Polycom 1500/1800/2000/4000 manual IVR Services

		IVR Services
New Conference IVR Service Properties - DTMF Codes
Operation	DTMF String	Permission
Request assistance for conference	00	Chairperson
Note: This option is not available for SVC participants.
Request to Speak	99	Everyone
Touch Control Prefix	*#	Everyone
Note: This option is not available for SVC participants.

Do not change the DTMF code of the Touch Control Prefix (*#).

The Polycom® Touch Control device is only supported with MPM+ and MPMx media cards. For more information see the Polycom® Touch Control User Guide.

If during the ongoing conference the Show Number of Participants DTMF option (default DTMF *88) is used, when the displayed number of participants is removed, the message overlay text is also removed.

27To modify the DTMF code or permission:

a In the DTMF Code column, in the appropriate entry enter the new code.

b In the Permission column, select from the list who can use this feature (Everyone or just the Chairperson).

By default, the Secure, Unsecure Conference and Show Number of Participants options are enabled in the Conference IVR Service.When Secured Conference is enabled, it locks the conference and prevents participants and Collaboration Server Users from joining the conference. A Secured Conference cannot be monitored or controlled. In the Secured Conference mode, the Administrator cannot view the participant or conference properties, but can manually terminate them. In the Secured Conference mode, the chairperson and participants can perform various operations, such as muting through DTMF codes. However, because Secure conferences cannot be monitored, these operations or status changes are not displayed in the Conferences or Participants panes.

The Secure, Unsecure Conference and Show Number of Participants options can be disabled by removing their codes from the Conference IVR Service.

To disable the Text Indication option in the DTMF Code column, clear the DTMF code (*88) of Show Number of Participants from the table.

To disable the Secure Conference options, in the DTMF Code column, clear the DTMF codes of both Secured Conference (*71) and Unsecured Conference (#71) from the table.

Polycom®, Inc. 588