Polycom 1500/1800/2000/4000 Creating Audio Prompts and Video Slides, Recording an Audio Message

IVR Services

7The new file replaces the previously uploaded file and this file is used for all background music played by the MCU.

Creating Audio Prompts and Video Slides

The Collaboration Server is shipped with default voice messages (in WAV format) and video slides that are used for the default IVR services. You can create your own video slides and record the voice messages for different languages or customize them to your needs.

Recording an Audio Message

To record audio messages, use any sound recording utility available in your computer or record them professionally in a recording studio. Make sure that recorded message can be saved as a Wave file (*.wav format) and that the recorded format settings are as defined in steps 4 and 5 on the following procedure. The files are converted into the Collaboration Server internal format during the upload process.

This section describes the use of the Sound Recorder utility delivered with Windows 95/98/2000/XP.

Defining the format settings for audio messages

•The format settings for audio messages need to be set only once. The settings will then be applied to any new audio messages recorded.

•The utility or facility used to record audio messages must be capable of producing audio files with the formats and attributes as shown in the following procedure, namely, PCM, 16.000kHz, 16Bit, Mono.

Windows® XP® Sound Recorder is one of the utilities that can be used.

To define the format settings for audio messages:

1On your PC, select Start > Programs > Accessories > Entertainment > Sound Recorder. The Sound–Sound Recorder dialog box opens.

2To define the recording format, click File > Properties. The Properties for Sound dialog box opens.

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