Polycom 1500/1800/2000/4000 manual Defining the IVR Service for Gateway Calls, Roll Call disabled

Gateway Calls

Configuring the Gateway Components on the Collaboration Server

To enable gateway calls in the Collaboration Server, the following components have to be configured:

●Conference IVR Service to be used with the Conference Profile assigned to the Gateway Profile. The IVR Services are used for Gateway IVR connections.

●Conference Profile that includes the IVR Service for the Gateway Session and the settings to automatically terminate the Gateway Session when one participant is still connected or when no participants are connected

●Gateway Profile for call routing.

Defining the IVR Service for Gateway Calls

The system is shipped with a default Conference IVR Services for gateway calls named GW IVR Service that enables you to run gateway calls without defining a new Conference IVR Service. This IVR Service includes the following settings:

●Welcome slide and message - disabled

●Conference and Chairperson Passwords - disabled

●General Messages - all messages including the gateway messages and dial tones are selected

●Roll Call - disabled

●Video Services - Click&View - enabled

●Video Services - Video Welcome Slide - Default_GW_Welcom_Slide

●Operator Assistance - disabled

You can define a new Conference IVR Service to be used for gateway calls. This Conference IVR Service will be assigned to the appropriate Gateway Profile.

To define a new Conference IVR Service for gateway calls:

1In the RMX Management - Rarely Used pane, click the IVR Services () entry. The list pane displays the Conference IVR Services list.

2On the IVR Services toolbar, click New Conference IVR Service ( ). The New Conference IVR Service - Global dialog box opens.

3In the Conference IVR Service Name field, enter a name that will identify this service as a gateway IVR service.

4Define the IVR Service Global parameters (it is recommended to use the system defaults). For more details, see Conference IVR Service Properties - Global Parameters.

5When defining a gateway IVR Service, the following options should remain disabled:

Welcome Messages (in the Conference IVR Service - Welcome dialog box).

Chairperson Messages (in the Conference IVR Service - Conference Chairperson dialog box).

Password Messages (in the Conference IVR Service - Conference Password dialog box)

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