Polycom 1500/1800/2000/4000 manual Active Alarms Alarm Code Alarm Description

Appendix B - Active Alarms

Active Alarms

Alarm Code Alarm Description

SIP TLS: Registration server not responding

This alarm is displayed when the Collaboration Server does not receive a response from the OCS to the registration request in the expected time frame. Possible causes are:

• The Collaboration Server FQDN name is not defined in the OCS pool, or is defined incorrectly.

• The time frame for the expected response was too short and it will be

	updated with the next data refresh. The alarm may be cleared
	automatically the next time the data is refreshed.
	• The Collaboration Server FQDN name is not defined in the DNS
	server. Ping the DNS using the Collaboration Server FQDN name to
	ensure that the Collaboration Server is correctly registered to the DNS.
SIP TLS: Registration transport error	This alarm indicates that the communication with the SIP server cannot
	be established. Possible causes are:
	• Incorrect IP address of the SIP server
	• The SIP server listening port is other than the one defined in the
	system
	• The OCS services are stopped
Software upgrade in component
SSH is enabled
SWITCH not responding	Check the Switch card.
System Cards MPM Plus mode are not
supported in Event mode
System configuration changed. Please
reset the MCU
System Configuration modified	System configuration flags were modified. Reset the MCU.
System resources of Audio ports
usage has exceeded Port Gauge
threshold
System resources of Video ports
usage has exceeded Port Gauge
threshold
System resources usage has
exceeded Port Gauge threshold
Temperature Level - Critical	Temperature has reached a critical level.
Temperature Level - Major	Temperature has reached a problematic level and requires attention.
The Log file system is disabled
because of high system CPU usage
The MCCF channel is not connected
The software contains patch(es)	The software contains patch(es).
Polycom®, Inc.	911