Version 8.5 January 2015 3725-74300-000B
RealPresence Collaboration Server RMX
Page
 Contents
 Defining AVC-Based Conference Profiles
 108
Sharing Content During Conferences
Defining SVC and Mixed CP and SVC Conference Profiles
 135
Customized Content Rate 135
131
132
 Implementing Media Encryption for Secured Conferencing
Setting Conferences for Telepresence Mode AVC CP
 Additional Conferencing Information
 Defining Cascading Conferences
 239
Meeting Rooms
Entry Queues, Ad Hoc Conferences and SIP Factories
 Address Book
 Operator Assistance & Participant Move
Scheduling Reservations
 349
Using Audible Alarms 349
Conference Templates
Start a Conference
 Conference and Participant Monitoring
Conference and Participant Level Operations
Polycom Conferencing for Microsoft Outlook
 Users, Connections, and Notes
Recording and Streaming Conferences
 IP Network Services
 Network Security 532
Defining ISDN/PSTN Network Services 522
Modifying an ISDN/PSTN Network Service 530
 IVR Services 566
 Gateway Calls
Call Detail Record CDR Utility
 Starting the RMX Web Client
RMX Manager Application 651
Use the RMX Web Client 677
 Administration and Utilities
 717
Customizing the Multilingual Setting 734
714
716
 System Configuration Flags 762
 Ultra Secure Mode 812
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 Collaboration Server Hardware Monitoring
 Appendix a Disconnection Causes 891
 Appendix H Deployment Into Microsoft Environments
Restoring Defaults
 Appendix I Polycom Open Collaboration Network Pocn
 1036
Multipoint Calls using DMA 1039
1023
1035
 Appendix M Homologation for Brazil
Appendix J Restore Defaults
Appendix K SIP RFC Support Appendix L Media Traffic Shaping
 Overview
 Prerequisites
Administration menu
Who Should Read This Guide?
How This Guide is Organized
 About the RealPresence Collaboration Server System
 IP Networks
Network Services Guidelines
 Isdn Networks
Card Configuration Modes
Viewing the Card Configuration Mode
 Differences Between MPMx and MPMRx Media Cards
Features Supported with MPMRx Cards
 General RealPresence Collaboration Server Supported Features
 Support for Microsoft Protocols, algorithms and workflows
 Software Prerequisites and Guidelines
 1500/1800/2000/4000 Getting Started Guide
 Continuous Presence CP Conferencing
Conferencing Modes Overview
AVC Conferencing
 AVC Continuous Presence CP video streams and built layouts
 Video Protocol Support in CP Conferences
Video Switching VSW Conferencing
 AVC Video Switching VSW video streams and Full Screen Layout
Video Switching VSW Conferencing Guidelines
 Up to 2Mbps 160 130 320 260 4Mbps 6Mbps 100 200
 AVC Basic Conferencing Parameters
Video resolution
 Supplemental Conferencing Features
 SVC video streams and Layouts
SVC-based Conferencing
 Advantages of SVC Conferencing
SVC Conferencing Guidelines
  Fecc
 MCU Supported Resolutions for SVC Conferencing
 Mixed CP and SVC Conferencing
 MCU Resource Capacities for Mixed CP and SVC Conferences
 Conferencing Modes Overview
 Conferencing Parameters Defined in a Profile
Using Conference Profiles
 IVR
Conferencing Feature
Conferencing Capabilities in the Various Conferencing Modes
Conference Type
 MCU
Default Profile Settings in CP Conferencing Mode
Default CP Only Conference Profile Settings Value
 Echo Suppression
 Entry Queue
Default Profile Settings in SVC Only Conferencing Mode
Default SVC Only Conference Profile Settings Value
Name Meeting Rooms
 Default SVC Only Conference Profile Settings Value
 Default Mixed CP and SVC Conference Profile Settings Value
Default settings are as follows
 Name
Viewing the List of Conference Profiles
 Conference Profiles Pane Columns Field Description
To list Conference Profiles
RMX Management pane, expand the Rarely Used list
RMX Management pane, click the Conference Profiles button
 To modify the Profile properties
Modifying an Existing Profile
Profiles Toolbar
 To define a new Profile
Deleting a Conference Profile
Defining New Profiles
To delete a Conference Profile
 Exporting All Conference Profiles from an MCU
Exporting and Importing Conference Profiles
Guidelines for Exporting and Importing Conference Profiles
Exporting Conference Profiles
 To export selected Conference Profiles
Exporting Selected Conference Profiles
 To import Conference Profiles
Importing Conference Profiles
 Using Conference Profiles
 RMX Management pane, click Conference Profiles
Defining AVC-Based Conference Profiles
Defining AVC CP Conferencing Profiles
To define a new CP Profile
 Defining AVC-Based Conference Profiles
 Field/Option Description
New AVC CP Profile General Parameters
 Profile Support in Video Switching Conferences
 Define the following parameters
Click the Advanced tab
New Profile Advanced dialog box opens
 New AVC CP Profile Advanced Parameters
 Video Quality Optimized
Resource Optimized
 For CP Conferences only Click the Gathering Settings tab
 Defining New Profiles
 New AVC CP Profile Gathering Settings Parameters
 New Profile Video Quality dialog box opens
Click the Video Quality tab
 HD1080
Resolution Configuration dialog box
New AVC CP Profile Video Quality Parameters
HD720
 Information, see Multiple Content Resolutions
 Cascade Optimized
263
263 & H.264 Auto Selection
 SVC
 Video layout
 Manual
 Defining AVC-Based Conference Profiles
 12+
Page
 Defining AVC-Based Conference Profiles
 Connection to improve call clarity
 Participants pane
New AVC CP Profile Audio Settings Parameters
 For more details, see Automatic Muting of Noisy Endpoints
 New AVC CP Profile IVR Parameters Field/Option Description
 New AVC CP Profile IVR Parameters
New Profile Recording dialog box opens
 New AVC CP Profile Recording Parameters Description
Video/Voice Port Configuration MPMx
 New AVC CP Profile Site Names Parameters
Click the Site Names tab
New Profile Site Names dialog box opens
 New AVC CP Profile Site Names Parameters Field Description
 Top RightTop LeftMiddle RightMiddle
Selection Site Names Position
 Position sliders
Position adjustments using
Horizontal and Vertical
 New AVC CP Profile Site Names Parameters
 Define the following fields
 Defining AVC-Based Conference Profiles
 Service Name
 Click the Layout Indications tab
 Disableselfnetworkind Selfindlocation
 Gathering Phase
Additional Information for Setting CP Profiles
 Gathering Phase Guidelines
 Partygatheringdurationseconds Range 0 3600 seconds
Gathering Phase Duration
 Overlay Layouts
Enabling the Gathering Phase Display
 Guidelines for using the Overlay Layouts
 Selecting the Overlay Layouts
 Site Names Definition
 Guidelines
Shorten the Site Name Display
 Site Names Display Position
 Defining AVC-Based Conference Profiles
  Same Layout mode
 Send Text Message to Participant dialog box is displayed
Select the Enable check box
Click the Message Overlay tab
 To send text to selected participants
To cancel the Message Overlay display
Selecting the Chinese Font for Text Display
Selecting the Chinese Font
 Defining AVC-Based Conference Profiles
 To Create a Video Switching Profile
Defining an AVC Video Switching Conference Profile
 Define the New Profile General parameters
 CIF
New AVC VSW Profile General Parameters
 Vswcifhpthresholdbitrate Vswsdhpthresholdbitrate
High Profile Support in Video Switching Conferences
Minimum Threshold Line Rate System Flags
Guidelines
 Defining AVC-Based Conference Profiles
 To define SVC Only Profile
By default, the Conferencing Mode is set to CP
Defining SVC and Mixed CP and SVC Conference Profiles
Defining SVC Conference Profiles
 New SVC Profile General Parameters Field/Option Description
 New Profile Advanced dialog box opens
 New SVC Profile Advanced Parameters Field/Option Description
Define the following supported parameters
 New Profile Video Quality dialog box opens
 Use this option when most of the endpoints support H.263
 Click the Video Settings tab
 Click the Audio Settings tab
 Click the IVR tab
 New SVC Profile IVR Parameters Field/Option Description
 PCM
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 Parameter Description
New SVC Profile Network Services Parameters
 Defining Mixed CP and SVC Conferencing Profiles
To configure a mixed AVC and SVC conference
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 Video Display with CIF, SD and HD Video Connections
Video Resolutions in AVC CP Conferencing
 High Profile Guidelines
High Profile Support in CP Conferences
  With Video Quality mode set to Motion
HD1080p60 Resolution Guidelines
 Qcif CIF
CP Resolution Decision Matrix
CP Conferencing with H.263 4CIF
263 4CIF Guidelines
 Video Quality Optimized
Resource-Quality Balanced default
Video Resource Usage
Resource Optimized
 CIF
HD1080p30
HD720p60
HD720p30
 Guidelines
Resolution Configuration for CP Conferences
Modifying the Resolution Configuration
Maximum Negotiated Line Rate for Resolutions
 Resolution Configuration
 Limiting Maximum Resolution
Resolution Configuration Basic
Maximum CP Resolution Pane
Resolution Configuration Pane
 Sharpness and Motion
Resolution Configuration Detailed
Sharpness Resolution sliders Motion Resolution sliders
 Resolution Configuration Sliders
 Sharpness mode Motion mode
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 Setting the Maximum CP Resolution for Conferencing
Flag Settings
 Minimum Frame Rate Threshold for SD Resolution
Additional Video Resolutions
 SIP
W448p Resolution
 Isdn
Enabling Support of the w448p Resolution
Content
Packet Loss Compensation
 Collaboration Server System Flag Settings
Additional Intermediate Video Resolutions
 Supported Content Control Protocols
Sharing Content During Conferences
Content Control Protocols
Guidelines for Controlling Content
 Guidelines for Using SIP Bfcp Content
Content Sharing Using H.239 Protocol
Content Sharing Using Bfcp Protocol
 UDP and TCP
Content Sharing Using People+Content Protocol
Dial-out System Flags
Bfcp support in dial-in Connections
 MPMRx MPMx Base profile High profile
Content Media Protocols
AVC non-TIP conferences Content RMX 1500/2000/4000 Profile
 Highest Common
Content Transmission Methods
Content Video Switching
 Fixed Rate
Multiple Content Resolutions
Highest Common Calculation Depending on Content Settings
Page
 263 263 & H.264 Auto Selection Cascade Optimized 264 HD
Content Settings
MCU Usage Modes of Content Protocols
Customized Content Rate
 Cascade Optimized
Content Sharing Properties
263
263 & H.264 Auto Selection
 H264HDHIGHRESMINCONTENTRATE
Guidelines for Sharing Content Using H.264 HD
HD System Flags Content Settings Flag Name Range Default
H264HDGRAPHICSMINCONTENTRATE
 Sending Content to Legacy Endpoints
Content Sharing Related Issues
Sharing Content in Cascaded Environments
 Sending Content to Legacy Endpoints in Telepresence Mode
Guidelines for Sending Content to Legacy Endpoints
Content Display on Legacy Endpoints
 Guidelines for Sharing Content in Exclusive Content Mode
Exclusive Content Mode
 Managing Noisy Content Connections
Forcing Other Content Capabilities
 Content sharing Options Field Description
Useful Procedures in Content Sharing
Defining Content Sharing Parameters for a Conference
To set the content sharing parameters
 Non-TIP Conferences
Content sharing Options
 Cascade Optimized Content Sharing
 Content Settings list, select Customized Content Rate
Selecting a Customized Content Rate
To Select the Customized Content Rate
 To enable Multiple Content Resolutions
Sharing Content in Multiple Content Resolutions Mode
 To give token ownership
Giving and Canceling Token Ownership AVC Participants
Select Change To Content Token Owner in the drop-down menu
 To end the current Content session
Stopping a Content Session
To cancel token ownership
 Settings
Content Sharing Reference Tables
Resolutions and Content Rate Reference Tables
Content Rate Table
 For RMX1800-0, maximum content resolution is HD1080p30
Resolution per Content Rate Tables
 Highest Common Content Bit Rate for H.264 Base Profile
Highest Common Content Rates Tables
 Highest Common Content Bit Rate for H.264 High Profile
 Cascade Optimized Content Bit Rate for H.264 Base Profile
Cascade Optimized Fixed Content Rates Tables
 Cascade Optimized Content Bit Rate for H.264 High Profile
 Media Encryption Guidelines
Implementing Media Encryption for Secured Conferencing
 Implementing Media Encryption for Secured Conferencing
 Direct Connection to the Conference
 Connection to the Entry Queue
 Recording Link Encryption
Media encryption is enabled at three levels
Profile Setting
Enabling Media Encryption for a Conference
 To modify the Encryption flags
Setting the Encryption Flags
To enable encryption at the conference level
Enabling Encryption in the Profile
 Enabling Encryption at the Participant Level
 Monitoring the Encryption Status
To enable encryption at the participant level
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 System Level
Setting Conferences for Telepresence Mode AVC CP
Collaboration Server Telepresence Mode Guidelines
Participants using two RealPresence RPX HD 400 Room Systems
 Horizontal Striping
Automatic Detection of Immersive Telepresence ITP Sites
 Skins and Frames
Gathering Phase with ITP Room Systems
Cropping
Aspect ratio for standard endpoints
 10+
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 Telepresence Display Decision Matrix
Room Switch Telepresence Layouts
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 Video Layout Examples
Speaker Priority in CP Video Layouts
Reserved Screens
Grid Screens
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 AVC endpoints only
Telepresence Mode License
Selecting Speaker Priority
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 Enabling Telepresence Mode
  Manual
 Monitoring Ongoing Conferences
Monitoring Telepresence Mode
 None
Monitoring Participant Properties
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 Enabling and Using Multiple Cascade Links
 RMX Telepresence Layout Mode Room Switch
RMX Telepresence Layout Mode Continuous Presence figure
 For more information see
RMX Telepresence Layout Mode Continuous Presence
Creating a Link Participant
Link Participant in the Dial Out RMX
 To create a Link Participant in the dial-out RMX
 An Undefined Participant Link
Participant Link in the Dial In RMX
 Defined Participant Link
Monitoring Multiple Cascade Links
Disconnection Causes
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 Video Preview Guidelines
Additional Conferencing Information
Video Preview
 Workstation Requirements to Display Video Preview
Testing your Workstation
 To preview the participant video
DirectX Diagnostic Tool dialog box opens
Previewing the Participant Video
 Additional Conferencing Information
 Enabling the Auto Scan and Customized Polling
Guidelines for Using Auto Scan and Customized Polling
To enable Auto Scan
Auto Scan and Customized Polling in Video Layout
 Customized Polling dialog box is displayed
Customized Polling
To define the scanning order in the Customized Polling tab
 Customized Polling Dialog Box Command Buttons Description
 Packet Loss
Lost Packet Recovery
Packet Loss Compensation LPR and DBA
 Enabling Lost Packet Recovery
 Monitoring Lost Packet Recovery
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 Network Quality Levels
Layout Indications
Network Quality Indication
 Network Quality Icon Indication Threshold Flags Description
Indication Threshold Values
Displaying the Network Quality icons
Customizing the Network Quality Icon Display
 Default YES
Disable the display of the Network Quality icon
Default no
Disable the display of Network Quality icons displayed
 Recording Paused
Recording Indications
Audio Participants Indication
Recording
 Layout Indications Icon Display Positions
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 Selecting the Conference Lecturer
Lecture Mode
Enabling Lecture Mode
 To automatically select the lecturer
To automatically select a defined participant
 Enabling the Automatic Switching
 Lecture Mode Monitoring
 To control the Lecture Mode during an Ongoing Conference
 When enabled, the following rules apply
Restricting Content Broadcast to Lecturer
 Muting Participants Except the Lecturer
 Enabling the Mute Participants Except Lecturer Option
 SIP Encryption
Audio Algorithm Support
Audio Algorithm Support Guidelines
 Mono
 Supported Audio Algorithm vs Bitrate Minimum Bitrate kbps
Audio algorithms supported for Isdn
Stereo
 722.1 16K 722 48K 722 56K 722 64K
 To view the participant’s properties during a conference
Monitoring Participant Audio Properties
 Guidelines for Automatically Muting Noisy Endpoints
Automatic Muting of Noisy Endpoints
 YES
Automatic Muting of Noisy Endpoints
Automatic Muting of Noisy Endpoints at the Conference Level
 Automatic Muting of Noisy Endpoints at the MCU Level
To modify the system flag setting
 Permanent Conference
 Enabling a Permanent Conference
 Closed Captions Guidelines
Closed Captions
 To change the flag value
New Flag field enter Enableclosedcaption
Enabling Closed Captions
 Cascading Link Properties
Setting the Video Layout in Cascading conferences
Defining Cascading Conferences
 Defining Cascading Conferences
 Flags Controlling Cascading Layouts
Dtmf Forwarding
Play Tone Upon Cascading Link Connection
 Basic Cascading
Possible Cascading Topologies
 Basic Cascading Topology IP Cascading Link
Basic Cascading Using IP Cascaded Link
Dialing Directly to a Conference
Dialing to an Entry Queue
 Gateway to MCU/ MCU to Gateway Topology
Basic Cascading Using Isdn Cascaded Link
Automatic Identification of the Cascading Link
Gateway to Gateway Topology
 MCU to MCU
Cascading Between Two MCUs Using an Isdn Link
Gateway to Gateway Calls via Isdn Cascading Link
 For example
Gateway to MCU Calls via Isdn Cascading Link
 MCU to MCU Calls via Isdn Cascading Link
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 LPR
Conference Profile Definition
 MCU Interoperability Table
 Defining Cascading Conferences
 Suppression of Dtmf Forwarding
System Flag Settings
Command box, enter H239OlcPatch
 Master-Slave Cascading
Star Cascading Topology
 Master-Slave Star Cascading Topology
 MGC VSW HD
To define the dial-out cascade participant link
Conferences pane, select the conference
 New Participant Dial-out Cascade Link Field Description
 New Participant Dial-out Cascade Link
Enablecascadedlinktojoinwithoutpassword flag to YES
 New Participant Dial-in Cascade Link Field Description
To define a Dial-in Participant as the cascade link
 If a gatekeeper is not used Select E.164 digits 0-9, *, #
If a gatekeeper is used This field is left empty
If a gatekeeper is used H.323 ID
 Cascaded Conferences Star Topology
Cascading via Entry Queue
Enabling Cascading
 To Define a Cascade-Enabled Entry Queue
Creating the Cascade-enabled Entry Queue
 Name field, enter a participant name
Creating the Dial-out Cascaded Link
To define the Dial-out Cascaded Link
Click OK New Entry Queue enabling cascading is created
 Method B
Method a
 Monitoring Star Cascaded Conferences
Enabling Cascaded Conferences without Password
To enable cascaded links to connect without a password
Set the Enablecascadedlinktojoinwithoutpassword flag to YES
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 Advanced tab, in the Node Type field, select MCU Click OK
Cascading Conferences H.239-enabled MIH Topology
 Cascading Topologies
MIH Cascade a Sample 3-Level Cascading Configuration
MIH Cascading Levels
 MIH Cascade Levels
MIH Cascading Guidelines in CP Licensing
Master Slave Conferences
 MIH Cascading Master-Slave Relationship
Video Session Mode, Line Rate and Video Settings
 RMX VSW HD
RMX CP HD
RMX
RMX CP CIF
 Method
MGC to RealPresence Collaboration Server Cascading
 Method
 To modify the flags
Setting Flags on the RealPresence Collaboration Server
 H263ANNEXT=YES default
 FORCE1X1LAYOUTONCASCADEDLINKCONNECTION=YES default
 To define the Cascading Entry Queue in the MGC
Setting Flags in the MGC
Method II Defining the Cascading Entry Queue in the MGC
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 For Example 1002##12001##1234
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 HD VSW
Defining the Cascading Conferences
MGC HD VSW
 To define the Dial-out Participant
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 Meeting Rooms
 Value / Description Flag Name
Use Time Out as Dtmf Delimiter
Meeting Rooms List
Meeting Rooms are listed in the Meeting Room list pane
 Meeting Rooms List Columns Field Description
To list Meeting Rooms
 Use Time Out as Dtmf Delimiter
Automatic Password Generation Flags
 Meeting Room Toolbar & Right-click Menu
 Button or right-click an empty area
Creating a New Meeting Room
To create a new meeting room
Meeting Rooms pane, click the New Meeting Room
 Entry Queues
Entry Queues, Ad Hoc Conferences and SIP Factories
 Defining a New Entry Queue
Default Entry Queue properties
Default Entry Queue Properties Parameter Value
 To define a new Entry Queue
 Entry Queue Definitions Parameters Option Description
 Shared Number Dialing
 To view the list of Entry Queues
Listing Entry Queues
Modifying the EQ Properties
Transit Entry Queue
 RMX Management pane, Rarely Used list, click Entry Queues
Setting a Transit Entry Queue
To cancel the Transit Entry Queue setting
To designate an Entry Queue as Transit Entry Queue
 IVR Provider Entry Queue Shared Number Dialing
Guidelines for setting the Entry Queue as IVR Provider
Configuring the Collaboration Server as IVR Provider
Entry Queue IVR Service
 Entry Queue
Using External IVR Services via the MCCF-IVR Package
 Call Flow for Standalone TIP Endpoints
Call Flows
Call Flow for Standalone SIP Endpoints
 Call Flow for TIP Endpoints from a Polycom ITP System
 RMX Management pane, click Entry Queues
Configuring the Entry Queue to Use External IVR Services
To configure the Entry Queue for External IVR Services
 RMX Management pane, Rarely Used list, click SIP Factories
SIP Factories
Creating SIP Factories
To create a new SIP Factory
 New Factory Properties Option Description
 Click OK New SIP Factory is added to the list
 Monitoring Registration Status
Ad Hoc Conferencing
 Gateway to Polycom Distributed Media Application DMA
 Address Book
 Viewing the Address Book
 » Double-click the group name or click the Collapse button
Participants List Pane Information
To expand the group to view the group members
To collapse a group
 Displaying and Hiding the Address Book
Adding Participants from the Address Book
 To add a group to a new conference or an ongoing conference
Participant Groups
Adding a Group from the Address Book to Conferences
Managing Groups in the Address Book
 Address Book Navigation Action Description
Select one of the following actions
 To add a new participant to the Address Book
Managing the Address Book
Adding a Participant to the Address Book
Adding a New participant to the Address Book Directly
 New Participant General Field Description
 Only
New Participant General
 IP only
SIP Only
 New Participant Advanced Field Description
 Dial-out SIP Only
AGC
 Guidelines for Substituting E.164 Number in Dial String
Substituting E.164 Number in Dial String
 To modify participant properties in the Address Book
When required, you can modify the participant’s properties
Modifying Participants in the Address Book
 To delete participants from the Address Book
Deleting Participants from the Address Book
 Copy / Move Participant Function Description
Copying or Moving a Participant
To copy or move a participant to another group
 Paste Participant Function Description
Searching the Address Book
Filtering the Address Book
 To filter the data in an address book group
Filtering Address Book Data Using a Predefined Pattern
 Filtering Address Book Data Using a Custom Pattern
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 To clear the filter and display all entries
Clearing the Filter
 Obtaining the Display Name from the Address Book
 To Export an Address Book
Importing and Exporting Address Books
Exporting an Address Book
Importing an Address Book
 Integration with Resource Manager
Upgrading and Downgrading Considerations
 RealPresence Collaboration Server Side
 Resources
Scheduling Reservations
Guidelines for Scheduling Reservations
System
 Reservations
 RMX Management pane, click the Reservation Calendar button
Using the Reservation Calendar
Toolbar Buttons
To open the Reservation Calendar
 Single day is displayed
Reservations Views
Week View
Day View
 List View
Today View
 To change between Week and Day views
Changing the Calendar View
 To change to List View
To view Today the current date
 Method III To interactively define the duration
Scheduling Conferences Using the Reservation Calendar
Creating a New Reservation
To return to Calendar View
 Select a starting time slot
To create a new reservation
Open the Reservation Calendar
 New Reservation Reserved Resources Field Description
 All Reservations
New Reservation Schedule Tab Field Description
 Recur every weeks field
 You can add participants from the Participants Address Book
 Viewing and Modifying Reservations
Using the Week and Day views of the Reservations Calendar
Managing Reservations
 Reservation Properties General dialog box opens
To move the Reservation to another time slot
To change the Reservation’s Start time
To change the Reservation’s End time
 Adjusting the Start Times of all Reservations
 Scheduling Reservations
 To delete all recurrences of a reservation
Searching for Reservations using Quick Search
Deleting Reservations
To delete a single reservation
 All Reservations are displayed
To clear the search and display all reservations
Clear the Quick Search field
Click Search
 Operator Conferences
Operator Assistance & Participant Move
 Defining the Components Enabling Operator Assistance
Operator Conference Guidelines
 New Conference IVR Service General dialog box opens
New Conference IVR Service Welcome dialog box opens
 New Conference IVR Service Dtmf Codes dialog box opens
Click the Video Services tab
 Click the Operator Assistance tab
New Entry Queue IVR Service Welcome dialog box opens
New Entry Queue IVR Service Conference ID dialog box opens
 To define a Conference Profile for an Operator Conference
 Click the Operator Conference check box
 To start a conference from the Conference pane
Starting an Ongoing Operator Conference
 New Conference General Options Field Description
 Routing Name
New Conference General Options
 New Conference Participants dialog box opens
Saving an Operator Conference to a Template
To save an ongoing Operator conference as a template
Click the Participants tab
 Starting an Operator Conference from a Template
 Requesting Help
 Participant Alerts List
 Using Audible Alarms
Audible Alarms
 Conference Templates
 Conference Templates Toolbar Buttons Description
Using Conference Templates
Conference Template toolbar includes the following buttons
 Conferences List toolbar includes the following button
Creating a New Conference Template
Creating a new Conference Template from Scratch
To create a new Conference Template
 Conference Templates
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 New Participant General dialog box opens
Click the New button
 New Participant Advanced dialog box opens
 Specify the Display Name and Duration
 New Conference Template Information dialog box opens
 To start an ongoing conference from a Template
Starting an Ongoing Conference From a Template
 Conference is started
 To schedule a Reservation from a Conference Template
Scheduling a Reservation From a Conference Template
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 Click the Delete Conference Template button. or
Deleting a Conference Template
Exporting and Importing Conference Templates
To delete Conference Templates
 To export all Conference Templates from an MCU
Exporting Conference Templates
Exporting All Conference Templates from an MCU
 To export selected Conference Templates
Exporting Selected Conference Templates
 Conference Templates Import dialog box is displayed
Importing Conference Templates
To import Conference Templates
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 Start a Conference
 To start an AVC CP conference from the Conference pane
Start an AVC CP Conference from the Conferences Pane
 General Tab
 Support
New Conference General tab parameters Field Description
 System Configuration Flags
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 New Conference Participants Tab Column / Button Description
Participants Tab
 Option is disabled in SVC conferences
 All Participants list opens
Information Tab
To add participants from the Address Book
 New Conference Information Tab Field Description
Media Sources Tab
 To start a SVC conference from the Conference pane
 To start a conference from the Reservation Calendar
Scheduling an AVC-based Reservation
 Starting an Ongoing Conference From a Template
 This section is applicable for CP-AVC only conferences
 Paste Conference
Conference and Participant Level Operations
Conference Operations
Copy Conference
 To paste a conference as a new conference
Paste Conference As
 Resume Video button
Participant Operations
Operational Buttons
Participant Level Operations Menu Option Button Description
 Change to Regular
 Paste Participant
Copy, Cut and Paste Participant
Copy Participant
Cut Participant
 Paste Participant As
 Move Guidelines
Moving Participants Between Conferences
 Moving a Participant Interactively
Moving Participants Options
 Polycom Conferencing for Microsoft Outlook
 Setting up the Calendaring Solution
 Option 1 Using default Exchange Server settings
 Exchange Integration Configuration Option Field Description
 Option 2 Using an alternate Primary Smtp Mailbox
 Exchange Integration Configuration Option
Option 3 Using modified Exchange Server settings
 Calendaring Guidelines
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 Creating a Conference
Creating and Connecting to a Conference
 RealPresence Capture Server or
Connecting to a Conference
 Collaboration Server Standalone Deployment
Polycom Solution Support
 General Monitoring
Conference and Participant Monitoring
 Multi-Selection
Using the Chairperson Password for Filtering
 Conference Level Monitoring
To search for an ongoing conference by Chairperson Password
Click in the Chairperson Password field
 Mixed
Monitoring the Conference in the Conference List Pane
 Conferences Monitoring Information FieldDescription
Displays conference name and type of conference
 To view the parameters of an ongoing CP conference
 Conference Properties General Field Description
Following information is displayed in the General tab
 SVC
Conference Properties General
 Following information is displayed in the Advanced tab
Conference Properties Advanced dialog box opens
 Prefer TIP
End When Last Participant Remains parameters apply
Conference Properties Advanced Parameters
None
 Following information is displayed
Profile Gathering Settings Field/Options Description
 Conference Properties Video Quality dialog box opens
Information, see Video Resolutions in AVC CP Conferencing
 AS-SIP
Click the Video Settings tab to list the video parameters
Customized Content Rate
Conference Properties Video Quality Parameters
 For more information, see Supplemental Conferencing Features
 See Defining New
 Customized Polling Buttons Description
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 Conference Properties General Parameters Field Description
Viewing the Properties of Ongoing SVC Conferences
To view the parameters of an ongoing SVC conference
 Conference Properties General Parameters
 Last Participant Remains parameters apply
 Server RMX Network Port Usage
 Content Rate
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 Requesting Help
 Request to Speak is
Request to Speak
 SDP
Participant Level Monitoring
 Gatekeeper Status Call Admission Control
 Participant’s connection no indication is displayed
 Column Icon/Description
Participant Monitoring Indicators and Properties
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 To view the participant Properties
Viewing the Properties of Participants
 Following parameters are displayed for an IP participant
Monitoring IP Participants
 Mute/Suspend
 Conference. See Conference and Participant Monitoring
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 Conference and Participant Monitoring Polycom, Inc 437
 Milliseconds derived from the Rtcp report
 From the endpoint
 SIP Bfcp TCP
 Participant Connections
Participant Properties Channel Status Advanced Parameters
 Conference and Participant Monitoring
 Conference and Participant Monitoring
 Channel Status tab Channel Status Advanced tab
Monitoring SIP Bfcp Content
 Detecting SIP Endpoint Disconnection
Configuring the System Flag
Default
Detecting Endpoint Disconnection
 Endpoint Disconnection Detection
System Configuration Flag
Monitoring ISDN/PSTN Participants
 Algorithm
 To view the participant properties during a conference
 Participant Properties H.221 Parameters Field Description
 Causes
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 ISDN/PSTN Participant Properties Channel Status
 Monitoring Telepresence Participant Properties
 Recording and Streaming Conferences
 Configuring the Collaboration Server to Enable Recording
 Recording Link Parameters Description
Default Recording Link
Defining the Dial Out Recording Link
To define a Dial Out Recording Link
 Recording Link Parameters ParameterDescription
Enabling the Recording Features in a Conference IVR Service
Conference IVR Service Properties dialog box is displayed
RealPresenceCaptureServerorRSS4000system IPAddress
 Enabling the Recording in the Conference Profile
 Conference Profile Recording Parameters Description
To enable recording for a conference
 Dial Out Recording Link Encryption Guidelines
Dial Out Recording Link Encryption Flag Setting
Click OK Recording is enabled in the Conference Profile
Dial Out Recording Link Encryption
 Managing the Recording Process
Dial Out Recording Link Settings
 Recording Layout
 To manage the recording process using the right-click menu
 Recording Participant Right-click Options Name Description
Server or RSS 4000 system User Guide
 Monitoring the recording participant
Using Dtmf Codes to Manage the Recording Process
Conference Recording with Codian IP VCR
 User Types
Administrator
Users, Connections, and Notes
Collaboration Server Users
 Listing Users
 RMX Management pane, click Users Users pane is displayed
Administrators can add new users to the system
Adding a New User
To add a new user to the system
 To associate a user with a machine
Deleting a User
 Disabling a User
Changing a User’s Password
To change a user’s password
To disable a user
 To rename a user
To enable a user
Renaming a User
Machine Account
 Active Directory
Guidelines for defining a machine account
Monitoring
 To list the users who are currently connected to the MCU
Using Notes
Connections
Viewing the Connections List
 To delete a note
To create a note
To open or edit a note
 Collaboration Server IP Network Services Overview
IP Network Services
 Management Network Primary
Default IP Service Conferencing Service
 IPv6 Addressing Guidelines
 Modifying the Management Network
To view or modify the Management Network Service
RMX Management pane, click the IP Network Services button
 Management Network Properties Collaboration Server RMX
Default Management Network Service IP Field Description
Modify the following fields
 Auto If selected, Site-Local and Global
 Click the Routers tab
 Default Management Network Service Routers Field Description
 DNS Servers Addresses
Default Management Network Service DNS Field Description
Click the DNS tab Modify the following fields
DNS
 Revocation Method
Click the Security tab Modify the following fields
 URL
 Default IP Service Collaboration Servers RMX 1500/2000/4000
Modifying the Default IP Network Service
To view or modify the Default IP Service
RMX Management pane, click IP Network Services
 Default IP Network Service IP Field Description
Default IP Service Collaboration Server RMX
 4000
2000/4000
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 Optional. Click the DNS tab
 IP Network Services
 Aliases
To view or modify the ports values, click the Ports tab
 Fixed Ports
 If required, click the QoS tab
 System.cfg file
View or modify the following fields
 TOS
Click the SIP Servers tab
 SIP Servers Primary / Alternate Server Parameter
Default IP Network Service SIP Servers Field Description
 Outbound Proxy Servers Primary / Alternate Server Parameter
Username@domain name
 Modify the following fields
 To configure the ICE environment, click the SIP Advanced tab
 Network Service V35 tab Field Description
Default IP Network Service SIP Advanced Field Description
 MNG LAN
Ethernet Settings
LAN
MNG B LAN
 To modify the automatic LAN port configuration
 RealPresence Collaboration Server RMX 1500/4000
 RealPresence Collaboration Server RMX 1500 Do not select
Ethernet Settings Parameters Field Description
RealPresence Collaboration Server RMX 4000 Do not select
 RMX CS IP tab displays the following fields
To monitor signaling status
IP Network Monitoring
 IP Network Services
 Click the H.323 tab H.323 tab displays the following fields
 IP Network Services
 IP Network Services
 IP Network Services
 Media Redundancy on RealPresence Collaboration Server RMX
LAN Redundancy
Media Redundancy
 Multipleservices = YES
Multipleservices = no Lanredundancy
Multipleservices = YES Lanredundancy
Multipleservices = no
 RMX 1800 Media Redundancy System Flags System Flag / Value
Signaling and Management Redundancy
Multipleservices = no Lanredundancy = YES
LAN Connections to the IP ports IP Port Description
 = no Management Signaling
 LAN
 RealPresence Collaboration Server
Configuration Requirements
Hardware Monitor Indications
RealPresence Collaboration Server RMX
 RTM LAN Indications Status Description
Network Traffic Control
 DNS UDP
RealPresence Collaboration Server RMX Network Port Usage
Http TCP
Https
 UDP, TCP
SSH TCP
NTP
 SIP -TLS
SIP-TLS
RTP
Rtcp
 ISDN/PSTN Network Services Overview
Defining ISDN/PSTN Network Services
 Non Supported Capabilities and Conferencing Features
Supported Capabilities and Conferencing Features
 Obtaining ISDN/PSTN required information
Adding/Modifying ISDN/PSTN Network Services
To Add an ISDN/PSTN Network Service
RMX Management pane, click ISDN/PSTN Network Services
 Isdn Service Settings Field Description
 Unknown
 Span Definition Field Description
 Configured symmetrically
 Click Save & Continue
Phones Settings Field Description
 Click Save & Close
Modifying an ISDN/PSTN Network Service
To Modify an ISDN/PSTN Network Service
  MCU CLI
 Dial-in Phone Numbers
 RealPresence Collaboration Server
Multiple Network Services
Network Security
RealPresence Collaboration Server RMX 1500/4000
 Network Security
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 That Include ICE
Cards Up to 2 per Media Card Services
 Resource Allocation and Capacity
First Time Installation and Configuration
 Upgrading to Multiple Services
 RealPresence Collaboration Server RMX Hardware Installation
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 LAN Connections to the RTM LAN RTM LAN Port Description
Connecting the cables to the RTM IP
Connecting the cables to the RTM LAN
LAN Connections to the RTM IP RTM IP Port Description
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 LAN Connections to the RTM LAN RTM IP Port Description
 Management, media and signaling for Network Service
 MNG MNG B
Collaboration Server Configuration
System Flags and License Settings
 IP Network Service Definition
 Device Management pane, click IP Network Services
To add new/additional Network Services
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 IP Network Service IP Parameters Field Description
 IP Network Service IP Parameters
 Following flags can be defined per service
Service Configuration dialog box opens
  H263ANNEXT
 Defined and the IP Network Service
 Default IP Network Service SIP Advanced FieldDescription
 Default IP Network Service Icons IconDescription
Setting a Network Service as Default
Ethernet Settings
 Conference Profile
Signaling Host IP Address and MCU Prefix in GK Indications
Video/Voice Port and Resolution Configuration
 Gateway Profiles
 Defining Dial Out Participants
Signaling Monitor
Hardware Monitor
Conferencing
 Reserving Video Resources for a Conference
 Monitoring Conferences
 Resource Report
 Port Usage Gauges
 Following Remote Connection call flow options are supported
Remote Connection Using the Internet
NAT Network Address Translation Traversal
Deployment Architectures
 VBP
Business to Business Connections
Remote Connections Enterprise Client Environment Registered
Registered Environment
 FW Firewall NAT Keep Alive
To enable and modify FW NAT Keep Alive
 SIP TCP Keep-Alive
System Configuration in SBC environments
 To view the IVR Services list
IVR Services
IVR Services List
 IVR Toolbar buttons Button Button Name Descriptions
IVR Services Toolbar
 To add a language
Adding Languages
 To upload messages to the MCU
Uploading a Message File to the Collaboration Server
 Properties General Voice Messages
IVR Message Types by Message Category
 To define a new Conference IVR Service
Defining a New Conference IVR Service
Defining a New Conference IVR Service
 Default is
 Conference IVR Service Properties Global Parameters
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 Chairperson Identifier
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 Message Type Description
Conference IVR Service Properties General Voice Messages
 Indicating the recording status of the conference
 Followed by the Reorder Tone and disconnection
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 Ivrrollcallusetonesinsteadofvoice is set to YES ,
Ivrrollcallusetonesinsteadofvoice is set to YES,
 IVR Services
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 Low
4SIF
SIF
 Dtmf
Video Services Description
 New Conference IVR Service Dtmf Codes dialog box opens
 IVR Services
 IVR Services
 Change to Chairperson
 RMX Management pane, click IVR Services
Entry Queue IVR Service
Defining a New Entry Queue IVR Service
To set up a new Entry Queue IVR Service
 Fill in the following parameters
Ad Hoc Conferencing and External Database Authentication
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 Select the voice messages
 New Entry Queue IVR Service General dialog box opens
 IVR Services
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 Default Conference IVR Service
To select the default Conference IVR Service
 To modify the properties of an IVR Service
To select the Default Entry Queue IVR Service
 To replace the Music file
Replacing the Music File
Adding a Music File
 Recording an Audio Message
Defining the format settings for audio messages
To define the format settings for audio messages
Creating Audio Prompts and Video Slides
 Attributes list, select 16.000 kHz, 16Bit, Mono
Click Convert Now
Sound Selection dialog box opens Format field, select PCM
 To record a new audio message
Recording a new audio message
 IVR Services
 To create a welcome video slide
Creating a Welcome Video Slide
 Entering Additional Dtmf Codes
Inviting Participants using Dtmf
Error Handling
Invite Call Flow
 General Video Services Dtmf Codes
Enabling the Invite Participants using Dtmf Option
Conference IVR Services dialog boxes
 Conference IVR Services General tab is displayed
 Disabled set to Off
 Disabling the Invite Participant Option
To disable the Invite Participant option
 Guidelines for TIP Support with IVR Services
External IVR Service Control
IVR Services Support with TIP Protocol
 Default IVR Prompts and Messages
 Change
Password IVR
 Requests Chairperson help Menu
 IVR Services
 Default IVR Messages Flag Description
Volume Control of IVR Messages, Roll Call and Music
To control the volume of IVR music, Roll Call and messages
 Configuring the Conference and Entry Queue IVR Services
IVR Services in TIP-Enabled Conferences
IVR Services in TIP-Enabled Conferences Guidelines
Entry Queue and Virtual Entry Queue Access
 Unformatted CDR File
Call Detail Record CDR Utility
CDR File Properties
CDR File Formats
 Formatted CDR File
Multi-Part CDR Files
 CDR File Contents
 Conference Record Fields Description
Viewing, Retrieving and Archiving Conference Information
Viewing the Conference Records
To open the CDR utility
 Multi-part CDR File display
 To retrieve and archive CDR records
Refreshing the CDR List
Retrieving and Archiving Conference CDR Records
To refresh the CDR list
 Gateway Functionality
Gateway Calls
 Direct Dialing
Call Flows
IP Participants
 Dialing from H.323 Endpoints
 Dialing from SIP Endpoints
 Optional
Gateway IVR Dialing For IP Participants
 Dial-out Calls
Direct Dialing Using IP Addresses
 Dial-in Calls
 Enabling or Disabling Direct IP Dialing
Calling a SIP Endpoint in a Remote Domain
 Two dialing methods are available to ISDN/PSTN participants
Isdn Participants
Dialing via Gateway IVR for Isdn Participants
Dialing from ISDN/PSTN Endpoints
 Calling an IP Endpoint via Gateway
Pstn Dial-in Using GK Prefix
 Interoperability with DMA
 Operator Assistance disabled
Defining the IVR Service for Gateway Calls
To define a new Conference IVR Service for gateway calls
Roll Call disabled
 Gateway Calls
 Details, see Disconnect on Busy
DefaultGWWelcomeSlide
 To define a Conference Profile for Gateway Sessions
Define the required settings for Encryption and LPR
Defining the Conference Profile for Gateway Calls
 To define a new Gateway Profile
Defining the Gateway Profile
 Gateway Calls Redialing
System Configuration
 Call Failure Reasons H.323, SIP, Isdn
Wrong Destination Number
Wrong Destination Number Time-out
 Disconnect on No Answer
Monitoring Ongoing Gateway Sessions
Connection Indications
Disconnect on Busy
 Conference ID
Gateway Session Parameters
Gateway Session Name
 Connected Participant Parameters
 To set up the Meeting Room for direct dialing
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 Example
Dialing to Polycom RealPresence DMA System
 Manual Dial String Entry
Calling the RealPresence DMA via Gateway IVR
 Automatic Dial String Generation
 Pstn Participant input via Dtmf
Pstn Dial-in Using GK Prefix
Enabling Pstn dial-in using GK prefix
Configuration
 Deploying a Polycom RMX Serial Gateway S4GW
 RMX Manager Application
Installing the RMX Manager Application
 Accessing or Downloading the RMX Manager Installer
 Click Install
Downloading the Installation files from Polycom Support Site
 Click the Install RMX Manager link
Installing the RMX Manager on Your Workstation
Accessing the RMX Manager Installer from the Login screen
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 To install the RMX Manager for Multiple Users
Installing the RMX Manager for Multi-User Capability
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 Starting the RMX Manager Application
 Click All Programs Polycom RMX Manager
To use the browser
To use the Windows Start menu
Click Start Programs
 To connect the RMX Manager to an MCU
Connecting to the MCU
 MCUs pane includes a list of MCUs and a toolbar
RMX Manager Main Screen
MCUs Pane
 MCU Icons and Statuses Icon Description
 To add a Collaboration Server unit
Adding MCUs to the MCUs List
Use Other RMX Manager UI Components
 MCU IP
MCU Properties Field Description
 Grouping the Participants by MCU
 Start Monitoring/Stop Monitoring
 Removing an MCU from the MCUs Pane
Disconnecting an MCU
Modifying the MCU Properties
 To select a language
Import/Export RMX Manager Configuration
Changing the RMX Manager Language
 Import RMX Manager Configuration dialog box opens
To Export the RMX Manager Configuration
To Import the RMX Manager Configuration
Export RMX Manager Configuration dialog box opens
 To install the RMX Manager
Installing RMX Manager in Secure Communication Mode
 Enter the Local Domain Name
Click on the Security tab Security dialog box is displayed
Clear the Secured Communication check box Click the DNS tab
DNS dialog box is displayed
 Create a Certificate Request
 Select the Secured Communication check box
Management Network Properties dialog box is displayed
Click the Security tab Security dialog box is displayed
 RMX Management pane, click Hardware Monitor
Using an Internal Certificate Authority
Click OK Reset the Collaboration Server
 Select Base-64 encoded X.509 .CER
Click the Copy to File button
Certificate Export Wizard is displayed
Click Next Export File Format dialog box is displayed
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 Starting the RMX Web Client
Use the RMX Web Client
 To start the Collaboration Server Web Client
 Viewing and System Functionality Permissions
RMX Web Client Screen Components
 Auditor
 If you are logged in as a User with Chairperson permissions
Conferences List
 Status Bar
List Pane
RMX Management Pane
 Participant Alerts
System Alerts
 Port Usage Gauges
 Address Book
MCU State
 Dialing Direction Dial-in or Dial-out
Displaying and Hiding the Address Book
 Displaying and Hiding Conference Templates
Conference Templates
 To sort the data by any field column heading
To adjust column width
Customizing the Main Screen
To resize a pane
 To increase or decrease the text size
To switch between Toolbar and List Views
Increasing and Decreasing the Text Size
Customizing the RMX Management Pane
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 Collaboration Server 1500/1800/2000/4000 Status Bar
Administration and Utilities
System and Participant Alerts
 To view the System Alerts list
System Alerts
 System Alerts Buttons
Error occurred
Active Alarms Pane Columns
An identifying number assigned to the system alert
 To view the Participants Alerts list
Participant Alerts
 RMX Time Fields Properties Description
RMX Time
Altering the clock
To Alter the MCU Time
 RMX Time Fields Properties
 Resource Capacity
Resource Management
 MPMx MPMRx-D
Resource Usage in AVC CP Conferencing
 Mode
MCU Capacities in Mixed CP and SVC Conferencing
Resource Usage in SVC Conferencing
Audio
 MPMx Mixed CP
AVC Conferencing Video Switching Resource Capacity
Resource Usage in Mixed CP and SVC Conferencing
MPMRx 3333 Mixed CP
 MPMx MPMRx
Resource Usage in AVC CP Conferencing
AVC Conferencing Voice
Resource Capacity Modes
 Flexible Resource Capacity Mode
Video/Voice Port Configuration MPMRx
Video/Voice Port Configuration MPMx
 To allocate Voice resources
Configuring the Video/Voice Resources
Forcing Video Resource Allocation to CIF Resolution
 Mcmsparameters tab, click New Flag
To cancel the forcing of CIF resource
Resource Reports
To force CIF resource
 Resource Report Fields Parameters Column Description
Main toolbar, select Administration Resource Report
Displaying the Resource Report
 Port Gauges
 Port Gauge
 AVC HD AVC SD AVC CIF SVC
Collaboration Server 1800 Resource Capacity
AVC HD AVC SD AVC CIF
 Port consumption ratios of different calls HD720p HD1080p
Resource Capacity in Non-Mixed Conferences
Resource Capacity in Mixed Conferences
 Collaboration Server 2000/4000 Resource Capacity
ISDN/PSTN
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 To Set the Port Usage Threshold
Setting the Port Usage Threshold
Port Usage Threshold
 SIP Dial-in Busy Notification
 Port Usage Gauges
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 System Information FieldDescription
System Information
To view the System Information properties box
 MIB Files
Snmp Simple Network Management Protocol
MIBs Management Information Base
Traps
 Standard MIBs
Alarm-MIB
Support for MIB-II Sections
MIB H.341 H.323
 Unified MIB Snmp Fields Name Type Description
Unified MIB
 Code
 An Example of a ColdStart Trap
An Example of an Authentication Failure Trap
An Example of an Alarm Fault Trap
 RMX MIB entities that do not generate traps
Status Trap
 Administration and Utilities
 Defining the Snmp Parameters in the Collaboration Server
To enable Snmp option
 Snmp Properties Traps dialog box opens
Select the Traps tab
 SHA
SNMPv3 Traps Field Description
Snmp
 SNMPv3 Traps Field Description Version
 Authentication Password
 Snmp Properties Security dialog box opens
Select the Security tab
 Default DES
Default Empty
Default MD5 Authentication
Enter an Authentication Password
 Snmp Properties Security dialog box, click OK
Using Audible Alarms
Accepted Host IP Address dialog box opens
 Stop Repeating Message
Configuring the Audible Alarms
Audible Alarm Permissions
Audible Alarm Permissions Option Operator Administrator
 Audible Alarm User Customization Options Description
Replacing the Audible Alarm File
 Download Audible Alarm File window opens
Multilingual Setting
Customizing the Multilingual Setting
 Banner Display and Customization
To customize the Multilingual Setting
 Sample 1 Banner
Non-Modifiable Banner Text
 Sample 4 Banner
Sample 2 Banner
Sample 3 Banner
 Customize the banners by modifying the following fields
Banners Configuration dialog box opens
Customizing Banners
To customize the banners
 Banner Display
Login Screen Banner
 Main Screen Banner
 Software Management
Backup and Restore Guidelines
 Select the Backup Directory Path and then click Backup
Using Software Management
To backup configuration files
To restore configuration files
  OK or
Using Ping
Ping the Collaboration Server
To Ping a network entity from the Collaboration Server
 Notification Settings Parameters Field Description
Notification Settings
To configure the notifications
 Following tasks can be performed
Logger Diagnostic Files
To access the Logger Diagnostic Files
 To Retrieve the Logger Files
Logger Diagnostic Files dialog box, click Browse
Diagnostic File Button Options Description
 Click Retrieve Files
Standard Security Mode
Information Collector
To View the Logger Files
 Network Intrusion Detection System Nids
Ultra Secure Mode
 To create the compressed file
Using the Information Collector
Creating the Information Collector Compressed File
 Click Collect Information
Saving the Compressed File
 To view the compressed file
Auditor
Auditor Files
Viewing the Compressed File
  Name
To access Auditor Files
Retrieving Auditor Files
  StartUp
Auditor File Viewer
To retrieve files for storage on a workstation
To open the file in the Auditor File Viewer
 To open the Auditor File Viewer from the Administration Menu
 Auditor Event Columns Field Description
 Audit Events
Alerts and Faults
Alerts and Faults that are recorded by the Auditor
Alerts and Faults recorded by the Auditor Event
 Alerts and Faults recorded by the Auditor Event
 Transactions recorded by the Auditor
Transactions
Transactions that are recorded by the Auditor
 ActiveX Bypass
Installing ActiveX
 Click Reset
Resetting the Collaboration Server
To reset the RMX
 Administration and Utilities
 To modify system flags
System Configuration Flags
Modifying System Flags
 Mcmsparametersuser Flags Description
Manually Added and Deleted System Flags
RealPresence Capture Server or RSS 4000 system recorder
 Enableagc
Contentspeakerintrasup
Disableinactiveuser
Enableacceptingicmpredi
 Enablecyclicfilesystem
Enableautoextension
Enablecascadedlinktoj
Oinwithoutpassword
 Lume
Forcesystembroadcastv
Olume
Forcesystemlisteningvo
 Isdnresourcepolicy
Fillfromfirstconfiguredspan
Fillfromlastconfiguredspan
 Itpcropping
 Layout
Lastloginattempts
Legacyepcontentdefault
Maxconfpasswordrepeat
 Maxintrarequestsperin
Maxcpresolution
Maxpasswordrepeapedc
Maxpasswordrepeatedch
 Minpwdchangefrequenc
Minpasswordlength
Multipleservices
Mcudisplayname
 Numericchairpassdefaul
Numofnumeric
Numofspecialchar
Numofuppercasealphab
 LEN
Numericconfpassdefault
Numericconfidmaxlen
Numericconfidminlen
 Restrictcontentbroadca
Passwordexpirationdays
Passwordexpirationwarni
Passwordhistorysize
 Example
 LLS
Systemlisteningvolume
Ultrasecuremode
Usegkprefixforpstnca
 Acceptvoipdtmftype
To add a flag
Manually Added, Modified, Deleted System Flags Description
 Flag Description
42Kbps, fail, thus disconnecting the call
Is the preferred codec for SIP/Lync calls
Manually Added, Modified, Deleted System Flags
 Burnbios
Blockcontentlegacyfor
Bytimers
Bondinggroupdelay
 Cellindlocation
Cfgkeyenableflowcont
Cascadelinkplaytoneon
Connection
 Disabledummyregistratio
Timer
DELAYBETWEENH320DIALO
Disablecellsnetworkind
 Enableciscogk
Disablegwoverlayindicat
Disableselfnetworkind
Disablewiderestosipdi
 Enableexternaldbacces
ENABLECONTENTOF768FOR
Enableepc
Enableflowcontrolrein
 Enablertptrafficshapin
Enablemsfec
Enablenovideoresource
Enablerecording
 Enabletcpackage
Enablesipppcforallus
Enablesirenlpr
Enablesirenlprsipencry
 Externaldbip
Externaldblogin
Externaldbpassword
Externaldbdirectory
 Forceencryptionforund
Forceresolution
Forceaudiocodecforms
Singlecore
 H264HDGRAPHICSMINCONT
 Numericconfpassdefault LEN  Numericchairpass Defaultlen
G728ISDN
H239FORCECAPABILITIES
 Ipresponseecho
IPV6AUTOADDRESSCONFIGU
Ignoreaim
Iplinkenvironment
  Transcoding
For single MCU conferences
For cascaded conferences
 Possible values
Default n
 Holdforsd
Maximumrecordinglinks
Medianicmtusize
Minimumframeratethres
 Possible Values YES / no
 Pcmlanguage
Passwordfailurelimit
Portgaugealarm
Pcmfecc
 Qosipvideo
Nnovideotimer REMOVEH323EPCCAPTON
Pstnringingdurationsec
Qosipaudio
 Captononpolycomvend
Rtcpfirenable
Enable
REMOVEH323HIGHPROFILE
 Rtvmaxbitrateforforc
Rtcpplienable
Interval
Rtcpqosisequaltortp
 Sendwiderestoisdn
Sendsrtpmki
Sendwiderestoip
 Setdtmfsourcediffins
Setaudioclarity
Setaudioplc
Setautobrightness
 Sipdualdirectiontcpco
Sipenablefecc
Sipfastupdateintervale
Sipbfcpdialoutmode
 Yname
Socketactivitytimeout
Sipfreevideoresources
Sipomitdomainfrompart
 Trafficshapingmtufacto
V35MULTIPLESERVICES
Tclatencysize
Tcpretransmissiontimeou
 Manually Added Csmoduleparameters System Flags Description
Manually Adding Flags to the Csmoduleparameters Tab
 Tremove
Msupdatecontac
Qosipsignaling
Siptcptlstimer
 Available Layouts No. of Cells Layout Layout Flag Value
Auto Layout Configuration
Deleting a Flag
To delete a flag
 Default Auto Layout is controlled by 13 flags
Customizing the Default Auto Layout
 Polycom, Inc 807
 Example
Legacyepcontentdefaultlayout Flag
Csenableepc Flag
 Hideconferencepassword
Automatic Password Generation Flags
Enabling the Automatic Generation of Passwords
Automatic Password Generation Flags Description
 16, 6 default non-secured mode
Default in non-secured mode means no minimum length
Default in Ultra Secure Mode Conference password must be
Default in Ultra Secure Mode, Chairperson password must
 Numericchairpass Default LEN
Ultra Secure Mode Flag
 Ultra Secure Mode
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 Enabling Ultra Secure Mode
 PCM
Modifying the Ultra Secure Mode System Flag Value
Ultrasecuremode System Flag
 To modify the Ultrasecuremode System flag value
System Flags affected by Ultra Secure Mode
 User Management
Range Default Network Security
Login and Session Management
Strong Passwords
 PKI Public Key Infrastructure
Range Default
Enablecyclicfilesystemalarms YES/NO
Certificate Management
  PKCS#7/P7B
To access the Certification Repository
Adding Certificates to the Certificate Repository
 To add a certificate to the repository
Trusted Certificates
 Send Certificate File
 Paste Certificate and Send Certificate
 Send Certificate File
Paste Certificate and Send Certificate
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 To add a Personal Certificate to the Certificate Repository
Personal Certificates
 Click Send Certificate
 Certificate Validation
 General Error message from the SSL library
 Adding a CRL
CRL Certificate Revocation List
 Select the Certificate File Format PEM or DER
To add a CRL to the repository
 To remove a CRL
Removing a CRL
  Global Responder URL
Certificate Revocation
Revocation Method
One of three Certificate Revocation Methods can be selected
  No Certificate Validation is performed
Self-signed Certificate
Self-signed Certificate Creation
 SHA1
Self-signed Certificate Field Values Creation
 Disable Secure Communications mode
Emergency CRL Certificate Revocation List Update
To perform an Emergency CRL Update procedure
Download and save the updated CRL files from the CA Server
 Open the Certification Repository and Update the CRL files
 Re-connect to the RMX
Update the repository
Re-enable Secured Communications Mode
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 If its value is Reregistrationwhennopongresponse
SIP TCP Keep-Alive
Siptcpkeepalivetype None
RFC5626
 Siptcpkeepalivebehavior
Donotreregistrationwhennopongresponse Default
System Flags Siptcpkeepalivetype / Behavior
Flag Possible Flag Values
 Managing system users includes
Managing the user login process includes
User and Connection Management
Keep Alive Frequency
 Renaming Users
Managing the System Users
User Types
Disabling/Enabling Users
 Password Character Composition
Managing the User Login Process
Implementing Strong Passwords
 Defining Password Aging
Password Length
Implementing Password Re-Use / History Rules
 Maximum Repeating Characters
Defining Password Change Frequency
Forcing Password Change
 User Lockout
User Login Record
Temporary User Lockout
 Management Sessions per System
Connection Timeout
Session Timeout
Controlling User Sessions
 Erase Session History After Logout
 Guidelines for Customizing the Login Page Banner
 Polycom, Inc 847
 Polycom, Inc 848
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 Securing an External Database
 Directory and Database Options
Ultra Secure Mode
Standard Security Mode
MS Active Directory Integration
 Guidelines
 Enabling Active Directory Integration
To configure Directory Services
Directory Services Configuration Field Description
 Click the Role Mapping tab
Restoring the Collaboration Server Using the USB Port
Directory Services Role Mapping dialog box is displayed
Directory Services Role Mapping Field Description
 Precedence Levels
Mlpp Multi Level Precedence and Preemption
FLASH-OVERRIDE-OVERRIDE Classified Networks only
 FLASH-OVERRIDE-OVERRIDE
Enabling Precedence
SIP Message
Dial-in calls
 Flash Immediate Priority Routine None
 Domain Name = UC  Sub Domain =  r-priority =
 UCC
No Default
Incoming SIP
Message
 Precedence Level Change
Dial-out calls
 Possible Values 1
To configure Precedence Settings
Default Cleared Precedence disabled
Optional Modify the values if required
 System Flags
Precedence Settings Domains, Levels and Dscp Values
Monitoring Precedence Level
 PEAPv0 MSCHAPv2
Ieee 802.1X Authentication
Following 802.1X Authentication methods are supported
Certificate Repository
 EAP-MD5
Enabling and Configuring 802.1X Authentication
802.1X Authentication Configuration Field Description
Disable the 802.1X Authentication method
 Range YES/NO
802.1X Authentication System Flags Flag name Description
Default Disabled
 Ethernet Monitoring
White List Access
Disabling 802.1X Authentication
 Enabling, Disabling and Modifying the White List
To enable, disable, view or modify the White List
 Workstation / Device
Iii Click Yes to apply the modified White List
IP Address Modes
 System Flag
Disabled
Alternative Network Address Types Anat
 Bfcp Over UDP AS-SIP Content
 Enabling AS-SIP Content
 Internet Control Message Protocol Icmp
System Flag Enableacceptingicmpredirect
System Flag Enablesendingicmpdestinationunreachable
 Modifying the flag values
Password Encryption
Upgrade / Downgrade Guidelines
 SIP UDP
Polycom
 Non-hashed Passwords
 Self-signed Certificate Creation Field Value
Media Encryption and Authentication
 NGH Flag Value
Privacy Protocols Flag Settings
Negotiation Protocol Authentication Tag Length
Range 80, 32
 Viewing the Status of the Hardware Components
Collaboration Server Hardware Monitoring
 HW Monitor Pane Status Columns Field Description
To access Hardware Monitor
 Critical
Diagnostics , or Empty
Viewing the Properties of Hardware Components
HW Monitor Pane Toolbar
 Properties
To view the MCU Properties
Hardware Properties dialog box has the following structure
 MCU 1800 Properties General Info
General information is displayed
 MCU Properties Event Log Column Description
 To view a card properties
 Mezzanine
Card Properties General Info Field Description
 Click Close to return to the Hardware Monitor pane
To view the supporting hardware components properties
View Backplane Properties
View FAN Properties
 Fans
 View LAN Properties
Temperature Thresholds
To view a LAN connector properties
 To run Diagnostics on a card
Diagnostic Mode
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 To exit the Diagnostics Mode
 Call Disconnection Causes Description
Appendix a Disconnection Causes
IP Disconnection Causes
 ARQ
 Call Disconnection Causes Description
 Is longer than the server is willing to interpret
 Request
 Isdn Disconnection Causes Number Summary Description
Isdn Disconnection Causes
 Enquiry
 CUG
 Isdn Disconnection Causes Number Summary Description
 Mandatory information elements containing invalid content
 ULTRASECUREMODE=YES
Appendix B Active Alarms
Active Alarms Alarm Code Alarm Description
 Appendix B Active Alarms
 Active Alarms Alarm Code Alarm Description
 Active Alarms Alarm Code Alarm Description
 Active Alarms Alarm Code Alarm Description
 Active Alarms Alarm Code Alarm Description
 Active Alarms Alarm Code Alarm Description
 Install the appropriate media card
 Active Alarms Alarm Code Alarm Description
 Failure
 Active Alarms Alarm Code Alarm Description
 Active Alarms Alarm Code Alarm Description
 Conference Summary Record Fields Description
Appendix C CDR Fields, Unformatted File
Conference Summary Record
 Conference Summary Record Fields
 Event Types
Event Records
Standard Event Record Fields
 CDR Event Types Event Code Event Name Description
Event Specific Fields
 Extensions Gatekeeper
Update
Participant Connected Recording
Link SIP Private
 Operator
User Update
User SET END
Time
 Start
 Event Fields for Event 1 Conference Start
 Event Fields for Event 2001 Conference Start Continue
Event Fields for Event 1 Conference Start Description
 Appendix C CDR Fields, Unformatted File
 Event Fields for Event 5001 Conference Start Continue
 Event Fields for Event 2 Conference END
Event Fields for Event 6001 Conference Start Continue
Event Fields for Event 11001 Conference Start Continue
 NTI TIE Trunk ATT Accunet
Any other number Unknown
 Event fields for Event 4 ISDN/PSTN Channel Disconnected
 Event fields for Event 5 ISDN/PSTN Participant Connected
 Appendix C CDR Fields, Unformatted File
 Appendix C CDR Fields, Unformatted File
 Appendix C CDR Fields, Unformatted File
 Number of MCU Phone Numbers
 Terminal
 SIP URI
Event fields for Event 15 H323 Call Setup
 Event fields for Event 15 H323 Call Setup
 Changed
 MCU
 Terminal
 Event Fields for Event 20 Billing Code
Event Fields for Event 18 NEW Undefined Participant
 Event fields for Event 26 Recording Link
Event Fields for Event 22 Dtmf Code Failure
 Event Fields for Event FieldDescription
Event Fields for Event 28 SIP Private Extensions
Event Fields for Event 30 Gatekeeper Information
Event fields for Event 31 Participant Connection Rate
 Characters
 Appendix C CDR Fields, Unformatted File
 Event Fields for Event 106 User SET END Time
 Is currently supported
 Isdn
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 VIP
Disconnection Cause Values
Event Fields for Events 2011, 2012,
Event Fields for Event 3010 Participant Information
 Disconnection Cause Values Value Call Disconnection Cause
 Disconnection Cause Values Value Call Disconnection Cause
 Disconnection Cause Values Value Call Disconnection Cause
 Conference is started using one of the following method
Ad Hoc Conferencing without Authentication
 Ad Hoc Conference Initiation without Authentication
Ad Hoc Conferencing with Authentication
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 Conference Access with External Database Authentication
 Conference Access Validation All Participants Always
 Conference Access Validation Chairperson Only Upon Request
 Ad Hoc Settings
 Authentication Settings
 Modify the values of the following flags
To set the System Configuration flags
Click OK Reset the MCU for flag changes to take effect
Enableexternaldbaccess
 Set the External Server Authentication field to
» Set the External Server Authentication field to Numeric ID
Page
 RTP Statistics
Endpoint
Details
 Following details are displayed
Processing, but is not considered a fault
Number of packets arriving out of order.
 Certificate Template Requirements
Appendix F- Secure Communication Mode
Certificate Configuration and Management
 Certificate Requirements
Switching to Secure Mode
Configure Certificate Management
Purchasing and Installing a Certificate
 Creating/Modifying System Flags
Enabling Secure Communication Mode
To enable secure communications mode
Default for U.S. Federal licenses TLSV1
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 Alternate Management Network
Restoring Defaults
 Alternate Management Network 1500/2000/4000
Configure the Workstation
Management Network Primary
 To modify the workstation’s IP addresses
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Page
 Collaboration Server RMX
Connect to the Management Network
To connect directly to the Collaboration Server
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 Collaboration Server RMX
Connect to the Alternate Management Network 1500/2000/4000
 To connect to the Alternate Management Network
 Configure the modem with the following settings
Procedure 1 Install the RMX Manager
Procedure 2 Configure the Modem
Procedure 3 Create a Dial-up Connection
 When the New Connection Wizard is displayed, click Next
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 Connection Wizard
 Click All Programs
Procedure 4 Connect to the Collaboration Server
To Connect using the RMX Manager To use the browser
 Overview
Appendix H Deployment Into Microsoft Environments
 Deployment Architecture 2 RealConnect Cascaded Conferences
 Backward Compatibility to Lync
 Video Resource Requirements and Implications
Support for HD1080p Resolution
 IPv6 Support
FEC Forward Error Correction
Limit Maximum Resolution for MS SVC Using a System flag
Default Auto
 System Flags for Cropping Control
Range Default
 CSS Gateway Usage Guidelines
Sharing Content During a Conference
RealPresence CSS Gateway
RealPresence CSS Plug
 Lync
 CSS Behavior by Lync Content Type CSS Plug CSS Gateway
 Mainandinslave
MLA Mode Collaboration Server Side Lync 2013 Avmcu Side
Cisco TIP Support
Lync 2013 Participant Monitoring
 Monitoring Participant Properties Channel Status Tab
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 Look and Feel
Deployment Architecture 1 RealPresence Hosted Conferences
 Deployment Architecture 2 RealConnect Cascaded Conferences
 Look and Feel for Legacy Endpoints
Look and Feel for Lync Clients and Group Series Endpoints
 Video Optimized
 Range
Handle Low Bit Rate Calls From the Avmcu
Remove Empty Cells From the Video Layout
Case
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 To connect to an Avmcu conference
Initiate and Connect to a Conference
Meet Now Lync Conference
RealConnect for Lync
 Continuous Presence Conferences
Video Switching Conferences
Call Admission Control
Conferencing Behavior
 Monitoring Participant Connections
 Active Alarms
Active Alarms and Troubleshooting
 ICE Active Alarms
 URI
Troubleshooting
Known Issues
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 Appendix I Polycom Open Collaboration Network Pocn
 Single Company Model Polycom and Cisco Infrastructure
Deployment Architectures
 IOS
 Polycom Equipment
Solution Architecture Components Version Description
Ctms
VCS
 MLA
 Multipoint call with DMA
Call Flows
 Multipoint call without DMA
 Collaboration Server
Company to Company Models Using a Service Provider
Model
Model
 Cisco telephony and desktop endpoints
Company to Company via Service Provider Model
 Call Flow
Multipoint call via Service Provider Model
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 Deployment architecture includes
Company B Solution Architecture Components Cisco Equipment
Company a
Company B
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 Gatekeepers
Administration
Configuring the Cisco and Polycom Equipment
 SIP only no TIP support Versions
Cisco Equipment
Polycom Equipment
Supported Polycom products Polycom TIP and SIP Versions
 Set the Mintipcompatibilitylinerate System Flag
Configuring the Collaboration Server
Configuring DMA
Configuring Endpoints
 Configuring the Conference and Entry Queue IVR Services
Configuring Entry Queues and IVR Services
Entry Queue and Virtual Entry Queue Access
 Endpoints Registered to Cucm
Procedure 1 Set the Mintipcompatibilitylinerate System Flag
 Outbound Proxy Servers table
TIP HD Video Resolution by Line Rate
SIP Server field, select Specify
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 Cisco TelePresence System CTS Versions 1.7
Content Sharing Behavior
Polycom Immersive Telepresence Systems ITP Version
Polycom video conferencing endpoints HDX Version
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 Collaboration with Microsoft and Cisco
  Cucm
 RTV 720p Cisco TelePresence System CTS Versions  CTS
 Microsoft
RealPresence Capture Server
HDX RSS
DMA Cmad ITP OTX, RPX, ATX, TPX
 Cisco
 Multipoint Calls using DMA
 Microsoft Lync Server
Solution Interoperability Table
 SP2
CU4
 Resource Allocation
Supported TIP Resolutions and Resource Allocation
Supported Resolutions
TIP Layout Support & Resource Usage
 To configure the Microsoft, Cisco and Polycom components
Configuring the Microsoft, Cisco and Polycom Components
  Appendix H Integration Into Microsoft Environments
 Register the ITP endpoints to the Lync server
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 Flow Control Via H.239
 Encryption
TIP Compatibility Prefer TIP Content Receiver
 A new or existing Profile, click the Advanced tab
To enable Dtls negotiation for content encryption
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 Resolution Configuration
 HDX to Collaboration HD H.264 Video Server
Video and Content Endpoint Registration Lync
Content XGA,5fps No Content
Endpoints
 Participant Properties General dialog box opens
Operations During Ongoing Conferences
Monitoring
CTS Participants
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 Lync Participants RTV
 Known Limitations
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 Standard restore deletes the following files
Appendix J Restore Defaults
Perform a Standard Restore
 Restore Factory Defaults dialog, select Standard Restore
To perform a Standard Restore using the RMX Web Client
 Perform a Comprehensive Restore
 To perform a comprehensive restore using the RMX Web Client
 Optional. Back up the system configuration
 Select Open Folder to view files using Windows Explorer
To perform a comprehensive restore using the USB key
 Srtp
Appendix K SIP RFC Support
MD5
Rsvp
 Appendix K SIP RFC Support
 Traffic Shaping Guidelines
Appendix L Media Traffic Shaping
 HD1080p Audio Only
System Flags
Capacity Reduction During Traffic Shaping
 323 & SIP Protocol Flag Options
323 & SIP Flag Settings
Flag name Siptimerssetindex
Appendix M Homologation for Brazil
 Flag name Disabledummyregistration
Flag name H323TIMERSSETINDEX