select the Enable check boxClick the Message Overlay tab To cancel the Message Overlay display Selecting the Chinese Font for Text DisplaySelecting the Chinese Font To send text to selected participants Defining AVC-Based Conference Profiles Defining an AVC Video Switching Conference Profile To Create a Video Switching Profile Define the New Profile General parameters New AVC VSW Profile General Parameters CIF High Profile Support in Video Switching Conferences Minimum Threshold Line Rate System FlagsGuidelines Vswcifhpthresholdbitrate Vswsdhpthresholdbitrate Defining AVC-Based Conference Profiles By default, the Conferencing Mode is set to CP Defining SVC and Mixed CP and SVC Conference ProfilesDefining SVC Conference Profiles To define SVC Only Profile New SVC Profile General Parameters Field/Option Description New Profile Advanced dialog box opens Define the following supported parameters New SVC Profile Advanced Parameters Field/Option Description New Profile Video Quality dialog box opens Use this option when most of the endpoints support H.263 Click the Video Settings tab Click the Audio Settings tab Click the IVR tab  PCM New SVC Profile IVR Parameters Field/Option Description Polycom, Inc 106 New SVC Profile Network Services Parameters Parameter Description To configure a mixed AVC and SVC conference Defining Mixed CP and SVC Conferencing Profiles Polycom, Inc 109 Video Resolutions in AVC CP Conferencing Video Display with CIF, SD and HD Video Connections High Profile Support in CP Conferences High Profile Guidelines HD1080p60 Resolution Guidelines  With Video Quality mode set to Motion CP Resolution Decision Matrix CP Conferencing with H.263 4CIF263 4CIF Guidelines Qcif CIF Resource-Quality Balanced default Video Resource UsageResource Optimized Video Quality Optimized HD1080p30 HD720p60HD720p30 CIF Resolution Configuration for CP Conferences Modifying the Resolution ConfigurationMaximum Negotiated Line Rate for Resolutions Guidelines Resolution Configuration Resolution Configuration Basic Maximum CP Resolution PaneResolution Configuration Pane Limiting Maximum Resolution Sharpness and Motion Resolution Configuration DetailedSharpness Resolution sliders Motion Resolution sliders Resolution Configuration Sliders Sharpness mode Motion mode Polycom, Inc 122 Flag Settings Setting the Maximum CP Resolution for Conferencing Additional Video Resolutions Minimum Frame Rate Threshold for SD Resolution W448p Resolution SIP Enabling Support of the w448p Resolution ContentPacket Loss Compensation Isdn Additional Intermediate Video Resolutions Collaboration Server System Flag Settings Sharing Content During Conferences Content Control ProtocolsGuidelines for Controlling Content Supported Content Control Protocols Guidelines for Using SIP Bfcp Content Content Sharing Using H.239 ProtocolContent Sharing Using Bfcp Protocol Content Sharing Using People+Content Protocol Dial-out System FlagsBfcp support in dial-in Connections UDP and TCP MPMRx MPMx Base profile High profile Content Media ProtocolsAVC non-TIP conferences Content RMX 1500/2000/4000 Profile Highest Common Content Transmission MethodsContent Video Switching Fixed Rate Multiple Content ResolutionsHighest Common Calculation Depending on Content Settings Page Content Settings MCU Usage Modes of Content ProtocolsCustomized Content Rate 263 263 & H.264 Auto Selection Cascade Optimized 264 HD Content Sharing Properties 263263 & H.264 Auto Selection Cascade Optimized Guidelines for Sharing Content Using H.264 HD HD System Flags Content Settings Flag Name Range DefaultH264HDGRAPHICSMINCONTENTRATE H264HDHIGHRESMINCONTENTRATE Sending Content to Legacy Endpoints Content Sharing Related IssuesSharing Content in Cascaded Environments Sending Content to Legacy Endpoints in Telepresence Mode Guidelines for Sending Content to Legacy EndpointsContent Display on Legacy Endpoints Exclusive Content Mode Guidelines for Sharing Content in Exclusive Content Mode Forcing Other Content Capabilities Managing Noisy Content Connections Useful Procedures in Content Sharing Defining Content Sharing Parameters for a ConferenceTo set the content sharing parameters Content sharing Options Field Description Content sharing Options Non-TIP Conferences Cascade Optimized Content Sharing Content Settings list, select Customized Content Rate Selecting a Customized Content RateTo Select the Customized Content Rate Sharing Content in Multiple Content Resolutions Mode To enable Multiple Content Resolutions To give token ownership Giving and Canceling Token Ownership AVC ParticipantsSelect Change To Content Token Owner in the drop-down menu To end the current Content session Stopping a Content SessionTo cancel token ownership Content Sharing Reference Tables Resolutions and Content Rate Reference TablesContent Rate Table Settings Resolution per Content Rate Tables For RMX1800-0, maximum content resolution is HD1080p30 Highest Common Content Rates Tables Highest Common Content Bit Rate for H.264 Base Profile Highest Common Content Bit Rate for H.264 High Profile Cascade Optimized Fixed Content Rates Tables Cascade Optimized Content Bit Rate for H.264 Base Profile Cascade Optimized Content Bit Rate for H.264 High Profile Implementing Media Encryption for Secured Conferencing Media Encryption Guidelines Implementing Media Encryption for Secured Conferencing Direct Connection to the Conference Connection to the Entry Queue Media encryption is enabled at three levels Profile SettingEnabling Media Encryption for a Conference Recording Link Encryption Setting the Encryption Flags To enable encryption at the conference levelEnabling Encryption in the Profile To modify the Encryption flags Enabling Encryption at the Participant Level To enable encryption at the participant level Monitoring the Encryption Status Polycom, Inc 163 Setting Conferences for Telepresence Mode AVC CP Collaboration Server Telepresence Mode GuidelinesParticipants using two RealPresence RPX HD 400 Room Systems System Level Automatic Detection of Immersive Telepresence ITP Sites Horizontal Striping Gathering Phase with ITP Room Systems CroppingAspect ratio for standard endpoints Skins and Frames 10+ Polycom, Inc 168 Room Switch Telepresence Layouts Telepresence Display Decision Matrix Polycom, Inc 170 Speaker Priority in CP Video Layouts Reserved ScreensGrid Screens Video Layout Examples Polycom, Inc 172 Polycom, Inc 173 AVC endpoints only Telepresence Mode LicenseSelecting Speaker Priority Polycom, Inc 175 Enabling Telepresence Mode  Manual Monitoring Telepresence Mode Monitoring Ongoing Conferences Monitoring Participant Properties None Polycom, Inc 180 Enabling and Using Multiple Cascade Links RMX Telepresence Layout Mode Continuous Presence figure RMX Telepresence Layout Mode Room Switch RMX Telepresence Layout Mode Continuous Presence Creating a Link ParticipantLink Participant in the Dial Out RMX For more information see To create a Link Participant in the dial-out RMX Participant Link in the Dial In RMX An Undefined Participant Link Defined Participant Link Monitoring Multiple Cascade LinksDisconnection Causes Polycom, Inc 187 Video Preview Guidelines Additional Conferencing InformationVideo Preview Testing your Workstation Workstation Requirements to Display Video Preview To preview the participant video DirectX Diagnostic Tool dialog box opensPreviewing the Participant Video Additional Conferencing Information Guidelines for Using Auto Scan and Customized Polling To enable Auto ScanAuto Scan and Customized Polling in Video Layout Enabling the Auto Scan and Customized Polling Customized Polling dialog box is displayed Customized PollingTo define the scanning order in the Customized Polling tab Customized Polling Dialog Box Command Buttons Description Packet Loss Lost Packet RecoveryPacket Loss Compensation LPR and DBA Enabling Lost Packet Recovery Monitoring Lost Packet Recovery Polycom, Inc 198 Network Quality Levels Layout IndicationsNetwork Quality Indication Indication Threshold Values Displaying the Network Quality iconsCustomizing the Network Quality Icon Display Network Quality Icon Indication Threshold Flags Description Disable the display of the Network Quality icon Default noDisable the display of Network Quality icons displayed Default YES Recording Indications Audio Participants IndicationRecording Recording Paused Layout Indications Icon Display Positions Polycom, Inc 204 Selecting the Conference Lecturer Lecture ModeEnabling Lecture Mode To automatically select a defined participant To automatically select the lecturer Enabling the Automatic Switching Lecture Mode Monitoring To control the Lecture Mode during an Ongoing Conference Restricting Content Broadcast to Lecturer When enabled, the following rules apply Muting Participants Except the Lecturer Enabling the Mute Participants Except Lecturer Option SIP Encryption Audio Algorithm SupportAudio Algorithm Support Guidelines Mono Supported Audio Algorithm vs Bitrate Minimum Bitrate kbps Audio algorithms supported for IsdnStereo 722.1 16K 722 48K 722 56K 722 64K Monitoring Participant Audio Properties To view the participant’s properties during a conference Automatic Muting of Noisy Endpoints Guidelines for Automatically Muting Noisy Endpoints YES Automatic Muting of Noisy EndpointsAutomatic Muting of Noisy Endpoints at the Conference Level To modify the system flag setting Automatic Muting of Noisy Endpoints at the MCU Level Permanent Conference Enabling a Permanent Conference Closed Captions Closed Captions Guidelines To change the flag value New Flag field enter EnableclosedcaptionEnabling Closed Captions Cascading Link Properties Setting the Video Layout in Cascading conferencesDefining Cascading Conferences Defining Cascading Conferences Flags Controlling Cascading Layouts Dtmf ForwardingPlay Tone Upon Cascading Link Connection Possible Cascading Topologies Basic Cascading Basic Cascading Using IP Cascaded Link Dialing Directly to a ConferenceDialing to an Entry Queue Basic Cascading Topology IP Cascading Link Basic Cascading Using Isdn Cascaded Link Automatic Identification of the Cascading LinkGateway to Gateway Topology Gateway to MCU/ MCU to Gateway Topology MCU to MCU Cascading Between Two MCUs Using an Isdn LinkGateway to Gateway Calls via Isdn Cascading Link Gateway to MCU Calls via Isdn Cascading Link For example MCU to MCU Calls via Isdn Cascading Link Polycom, Inc 234 Conference Profile Definition LPR MCU Interoperability Table Defining Cascading Conferences Suppression of Dtmf Forwarding System Flag SettingsCommand box, enter H239OlcPatch Star Cascading Topology Master-Slave Cascading Master-Slave Star Cascading Topology MGC VSW HD To define the dial-out cascade participant linkConferences pane, select the conference New Participant Dial-out Cascade Link Field Description Enablecascadedlinktojoinwithoutpassword flag to YES New Participant Dial-out Cascade Link To define a Dial-in Participant as the cascade link New Participant Dial-in Cascade Link Field Description If a gatekeeper is not used Select E.164 digits 0-9, *, # If a gatekeeper is used This field is left emptyIf a gatekeeper is used H.323 ID Cascaded Conferences Star Topology Cascading via Entry QueueEnabling Cascading Creating the Cascade-enabled Entry Queue To Define a Cascade-Enabled Entry Queue Creating the Dial-out Cascaded Link To define the Dial-out Cascaded LinkClick OK New Entry Queue enabling cascading is created Name field, enter a participant name Method a Method B Enabling Cascaded Conferences without Password To enable cascaded links to connect without a passwordSet the Enablecascadedlinktojoinwithoutpassword flag to YES Monitoring Star Cascaded Conferences Polycom, Inc 251 Cascading Conferences H.239-enabled MIH Topology Advanced tab, in the Node Type field, select MCU Click OK Cascading Topologies MIH Cascade a Sample 3-Level Cascading ConfigurationMIH Cascading Levels MIH Cascade Levels MIH Cascading Guidelines in CP LicensingMaster Slave Conferences Video Session Mode, Line Rate and Video Settings MIH Cascading Master-Slave Relationship RMX CP HD RMXRMX CP CIF RMX VSW HD MGC to RealPresence Collaboration Server Cascading Method Method Setting Flags on the RealPresence Collaboration Server  H263ANNEXT=YES default FORCE1X1LAYOUTONCASCADEDLINKCONNECTION=YES default To modify the flags To define the Cascading Entry Queue in the MGC Setting Flags in the MGCMethod II Defining the Cascading Entry Queue in the MGC Polycom, Inc 261 For Example 1002##12001##1234 Polycom, Inc 263 HD VSW Defining the Cascading ConferencesMGC HD VSW To define the Dial-out Participant Polycom, Inc 266 Polycom, Inc 267 Meeting Rooms Use Time Out as Dtmf Delimiter Meeting Rooms ListMeeting Rooms are listed in the Meeting Room list pane Value / Description Flag Name To list Meeting Rooms Meeting Rooms List Columns Field Description Automatic Password Generation Flags Use Time Out as Dtmf Delimiter Meeting Room Toolbar & Right-click Menu Creating a New Meeting Room To create a new meeting roomMeeting Rooms pane, click the New Meeting Room Button or right-click an empty area Entry Queues, Ad Hoc Conferences and SIP Factories Entry Queues Defining a New Entry Queue Default Entry Queue propertiesDefault Entry Queue Properties Parameter Value To define a new Entry Queue Entry Queue Definitions Parameters Option Description Shared Number Dialing Listing Entry Queues Modifying the EQ PropertiesTransit Entry Queue To view the list of Entry Queues Setting a Transit Entry Queue To cancel the Transit Entry Queue settingTo designate an Entry Queue as Transit Entry Queue RMX Management pane, Rarely Used list, click Entry Queues Guidelines for setting the Entry Queue as IVR Provider Configuring the Collaboration Server as IVR ProviderEntry Queue IVR Service IVR Provider Entry Queue Shared Number Dialing Using External IVR Services via the MCCF-IVR Package Entry Queue Call Flow for Standalone TIP Endpoints Call FlowsCall Flow for Standalone SIP Endpoints Call Flow for TIP Endpoints from a Polycom ITP System RMX Management pane, click Entry Queues Configuring the Entry Queue to Use External IVR ServicesTo configure the Entry Queue for External IVR Services SIP Factories Creating SIP FactoriesTo create a new SIP Factory RMX Management pane, Rarely Used list, click SIP Factories New Factory Properties Option Description Click OK New SIP Factory is added to the list Ad Hoc Conferencing Monitoring Registration Status Gateway to Polycom Distributed Media Application DMA Address Book Viewing the Address Book Participants List Pane Information To expand the group to view the group membersTo collapse a group » Double-click the group name or click the Collapse button Adding Participants from the Address Book Displaying and Hiding the Address Book Participant Groups Adding a Group from the Address Book to ConferencesManaging Groups in the Address Book To add a group to a new conference or an ongoing conference Select one of the following actions Address Book Navigation Action Description Managing the Address Book Adding a Participant to the Address BookAdding a New participant to the Address Book Directly To add a new participant to the Address Book New Participant General Field Description New Participant General Only SIP Only IP only New Participant Advanced Field Description AGC Dial-out SIP Only Substituting E.164 Number in Dial String Guidelines for Substituting E.164 Number in Dial String To modify participant properties in the Address Book When required, you can modify the participant’s propertiesModifying Participants in the Address Book Deleting Participants from the Address Book To delete participants from the Address Book Copy / Move Participant Function Description Copying or Moving a ParticipantTo copy or move a participant to another group Paste Participant Function Description Searching the Address BookFiltering the Address Book Filtering Address Book Data Using a Predefined Pattern To filter the data in an address book group Filtering Address Book Data Using a Custom Pattern Polycom, Inc 310 Clearing the Filter To clear the filter and display all entries Obtaining the Display Name from the Address Book Importing and Exporting Address Books Exporting an Address BookImporting an Address Book To Export an Address Book Upgrading and Downgrading Considerations Integration with Resource Manager RealPresence Collaboration Server Side Scheduling Reservations Guidelines for Scheduling ReservationsSystem Resources Reservations Using the Reservation Calendar Toolbar ButtonsTo open the Reservation Calendar RMX Management pane, click the Reservation Calendar button Reservations Views Week ViewDay View Single day is displayed Today View List View Changing the Calendar View To change between Week and Day views To view Today the current date To change to List View Scheduling Conferences Using the Reservation Calendar Creating a New ReservationTo return to Calendar View Method III To interactively define the duration Select a starting time slot To create a new reservationOpen the Reservation Calendar New Reservation Reserved Resources Field Description New Reservation Schedule Tab Field Description All Reservations Recur every weeks field You can add participants from the Participants Address Book Viewing and Modifying Reservations Using the Week and Day views of the Reservations CalendarManaging Reservations To move the Reservation to another time slot To change the Reservation’s Start timeTo change the Reservation’s End time Reservation Properties General dialog box opens Adjusting the Start Times of all Reservations Scheduling Reservations Searching for Reservations using Quick Search Deleting ReservationsTo delete a single reservation To delete all recurrences of a reservation To clear the search and display all reservations Clear the Quick Search fieldClick Search All Reservations are displayed Operator Assistance & Participant Move Operator Conferences Operator Conference Guidelines Defining the Components Enabling Operator Assistance New Conference IVR Service Welcome dialog box opens New Conference IVR Service General dialog box opens Click the Video Services tab New Conference IVR Service Dtmf Codes dialog box opens Click the Operator Assistance tab New Entry Queue IVR Service Welcome dialog box opensNew Entry Queue IVR Service Conference ID dialog box opens To define a Conference Profile for an Operator Conference Click the Operator Conference check box Starting an Ongoing Operator Conference To start a conference from the Conference pane New Conference General Options Field Description New Conference General Options Routing Name Saving an Operator Conference to a Template To save an ongoing Operator conference as a templateClick the Participants tab New Conference Participants dialog box opens Starting an Operator Conference from a Template Requesting Help Participant Alerts List Audible Alarms Using Audible Alarms Conference Templates Conference Templates Toolbar Buttons Description Using Conference TemplatesConference Template toolbar includes the following buttons Creating a New Conference Template Creating a new Conference Template from ScratchTo create a new Conference Template Conferences List toolbar includes the following button Conference Templates Polycom, Inc 354 Click the New button New Participant General dialog box opens New Participant Advanced dialog box opens Specify the Display Name and Duration New Conference Template Information dialog box opens Starting an Ongoing Conference From a Template To start an ongoing conference from a Template Conference is started Scheduling a Reservation From a Conference Template To schedule a Reservation from a Conference Template Polycom, Inc 362 Deleting a Conference Template Exporting and Importing Conference TemplatesTo delete Conference Templates Click the Delete Conference Template button. or To export all Conference Templates from an MCU Exporting Conference TemplatesExporting All Conference Templates from an MCU Exporting Selected Conference Templates To export selected Conference Templates Conference Templates Import dialog box is displayed Importing Conference TemplatesTo import Conference Templates Polycom, Inc 367 Polycom, Inc 368 Start a Conference Start an AVC CP Conference from the Conferences Pane To start an AVC CP conference from the Conference pane General Tab New Conference General tab parameters Field Description Support System Configuration Flags Polycom, Inc 374 Participants Tab New Conference Participants Tab Column / Button Description Option is disabled in SVC conferences All Participants list opens Information TabTo add participants from the Address Book Media Sources Tab New Conference Information Tab Field Description To start a SVC conference from the Conference pane Scheduling an AVC-based Reservation To start a conference from the Reservation Calendar Starting an Ongoing Conference From a Template This section is applicable for CP-AVC only conferences Conference and Participant Level Operations Conference OperationsCopy Conference Paste Conference Paste Conference As To paste a conference as a new conference Participant Operations Operational ButtonsParticipant Level Operations Menu Option Button Description Resume Video button Change to Regular Copy, Cut and Paste Participant Copy ParticipantCut Participant Paste Participant Paste Participant As Moving Participants Between Conferences Move Guidelines Moving Participants Options Moving a Participant Interactively Polycom Conferencing for Microsoft Outlook Setting up the Calendaring Solution Option 1 Using default Exchange Server settings Exchange Integration Configuration Option Field Description Option 2 Using an alternate Primary Smtp Mailbox Option 3 Using modified Exchange Server settings Exchange Integration Configuration Option Calendaring Guidelines Polycom, Inc 398 Creating and Connecting to a Conference Creating a Conference Connecting to a Conference RealPresence Capture Server or Polycom Solution Support Collaboration Server Standalone Deployment Conference and Participant Monitoring General Monitoring Using the Chairperson Password for Filtering Multi-Selection Conference Level Monitoring To search for an ongoing conference by Chairperson PasswordClick in the Chairperson Password field Monitoring the Conference in the Conference List Pane Mixed Displays conference name and type of conference Conferences Monitoring Information FieldDescription To view the parameters of an ongoing CP conference Following information is displayed in the General tab Conference Properties General Field Description Conference Properties General SVC Conference Properties Advanced dialog box opens Following information is displayed in the Advanced tab End When Last Participant Remains parameters apply Conference Properties Advanced ParametersNone Prefer TIP Profile Gathering Settings Field/Options Description Following information is displayed Information, see Video Resolutions in AVC CP Conferencing Conference Properties Video Quality dialog box opens Click the Video Settings tab to list the video parameters Customized Content RateConference Properties Video Quality Parameters AS-SIP For more information, see Supplemental Conferencing Features See Defining New Customized Polling Buttons Description Polycom, Inc 418 Conference Properties General Parameters Field Description Viewing the Properties of Ongoing SVC ConferencesTo view the parameters of an ongoing SVC conference Conference Properties General Parameters Last Participant Remains parameters apply Server RMX Network Port Usage Content Rate Polycom, Inc 424 Requesting Help Request to Speak Request to Speak is Participant Level Monitoring SDP Gatekeeper Status Call Admission Control Participant’s connection no indication is displayed Participant Monitoring Indicators and Properties Column Icon/Description Polycom, Inc 431 Viewing the Properties of Participants To view the participant Properties Monitoring IP Participants Following parameters are displayed for an IP participant Mute/Suspend Conference. See Conference and Participant Monitoring Polycom, Inc 436 Conference and Participant Monitoring Polycom, Inc 437 Milliseconds derived from the Rtcp report From the endpoint SIP Bfcp TCP Participant Properties Channel Status Advanced Parameters Participant Connections Conference and Participant Monitoring Conference and Participant Monitoring Monitoring SIP Bfcp Content Channel Status tab Channel Status Advanced tab Configuring the System Flag DefaultDetecting Endpoint Disconnection Detecting SIP Endpoint Disconnection Endpoint Disconnection Detection System Configuration FlagMonitoring ISDN/PSTN Participants Algorithm To view the participant properties during a conference Participant Properties H.221 Parameters Field Description Causes Polycom, Inc 451 ISDN/PSTN Participant Properties Channel Status Monitoring Telepresence Participant Properties Recording and Streaming Conferences Configuring the Collaboration Server to Enable Recording Default Recording Link Defining the Dial Out Recording LinkTo define a Dial Out Recording Link Recording Link Parameters Description Enabling the Recording Features in a Conference IVR Service Conference IVR Service Properties dialog box is displayedRealPresenceCaptureServerorRSS4000system IPAddress Recording Link Parameters ParameterDescription Enabling the Recording in the Conference Profile To enable recording for a conference Conference Profile Recording Parameters Description Dial Out Recording Link Encryption Flag Setting Click OK Recording is enabled in the Conference ProfileDial Out Recording Link Encryption Dial Out Recording Link Encryption Guidelines Dial Out Recording Link Settings Managing the Recording Process Recording Layout To manage the recording process using the right-click menu Server or RSS 4000 system User Guide Recording Participant Right-click Options Name Description Monitoring the recording participant Using Dtmf Codes to Manage the Recording ProcessConference Recording with Codian IP VCR Administrator Users, Connections, and NotesCollaboration Server Users User Types Listing Users Administrators can add new users to the system Adding a New UserTo add a new user to the system RMX Management pane, click Users Users pane is displayed Deleting a User To associate a user with a machine Changing a User’s Password To change a user’s passwordTo disable a user Disabling a User To enable a user Renaming a UserMachine Account To rename a user Active Directory Guidelines for defining a machine accountMonitoring Using Notes ConnectionsViewing the Connections List To list the users who are currently connected to the MCU To delete a note To create a noteTo open or edit a note IP Network Services Collaboration Server IP Network Services Overview Default IP Service Conferencing Service Management Network Primary IPv6 Addressing Guidelines Modifying the Management Network To view or modify the Management Network ServiceRMX Management pane, click the IP Network Services button Management Network Properties Collaboration Server RMX Default Management Network Service IP Field DescriptionModify the following fields Auto If selected, Site-Local and Global Click the Routers tab Default Management Network Service Routers Field Description Default Management Network Service DNS Field Description Click the DNS tab Modify the following fieldsDNS DNS Servers Addresses Click the Security tab Modify the following fields Revocation Method URL Modifying the Default IP Network Service To view or modify the Default IP ServiceRMX Management pane, click IP Network Services Default IP Service Collaboration Servers RMX 1500/2000/4000 Default IP Service Collaboration Server RMX Default IP Network Service IP Field Description 2000/4000 4000 Polycom, Inc 489 Optional. Click the DNS tab IP Network Services To view or modify the ports values, click the Ports tab Aliases Fixed Ports If required, click the QoS tab View or modify the following fields System.cfg file Click the SIP Servers tab TOS Default IP Network Service SIP Servers Field Description SIP Servers Primary / Alternate Server Parameter Username@domain name Outbound Proxy Servers Primary / Alternate Server Parameter Modify the following fields To configure the ICE environment, click the SIP Advanced tab Default IP Network Service SIP Advanced Field Description Network Service V35 tab Field Description Ethernet Settings LANMNG B LAN MNG LAN To modify the automatic LAN port configuration RealPresence Collaboration Server RMX 1500/4000 RealPresence Collaboration Server RMX 1500 Do not select Ethernet Settings Parameters Field DescriptionRealPresence Collaboration Server RMX 4000 Do not select RMX CS IP tab displays the following fields To monitor signaling statusIP Network Monitoring IP Network Services Click the H.323 tab H.323 tab displays the following fields IP Network Services IP Network Services IP Network Services Media Redundancy on RealPresence Collaboration Server RMX LAN RedundancyMedia Redundancy Multipleservices = no Lanredundancy Multipleservices = YES LanredundancyMultipleservices = no Multipleservices = YES Signaling and Management Redundancy Multipleservices = no Lanredundancy = YESLAN Connections to the IP ports IP Port Description RMX 1800 Media Redundancy System Flags System Flag / Value = no Management Signaling LAN Configuration Requirements Hardware Monitor IndicationsRealPresence Collaboration Server RMX RealPresence Collaboration Server Network Traffic Control RTM LAN Indications Status Description RealPresence Collaboration Server RMX Network Port Usage Http TCPHttps DNS UDP UDP, TCP SSH TCPNTP SIP-TLS RTPRtcp SIP -TLS Defining ISDN/PSTN Network Services ISDN/PSTN Network Services Overview Supported Capabilities and Conferencing Features Non Supported Capabilities and Conferencing Features Adding/Modifying ISDN/PSTN Network Services To Add an ISDN/PSTN Network ServiceRMX Management pane, click ISDN/PSTN Network Services Obtaining ISDN/PSTN required information Isdn Service Settings Field Description Unknown Span Definition Field Description Configured symmetrically Phones Settings Field Description Click Save & Continue Click Save & Close Modifying an ISDN/PSTN Network ServiceTo Modify an ISDN/PSTN Network Service  Dial-in Phone Numbers  MCU CLI Multiple Network Services Network SecurityRealPresence Collaboration Server RMX 1500/4000 RealPresence Collaboration Server Network Security Polycom, Inc 534 Cards Up to 2 per Media Card Services That Include ICE First Time Installation and Configuration Resource Allocation and Capacity Upgrading to Multiple Services RealPresence Collaboration Server RMX Hardware Installation Polycom, Inc 539 Connecting the cables to the RTM IP Connecting the cables to the RTM LANLAN Connections to the RTM IP RTM IP Port Description LAN Connections to the RTM LAN RTM LAN Port Description Polycom, Inc 541 LAN Connections to the RTM LAN RTM IP Port Description Management, media and signaling for Network Service MNG MNG B Collaboration Server ConfigurationSystem Flags and License Settings IP Network Service Definition To add new/additional Network Services Device Management pane, click IP Network Services Polycom, Inc 547 IP Network Service IP Parameters Field Description IP Network Service IP Parameters Service Configuration dialog box opens Following flags can be defined per service  H263ANNEXT Defined and the IP Network Service Default IP Network Service SIP Advanced FieldDescription Default IP Network Service Icons IconDescription Setting a Network Service as DefaultEthernet Settings Conference Profile Signaling Host IP Address and MCU Prefix in GK IndicationsVideo/Voice Port and Resolution Configuration Gateway Profiles Signaling Monitor Hardware MonitorConferencing Defining Dial Out Participants Reserving Video Resources for a Conference Monitoring Conferences Resource Report Port Usage Gauges Remote Connection Using the Internet NAT Network Address Translation TraversalDeployment Architectures Following Remote Connection call flow options are supported Business to Business Connections Remote Connections Enterprise Client Environment RegisteredRegistered Environment VBP To enable and modify FW NAT Keep Alive FW Firewall NAT Keep Alive System Configuration in SBC environments SIP TCP Keep-Alive To view the IVR Services list IVR ServicesIVR Services List IVR Services Toolbar IVR Toolbar buttons Button Button Name Descriptions Adding Languages To add a language Uploading a Message File to the Collaboration Server To upload messages to the MCU IVR Message Types by Message Category Properties General Voice Messages To define a new Conference IVR Service Defining a New Conference IVR ServiceDefining a New Conference IVR Service Default is Conference IVR Service Properties Global Parameters Polycom, Inc 574 Chairperson Identifier Polycom, Inc 576 Conference IVR Service Properties General Voice Messages Message Type Description Indicating the recording status of the conference Followed by the Reorder Tone and disconnection Polycom, Inc 580 Ivrrollcallusetonesinsteadofvoice is set to YES, Ivrrollcallusetonesinsteadofvoice is set to YES , IVR Services Polycom, Inc 583 Low 4SIFSIF Video Services Description Dtmf New Conference IVR Service Dtmf Codes dialog box opens IVR Services IVR Services Change to Chairperson Entry Queue IVR Service Defining a New Entry Queue IVR ServiceTo set up a new Entry Queue IVR Service RMX Management pane, click IVR Services Ad Hoc Conferencing and External Database Authentication Fill in the following parameters Polycom, Inc 592 Select the voice messages New Entry Queue IVR Service General dialog box opens IVR Services Polycom, Inc 596 To select the default Conference IVR Service Default Conference IVR Service To select the Default Entry Queue IVR Service To modify the properties of an IVR Service To replace the Music file Replacing the Music FileAdding a Music File Defining the format settings for audio messages To define the format settings for audio messagesCreating Audio Prompts and Video Slides Recording an Audio Message Attributes list, select 16.000 kHz, 16Bit, Mono Click Convert NowSound Selection dialog box opens Format field, select PCM Recording a new audio message To record a new audio message IVR Services Creating a Welcome Video Slide To create a welcome video slide Inviting Participants using Dtmf Error HandlingInvite Call Flow Entering Additional Dtmf Codes General Video Services Dtmf Codes Enabling the Invite Participants using Dtmf OptionConference IVR Services dialog boxes Conference IVR Services General tab is displayed Disabled set to Off To disable the Invite Participant option Disabling the Invite Participant Option Guidelines for TIP Support with IVR Services External IVR Service ControlIVR Services Support with TIP Protocol Default IVR Prompts and Messages Password IVR Change Requests Chairperson help Menu IVR Services Default IVR Messages Flag Description Volume Control of IVR Messages, Roll Call and MusicTo control the volume of IVR music, Roll Call and messages IVR Services in TIP-Enabled Conferences IVR Services in TIP-Enabled Conferences GuidelinesEntry Queue and Virtual Entry Queue Access Configuring the Conference and Entry Queue IVR Services Call Detail Record CDR Utility CDR File PropertiesCDR File Formats Unformatted CDR File Multi-Part CDR Files Formatted CDR File CDR File Contents Viewing, Retrieving and Archiving Conference Information Viewing the Conference RecordsTo open the CDR utility Conference Record Fields Description Multi-part CDR File display Refreshing the CDR List Retrieving and Archiving Conference CDR RecordsTo refresh the CDR list To retrieve and archive CDR records Gateway Calls Gateway Functionality Direct Dialing Call FlowsIP Participants Dialing from H.323 Endpoints Dialing from SIP Endpoints Gateway IVR Dialing For IP Participants Optional Direct Dialing Using IP Addresses Dial-out Calls Dial-in Calls Calling a SIP Endpoint in a Remote Domain Enabling or Disabling Direct IP Dialing Isdn Participants Dialing via Gateway IVR for Isdn ParticipantsDialing from ISDN/PSTN Endpoints Two dialing methods are available to ISDN/PSTN participants Pstn Dial-in Using GK Prefix Calling an IP Endpoint via Gateway Interoperability with DMA Defining the IVR Service for Gateway Calls To define a new Conference IVR Service for gateway callsRoll Call disabled Operator Assistance disabled Gateway Calls DefaultGWWelcomeSlide Details, see Disconnect on Busy To define a Conference Profile for Gateway Sessions Define the required settings for Encryption and LPRDefining the Conference Profile for Gateway Calls Defining the Gateway Profile To define a new Gateway Profile System Configuration Gateway Calls Redialing Call Failure Reasons H.323, SIP, Isdn Wrong Destination NumberWrong Destination Number Time-out Monitoring Ongoing Gateway Sessions Connection IndicationsDisconnect on Busy Disconnect on No Answer Conference ID Gateway Session ParametersGateway Session Name Connected Participant Parameters To set up the Meeting Room for direct dialing Polycom, Inc 645 Dialing to Polycom RealPresence DMA System Example Calling the RealPresence DMA via Gateway IVR Manual Dial String Entry Automatic Dial String Generation Pstn Dial-in Using GK Prefix Enabling Pstn dial-in using GK prefixConfiguration Pstn Participant input via Dtmf Deploying a Polycom RMX Serial Gateway S4GW Installing the RMX Manager Application RMX Manager Application Accessing or Downloading the RMX Manager Installer Downloading the Installation files from Polycom Support Site Click Install Click the Install RMX Manager link Installing the RMX Manager on Your WorkstationAccessing the RMX Manager Installer from the Login screen Polycom, Inc 655 Installing the RMX Manager for Multi-User Capability To install the RMX Manager for Multiple Users Polycom, Inc 657 Starting the RMX Manager Application To use the browser To use the Windows Start menuClick Start Programs Click All Programs Polycom RMX Manager Connecting to the MCU To connect the RMX Manager to an MCU MCUs pane includes a list of MCUs and a toolbar RMX Manager Main ScreenMCUs Pane MCU Icons and Statuses Icon Description To add a Collaboration Server unit Adding MCUs to the MCUs ListUse Other RMX Manager UI Components MCU Properties Field Description MCU IP Grouping the Participants by MCU Start Monitoring/Stop Monitoring Removing an MCU from the MCUs Pane Disconnecting an MCUModifying the MCU Properties To select a language Import/Export RMX Manager ConfigurationChanging the RMX Manager Language To Export the RMX Manager Configuration To Import the RMX Manager ConfigurationExport RMX Manager Configuration dialog box opens Import RMX Manager Configuration dialog box opens Installing RMX Manager in Secure Communication Mode To install the RMX Manager Click on the Security tab Security dialog box is displayed Clear the Secured Communication check box Click the DNS tabDNS dialog box is displayed Enter the Local Domain Name Create a Certificate Request Select the Secured Communication check box Management Network Properties dialog box is displayedClick the Security tab Security dialog box is displayed RMX Management pane, click Hardware Monitor Using an Internal Certificate AuthorityClick OK Reset the Collaboration Server Click the Copy to File button Certificate Export Wizard is displayedClick Next Export File Format dialog box is displayed Select Base-64 encoded X.509 .CER Polycom, Inc 676 Use the RMX Web Client Starting the RMX Web Client To start the Collaboration Server Web Client RMX Web Client Screen Components Viewing and System Functionality Permissions Auditor Conferences List If you are logged in as a User with Chairperson permissions Status Bar List PaneRMX Management Pane System Alerts Participant Alerts Port Usage Gauges MCU State Address Book Displaying and Hiding the Address Book Dialing Direction Dial-in or Dial-out Conference Templates Displaying and Hiding Conference Templates To adjust column width Customizing the Main ScreenTo resize a pane To sort the data by any field column heading To switch between Toolbar and List Views Increasing and Decreasing the Text SizeCustomizing the RMX Management Pane To increase or decrease the text size Polycom, Inc 690 Collaboration Server 1500/1800/2000/4000 Status Bar Administration and UtilitiesSystem and Participant Alerts System Alerts To view the System Alerts list Error occurred Active Alarms Pane ColumnsAn identifying number assigned to the system alert System Alerts Buttons Participant Alerts To view the Participants Alerts list RMX Time Altering the clockTo Alter the MCU Time RMX Time Fields Properties Description RMX Time Fields Properties Resource Management Resource Capacity Resource Usage in AVC CP Conferencing MPMx MPMRx-D MCU Capacities in Mixed CP and SVC Conferencing Resource Usage in SVC ConferencingAudio Mode AVC Conferencing Video Switching Resource Capacity Resource Usage in Mixed CP and SVC ConferencingMPMRx 3333 Mixed CP MPMx Mixed CP Resource Usage in AVC CP Conferencing AVC Conferencing VoiceResource Capacity Modes MPMx MPMRx Flexible Resource Capacity Mode Video/Voice Port Configuration MPMRxVideo/Voice Port Configuration MPMx To allocate Voice resources Configuring the Video/Voice ResourcesForcing Video Resource Allocation to CIF Resolution To cancel the forcing of CIF resource Resource ReportsTo force CIF resource Mcmsparameters tab, click New Flag Resource Report Fields Parameters Column Description Main toolbar, select Administration Resource ReportDisplaying the Resource Report Port Gauges Port Gauge AVC HD AVC SD AVC CIF SVC Collaboration Server 1800 Resource CapacityAVC HD AVC SD AVC CIF Port consumption ratios of different calls HD720p HD1080p Resource Capacity in Non-Mixed ConferencesResource Capacity in Mixed Conferences ISDN/PSTN Collaboration Server 2000/4000 Resource Capacity Polycom, Inc 711 To Set the Port Usage Threshold Setting the Port Usage ThresholdPort Usage Threshold SIP Dial-in Busy Notification Port Usage Gauges Polycom, Inc 715 System Information FieldDescription System InformationTo view the System Information properties box Snmp Simple Network Management Protocol MIBs Management Information BaseTraps MIB Files Alarm-MIB Support for MIB-II SectionsMIB H.341 H.323 Standard MIBs Unified MIB Unified MIB Snmp Fields Name Type Description Code An Example of a ColdStart Trap An Example of an Authentication Failure TrapAn Example of an Alarm Fault Trap Status Trap RMX MIB entities that do not generate traps Administration and Utilities To enable Snmp option Defining the Snmp Parameters in the Collaboration Server Select the Traps tab Snmp Properties Traps dialog box opens SHA SNMPv3 Traps Field DescriptionSnmp SNMPv3 Traps Field Description Version Authentication Password Select the Security tab Snmp Properties Security dialog box opens Default Empty Default MD5 AuthenticationEnter an Authentication Password Default DES Snmp Properties Security dialog box, click OK Using Audible AlarmsAccepted Host IP Address dialog box opens Configuring the Audible Alarms Audible Alarm PermissionsAudible Alarm Permissions Option Operator Administrator Stop Repeating Message Replacing the Audible Alarm File Audible Alarm User Customization Options Description Download Audible Alarm File window opens Multilingual SettingCustomizing the Multilingual Setting To customize the Multilingual Setting Banner Display and Customization Non-Modifiable Banner Text Sample 1 Banner Sample 4 Banner Sample 2 BannerSample 3 Banner Banners Configuration dialog box opens Customizing BannersTo customize the banners Customize the banners by modifying the following fields Login Screen Banner Banner Display Main Screen Banner Backup and Restore Guidelines Software Management Using Software Management To backup configuration filesTo restore configuration files Select the Backup Directory Path and then click Backup Using Ping Ping the Collaboration ServerTo Ping a network entity from the Collaboration Server  OK or Notification Settings Parameters Field Description Notification SettingsTo configure the notifications Following tasks can be performed Logger Diagnostic FilesTo access the Logger Diagnostic Files To Retrieve the Logger Files Logger Diagnostic Files dialog box, click BrowseDiagnostic File Button Options Description Standard Security Mode Information CollectorTo View the Logger Files Click Retrieve Files Ultra Secure Mode Network Intrusion Detection System Nids To create the compressed file Using the Information CollectorCreating the Information Collector Compressed File Saving the Compressed File Click Collect Information Auditor Auditor FilesViewing the Compressed File To view the compressed file  Name To access Auditor FilesRetrieving Auditor Files Auditor File Viewer To retrieve files for storage on a workstationTo open the file in the Auditor File Viewer  StartUp To open the Auditor File Viewer from the Administration Menu Auditor Event Columns Field Description Alerts and Faults Alerts and Faults that are recorded by the AuditorAlerts and Faults recorded by the Auditor Event Audit Events Alerts and Faults recorded by the Auditor Event Transactions recorded by the Auditor TransactionsTransactions that are recorded by the Auditor Installing ActiveX ActiveX Bypass Click Reset Resetting the Collaboration ServerTo reset the RMX Administration and Utilities To modify system flags System Configuration FlagsModifying System Flags Mcmsparametersuser Flags Description Manually Added and Deleted System FlagsRealPresence Capture Server or RSS 4000 system recorder Contentspeakerintrasup DisableinactiveuserEnableacceptingicmpredi Enableagc Enableautoextension EnablecascadedlinktojOinwithoutpassword Enablecyclicfilesystem Forcesystembroadcastv OlumeForcesystemlisteningvo Lume Isdnresourcepolicy FillfromfirstconfiguredspanFillfromlastconfiguredspan Itpcropping Lastloginattempts LegacyepcontentdefaultMaxconfpasswordrepeat Layout Maxcpresolution MaxpasswordrepeapedcMaxpasswordrepeatedch Maxintrarequestsperin Minpasswordlength MultipleservicesMcudisplayname Minpwdchangefrequenc Numofnumeric NumofspecialcharNumofuppercasealphab Numericchairpassdefaul Numericconfpassdefault NumericconfidmaxlenNumericconfidminlen LEN Passwordexpirationdays PasswordexpirationwarniPasswordhistorysize Restrictcontentbroadca Example Systemlisteningvolume UltrasecuremodeUsegkprefixforpstnca LLS Acceptvoipdtmftype To add a flagManually Added, Modified, Deleted System Flags Description 42Kbps, fail, thus disconnecting the call Is the preferred codec for SIP/Lync callsManually Added, Modified, Deleted System Flags Flag Description Blockcontentlegacyfor BytimersBondinggroupdelay Burnbios Cfgkeyenableflowcont CascadelinkplaytoneonConnection Cellindlocation Timer DELAYBETWEENH320DIALODisablecellsnetworkind Disabledummyregistratio Disablegwoverlayindicat DisableselfnetworkindDisablewiderestosipdi Enableciscogk ENABLECONTENTOF768FOR EnableepcEnableflowcontrolrein Enableexternaldbacces Enablemsfec EnablenovideoresourceEnablerecording Enablertptrafficshapin Enablesipppcforallus EnablesirenlprEnablesirenlprsipencry Enabletcpackage Externaldblogin ExternaldbpasswordExternaldbdirectory Externaldbip Forceresolution ForceaudiocodecformsSinglecore Forceencryptionforund  Numericconfpassdefault LEN  Numericchairpass Defaultlen G728ISDNH239FORCECAPABILITIES H264HDGRAPHICSMINCONT IPV6AUTOADDRESSCONFIGU IgnoreaimIplinkenvironment Ipresponseecho  Transcoding For single MCU conferencesFor cascaded conferences Default n Possible values Maximumrecordinglinks MedianicmtusizeMinimumframeratethres Holdforsd Possible Values YES / no Passwordfailurelimit PortgaugealarmPcmfecc Pcmlanguage Nnovideotimer REMOVEH323EPCCAPTON PstnringingdurationsecQosipaudio Qosipvideo Rtcpfirenable EnableREMOVEH323HIGHPROFILE Captononpolycomvend Rtcpplienable IntervalRtcpqosisequaltortp Rtvmaxbitrateforforc Sendwiderestoisdn SendsrtpmkiSendwiderestoip Setaudioclarity SetaudioplcSetautobrightness Setdtmfsourcediffins Sipenablefecc SipfastupdateintervaleSipbfcpdialoutmode Sipdualdirectiontcpco Socketactivitytimeout SipfreevideoresourcesSipomitdomainfrompart Yname V35MULTIPLESERVICES TclatencysizeTcpretransmissiontimeou Trafficshapingmtufacto Manually Adding Flags to the Csmoduleparameters Tab Manually Added Csmoduleparameters System Flags Description Msupdatecontac QosipsignalingSiptcptlstimer Tremove Auto Layout Configuration Deleting a FlagTo delete a flag Available Layouts No. of Cells Layout Layout Flag Value Customizing the Default Auto Layout Default Auto Layout is controlled by 13 flags Polycom, Inc 807 Example Legacyepcontentdefaultlayout FlagCsenableepc Flag Automatic Password Generation Flags Enabling the Automatic Generation of PasswordsAutomatic Password Generation Flags Description Hideconferencepassword Default in non-secured mode means no minimum length Default in Ultra Secure Mode Conference password must beDefault in Ultra Secure Mode, Chairperson password must 16, 6 default non-secured mode Ultra Secure Mode Flag Numericchairpass Default LEN Ultra Secure Mode Polycom, Inc 813 Enabling Ultra Secure Mode PCM Modifying the Ultra Secure Mode System Flag ValueUltrasecuremode System Flag System Flags affected by Ultra Secure Mode To modify the Ultrasecuremode System flag value Range Default Network Security Login and Session ManagementStrong Passwords User Management Range Default Enablecyclicfilesystemalarms YES/NOCertificate Management PKI Public Key Infrastructure  PKCS#7/P7B To access the Certification RepositoryAdding Certificates to the Certificate Repository Trusted Certificates To add a certificate to the repository  Paste Certificate and Send Certificate  Send Certificate FilePaste Certificate and Send Certificate Send Certificate File Polycom, Inc 822 Personal Certificates To add a Personal Certificate to the Certificate Repository Click Send Certificate  General Error message from the SSL library Certificate Validation CRL Certificate Revocation List Adding a CRL To add a CRL to the repository Select the Certificate File Format PEM or DER Removing a CRL To remove a CRL Certificate Revocation Revocation MethodOne of three Certificate Revocation Methods can be selected  Global Responder URL  No Certificate Validation is performed Self-signed CertificateSelf-signed Certificate Creation Self-signed Certificate Field Values Creation SHA1 Emergency CRL Certificate Revocation List Update To perform an Emergency CRL Update procedureDownload and save the updated CRL files from the CA Server Disable Secure Communications mode Open the Certification Repository and Update the CRL files Re-connect to the RMX Update the repositoryRe-enable Secured Communications Mode Polycom, Inc 835 SIP TCP Keep-Alive Siptcpkeepalivetype NoneRFC5626 If its value is Reregistrationwhennopongresponse Donotreregistrationwhennopongresponse Default System Flags Siptcpkeepalivetype / BehaviorFlag Possible Flag Values Siptcpkeepalivebehavior Managing the user login process includes User and Connection ManagementKeep Alive Frequency Managing system users includes Managing the System Users User TypesDisabling/Enabling Users Renaming Users Password Character Composition Managing the User Login ProcessImplementing Strong Passwords Defining Password Aging Password LengthImplementing Password Re-Use / History Rules Maximum Repeating Characters Defining Password Change FrequencyForcing Password Change User Lockout User Login RecordTemporary User Lockout Connection Timeout Session TimeoutControlling User Sessions Management Sessions per System Erase Session History After Logout Guidelines for Customizing the Login Page Banner Polycom, Inc 847 Polycom, Inc 848 Polycom, Inc 849 Securing an External Database Ultra Secure Mode Standard Security ModeMS Active Directory Integration Directory and Database Options Guidelines Enabling Active Directory Integration To configure Directory ServicesDirectory Services Configuration Field Description Restoring the Collaboration Server Using the USB Port Directory Services Role Mapping dialog box is displayedDirectory Services Role Mapping Field Description Click the Role Mapping tab Precedence Levels Mlpp Multi Level Precedence and PreemptionFLASH-OVERRIDE-OVERRIDE Classified Networks only Enabling Precedence SIP MessageDial-in calls FLASH-OVERRIDE-OVERRIDE  Domain Name = UC  Sub Domain =  r-priority = Flash Immediate Priority Routine None No Default Incoming SIPMessage UCC Dial-out calls Precedence Level Change To configure Precedence Settings Default Cleared Precedence disabledOptional Modify the values if required Possible Values 1 System Flags Precedence Settings Domains, Levels and Dscp ValuesMonitoring Precedence Level Ieee 802.1X Authentication Following 802.1X Authentication methods are supportedCertificate Repository PEAPv0 MSCHAPv2 Enabling and Configuring 802.1X Authentication 802.1X Authentication Configuration Field DescriptionDisable the 802.1X Authentication method EAP-MD5 Range YES/NO 802.1X Authentication System Flags Flag name DescriptionDefault Disabled Ethernet Monitoring White List AccessDisabling 802.1X Authentication To enable, disable, view or modify the White List Enabling, Disabling and Modifying the White List Workstation / Device Iii Click Yes to apply the modified White ListIP Address Modes System Flag DisabledAlternative Network Address Types Anat Bfcp Over UDP AS-SIP Content Enabling AS-SIP Content Internet Control Message Protocol Icmp System Flag EnableacceptingicmpredirectSystem Flag Enablesendingicmpdestinationunreachable Modifying the flag values Password EncryptionUpgrade / Downgrade Guidelines Polycom SIP UDP Non-hashed Passwords Media Encryption and Authentication Self-signed Certificate Creation Field Value Privacy Protocols Flag Settings Negotiation Protocol Authentication Tag LengthRange 80, 32 NGH Flag Value Collaboration Server Hardware Monitoring Viewing the Status of the Hardware Components To access Hardware Monitor HW Monitor Pane Status Columns Field Description Diagnostics , or Empty Viewing the Properties of Hardware ComponentsHW Monitor Pane Toolbar Critical Properties To view the MCU PropertiesHardware Properties dialog box has the following structure General information is displayed MCU 1800 Properties General Info MCU Properties Event Log Column Description To view a card properties Card Properties General Info Field Description Mezzanine To view the supporting hardware components properties View Backplane PropertiesView FAN Properties Click Close to return to the Hardware Monitor pane Fans View LAN Properties Temperature ThresholdsTo view a LAN connector properties Diagnostic Mode To run Diagnostics on a card Polycom, Inc 889 To exit the Diagnostics Mode Call Disconnection Causes Description Appendix a Disconnection CausesIP Disconnection Causes ARQ Call Disconnection Causes Description Is longer than the server is willing to interpret Request Isdn Disconnection Causes Isdn Disconnection Causes Number Summary Description Enquiry CUG Isdn Disconnection Causes Number Summary Description Mandatory information elements containing invalid content ULTRASECUREMODE=YES Appendix B Active AlarmsActive Alarms Alarm Code Alarm Description Appendix B Active Alarms Active Alarms Alarm Code Alarm Description Active Alarms Alarm Code Alarm Description Active Alarms Alarm Code Alarm Description Active Alarms Alarm Code Alarm Description Active Alarms Alarm Code Alarm Description Install the appropriate media card Active Alarms Alarm Code Alarm Description Failure Active Alarms Alarm Code Alarm Description Active Alarms Alarm Code Alarm Description Conference Summary Record Fields Description Appendix C CDR Fields, Unformatted FileConference Summary Record Conference Summary Record Fields Event Types Event RecordsStandard Event Record Fields Event Specific Fields CDR Event Types Event Code Event Name Description Update Participant Connected RecordingLink SIP Private Extensions Gatekeeper User Update User SET ENDTime Operator Start Event Fields for Event 1 Conference Start Event Fields for Event 1 Conference Start Description Event Fields for Event 2001 Conference Start Continue Appendix C CDR Fields, Unformatted File Event Fields for Event 5001 Conference Start Continue Event Fields for Event 2 Conference END Event Fields for Event 6001 Conference Start ContinueEvent Fields for Event 11001 Conference Start Continue Any other number Unknown NTI TIE Trunk ATT Accunet Event fields for Event 4 ISDN/PSTN Channel Disconnected Event fields for Event 5 ISDN/PSTN Participant Connected Appendix C CDR Fields, Unformatted File Appendix C CDR Fields, Unformatted File Appendix C CDR Fields, Unformatted File Number of MCU Phone Numbers Terminal Event fields for Event 15 H323 Call Setup SIP URI Event fields for Event 15 H323 Call Setup Changed MCU Terminal Event Fields for Event 18 NEW Undefined Participant Event Fields for Event 20 Billing Code Event Fields for Event 22 Dtmf Code Failure Event fields for Event 26 Recording Link Event Fields for Event 28 SIP Private Extensions Event Fields for Event 30 Gatekeeper InformationEvent fields for Event 31 Participant Connection Rate Event Fields for Event FieldDescription Characters Appendix C CDR Fields, Unformatted File Event Fields for Event 106 User SET END Time Is currently supported Isdn Polycom, Inc 946 Disconnection Cause Values Event Fields for Events 2011, 2012,Event Fields for Event 3010 Participant Information VIP Disconnection Cause Values Value Call Disconnection Cause Disconnection Cause Values Value Call Disconnection Cause Disconnection Cause Values Value Call Disconnection Cause Ad Hoc Conferencing without Authentication Conference is started using one of the following method Ad Hoc Conferencing with Authentication Ad Hoc Conference Initiation without Authentication Polycom, Inc 953 Conference Access with External Database Authentication Conference Access Validation All Participants Always Conference Access Validation Chairperson Only Upon Request Ad Hoc Settings Authentication Settings To set the System Configuration flags Click OK Reset the MCU for flag changes to take effectEnableexternaldbaccess Modify the values of the following flags » Set the External Server Authentication field to Numeric ID Set the External Server Authentication field toPage RTP Statistics EndpointDetails Following details are displayed Processing, but is not considered a faultNumber of packets arriving out of order. Certificate Template Requirements Appendix F- Secure Communication ModeCertificate Configuration and Management Switching to Secure Mode Configure Certificate ManagementPurchasing and Installing a Certificate Certificate Requirements Enabling Secure Communication Mode To enable secure communications modeDefault for U.S. Federal licenses TLSV1 Creating/Modifying System Flags Polycom, Inc 967 Restoring Defaults Alternate Management Network Alternate Management Network 1500/2000/4000 Configure the WorkstationManagement Network Primary To modify the workstation’s IP addresses Polycom, Inc 971 Page Collaboration Server RMX Connect to the Management NetworkTo connect directly to the Collaboration Server Polycom, Inc 974 Connect to the Alternate Management Network 1500/2000/4000 Collaboration Server RMX To connect to the Alternate Management Network Procedure 1 Install the RMX Manager Procedure 2 Configure the ModemProcedure 3 Create a Dial-up Connection Configure the modem with the following settings When the New Connection Wizard is displayed, click Next Polycom, Inc 979 Polycom, Inc 980 Connection Wizard Click All Programs Procedure 4 Connect to the Collaboration ServerTo Connect using the RMX Manager To use the browser Appendix H Deployment Into Microsoft Environments Overview Deployment Architecture 2 RealConnect Cascaded Conferences Backward Compatibility to Lync Support for HD1080p Resolution Video Resource Requirements and Implications FEC Forward Error Correction Limit Maximum Resolution for MS SVC Using a System flagDefault Auto IPv6 Support Range Default System Flags for Cropping Control Sharing Content During a Conference RealPresence CSS GatewayRealPresence CSS Plug CSS Gateway Usage Guidelines Lync CSS Behavior by Lync Content Type CSS Plug CSS Gateway MLA Mode Collaboration Server Side Lync 2013 Avmcu Side Cisco TIP SupportLync 2013 Participant Monitoring Mainandinslave Monitoring Participant Properties Channel Status Tab Polycom, Inc 994 Deployment Architecture 1 RealPresence Hosted Conferences Look and Feel Deployment Architecture 2 RealConnect Cascaded Conferences Look and Feel for Lync Clients and Group Series Endpoints Look and Feel for Legacy Endpoints Video Optimized Handle Low Bit Rate Calls From the Avmcu Remove Empty Cells From the Video LayoutCase Range Polycom, Inc 1000 Initiate and Connect to a Conference Meet Now Lync ConferenceRealConnect for Lync To connect to an Avmcu conference Video Switching Conferences Call Admission ControlConferencing Behavior Continuous Presence Conferences Monitoring Participant Connections Active Alarms and Troubleshooting Active Alarms ICE Active Alarms URI TroubleshootingKnown Issues Polycom, Inc 1007 Appendix I Polycom Open Collaboration Network Pocn Deployment Architectures Single Company Model Polycom and Cisco Infrastructure IOS Solution Architecture Components Version Description CtmsVCS Polycom Equipment MLA Call Flows Multipoint call with DMA Multipoint call without DMA Company to Company Models Using a Service Provider ModelModel Collaboration Server Company to Company via Service Provider Model Cisco telephony and desktop endpoints Multipoint call via Service Provider Model Call Flow Polycom, Inc 1018 Company B Solution Architecture Components Cisco Equipment Company aCompany B Deployment architecture includes Polycom, Inc 1020 Gatekeepers AdministrationConfiguring the Cisco and Polycom Equipment Cisco Equipment Polycom EquipmentSupported Polycom products Polycom TIP and SIP Versions SIP only no TIP support Versions Configuring the Collaboration Server Configuring DMAConfiguring Endpoints Set the Mintipcompatibilitylinerate System Flag Configuring the Conference and Entry Queue IVR Services Configuring Entry Queues and IVR ServicesEntry Queue and Virtual Entry Queue Access Procedure 1 Set the Mintipcompatibilitylinerate System Flag Endpoints Registered to Cucm Outbound Proxy Servers table TIP HD Video Resolution by Line RateSIP Server field, select Specify Polycom, Inc 1027 Polycom, Inc 1028 Polycom, Inc 1029 Polycom, Inc 1030 Polycom, Inc 1031 Polycom, Inc 1032 Content Sharing Behavior Polycom Immersive Telepresence Systems ITP VersionPolycom video conferencing endpoints HDX Version Cisco TelePresence System CTS Versions 1.7 Polycom, Inc 1034 Collaboration with Microsoft and Cisco  RTV 720p Cisco TelePresence System CTS Versions  CTS  Cucm RealPresence Capture Server HDX RSSDMA Cmad ITP OTX, RPX, ATX, TPX Microsoft Cisco Multipoint Calls using DMA Solution Interoperability Table Microsoft Lync Server CU4 SP2 Supported TIP Resolutions and Resource Allocation Supported ResolutionsTIP Layout Support & Resource Usage Resource Allocation Configuring the Microsoft, Cisco and Polycom Components To configure the Microsoft, Cisco and Polycom components  Appendix H Integration Into Microsoft Environments Register the ITP endpoints to the Lync server Polycom, Inc 1046 Polycom, Inc 1047 Flow Control Via H.239 TIP Compatibility Prefer TIP Content Receiver Encryption To enable Dtls negotiation for content encryption A new or existing Profile, click the Advanced tab Polycom, Inc 1051 Resolution Configuration Video and Content Endpoint Registration Lync Content XGA,5fps No ContentEndpoints HDX to Collaboration HD H.264 Video Server Operations During Ongoing Conferences MonitoringCTS Participants Participant Properties General dialog box opens Polycom, Inc 1055 Lync Participants RTV Known Limitations Polycom, Inc 1058 Standard restore deletes the following files Appendix J Restore DefaultsPerform a Standard Restore To perform a Standard Restore using the RMX Web Client Restore Factory Defaults dialog, select Standard Restore Perform a Comprehensive Restore To perform a comprehensive restore using the RMX Web Client Optional. Back up the system configuration To perform a comprehensive restore using the USB key Select Open Folder to view files using Windows Explorer Appendix K SIP RFC Support MD5Rsvp Srtp Appendix K SIP RFC Support Appendix L Media Traffic Shaping Traffic Shaping Guidelines HD1080p Audio Only System FlagsCapacity Reduction During Traffic Shaping 323 & SIP Flag Settings Flag name SiptimerssetindexAppendix M Homologation for Brazil 323 & SIP Protocol Flag Options Flag name H323TIMERSSETINDEX Flag name Disabledummyregistration