External IVR Service Control | Polycom 1500/1800/2000/4000 instruction

IVR Services

External IVR Service Control

IVR Services can be controlled externally from an application server supporting the MCCF-IVR (Media Control Channel Framework-Interactive Voice Response) package. The external IVR service is currently being implemented with the integration of the Polycom RealPresence Virtualization Manager (DMA) as the application server. When the application server is deployed in the enterprise environment and the Polycom RealPresence Collaboration Server (MCU) is deployed as a media server, the external IVR service can be used to play audio messages, display slides, and collect DTMF input from the participant.

For more information, see Using External IVR Services via the MCCF-IVR Package.

IVR Services Support with TIP Protocol

From Version 8.1, Conference IVR and Entry Queue IVR Services are supported with AVC TIP protocol in conferences that include both TIP-enabled and non-TIP-enabled endpoints. TIP-enabled endpoints can be moved from the Entry Queue to the destination conference if the TIP Compatibility Modes settings in the Profile are identical for both conferencing entities (it is recommended to use the same Profile for both entities).

The IVR services can be enabled in Prefer TIP TIP Compatibility Modes.

IVR media files, WAV for voice messages and JPG for video slides, are all stored on the RealPresence Collaboration Server (RMX).

Guidelines for TIP Support with IVR Services

●AVC SIP and TIP protocols are supported on the RealPresence Collaboration Server 1500/2000/4000 only.

●IVR default audio files are enabled in Prefer TIP TIP Compatibility Modes.

●TIP-enabled endpoints can send DTMF digits to MCU.

●In a mixed TIP environment, there is no support for content in cascaded conferences. Additionally, Legacy and Lync endpoints cannot view content.

Polycom®, Inc.

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Polycom 1500/1800/2000/4000 manual External IVR Service Control, IVR Services Support with TIP Protocol

Contents

Version 8.5 January 2015 3725-74300-000B RealPresence Collaboration Server RMXPage Contents Defining AVC-Based Conference Profiles 108 Sharing Content During ConferencesDefining SVC and Mixed CP and SVC Conference Profiles 131 Customized Content Rate 135132 135 Implementing Media Encryption for Secured Conferencing Setting Conferences for Telepresence Mode AVC CP Additional Conferencing Information Defining Cascading Conferences 239 Meeting RoomsEntry Queues, Ad Hoc Conferences and SIP Factories Address Book Operator Assistance & Participant Move Scheduling Reservations Conference Templates Using Audible Alarms 349Start a Conference 349 Conference and Participant Monitoring Conference and Participant Level OperationsPolycom Conferencing for Microsoft Outlook Users, Connections, and Notes Recording and Streaming Conferences IP Network Services Network Security 532 Defining ISDN/PSTN Network Services 522Modifying an ISDN/PSTN Network Service 530 IVR Services 566 Gateway Calls Call Detail Record CDR Utility Starting the RMX Web Client RMX Manager Application 651Use the RMX Web Client 677 Administration and Utilities 714 Customizing the Multilingual Setting 734716 717 System Configuration Flags 762 Ultra Secure Mode 812 Polycom, Inc Xxiii Collaboration Server Hardware Monitoring Appendix a Disconnection Causes 891 Appendix H Deployment Into Microsoft Environments Restoring Defaults Appendix I Polycom Open Collaboration Network Pocn 1023 Multipoint Calls using DMA 10391035 1036 Appendix M Homologation for Brazil Appendix J Restore DefaultsAppendix K SIP RFC Support Appendix L Media Traffic Shaping Overview Who Should Read This Guide? Administration menuHow This Guide is Organized Prerequisites About the RealPresence Collaboration Server System IP Networks Network Services Guidelines Isdn Networks Card Configuration ModesViewing the Card Configuration Mode Differences Between MPMx and MPMRx Media Cards Features Supported with MPMRx Cards General RealPresence Collaboration Server Supported Features Support for Microsoft Protocols, algorithms and workflows Software Prerequisites and Guidelines 1500/1800/2000/4000 Getting Started Guide Continuous Presence CP Conferencing Conferencing Modes OverviewAVC Conferencing AVC Continuous Presence CP video streams and built layouts Video Protocol Support in CP Conferences Video Switching VSW Conferencing AVC Video Switching VSW video streams and Full Screen Layout Video Switching VSW Conferencing Guidelines Up to 2Mbps 160 130 320 260 4Mbps 6Mbps 100 200 AVC Basic Conferencing Parameters Video resolution Supplemental Conferencing Features SVC video streams and Layouts SVC-based Conferencing Advantages of SVC Conferencing SVC Conferencing Guidelines  Fecc MCU Supported Resolutions for SVC Conferencing Mixed CP and SVC Conferencing MCU Resource Capacities for Mixed CP and SVC Conferences Conferencing Modes Overview Conferencing Parameters Defined in a Profile Using Conference Profiles Conferencing Capabilities in the Various Conferencing Modes Conferencing FeatureConference Type IVR MCU Default Profile Settings in CP Conferencing ModeDefault CP Only Conference Profile Settings Value Echo Suppression Default SVC Only Conference Profile Settings Value Default Profile Settings in SVC Only Conferencing ModeName Meeting Rooms Entry Queue Default SVC Only Conference Profile Settings Value Default Mixed CP and SVC Conference Profile Settings Value Default settings are as follows Name Viewing the List of Conference Profiles RMX Management pane, expand the Rarely Used list To list Conference ProfilesRMX Management pane, click the Conference Profiles button Conference Profiles Pane Columns Field Description To modify the Profile properties Modifying an Existing ProfileProfiles Toolbar Defining New Profiles Deleting a Conference ProfileTo delete a Conference Profile To define a new Profile Guidelines for Exporting and Importing Conference Profiles Exporting and Importing Conference ProfilesExporting Conference Profiles Exporting All Conference Profiles from an MCU To export selected Conference Profiles Exporting Selected Conference Profiles To import Conference Profiles Importing Conference Profiles Using Conference Profiles Defining AVC CP Conferencing Profiles Defining AVC-Based Conference ProfilesTo define a new CP Profile RMX Management pane, click Conference Profiles Defining AVC-Based Conference Profiles Field/Option Description New AVC CP Profile General Parameters Profile Support in Video Switching Conferences Define the following parameters Click the Advanced tabNew Profile Advanced dialog box opens New AVC CP Profile Advanced Parameters Video Quality Optimized Resource Optimized For CP Conferences only Click the Gathering Settings tab Defining New Profiles New AVC CP Profile Gathering Settings Parameters New Profile Video Quality dialog box opens Click the Video Quality tab New AVC CP Profile Video Quality Parameters Resolution Configuration dialog boxHD720 HD1080 Information, see Multiple Content Resolutions Cascade Optimized 263263 & H.264 Auto Selection SVC Video layout Manual Defining AVC-Based Conference Profiles 12+ Page Defining AVC-Based Conference Profiles Connection to improve call clarity Participants pane New AVC CP Profile Audio Settings Parameters For more details, see Automatic Muting of Noisy Endpoints New AVC CP Profile IVR Parameters Field/Option Description New AVC CP Profile IVR Parameters New Profile Recording dialog box opens New AVC CP Profile Recording Parameters Description Video/Voice Port Configuration MPMx New AVC CP Profile Site Names Parameters Click the Site Names tabNew Profile Site Names dialog box opens New AVC CP Profile Site Names Parameters Field Description Top RightTop LeftMiddle RightMiddle Selection Site Names Position Position sliders Position adjustments usingHorizontal and Vertical New AVC CP Profile Site Names Parameters Define the following fields Defining AVC-Based Conference Profiles Service Name Click the Layout Indications tab Disableselfnetworkind Selfindlocation Gathering Phase Additional Information for Setting CP Profiles Gathering Phase Guidelines Partygatheringdurationseconds Range 0 3600 seconds Gathering Phase Duration Overlay Layouts Enabling the Gathering Phase Display Guidelines for using the Overlay Layouts Selecting the Overlay Layouts Site Names Definition Guidelines Shorten the Site Name Display Site Names Display Position Defining AVC-Based Conference Profiles  Same Layout mode Send Text Message to Participant dialog box is displayed Select the Enable check boxClick the Message Overlay tab Selecting the Chinese Font for Text Display To cancel the Message Overlay displaySelecting the Chinese Font To send text to selected participants Defining AVC-Based Conference Profiles To Create a Video Switching Profile Defining an AVC Video Switching Conference Profile Define the New Profile General parameters CIF New AVC VSW Profile General Parameters Minimum Threshold Line Rate System Flags High Profile Support in Video Switching ConferencesGuidelines Vswcifhpthresholdbitrate Vswsdhpthresholdbitrate Defining AVC-Based Conference Profiles Defining SVC and Mixed CP and SVC Conference Profiles By default, the Conferencing Mode is set to CPDefining SVC Conference Profiles To define SVC Only Profile New SVC Profile General Parameters Field/Option Description New Profile Advanced dialog box opens New SVC Profile Advanced Parameters Field/Option Description Define the following supported parameters New Profile Video Quality dialog box opens Use this option when most of the endpoints support H.263 Click the Video Settings tab Click the Audio Settings tab Click the IVR tab New SVC Profile IVR Parameters Field/Option Description  PCM Polycom, Inc 106 Parameter Description New SVC Profile Network Services Parameters Defining Mixed CP and SVC Conferencing Profiles To configure a mixed AVC and SVC conference Polycom, Inc 109 Video Display with CIF, SD and HD Video Connections Video Resolutions in AVC CP Conferencing High Profile Guidelines High Profile Support in CP Conferences  With Video Quality mode set to Motion HD1080p60 Resolution Guidelines CP Conferencing with H.263 4CIF CP Resolution Decision Matrix263 4CIF Guidelines Qcif CIF Video Resource Usage Resource-Quality Balanced defaultResource Optimized Video Quality Optimized HD720p60 HD1080p30HD720p30 CIF Modifying the Resolution Configuration Resolution Configuration for CP ConferencesMaximum Negotiated Line Rate for Resolutions Guidelines Resolution Configuration Maximum CP Resolution Pane Resolution Configuration BasicResolution Configuration Pane Limiting Maximum Resolution Sharpness and Motion Resolution Configuration DetailedSharpness Resolution sliders Motion Resolution sliders Resolution Configuration Sliders Sharpness mode Motion mode Polycom, Inc 122 Setting the Maximum CP Resolution for Conferencing Flag Settings Minimum Frame Rate Threshold for SD Resolution Additional Video Resolutions SIP W448p Resolution Content Enabling Support of the w448p ResolutionPacket Loss Compensation Isdn Collaboration Server System Flag Settings Additional Intermediate Video Resolutions Content Control Protocols Sharing Content During ConferencesGuidelines for Controlling Content Supported Content Control Protocols Guidelines for Using SIP Bfcp Content Content Sharing Using H.239 ProtocolContent Sharing Using Bfcp Protocol Dial-out System Flags Content Sharing Using People+Content ProtocolBfcp support in dial-in Connections UDP and TCP MPMRx MPMx Base profile High profile Content Media ProtocolsAVC non-TIP conferences Content RMX 1500/2000/4000 Profile Highest Common Content Transmission MethodsContent Video Switching Fixed Rate Multiple Content ResolutionsHighest Common Calculation Depending on Content Settings Page MCU Usage Modes of Content Protocols Content SettingsCustomized Content Rate 263 263 & H.264 Auto Selection Cascade Optimized 264 HD 263 Content Sharing Properties263 & H.264 Auto Selection Cascade Optimized HD System Flags Content Settings Flag Name Range Default Guidelines for Sharing Content Using H.264 HDH264HDGRAPHICSMINCONTENTRATE H264HDHIGHRESMINCONTENTRATE Sending Content to Legacy Endpoints Content Sharing Related IssuesSharing Content in Cascaded Environments Sending Content to Legacy Endpoints in Telepresence Mode Guidelines for Sending Content to Legacy EndpointsContent Display on Legacy Endpoints Guidelines for Sharing Content in Exclusive Content Mode Exclusive Content Mode Managing Noisy Content Connections Forcing Other Content Capabilities Defining Content Sharing Parameters for a Conference Useful Procedures in Content SharingTo set the content sharing parameters Content sharing Options Field Description Non-TIP Conferences Content sharing Options Cascade Optimized Content Sharing Content Settings list, select Customized Content Rate Selecting a Customized Content RateTo Select the Customized Content Rate To enable Multiple Content Resolutions Sharing Content in Multiple Content Resolutions Mode To give token ownership Giving and Canceling Token Ownership AVC ParticipantsSelect Change To Content Token Owner in the drop-down menu To end the current Content session Stopping a Content SessionTo cancel token ownership Resolutions and Content Rate Reference Tables Content Sharing Reference TablesContent Rate Table Settings For RMX1800-0, maximum content resolution is HD1080p30 Resolution per Content Rate Tables Highest Common Content Bit Rate for H.264 Base Profile Highest Common Content Rates Tables Highest Common Content Bit Rate for H.264 High Profile Cascade Optimized Content Bit Rate for H.264 Base Profile Cascade Optimized Fixed Content Rates Tables Cascade Optimized Content Bit Rate for H.264 High Profile Media Encryption Guidelines Implementing Media Encryption for Secured Conferencing Implementing Media Encryption for Secured Conferencing Direct Connection to the Conference Connection to the Entry Queue Profile Setting Media encryption is enabled at three levelsEnabling Media Encryption for a Conference Recording Link Encryption To enable encryption at the conference level Setting the Encryption FlagsEnabling Encryption in the Profile To modify the Encryption flags Enabling Encryption at the Participant Level Monitoring the Encryption Status To enable encryption at the participant level Polycom, Inc 163 Collaboration Server Telepresence Mode Guidelines Setting Conferences for Telepresence Mode AVC CPParticipants using two RealPresence RPX HD 400 Room Systems System Level Horizontal Striping Automatic Detection of Immersive Telepresence ITP Sites Cropping Gathering Phase with ITP Room SystemsAspect ratio for standard endpoints Skins and Frames 10+ Polycom, Inc 168 Telepresence Display Decision Matrix Room Switch Telepresence Layouts Polycom, Inc 170 Reserved Screens Speaker Priority in CP Video LayoutsGrid Screens Video Layout Examples Polycom, Inc 172 Polycom, Inc 173 AVC endpoints only Telepresence Mode LicenseSelecting Speaker Priority Polycom, Inc 175 Enabling Telepresence Mode  Manual Monitoring Ongoing Conferences Monitoring Telepresence Mode None Monitoring Participant Properties Polycom, Inc 180 Enabling and Using Multiple Cascade Links RMX Telepresence Layout Mode Room Switch RMX Telepresence Layout Mode Continuous Presence figure Creating a Link Participant RMX Telepresence Layout Mode Continuous PresenceLink Participant in the Dial Out RMX For more information see To create a Link Participant in the dial-out RMX An Undefined Participant Link Participant Link in the Dial In RMX Defined Participant Link Monitoring Multiple Cascade LinksDisconnection Causes Polycom, Inc 187 Video Preview Guidelines Additional Conferencing InformationVideo Preview Workstation Requirements to Display Video Preview Testing your Workstation To preview the participant video DirectX Diagnostic Tool dialog box opensPreviewing the Participant Video Additional Conferencing Information To enable Auto Scan Guidelines for Using Auto Scan and Customized PollingAuto Scan and Customized Polling in Video Layout Enabling the Auto Scan and Customized Polling Customized Polling dialog box is displayed Customized PollingTo define the scanning order in the Customized Polling tab Customized Polling Dialog Box Command Buttons Description Packet Loss Lost Packet RecoveryPacket Loss Compensation LPR and DBA Enabling Lost Packet Recovery Monitoring Lost Packet Recovery Polycom, Inc 198 Network Quality Levels Layout IndicationsNetwork Quality Indication Displaying the Network Quality icons Indication Threshold ValuesCustomizing the Network Quality Icon Display Network Quality Icon Indication Threshold Flags Description Default no Disable the display of the Network Quality iconDisable the display of Network Quality icons displayed Default YES Audio Participants Indication Recording IndicationsRecording Recording Paused Layout Indications Icon Display Positions Polycom, Inc 204 Selecting the Conference Lecturer Lecture ModeEnabling Lecture Mode To automatically select the lecturer To automatically select a defined participant Enabling the Automatic Switching Lecture Mode Monitoring To control the Lecture Mode during an Ongoing Conference When enabled, the following rules apply Restricting Content Broadcast to Lecturer Muting Participants Except the Lecturer Enabling the Mute Participants Except Lecturer Option SIP Encryption Audio Algorithm SupportAudio Algorithm Support Guidelines Mono Supported Audio Algorithm vs Bitrate Minimum Bitrate kbps Audio algorithms supported for IsdnStereo 722.1 16K 722 48K 722 56K 722 64K To view the participant’s properties during a conference Monitoring Participant Audio Properties Guidelines for Automatically Muting Noisy Endpoints Automatic Muting of Noisy Endpoints YES Automatic Muting of Noisy EndpointsAutomatic Muting of Noisy Endpoints at the Conference Level Automatic Muting of Noisy Endpoints at the MCU Level To modify the system flag setting Permanent Conference Enabling a Permanent Conference Closed Captions Guidelines Closed Captions To change the flag value New Flag field enter EnableclosedcaptionEnabling Closed Captions Cascading Link Properties Setting the Video Layout in Cascading conferencesDefining Cascading Conferences Defining Cascading Conferences Flags Controlling Cascading Layouts Dtmf ForwardingPlay Tone Upon Cascading Link Connection Basic Cascading Possible Cascading Topologies Dialing Directly to a Conference Basic Cascading Using IP Cascaded LinkDialing to an Entry Queue Basic Cascading Topology IP Cascading Link Automatic Identification of the Cascading Link Basic Cascading Using Isdn Cascaded LinkGateway to Gateway Topology Gateway to MCU/ MCU to Gateway Topology MCU to MCU Cascading Between Two MCUs Using an Isdn LinkGateway to Gateway Calls via Isdn Cascading Link For example Gateway to MCU Calls via Isdn Cascading Link MCU to MCU Calls via Isdn Cascading Link Polycom, Inc 234 LPR Conference Profile Definition MCU Interoperability Table Defining Cascading Conferences Suppression of Dtmf Forwarding System Flag SettingsCommand box, enter H239OlcPatch Master-Slave Cascading Star Cascading Topology Master-Slave Star Cascading Topology MGC VSW HD To define the dial-out cascade participant linkConferences pane, select the conference New Participant Dial-out Cascade Link Field Description New Participant Dial-out Cascade Link Enablecascadedlinktojoinwithoutpassword flag to YES New Participant Dial-in Cascade Link Field Description To define a Dial-in Participant as the cascade link If a gatekeeper is not used Select E.164 digits 0-9, *, # If a gatekeeper is used This field is left emptyIf a gatekeeper is used H.323 ID Cascaded Conferences Star Topology Cascading via Entry QueueEnabling Cascading To Define a Cascade-Enabled Entry Queue Creating the Cascade-enabled Entry Queue To define the Dial-out Cascaded Link Creating the Dial-out Cascaded LinkClick OK New Entry Queue enabling cascading is created Name field, enter a participant name Method B Method a To enable cascaded links to connect without a password Enabling Cascaded Conferences without PasswordSet the Enablecascadedlinktojoinwithoutpassword flag to YES Monitoring Star Cascaded Conferences Polycom, Inc 251 Advanced tab, in the Node Type field, select MCU Click OK Cascading Conferences H.239-enabled MIH Topology Cascading Topologies MIH Cascade a Sample 3-Level Cascading ConfigurationMIH Cascading Levels MIH Cascade Levels MIH Cascading Guidelines in CP LicensingMaster Slave Conferences MIH Cascading Master-Slave Relationship Video Session Mode, Line Rate and Video Settings RMX RMX CP HDRMX CP CIF RMX VSW HD Method MGC to RealPresence Collaboration Server Cascading Method  H263ANNEXT=YES default Setting Flags on the RealPresence Collaboration Server FORCE1X1LAYOUTONCASCADEDLINKCONNECTION=YES default To modify the flags To define the Cascading Entry Queue in the MGC Setting Flags in the MGCMethod II Defining the Cascading Entry Queue in the MGC Polycom, Inc 261 For Example 1002##12001##1234 Polycom, Inc 263 HD VSW Defining the Cascading ConferencesMGC HD VSW To define the Dial-out Participant Polycom, Inc 266 Polycom, Inc 267 Meeting Rooms Meeting Rooms List Use Time Out as Dtmf DelimiterMeeting Rooms are listed in the Meeting Room list pane Value / Description Flag Name Meeting Rooms List Columns Field Description To list Meeting Rooms Use Time Out as Dtmf Delimiter Automatic Password Generation Flags Meeting Room Toolbar & Right-click Menu To create a new meeting room Creating a New Meeting RoomMeeting Rooms pane, click the New Meeting Room Button or right-click an empty area Entry Queues Entry Queues, Ad Hoc Conferences and SIP Factories Defining a New Entry Queue Default Entry Queue propertiesDefault Entry Queue Properties Parameter Value To define a new Entry Queue Entry Queue Definitions Parameters Option Description Shared Number Dialing Modifying the EQ Properties Listing Entry QueuesTransit Entry Queue To view the list of Entry Queues To cancel the Transit Entry Queue setting Setting a Transit Entry QueueTo designate an Entry Queue as Transit Entry Queue RMX Management pane, Rarely Used list, click Entry Queues Configuring the Collaboration Server as IVR Provider Guidelines for setting the Entry Queue as IVR ProviderEntry Queue IVR Service IVR Provider Entry Queue Shared Number Dialing Entry Queue Using External IVR Services via the MCCF-IVR Package Call Flow for Standalone TIP Endpoints Call FlowsCall Flow for Standalone SIP Endpoints Call Flow for TIP Endpoints from a Polycom ITP System RMX Management pane, click Entry Queues Configuring the Entry Queue to Use External IVR ServicesTo configure the Entry Queue for External IVR Services Creating SIP Factories SIP FactoriesTo create a new SIP Factory RMX Management pane, Rarely Used list, click SIP Factories New Factory Properties Option Description Click OK New SIP Factory is added to the list Monitoring Registration Status Ad Hoc Conferencing Gateway to Polycom Distributed Media Application DMA Address Book Viewing the Address Book To expand the group to view the group members Participants List Pane InformationTo collapse a group » Double-click the group name or click the Collapse button Displaying and Hiding the Address Book Adding Participants from the Address Book Adding a Group from the Address Book to Conferences Participant GroupsManaging Groups in the Address Book To add a group to a new conference or an ongoing conference Address Book Navigation Action Description Select one of the following actions Adding a Participant to the Address Book Managing the Address BookAdding a New participant to the Address Book Directly To add a new participant to the Address Book New Participant General Field Description Only New Participant General IP only SIP Only New Participant Advanced Field Description Dial-out SIP Only AGC Guidelines for Substituting E.164 Number in Dial String Substituting E.164 Number in Dial String To modify participant properties in the Address Book When required, you can modify the participant’s propertiesModifying Participants in the Address Book To delete participants from the Address Book Deleting Participants from the Address Book Copy / Move Participant Function Description Copying or Moving a ParticipantTo copy or move a participant to another group Paste Participant Function Description Searching the Address BookFiltering the Address Book To filter the data in an address book group Filtering Address Book Data Using a Predefined Pattern Filtering Address Book Data Using a Custom Pattern Polycom, Inc 310 To clear the filter and display all entries Clearing the Filter Obtaining the Display Name from the Address Book Exporting an Address Book Importing and Exporting Address BooksImporting an Address Book To Export an Address Book Integration with Resource Manager Upgrading and Downgrading Considerations RealPresence Collaboration Server Side Guidelines for Scheduling Reservations Scheduling ReservationsSystem Resources Reservations Toolbar Buttons Using the Reservation CalendarTo open the Reservation Calendar RMX Management pane, click the Reservation Calendar button Week View Reservations ViewsDay View Single day is displayed List View Today View To change between Week and Day views Changing the Calendar View To change to List View To view Today the current date Creating a New Reservation Scheduling Conferences Using the Reservation CalendarTo return to Calendar View Method III To interactively define the duration Select a starting time slot To create a new reservationOpen the Reservation Calendar New Reservation Reserved Resources Field Description All Reservations New Reservation Schedule Tab Field Description Recur every weeks field You can add participants from the Participants Address Book Viewing and Modifying Reservations Using the Week and Day views of the Reservations CalendarManaging Reservations To change the Reservation’s Start time To move the Reservation to another time slotTo change the Reservation’s End time Reservation Properties General dialog box opens Adjusting the Start Times of all Reservations Scheduling Reservations Deleting Reservations Searching for Reservations using Quick SearchTo delete a single reservation To delete all recurrences of a reservation Clear the Quick Search field To clear the search and display all reservationsClick Search All Reservations are displayed Operator Conferences Operator Assistance & Participant Move Defining the Components Enabling Operator Assistance Operator Conference Guidelines New Conference IVR Service General dialog box opens New Conference IVR Service Welcome dialog box opens New Conference IVR Service Dtmf Codes dialog box opens Click the Video Services tab Click the Operator Assistance tab New Entry Queue IVR Service Welcome dialog box opensNew Entry Queue IVR Service Conference ID dialog box opens To define a Conference Profile for an Operator Conference Click the Operator Conference check box To start a conference from the Conference pane Starting an Ongoing Operator Conference New Conference General Options Field Description Routing Name New Conference General Options To save an ongoing Operator conference as a template Saving an Operator Conference to a TemplateClick the Participants tab New Conference Participants dialog box opens Starting an Operator Conference from a Template Requesting Help Participant Alerts List Using Audible Alarms Audible Alarms Conference Templates Conference Templates Toolbar Buttons Description Using Conference TemplatesConference Template toolbar includes the following buttons Creating a new Conference Template from Scratch Creating a New Conference TemplateTo create a new Conference Template Conferences List toolbar includes the following button Conference Templates Polycom, Inc 354 New Participant General dialog box opens Click the New button New Participant Advanced dialog box opens Specify the Display Name and Duration New Conference Template Information dialog box opens To start an ongoing conference from a Template Starting an Ongoing Conference From a Template Conference is started To schedule a Reservation from a Conference Template Scheduling a Reservation From a Conference Template Polycom, Inc 362 Exporting and Importing Conference Templates Deleting a Conference TemplateTo delete Conference Templates Click the Delete Conference Template button. or To export all Conference Templates from an MCU Exporting Conference TemplatesExporting All Conference Templates from an MCU To export selected Conference Templates Exporting Selected Conference Templates Conference Templates Import dialog box is displayed Importing Conference TemplatesTo import Conference Templates Polycom, Inc 367 Polycom, Inc 368 Start a Conference To start an AVC CP conference from the Conference pane Start an AVC CP Conference from the Conferences Pane General Tab Support New Conference General tab parameters Field Description System Configuration Flags Polycom, Inc 374 New Conference Participants Tab Column / Button Description Participants Tab Option is disabled in SVC conferences All Participants list opens Information TabTo add participants from the Address Book New Conference Information Tab Field Description Media Sources Tab To start a SVC conference from the Conference pane To start a conference from the Reservation Calendar Scheduling an AVC-based Reservation Starting an Ongoing Conference From a Template This section is applicable for CP-AVC only conferences Conference Operations Conference and Participant Level OperationsCopy Conference Paste Conference To paste a conference as a new conference Paste Conference As Operational Buttons Participant OperationsParticipant Level Operations Menu Option Button Description Resume Video button Change to Regular Copy Participant Copy, Cut and Paste ParticipantCut Participant Paste Participant Paste Participant As Move Guidelines Moving Participants Between Conferences Moving a Participant Interactively Moving Participants Options Polycom Conferencing for Microsoft Outlook Setting up the Calendaring Solution Option 1 Using default Exchange Server settings Exchange Integration Configuration Option Field Description Option 2 Using an alternate Primary Smtp Mailbox Exchange Integration Configuration Option Option 3 Using modified Exchange Server settings Calendaring Guidelines Polycom, Inc 398 Creating a Conference Creating and Connecting to a Conference RealPresence Capture Server or Connecting to a Conference Collaboration Server Standalone Deployment Polycom Solution Support General Monitoring Conference and Participant Monitoring Multi-Selection Using the Chairperson Password for Filtering Conference Level Monitoring To search for an ongoing conference by Chairperson PasswordClick in the Chairperson Password field Mixed Monitoring the Conference in the Conference List Pane Conferences Monitoring Information FieldDescription Displays conference name and type of conference To view the parameters of an ongoing CP conference Conference Properties General Field Description Following information is displayed in the General tab SVC Conference Properties General Following information is displayed in the Advanced tab Conference Properties Advanced dialog box opens Conference Properties Advanced Parameters End When Last Participant Remains parameters applyNone Prefer TIP Following information is displayed Profile Gathering Settings Field/Options Description Conference Properties Video Quality dialog box opens Information, see Video Resolutions in AVC CP Conferencing Customized Content Rate Click the Video Settings tab to list the video parametersConference Properties Video Quality Parameters AS-SIP For more information, see Supplemental Conferencing Features See Defining New Customized Polling Buttons Description Polycom, Inc 418 Conference Properties General Parameters Field Description Viewing the Properties of Ongoing SVC ConferencesTo view the parameters of an ongoing SVC conference Conference Properties General Parameters Last Participant Remains parameters apply Server RMX Network Port Usage Content Rate Polycom, Inc 424 Requesting Help Request to Speak is Request to Speak SDP Participant Level Monitoring Gatekeeper Status Call Admission Control Participant’s connection no indication is displayed Column Icon/Description Participant Monitoring Indicators and Properties Polycom, Inc 431 To view the participant Properties Viewing the Properties of Participants Following parameters are displayed for an IP participant Monitoring IP Participants Mute/Suspend Conference. See Conference and Participant Monitoring Polycom, Inc 436 Conference and Participant Monitoring Polycom, Inc 437 Milliseconds derived from the Rtcp report From the endpoint SIP Bfcp TCP Participant Connections Participant Properties Channel Status Advanced Parameters Conference and Participant Monitoring Conference and Participant Monitoring Channel Status tab Channel Status Advanced tab Monitoring SIP Bfcp Content Default Configuring the System FlagDetecting Endpoint Disconnection Detecting SIP Endpoint Disconnection Endpoint Disconnection Detection System Configuration FlagMonitoring ISDN/PSTN Participants Algorithm To view the participant properties during a conference Participant Properties H.221 Parameters Field Description Causes Polycom, Inc 451 ISDN/PSTN Participant Properties Channel Status Monitoring Telepresence Participant Properties Recording and Streaming Conferences Configuring the Collaboration Server to Enable Recording Defining the Dial Out Recording Link Default Recording LinkTo define a Dial Out Recording Link Recording Link Parameters Description Conference IVR Service Properties dialog box is displayed Enabling the Recording Features in a Conference IVR ServiceRealPresenceCaptureServerorRSS4000system IPAddress Recording Link Parameters ParameterDescription Enabling the Recording in the Conference Profile Conference Profile Recording Parameters Description To enable recording for a conference Click OK Recording is enabled in the Conference Profile Dial Out Recording Link Encryption Flag SettingDial Out Recording Link Encryption Dial Out Recording Link Encryption Guidelines Managing the Recording Process Dial Out Recording Link Settings Recording Layout To manage the recording process using the right-click menu Recording Participant Right-click Options Name Description Server or RSS 4000 system User Guide Monitoring the recording participant Using Dtmf Codes to Manage the Recording ProcessConference Recording with Codian IP VCR Users, Connections, and Notes AdministratorCollaboration Server Users User Types Listing Users Adding a New User Administrators can add new users to the systemTo add a new user to the system RMX Management pane, click Users Users pane is displayed To associate a user with a machine Deleting a User To change a user’s password Changing a User’s PasswordTo disable a user Disabling a User Renaming a User To enable a userMachine Account To rename a user Active Directory Guidelines for defining a machine accountMonitoring Connections Using NotesViewing the Connections List To list the users who are currently connected to the MCU To delete a note To create a noteTo open or edit a note Collaboration Server IP Network Services Overview IP Network Services Management Network Primary Default IP Service Conferencing Service IPv6 Addressing Guidelines Modifying the Management Network To view or modify the Management Network ServiceRMX Management pane, click the IP Network Services button Management Network Properties Collaboration Server RMX Default Management Network Service IP Field DescriptionModify the following fields Auto If selected, Site-Local and Global Click the Routers tab Default Management Network Service Routers Field Description Click the DNS tab Modify the following fields Default Management Network Service DNS Field DescriptionDNS DNS Servers Addresses Revocation Method Click the Security tab Modify the following fields URL To view or modify the Default IP Service Modifying the Default IP Network ServiceRMX Management pane, click IP Network Services Default IP Service Collaboration Servers RMX 1500/2000/4000 Default IP Network Service IP Field Description Default IP Service Collaboration Server RMX 4000 2000/4000 Polycom, Inc 489 Optional. Click the DNS tab IP Network Services Aliases To view or modify the ports values, click the Ports tab Fixed Ports If required, click the QoS tab System.cfg file View or modify the following fields TOS Click the SIP Servers tab SIP Servers Primary / Alternate Server Parameter Default IP Network Service SIP Servers Field Description Outbound Proxy Servers Primary / Alternate Server Parameter Username@domain name Modify the following fields To configure the ICE environment, click the SIP Advanced tab Network Service V35 tab Field Description Default IP Network Service SIP Advanced Field Description LAN Ethernet SettingsMNG B LAN MNG LAN To modify the automatic LAN port configuration RealPresence Collaboration Server RMX 1500/4000 RealPresence Collaboration Server RMX 1500 Do not select Ethernet Settings Parameters Field DescriptionRealPresence Collaboration Server RMX 4000 Do not select RMX CS IP tab displays the following fields To monitor signaling statusIP Network Monitoring IP Network Services Click the H.323 tab H.323 tab displays the following fields IP Network Services IP Network Services IP Network Services Media Redundancy on RealPresence Collaboration Server RMX LAN RedundancyMedia Redundancy Multipleservices = YES Lanredundancy Multipleservices = no LanredundancyMultipleservices = no Multipleservices = YES Multipleservices = no Lanredundancy = YES Signaling and Management RedundancyLAN Connections to the IP ports IP Port Description RMX 1800 Media Redundancy System Flags System Flag / Value = no Management Signaling LAN Hardware Monitor Indications Configuration RequirementsRealPresence Collaboration Server RMX RealPresence Collaboration Server RTM LAN Indications Status Description Network Traffic Control Http TCP RealPresence Collaboration Server RMX Network Port UsageHttps DNS UDP UDP, TCP SSH TCPNTP RTP SIP-TLSRtcp SIP -TLS ISDN/PSTN Network Services Overview Defining ISDN/PSTN Network Services Non Supported Capabilities and Conferencing Features Supported Capabilities and Conferencing Features To Add an ISDN/PSTN Network Service Adding/Modifying ISDN/PSTN Network ServicesRMX Management pane, click ISDN/PSTN Network Services Obtaining ISDN/PSTN required information Isdn Service Settings Field Description Unknown Span Definition Field Description Configured symmetrically Click Save & Continue Phones Settings Field Description Click Save & Close Modifying an ISDN/PSTN Network ServiceTo Modify an ISDN/PSTN Network Service  MCU CLI  Dial-in Phone Numbers Network Security Multiple Network ServicesRealPresence Collaboration Server RMX 1500/4000 RealPresence Collaboration Server Network Security Polycom, Inc 534 That Include ICE Cards Up to 2 per Media Card Services Resource Allocation and Capacity First Time Installation and Configuration Upgrading to Multiple Services RealPresence Collaboration Server RMX Hardware Installation Polycom, Inc 539 Connecting the cables to the RTM LAN Connecting the cables to the RTM IPLAN Connections to the RTM IP RTM IP Port Description LAN Connections to the RTM LAN RTM LAN Port Description Polycom, Inc 541 LAN Connections to the RTM LAN RTM IP Port Description Management, media and signaling for Network Service MNG MNG B Collaboration Server ConfigurationSystem Flags and License Settings IP Network Service Definition Device Management pane, click IP Network Services To add new/additional Network Services Polycom, Inc 547 IP Network Service IP Parameters Field Description IP Network Service IP Parameters Following flags can be defined per service Service Configuration dialog box opens  H263ANNEXT Defined and the IP Network Service Default IP Network Service SIP Advanced FieldDescription Default IP Network Service Icons IconDescription Setting a Network Service as DefaultEthernet Settings Conference Profile Signaling Host IP Address and MCU Prefix in GK IndicationsVideo/Voice Port and Resolution Configuration Gateway Profiles Hardware Monitor Signaling MonitorConferencing Defining Dial Out Participants Reserving Video Resources for a Conference Monitoring Conferences Resource Report Port Usage Gauges NAT Network Address Translation Traversal Remote Connection Using the InternetDeployment Architectures Following Remote Connection call flow options are supported Remote Connections Enterprise Client Environment Registered Business to Business ConnectionsRegistered Environment VBP FW Firewall NAT Keep Alive To enable and modify FW NAT Keep Alive SIP TCP Keep-Alive System Configuration in SBC environments To view the IVR Services list IVR ServicesIVR Services List IVR Toolbar buttons Button Button Name Descriptions IVR Services Toolbar To add a language Adding Languages To upload messages to the MCU Uploading a Message File to the Collaboration Server Properties General Voice Messages IVR Message Types by Message Category To define a new Conference IVR Service Defining a New Conference IVR ServiceDefining a New Conference IVR Service Default is Conference IVR Service Properties Global Parameters Polycom, Inc 574 Chairperson Identifier Polycom, Inc 576 Message Type Description Conference IVR Service Properties General Voice Messages Indicating the recording status of the conference Followed by the Reorder Tone and disconnection Polycom, Inc 580 Ivrrollcallusetonesinsteadofvoice is set to YES , Ivrrollcallusetonesinsteadofvoice is set to YES, IVR Services Polycom, Inc 583 Low 4SIFSIF Dtmf Video Services Description New Conference IVR Service Dtmf Codes dialog box opens IVR Services IVR Services Change to Chairperson Defining a New Entry Queue IVR Service Entry Queue IVR ServiceTo set up a new Entry Queue IVR Service RMX Management pane, click IVR Services Fill in the following parameters Ad Hoc Conferencing and External Database Authentication Polycom, Inc 592 Select the voice messages New Entry Queue IVR Service General dialog box opens IVR Services Polycom, Inc 596 Default Conference IVR Service To select the default Conference IVR Service To modify the properties of an IVR Service To select the Default Entry Queue IVR Service To replace the Music file Replacing the Music FileAdding a Music File To define the format settings for audio messages Defining the format settings for audio messagesCreating Audio Prompts and Video Slides Recording an Audio Message Attributes list, select 16.000 kHz, 16Bit, Mono Click Convert NowSound Selection dialog box opens Format field, select PCM To record a new audio message Recording a new audio message IVR Services To create a welcome video slide Creating a Welcome Video Slide Error Handling Inviting Participants using DtmfInvite Call Flow Entering Additional Dtmf Codes General Video Services Dtmf Codes Enabling the Invite Participants using Dtmf OptionConference IVR Services dialog boxes Conference IVR Services General tab is displayed Disabled set to Off Disabling the Invite Participant Option To disable the Invite Participant option Guidelines for TIP Support with IVR Services External IVR Service ControlIVR Services Support with TIP Protocol Default IVR Prompts and Messages Change Password IVR Requests Chairperson help Menu IVR Services Default IVR Messages Flag Description Volume Control of IVR Messages, Roll Call and MusicTo control the volume of IVR music, Roll Call and messages IVR Services in TIP-Enabled Conferences Guidelines IVR Services in TIP-Enabled ConferencesEntry Queue and Virtual Entry Queue Access Configuring the Conference and Entry Queue IVR Services CDR File Properties Call Detail Record CDR UtilityCDR File Formats Unformatted CDR File Formatted CDR File Multi-Part CDR Files CDR File Contents Viewing the Conference Records Viewing, Retrieving and Archiving Conference InformationTo open the CDR utility Conference Record Fields Description Multi-part CDR File display Retrieving and Archiving Conference CDR Records Refreshing the CDR ListTo refresh the CDR list To retrieve and archive CDR records Gateway Functionality Gateway Calls Direct Dialing Call FlowsIP Participants Dialing from H.323 Endpoints Dialing from SIP Endpoints Optional Gateway IVR Dialing For IP Participants Dial-out Calls Direct Dialing Using IP Addresses Dial-in Calls Enabling or Disabling Direct IP Dialing Calling a SIP Endpoint in a Remote Domain Dialing via Gateway IVR for Isdn Participants Isdn ParticipantsDialing from ISDN/PSTN Endpoints Two dialing methods are available to ISDN/PSTN participants Calling an IP Endpoint via Gateway Pstn Dial-in Using GK Prefix Interoperability with DMA To define a new Conference IVR Service for gateway calls Defining the IVR Service for Gateway CallsRoll Call disabled Operator Assistance disabled Gateway Calls Details, see Disconnect on Busy DefaultGWWelcomeSlide To define a Conference Profile for Gateway Sessions Define the required settings for Encryption and LPRDefining the Conference Profile for Gateway Calls To define a new Gateway Profile Defining the Gateway Profile Gateway Calls Redialing System Configuration Call Failure Reasons H.323, SIP, Isdn Wrong Destination NumberWrong Destination Number Time-out Connection Indications Monitoring Ongoing Gateway SessionsDisconnect on Busy Disconnect on No Answer Conference ID Gateway Session ParametersGateway Session Name Connected Participant Parameters To set up the Meeting Room for direct dialing Polycom, Inc 645 Example Dialing to Polycom RealPresence DMA System Manual Dial String Entry Calling the RealPresence DMA via Gateway IVR Automatic Dial String Generation Enabling Pstn dial-in using GK prefix Pstn Dial-in Using GK PrefixConfiguration Pstn Participant input via Dtmf Deploying a Polycom RMX Serial Gateway S4GW RMX Manager Application Installing the RMX Manager Application Accessing or Downloading the RMX Manager Installer Click Install Downloading the Installation files from Polycom Support Site Click the Install RMX Manager link Installing the RMX Manager on Your WorkstationAccessing the RMX Manager Installer from the Login screen Polycom, Inc 655 To install the RMX Manager for Multiple Users Installing the RMX Manager for Multi-User Capability Polycom, Inc 657 Starting the RMX Manager Application To use the Windows Start menu To use the browserClick Start Programs Click All Programs Polycom RMX Manager To connect the RMX Manager to an MCU Connecting to the MCU MCUs pane includes a list of MCUs and a toolbar RMX Manager Main ScreenMCUs Pane MCU Icons and Statuses Icon Description To add a Collaboration Server unit Adding MCUs to the MCUs ListUse Other RMX Manager UI Components MCU IP MCU Properties Field Description Grouping the Participants by MCU Start Monitoring/Stop Monitoring Removing an MCU from the MCUs Pane Disconnecting an MCUModifying the MCU Properties To select a language Import/Export RMX Manager ConfigurationChanging the RMX Manager Language To Import the RMX Manager Configuration To Export the RMX Manager ConfigurationExport RMX Manager Configuration dialog box opens Import RMX Manager Configuration dialog box opens To install the RMX Manager Installing RMX Manager in Secure Communication Mode Clear the Secured Communication check box Click the DNS tab Click on the Security tab Security dialog box is displayedDNS dialog box is displayed Enter the Local Domain Name Create a Certificate Request Select the Secured Communication check box Management Network Properties dialog box is displayedClick the Security tab Security dialog box is displayed RMX Management pane, click Hardware Monitor Using an Internal Certificate AuthorityClick OK Reset the Collaboration Server Certificate Export Wizard is displayed Click the Copy to File buttonClick Next Export File Format dialog box is displayed Select Base-64 encoded X.509 .CER Polycom, Inc 676 Starting the RMX Web Client Use the RMX Web Client To start the Collaboration Server Web Client Viewing and System Functionality Permissions RMX Web Client Screen Components Auditor If you are logged in as a User with Chairperson permissions Conferences List Status Bar List PaneRMX Management Pane Participant Alerts System Alerts Port Usage Gauges Address Book MCU State Dialing Direction Dial-in or Dial-out Displaying and Hiding the Address Book Displaying and Hiding Conference Templates Conference Templates Customizing the Main Screen To adjust column widthTo resize a pane To sort the data by any field column heading Increasing and Decreasing the Text Size To switch between Toolbar and List ViewsCustomizing the RMX Management Pane To increase or decrease the text size Polycom, Inc 690 Collaboration Server 1500/1800/2000/4000 Status Bar Administration and UtilitiesSystem and Participant Alerts To view the System Alerts list System Alerts Active Alarms Pane Columns Error occurredAn identifying number assigned to the system alert System Alerts Buttons To view the Participants Alerts list Participant Alerts Altering the clock RMX TimeTo Alter the MCU Time RMX Time Fields Properties Description RMX Time Fields Properties Resource Capacity Resource Management MPMx MPMRx-D Resource Usage in AVC CP Conferencing Resource Usage in SVC Conferencing MCU Capacities in Mixed CP and SVC ConferencingAudio Mode Resource Usage in Mixed CP and SVC Conferencing AVC Conferencing Video Switching Resource CapacityMPMRx 3333 Mixed CP MPMx Mixed CP AVC Conferencing Voice Resource Usage in AVC CP ConferencingResource Capacity Modes MPMx MPMRx Flexible Resource Capacity Mode Video/Voice Port Configuration MPMRxVideo/Voice Port Configuration MPMx To allocate Voice resources Configuring the Video/Voice ResourcesForcing Video Resource Allocation to CIF Resolution Resource Reports To cancel the forcing of CIF resourceTo force CIF resource Mcmsparameters tab, click New Flag Resource Report Fields Parameters Column Description Main toolbar, select Administration Resource ReportDisplaying the Resource Report Port Gauges Port Gauge AVC HD AVC SD AVC CIF SVC Collaboration Server 1800 Resource CapacityAVC HD AVC SD AVC CIF Port consumption ratios of different calls HD720p HD1080p Resource Capacity in Non-Mixed ConferencesResource Capacity in Mixed Conferences Collaboration Server 2000/4000 Resource Capacity ISDN/PSTN Polycom, Inc 711 To Set the Port Usage Threshold Setting the Port Usage ThresholdPort Usage Threshold SIP Dial-in Busy Notification Port Usage Gauges Polycom, Inc 715 System Information FieldDescription System InformationTo view the System Information properties box MIBs Management Information Base Snmp Simple Network Management ProtocolTraps MIB Files Support for MIB-II Sections Alarm-MIBMIB H.341 H.323 Standard MIBs Unified MIB Snmp Fields Name Type Description Unified MIB Code An Example of a ColdStart Trap An Example of an Authentication Failure TrapAn Example of an Alarm Fault Trap RMX MIB entities that do not generate traps Status Trap Administration and Utilities Defining the Snmp Parameters in the Collaboration Server To enable Snmp option Snmp Properties Traps dialog box opens Select the Traps tab SHA SNMPv3 Traps Field DescriptionSnmp SNMPv3 Traps Field Description Version Authentication Password Snmp Properties Security dialog box opens Select the Security tab Default MD5 Authentication Default EmptyEnter an Authentication Password Default DES Snmp Properties Security dialog box, click OK Using Audible AlarmsAccepted Host IP Address dialog box opens Audible Alarm Permissions Configuring the Audible AlarmsAudible Alarm Permissions Option Operator Administrator Stop Repeating Message Audible Alarm User Customization Options Description Replacing the Audible Alarm File Download Audible Alarm File window opens Multilingual SettingCustomizing the Multilingual Setting Banner Display and Customization To customize the Multilingual Setting Sample 1 Banner Non-Modifiable Banner Text Sample 4 Banner Sample 2 BannerSample 3 Banner Customizing Banners Banners Configuration dialog box opensTo customize the banners Customize the banners by modifying the following fields Banner Display Login Screen Banner Main Screen Banner Software Management Backup and Restore Guidelines To backup configuration files Using Software ManagementTo restore configuration files Select the Backup Directory Path and then click Backup Ping the Collaboration Server Using PingTo Ping a network entity from the Collaboration Server  OK or Notification Settings Parameters Field Description Notification SettingsTo configure the notifications Following tasks can be performed Logger Diagnostic FilesTo access the Logger Diagnostic Files To Retrieve the Logger Files Logger Diagnostic Files dialog box, click BrowseDiagnostic File Button Options Description Information Collector Standard Security ModeTo View the Logger Files Click Retrieve Files Network Intrusion Detection System Nids Ultra Secure Mode To create the compressed file Using the Information CollectorCreating the Information Collector Compressed File Click Collect Information Saving the Compressed File Auditor Files AuditorViewing the Compressed File To view the compressed file  Name To access Auditor FilesRetrieving Auditor Files To retrieve files for storage on a workstation Auditor File ViewerTo open the file in the Auditor File Viewer  StartUp To open the Auditor File Viewer from the Administration Menu Auditor Event Columns Field Description Alerts and Faults that are recorded by the Auditor Alerts and FaultsAlerts and Faults recorded by the Auditor Event Audit Events Alerts and Faults recorded by the Auditor Event Transactions recorded by the Auditor TransactionsTransactions that are recorded by the Auditor ActiveX Bypass Installing ActiveX Click Reset Resetting the Collaboration ServerTo reset the RMX Administration and Utilities To modify system flags System Configuration FlagsModifying System Flags Mcmsparametersuser Flags Description Manually Added and Deleted System FlagsRealPresence Capture Server or RSS 4000 system recorder Disableinactiveuser ContentspeakerintrasupEnableacceptingicmpredi Enableagc Enablecascadedlinktoj EnableautoextensionOinwithoutpassword Enablecyclicfilesystem Olume ForcesystembroadcastvForcesystemlisteningvo Lume Isdnresourcepolicy FillfromfirstconfiguredspanFillfromlastconfiguredspan Itpcropping Legacyepcontentdefault LastloginattemptsMaxconfpasswordrepeat Layout Maxpasswordrepeapedc MaxcpresolutionMaxpasswordrepeatedch Maxintrarequestsperin Multipleservices MinpasswordlengthMcudisplayname Minpwdchangefrequenc Numofspecialchar NumofnumericNumofuppercasealphab Numericchairpassdefaul Numericconfidmaxlen NumericconfpassdefaultNumericconfidminlen LEN Passwordexpirationwarni PasswordexpirationdaysPasswordhistorysize Restrictcontentbroadca Example Ultrasecuremode SystemlisteningvolumeUsegkprefixforpstnca LLS Acceptvoipdtmftype To add a flagManually Added, Modified, Deleted System Flags Description Is the preferred codec for SIP/Lync calls 42Kbps, fail, thus disconnecting the callManually Added, Modified, Deleted System Flags Flag Description Bytimers BlockcontentlegacyforBondinggroupdelay Burnbios Cascadelinkplaytoneon CfgkeyenableflowcontConnection Cellindlocation DELAYBETWEENH320DIALO TimerDisablecellsnetworkind Disabledummyregistratio Disableselfnetworkind DisablegwoverlayindicatDisablewiderestosipdi Enableciscogk Enableepc ENABLECONTENTOF768FOREnableflowcontrolrein Enableexternaldbacces Enablenovideoresource EnablemsfecEnablerecording Enablertptrafficshapin Enablesirenlpr EnablesipppcforallusEnablesirenlprsipencry Enabletcpackage Externaldbpassword ExternaldbloginExternaldbdirectory Externaldbip Forceaudiocodecforms ForceresolutionSinglecore Forceencryptionforund G728ISDN  Numericconfpassdefault LEN  Numericchairpass DefaultlenH239FORCECAPABILITIES H264HDGRAPHICSMINCONT Ignoreaim IPV6AUTOADDRESSCONFIGUIplinkenvironment Ipresponseecho  Transcoding For single MCU conferencesFor cascaded conferences Possible values Default n Medianicmtusize MaximumrecordinglinksMinimumframeratethres Holdforsd Possible Values YES / no Portgaugealarm PasswordfailurelimitPcmfecc Pcmlanguage Pstnringingdurationsec Nnovideotimer REMOVEH323EPCCAPTONQosipaudio Qosipvideo Enable RtcpfirenableREMOVEH323HIGHPROFILE Captononpolycomvend Interval RtcpplienableRtcpqosisequaltortp Rtvmaxbitrateforforc Sendwiderestoisdn SendsrtpmkiSendwiderestoip Setaudioplc SetaudioclaritySetautobrightness Setdtmfsourcediffins Sipfastupdateintervale SipenablefeccSipbfcpdialoutmode Sipdualdirectiontcpco Sipfreevideoresources SocketactivitytimeoutSipomitdomainfrompart Yname Tclatencysize V35MULTIPLESERVICESTcpretransmissiontimeou Trafficshapingmtufacto Manually Added Csmoduleparameters System Flags Description Manually Adding Flags to the Csmoduleparameters Tab Qosipsignaling MsupdatecontacSiptcptlstimer Tremove Deleting a Flag Auto Layout ConfigurationTo delete a flag Available Layouts No. of Cells Layout Layout Flag Value Default Auto Layout is controlled by 13 flags Customizing the Default Auto Layout Polycom, Inc 807 Example Legacyepcontentdefaultlayout FlagCsenableepc Flag Enabling the Automatic Generation of Passwords Automatic Password Generation FlagsAutomatic Password Generation Flags Description Hideconferencepassword Default in Ultra Secure Mode Conference password must be Default in non-secured mode means no minimum lengthDefault in Ultra Secure Mode, Chairperson password must 16, 6 default non-secured mode Numericchairpass Default LEN Ultra Secure Mode Flag Ultra Secure Mode Polycom, Inc 813 Enabling Ultra Secure Mode PCM Modifying the Ultra Secure Mode System Flag ValueUltrasecuremode System Flag To modify the Ultrasecuremode System flag value System Flags affected by Ultra Secure Mode Login and Session Management Range Default Network SecurityStrong Passwords User Management Enablecyclicfilesystemalarms YES/NO Range DefaultCertificate Management PKI Public Key Infrastructure  PKCS#7/P7B To access the Certification RepositoryAdding Certificates to the Certificate Repository To add a certificate to the repository Trusted Certificates  Send Certificate File  Paste Certificate and Send CertificatePaste Certificate and Send Certificate Send Certificate File Polycom, Inc 822 To add a Personal Certificate to the Certificate Repository Personal Certificates Click Send Certificate Certificate Validation  General Error message from the SSL library Adding a CRL CRL Certificate Revocation List Select the Certificate File Format PEM or DER To add a CRL to the repository To remove a CRL Removing a CRL Revocation Method Certificate RevocationOne of three Certificate Revocation Methods can be selected  Global Responder URL  No Certificate Validation is performed Self-signed CertificateSelf-signed Certificate Creation SHA1 Self-signed Certificate Field Values Creation To perform an Emergency CRL Update procedure Emergency CRL Certificate Revocation List UpdateDownload and save the updated CRL files from the CA Server Disable Secure Communications mode Open the Certification Repository and Update the CRL files Re-connect to the RMX Update the repositoryRe-enable Secured Communications Mode Polycom, Inc 835 Siptcpkeepalivetype None SIP TCP Keep-AliveRFC5626 If its value is Reregistrationwhennopongresponse System Flags Siptcpkeepalivetype / Behavior Donotreregistrationwhennopongresponse DefaultFlag Possible Flag Values Siptcpkeepalivebehavior User and Connection Management Managing the user login process includesKeep Alive Frequency Managing system users includes User Types Managing the System UsersDisabling/Enabling Users Renaming Users Password Character Composition Managing the User Login ProcessImplementing Strong Passwords Defining Password Aging Password LengthImplementing Password Re-Use / History Rules Maximum Repeating Characters Defining Password Change FrequencyForcing Password Change User Lockout User Login RecordTemporary User Lockout Session Timeout Connection TimeoutControlling User Sessions Management Sessions per System Erase Session History After Logout Guidelines for Customizing the Login Page Banner Polycom, Inc 847 Polycom, Inc 848 Polycom, Inc 849 Securing an External Database Standard Security Mode Ultra Secure ModeMS Active Directory Integration Directory and Database Options Guidelines Enabling Active Directory Integration To configure Directory ServicesDirectory Services Configuration Field Description Directory Services Role Mapping dialog box is displayed Restoring the Collaboration Server Using the USB PortDirectory Services Role Mapping Field Description Click the Role Mapping tab Precedence Levels Mlpp Multi Level Precedence and PreemptionFLASH-OVERRIDE-OVERRIDE Classified Networks only SIP Message Enabling PrecedenceDial-in calls FLASH-OVERRIDE-OVERRIDE Flash Immediate Priority Routine None  Domain Name = UC  Sub Domain =  r-priority = Incoming SIP No DefaultMessage UCC Precedence Level Change Dial-out calls Default Cleared Precedence disabled To configure Precedence SettingsOptional Modify the values if required Possible Values 1 System Flags Precedence Settings Domains, Levels and Dscp ValuesMonitoring Precedence Level Following 802.1X Authentication methods are supported Ieee 802.1X AuthenticationCertificate Repository PEAPv0 MSCHAPv2 802.1X Authentication Configuration Field Description Enabling and Configuring 802.1X AuthenticationDisable the 802.1X Authentication method EAP-MD5 Range YES/NO 802.1X Authentication System Flags Flag name DescriptionDefault Disabled Ethernet Monitoring White List AccessDisabling 802.1X Authentication Enabling, Disabling and Modifying the White List To enable, disable, view or modify the White List Workstation / Device Iii Click Yes to apply the modified White ListIP Address Modes System Flag DisabledAlternative Network Address Types Anat Bfcp Over UDP AS-SIP Content Enabling AS-SIP Content Internet Control Message Protocol Icmp System Flag EnableacceptingicmpredirectSystem Flag Enablesendingicmpdestinationunreachable Modifying the flag values Password EncryptionUpgrade / Downgrade Guidelines SIP UDP Polycom Non-hashed Passwords Self-signed Certificate Creation Field Value Media Encryption and Authentication Negotiation Protocol Authentication Tag Length Privacy Protocols Flag SettingsRange 80, 32 NGH Flag Value Viewing the Status of the Hardware Components Collaboration Server Hardware Monitoring HW Monitor Pane Status Columns Field Description To access Hardware Monitor Viewing the Properties of Hardware Components Diagnostics , or EmptyHW Monitor Pane Toolbar Critical Properties To view the MCU PropertiesHardware Properties dialog box has the following structure MCU 1800 Properties General Info General information is displayed MCU Properties Event Log Column Description To view a card properties Mezzanine Card Properties General Info Field Description View Backplane Properties To view the supporting hardware components propertiesView FAN Properties Click Close to return to the Hardware Monitor pane Fans View LAN Properties Temperature ThresholdsTo view a LAN connector properties To run Diagnostics on a card Diagnostic Mode Polycom, Inc 889 To exit the Diagnostics Mode Call Disconnection Causes Description Appendix a Disconnection CausesIP Disconnection Causes ARQ Call Disconnection Causes Description Is longer than the server is willing to interpret Request Isdn Disconnection Causes Number Summary Description Isdn Disconnection Causes Enquiry CUG Isdn Disconnection Causes Number Summary Description Mandatory information elements containing invalid content ULTRASECUREMODE=YES Appendix B Active AlarmsActive Alarms Alarm Code Alarm Description Appendix B Active Alarms Active Alarms Alarm Code Alarm Description Active Alarms Alarm Code Alarm Description Active Alarms Alarm Code Alarm Description Active Alarms Alarm Code Alarm Description Active Alarms Alarm Code Alarm Description Install the appropriate media card Active Alarms Alarm Code Alarm Description Failure Active Alarms Alarm Code Alarm Description Active Alarms Alarm Code Alarm Description Conference Summary Record Fields Description Appendix C CDR Fields, Unformatted FileConference Summary Record Conference Summary Record Fields Event Types Event RecordsStandard Event Record Fields CDR Event Types Event Code Event Name Description Event Specific Fields Participant Connected Recording UpdateLink SIP Private Extensions Gatekeeper User SET END User UpdateTime Operator Start Event Fields for Event 1 Conference Start Event Fields for Event 2001 Conference Start Continue Event Fields for Event 1 Conference Start Description Appendix C CDR Fields, Unformatted File Event Fields for Event 5001 Conference Start Continue Event Fields for Event 2 Conference END Event Fields for Event 6001 Conference Start ContinueEvent Fields for Event 11001 Conference Start Continue NTI TIE Trunk ATT Accunet Any other number Unknown Event fields for Event 4 ISDN/PSTN Channel Disconnected Event fields for Event 5 ISDN/PSTN Participant Connected Appendix C CDR Fields, Unformatted File Appendix C CDR Fields, Unformatted File Appendix C CDR Fields, Unformatted File Number of MCU Phone Numbers Terminal SIP URI Event fields for Event 15 H323 Call Setup Event fields for Event 15 H323 Call Setup Changed MCU Terminal Event Fields for Event 20 Billing Code Event Fields for Event 18 NEW Undefined Participant Event fields for Event 26 Recording Link Event Fields for Event 22 Dtmf Code Failure Event Fields for Event 30 Gatekeeper Information Event Fields for Event 28 SIP Private ExtensionsEvent fields for Event 31 Participant Connection Rate Event Fields for Event FieldDescription Characters Appendix C CDR Fields, Unformatted File Event Fields for Event 106 User SET END Time Is currently supported Isdn Polycom, Inc 946 Event Fields for Events 2011, 2012, Disconnection Cause ValuesEvent Fields for Event 3010 Participant Information VIP Disconnection Cause Values Value Call Disconnection Cause Disconnection Cause Values Value Call Disconnection Cause Disconnection Cause Values Value Call Disconnection Cause Conference is started using one of the following method Ad Hoc Conferencing without Authentication Ad Hoc Conference Initiation without Authentication Ad Hoc Conferencing with Authentication Polycom, Inc 953 Conference Access with External Database Authentication Conference Access Validation All Participants Always Conference Access Validation Chairperson Only Upon Request Ad Hoc Settings Authentication Settings Click OK Reset the MCU for flag changes to take effect To set the System Configuration flagsEnableexternaldbaccess Modify the values of the following flags Set the External Server Authentication field to » Set the External Server Authentication field to Numeric IDPage RTP Statistics EndpointDetails Following details are displayed Processing, but is not considered a faultNumber of packets arriving out of order. Certificate Template Requirements Appendix F- Secure Communication ModeCertificate Configuration and Management Configure Certificate Management Switching to Secure ModePurchasing and Installing a Certificate Certificate Requirements To enable secure communications mode Enabling Secure Communication ModeDefault for U.S. Federal licenses TLSV1 Creating/Modifying System Flags Polycom, Inc 967 Alternate Management Network Restoring Defaults Alternate Management Network 1500/2000/4000 Configure the WorkstationManagement Network Primary To modify the workstation’s IP addresses Polycom, Inc 971 Page Collaboration Server RMX Connect to the Management NetworkTo connect directly to the Collaboration Server Polycom, Inc 974 Collaboration Server RMX Connect to the Alternate Management Network 1500/2000/4000 To connect to the Alternate Management Network Procedure 2 Configure the Modem Procedure 1 Install the RMX ManagerProcedure 3 Create a Dial-up Connection Configure the modem with the following settings When the New Connection Wizard is displayed, click Next Polycom, Inc 979 Polycom, Inc 980 Connection Wizard Click All Programs Procedure 4 Connect to the Collaboration ServerTo Connect using the RMX Manager To use the browser Overview Appendix H Deployment Into Microsoft Environments Deployment Architecture 2 RealConnect Cascaded Conferences Backward Compatibility to Lync Video Resource Requirements and Implications Support for HD1080p Resolution Limit Maximum Resolution for MS SVC Using a System flag FEC Forward Error CorrectionDefault Auto IPv6 Support System Flags for Cropping Control Range Default RealPresence CSS Gateway Sharing Content During a ConferenceRealPresence CSS Plug CSS Gateway Usage Guidelines Lync CSS Behavior by Lync Content Type CSS Plug CSS Gateway Cisco TIP Support MLA Mode Collaboration Server Side Lync 2013 Avmcu SideLync 2013 Participant Monitoring Mainandinslave Monitoring Participant Properties Channel Status Tab Polycom, Inc 994 Look and Feel Deployment Architecture 1 RealPresence Hosted Conferences Deployment Architecture 2 RealConnect Cascaded Conferences Look and Feel for Legacy Endpoints Look and Feel for Lync Clients and Group Series Endpoints Video Optimized Remove Empty Cells From the Video Layout Handle Low Bit Rate Calls From the AvmcuCase Range Polycom, Inc 1000 Meet Now Lync Conference Initiate and Connect to a ConferenceRealConnect for Lync To connect to an Avmcu conference Call Admission Control Video Switching ConferencesConferencing Behavior Continuous Presence Conferences Monitoring Participant Connections Active Alarms Active Alarms and Troubleshooting ICE Active Alarms URI TroubleshootingKnown Issues Polycom, Inc 1007 Appendix I Polycom Open Collaboration Network Pocn Single Company Model Polycom and Cisco Infrastructure Deployment Architectures IOS Ctms Solution Architecture Components Version DescriptionVCS Polycom Equipment MLA Multipoint call with DMA Call Flows Multipoint call without DMA Model Company to Company Models Using a Service ProviderModel Collaboration Server Cisco telephony and desktop endpoints Company to Company via Service Provider Model Call Flow Multipoint call via Service Provider Model Polycom, Inc 1018 Company a Company B Solution Architecture Components Cisco EquipmentCompany B Deployment architecture includes Polycom, Inc 1020 Gatekeepers AdministrationConfiguring the Cisco and Polycom Equipment Polycom Equipment Cisco EquipmentSupported Polycom products Polycom TIP and SIP Versions SIP only no TIP support Versions Configuring DMA Configuring the Collaboration ServerConfiguring Endpoints Set the Mintipcompatibilitylinerate System Flag Configuring the Conference and Entry Queue IVR Services Configuring Entry Queues and IVR ServicesEntry Queue and Virtual Entry Queue Access Endpoints Registered to Cucm Procedure 1 Set the Mintipcompatibilitylinerate System Flag Outbound Proxy Servers table TIP HD Video Resolution by Line RateSIP Server field, select Specify Polycom, Inc 1027 Polycom, Inc 1028 Polycom, Inc 1029 Polycom, Inc 1030 Polycom, Inc 1031 Polycom, Inc 1032 Polycom Immersive Telepresence Systems ITP Version Content Sharing BehaviorPolycom video conferencing endpoints HDX Version Cisco TelePresence System CTS Versions 1.7 Polycom, Inc 1034 Collaboration with Microsoft and Cisco  Cucm  RTV 720p Cisco TelePresence System CTS Versions  CTS HDX RSS RealPresence Capture ServerDMA Cmad ITP OTX, RPX, ATX, TPX Microsoft Cisco Multipoint Calls using DMA Microsoft Lync Server Solution Interoperability Table SP2 CU4 Supported Resolutions Supported TIP Resolutions and Resource AllocationTIP Layout Support & Resource Usage Resource Allocation To configure the Microsoft, Cisco and Polycom components Configuring the Microsoft, Cisco and Polycom Components  Appendix H Integration Into Microsoft Environments Register the ITP endpoints to the Lync server Polycom, Inc 1046 Polycom, Inc 1047 Flow Control Via H.239 Encryption TIP Compatibility Prefer TIP Content Receiver A new or existing Profile, click the Advanced tab To enable Dtls negotiation for content encryption Polycom, Inc 1051 Resolution Configuration Content XGA,5fps No Content Video and Content Endpoint Registration LyncEndpoints HDX to Collaboration HD H.264 Video Server Monitoring Operations During Ongoing ConferencesCTS Participants Participant Properties General dialog box opens Polycom, Inc 1055 Lync Participants RTV Known Limitations Polycom, Inc 1058 Standard restore deletes the following files Appendix J Restore DefaultsPerform a Standard Restore Restore Factory Defaults dialog, select Standard Restore To perform a Standard Restore using the RMX Web Client Perform a Comprehensive Restore To perform a comprehensive restore using the RMX Web Client Optional. Back up the system configuration Select Open Folder to view files using Windows Explorer To perform a comprehensive restore using the USB key MD5 Appendix K SIP RFC SupportRsvp Srtp Appendix K SIP RFC Support Traffic Shaping Guidelines Appendix L Media Traffic Shaping HD1080p Audio Only System FlagsCapacity Reduction During Traffic Shaping Flag name Siptimerssetindex 323 & SIP Flag SettingsAppendix M Homologation for Brazil 323 & SIP Protocol Flag Options Flag name Disabledummyregistration Flag name H323TIMERSSETINDEX