RealPresence Collaboration Server RMX
Version 8.5 January 2015 3725-74300-000B
Page
 Contents
 Defining AVC-Based Conference Profiles
 Defining SVC and Mixed CP and SVC Conference Profiles
Sharing Content During Conferences
108
 132
Customized Content Rate 135
131
135
 Setting Conferences for Telepresence Mode AVC CP
Implementing Media Encryption for Secured Conferencing
 Additional Conferencing Information
 Defining Cascading Conferences
 Entry Queues, Ad Hoc Conferences and SIP Factories
Meeting Rooms
239
 Address Book
 Scheduling Reservations
Operator Assistance & Participant Move
 Start a Conference
Using Audible Alarms 349
Conference Templates
349
 Polycom Conferencing for Microsoft Outlook
Conference and Participant Level Operations
Conference and Participant Monitoring
 Recording and Streaming Conferences
Users, Connections, and Notes
 IP Network Services
 Modifying an ISDN/PSTN Network Service 530
Defining ISDN/PSTN Network Services 522
Network Security 532
 IVR Services 566
 Call Detail Record CDR Utility
Gateway Calls
 Use the RMX Web Client 677
RMX Manager Application 651
Starting the RMX Web Client
 Administration and Utilities
 716
Customizing the Multilingual Setting 734
714
717
 System Configuration Flags 762
 Ultra Secure Mode 812
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 Collaboration Server Hardware Monitoring
 Appendix a Disconnection Causes 891
 Restoring Defaults
Appendix H Deployment Into Microsoft Environments
 Appendix I Polycom Open Collaboration Network Pocn
 1035
Multipoint Calls using DMA 1039
1023
1036
 Appendix K SIP RFC Support Appendix L Media Traffic Shaping
Appendix J Restore Defaults
Appendix M Homologation for Brazil
 Overview
 How This Guide is Organized
Administration menu
Who Should Read This Guide?
Prerequisites
 About the RealPresence Collaboration Server System
 Network Services Guidelines
IP Networks
 Viewing the Card Configuration Mode
Card Configuration Modes
Isdn Networks
 Features Supported with MPMRx Cards
Differences Between MPMx and MPMRx Media Cards
 General RealPresence Collaboration Server Supported Features
 Support for Microsoft Protocols, algorithms and workflows
 Software Prerequisites and Guidelines
 1500/1800/2000/4000 Getting Started Guide
 AVC Conferencing
Conferencing Modes Overview
Continuous Presence CP Conferencing
 AVC Continuous Presence CP video streams and built layouts
 Video Switching VSW Conferencing
Video Protocol Support in CP Conferences
 Video Switching VSW Conferencing Guidelines
AVC Video Switching VSW video streams and Full Screen Layout
 Up to 2Mbps 160 130 320 260 4Mbps 6Mbps 100 200
 Video resolution
AVC Basic Conferencing Parameters
 Supplemental Conferencing Features
 SVC-based Conferencing
SVC video streams and Layouts
 SVC Conferencing Guidelines
Advantages of SVC Conferencing
  Fecc
 MCU Supported Resolutions for SVC Conferencing
 Mixed CP and SVC Conferencing
 MCU Resource Capacities for Mixed CP and SVC Conferences
 Conferencing Modes Overview
 Using Conference Profiles
Conferencing Parameters Defined in a Profile
 Conference Type
Conferencing Feature
Conferencing Capabilities in the Various Conferencing Modes
IVR
 Default CP Only Conference Profile Settings Value
Default Profile Settings in CP Conferencing Mode
MCU
 Echo Suppression
 Name Meeting Rooms
Default Profile Settings in SVC Only Conferencing Mode
Default SVC Only Conference Profile Settings Value
Entry Queue
 Default SVC Only Conference Profile Settings Value
 Default settings are as follows
Default Mixed CP and SVC Conference Profile Settings Value
 Viewing the List of Conference Profiles
Name
 RMX Management pane, click the Conference Profiles button
To list Conference Profiles
RMX Management pane, expand the Rarely Used list
Conference Profiles Pane Columns Field Description
 Profiles Toolbar
Modifying an Existing Profile
To modify the Profile properties
 To delete a Conference Profile
Deleting a Conference Profile
Defining New Profiles
To define a new Profile
 Exporting Conference Profiles
Exporting and Importing Conference Profiles
Guidelines for Exporting and Importing Conference Profiles
Exporting All Conference Profiles from an MCU
 Exporting Selected Conference Profiles
To export selected Conference Profiles
 Importing Conference Profiles
To import Conference Profiles
 Using Conference Profiles
 To define a new CP Profile
Defining AVC-Based Conference Profiles
Defining AVC CP Conferencing Profiles
RMX Management pane, click Conference Profiles
 Defining AVC-Based Conference Profiles
 New AVC CP Profile General Parameters
Field/Option Description
 Profile Support in Video Switching Conferences
 New Profile Advanced dialog box opens
Click the Advanced tab
Define the following parameters
 New AVC CP Profile Advanced Parameters
 Resource Optimized
Video Quality Optimized
 For CP Conferences only Click the Gathering Settings tab
 Defining New Profiles
 New AVC CP Profile Gathering Settings Parameters
 Click the Video Quality tab
New Profile Video Quality dialog box opens
 HD720
Resolution Configuration dialog box
New AVC CP Profile Video Quality Parameters
HD1080
 Information, see Multiple Content Resolutions
 263 & H.264 Auto Selection
263
Cascade Optimized
 SVC
 Video layout
 Manual
 Defining AVC-Based Conference Profiles
 12+
Page
 Defining AVC-Based Conference Profiles
 Connection to improve call clarity
 New AVC CP Profile Audio Settings Parameters
Participants pane
 For more details, see Automatic Muting of Noisy Endpoints
 New AVC CP Profile IVR Parameters Field/Option Description
 New Profile Recording dialog box opens
New AVC CP Profile IVR Parameters
 Video/Voice Port Configuration MPMx
New AVC CP Profile Recording Parameters Description
 New Profile Site Names dialog box opens
Click the Site Names tab
New AVC CP Profile Site Names Parameters
 New AVC CP Profile Site Names Parameters Field Description
 Selection Site Names Position
Top RightTop LeftMiddle RightMiddle
 Horizontal and Vertical
Position adjustments using
Position sliders
 New AVC CP Profile Site Names Parameters
 Define the following fields
 Defining AVC-Based Conference Profiles
 Service Name
 Click the Layout Indications tab
 Disableselfnetworkind Selfindlocation
 Additional Information for Setting CP Profiles
Gathering Phase
 Gathering Phase Guidelines
 Gathering Phase Duration
Partygatheringdurationseconds Range 0 3600 seconds
 Enabling the Gathering Phase Display
Overlay Layouts
 Guidelines for using the Overlay Layouts
 Selecting the Overlay Layouts
 Site Names Definition
 Shorten the Site Name Display
Guidelines
 Site Names Display Position
 Defining AVC-Based Conference Profiles
  Same Layout mode
 Click the Message Overlay tab
Select the Enable check box
Send Text Message to Participant dialog box is displayed
 Selecting the Chinese Font
To cancel the Message Overlay display
Selecting the Chinese Font for Text Display
To send text to selected participants
 Defining AVC-Based Conference Profiles
 Defining an AVC Video Switching Conference Profile
To Create a Video Switching Profile
 Define the New Profile General parameters
 New AVC VSW Profile General Parameters
CIF
 Guidelines
High Profile Support in Video Switching Conferences
Minimum Threshold Line Rate System Flags
Vswcifhpthresholdbitrate Vswsdhpthresholdbitrate
 Defining AVC-Based Conference Profiles
 Defining SVC Conference Profiles
By default, the Conferencing Mode is set to CP
Defining SVC and Mixed CP and SVC Conference Profiles
To define SVC Only Profile
 New SVC Profile General Parameters Field/Option Description
 New Profile Advanced dialog box opens
 Define the following supported parameters
New SVC Profile Advanced Parameters Field/Option Description
 New Profile Video Quality dialog box opens
 Use this option when most of the endpoints support H.263
 Click the Video Settings tab
 Click the Audio Settings tab
 Click the IVR tab
  PCM
New SVC Profile IVR Parameters Field/Option Description
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 New SVC Profile Network Services Parameters
Parameter Description
 To configure a mixed AVC and SVC conference
Defining Mixed CP and SVC Conferencing Profiles
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 Video Resolutions in AVC CP Conferencing
Video Display with CIF, SD and HD Video Connections
 High Profile Support in CP Conferences
High Profile Guidelines
 HD1080p60 Resolution Guidelines
 With Video Quality mode set to Motion
 263 4CIF Guidelines
CP Resolution Decision Matrix
CP Conferencing with H.263 4CIF
Qcif CIF
 Resource Optimized
Resource-Quality Balanced default
Video Resource Usage
Video Quality Optimized
 HD720p30
HD1080p30
HD720p60
CIF
 Maximum Negotiated Line Rate for Resolutions
Resolution Configuration for CP Conferences
Modifying the Resolution Configuration
Guidelines
 Resolution Configuration
 Resolution Configuration Pane
Resolution Configuration Basic
Maximum CP Resolution Pane
Limiting Maximum Resolution
 Sharpness Resolution sliders Motion Resolution sliders
Resolution Configuration Detailed
Sharpness and Motion
 Resolution Configuration Sliders
 Sharpness mode Motion mode
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 Flag Settings
Setting the Maximum CP Resolution for Conferencing
 Additional Video Resolutions
Minimum Frame Rate Threshold for SD Resolution
 W448p Resolution
SIP
 Packet Loss Compensation
Enabling Support of the w448p Resolution
Content
Isdn
 Additional Intermediate Video Resolutions
Collaboration Server System Flag Settings
 Guidelines for Controlling Content
Sharing Content During Conferences
Content Control Protocols
Supported Content Control Protocols
 Content Sharing Using Bfcp Protocol
Content Sharing Using H.239 Protocol
Guidelines for Using SIP Bfcp Content
 Bfcp support in dial-in Connections
Content Sharing Using People+Content Protocol
Dial-out System Flags
UDP and TCP
 AVC non-TIP conferences Content RMX 1500/2000/4000 Profile
Content Media Protocols
MPMRx MPMx Base profile High profile
 Content Video Switching
Content Transmission Methods
Highest Common
 Highest Common Calculation Depending on Content Settings
Multiple Content Resolutions
Fixed Rate
Page
 Customized Content Rate
Content Settings
MCU Usage Modes of Content Protocols
263 263 & H.264 Auto Selection Cascade Optimized 264 HD
 263 & H.264 Auto Selection
Content Sharing Properties
263
Cascade Optimized
 H264HDGRAPHICSMINCONTENTRATE
Guidelines for Sharing Content Using H.264 HD
HD System Flags Content Settings Flag Name Range Default
H264HDHIGHRESMINCONTENTRATE
 Sharing Content in Cascaded Environments
Content Sharing Related Issues
Sending Content to Legacy Endpoints
 Content Display on Legacy Endpoints
Guidelines for Sending Content to Legacy Endpoints
Sending Content to Legacy Endpoints in Telepresence Mode
 Exclusive Content Mode
Guidelines for Sharing Content in Exclusive Content Mode
 Forcing Other Content Capabilities
Managing Noisy Content Connections
 To set the content sharing parameters
Useful Procedures in Content Sharing
Defining Content Sharing Parameters for a Conference
Content sharing Options Field Description
 Content sharing Options
Non-TIP Conferences
 Cascade Optimized Content Sharing
 To Select the Customized Content Rate
Selecting a Customized Content Rate
Content Settings list, select Customized Content Rate
 Sharing Content in Multiple Content Resolutions Mode
To enable Multiple Content Resolutions
 Select Change To Content Token Owner in the drop-down menu
Giving and Canceling Token Ownership AVC Participants
To give token ownership
 To cancel token ownership
Stopping a Content Session
To end the current Content session
 Content Rate Table
Content Sharing Reference Tables
Resolutions and Content Rate Reference Tables
Settings
 Resolution per Content Rate Tables
For RMX1800-0, maximum content resolution is HD1080p30
 Highest Common Content Rates Tables
Highest Common Content Bit Rate for H.264 Base Profile
 Highest Common Content Bit Rate for H.264 High Profile
 Cascade Optimized Fixed Content Rates Tables
Cascade Optimized Content Bit Rate for H.264 Base Profile
 Cascade Optimized Content Bit Rate for H.264 High Profile
 Implementing Media Encryption for Secured Conferencing
Media Encryption Guidelines
 Implementing Media Encryption for Secured Conferencing
 Direct Connection to the Conference
 Connection to the Entry Queue
 Enabling Media Encryption for a Conference
Media encryption is enabled at three levels
Profile Setting
Recording Link Encryption
 Enabling Encryption in the Profile
Setting the Encryption Flags
To enable encryption at the conference level
To modify the Encryption flags
 Enabling Encryption at the Participant Level
 To enable encryption at the participant level
Monitoring the Encryption Status
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 Participants using two RealPresence RPX HD 400 Room Systems
Setting Conferences for Telepresence Mode AVC CP
Collaboration Server Telepresence Mode Guidelines
System Level
 Automatic Detection of Immersive Telepresence ITP Sites
Horizontal Striping
 Aspect ratio for standard endpoints
Gathering Phase with ITP Room Systems
Cropping
Skins and Frames
 10+
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 Room Switch Telepresence Layouts
Telepresence Display Decision Matrix
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 Grid Screens
Speaker Priority in CP Video Layouts
Reserved Screens
Video Layout Examples
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 Selecting Speaker Priority
Telepresence Mode License
AVC endpoints only
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 Enabling Telepresence Mode
  Manual
 Monitoring Telepresence Mode
Monitoring Ongoing Conferences
 Monitoring Participant Properties
None
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 Enabling and Using Multiple Cascade Links
 RMX Telepresence Layout Mode Continuous Presence figure
RMX Telepresence Layout Mode Room Switch
 Link Participant in the Dial Out RMX
RMX Telepresence Layout Mode Continuous Presence
Creating a Link Participant
For more information see
 To create a Link Participant in the dial-out RMX
 Participant Link in the Dial In RMX
An Undefined Participant Link
 Disconnection Causes
Monitoring Multiple Cascade Links
Defined Participant Link
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 Video Preview
Additional Conferencing Information
Video Preview Guidelines
 Testing your Workstation
Workstation Requirements to Display Video Preview
 Previewing the Participant Video
DirectX Diagnostic Tool dialog box opens
To preview the participant video
 Additional Conferencing Information
 Auto Scan and Customized Polling in Video Layout
Guidelines for Using Auto Scan and Customized Polling
To enable Auto Scan
Enabling the Auto Scan and Customized Polling
 To define the scanning order in the Customized Polling tab
Customized Polling
Customized Polling dialog box is displayed
 Customized Polling Dialog Box Command Buttons Description
 Packet Loss Compensation LPR and DBA
Lost Packet Recovery
Packet Loss
 Enabling Lost Packet Recovery
 Monitoring Lost Packet Recovery
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 Network Quality Indication
Layout Indications
Network Quality Levels
 Customizing the Network Quality Icon Display
Indication Threshold Values
Displaying the Network Quality icons
Network Quality Icon Indication Threshold Flags Description
 Disable the display of Network Quality icons displayed
Disable the display of the Network Quality icon
Default no
Default YES
 Recording
Recording Indications
Audio Participants Indication
Recording Paused
 Layout Indications Icon Display Positions
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 Enabling Lecture Mode
Lecture Mode
Selecting the Conference Lecturer
 To automatically select a defined participant
To automatically select the lecturer
 Enabling the Automatic Switching
 Lecture Mode Monitoring
 To control the Lecture Mode during an Ongoing Conference
 Restricting Content Broadcast to Lecturer
When enabled, the following rules apply
 Muting Participants Except the Lecturer
 Enabling the Mute Participants Except Lecturer Option
 Audio Algorithm Support Guidelines
Audio Algorithm Support
SIP Encryption
 Mono
 Stereo
Audio algorithms supported for Isdn
Supported Audio Algorithm vs Bitrate Minimum Bitrate kbps
 722.1 16K 722 48K 722 56K 722 64K
 Monitoring Participant Audio Properties
To view the participant’s properties during a conference
 Automatic Muting of Noisy Endpoints
Guidelines for Automatically Muting Noisy Endpoints
 Automatic Muting of Noisy Endpoints at the Conference Level
Automatic Muting of Noisy Endpoints
YES
 To modify the system flag setting
Automatic Muting of Noisy Endpoints at the MCU Level
 Permanent Conference
 Enabling a Permanent Conference
 Closed Captions
Closed Captions Guidelines
 Enabling Closed Captions
New Flag field enter Enableclosedcaption
To change the flag value
 Defining Cascading Conferences
Setting the Video Layout in Cascading conferences
Cascading Link Properties
 Defining Cascading Conferences
 Play Tone Upon Cascading Link Connection
Dtmf Forwarding
Flags Controlling Cascading Layouts
 Possible Cascading Topologies
Basic Cascading
 Dialing to an Entry Queue
Basic Cascading Using IP Cascaded Link
Dialing Directly to a Conference
Basic Cascading Topology IP Cascading Link
 Gateway to Gateway Topology
Basic Cascading Using Isdn Cascaded Link
Automatic Identification of the Cascading Link
Gateway to MCU/ MCU to Gateway Topology
 Gateway to Gateway Calls via Isdn Cascading Link
Cascading Between Two MCUs Using an Isdn Link
MCU to MCU
 Gateway to MCU Calls via Isdn Cascading Link
For example
 MCU to MCU Calls via Isdn Cascading Link
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 Conference Profile Definition
LPR
 MCU Interoperability Table
 Defining Cascading Conferences
 Command box, enter H239OlcPatch
System Flag Settings
Suppression of Dtmf Forwarding
 Star Cascading Topology
Master-Slave Cascading
 Master-Slave Star Cascading Topology
 Conferences pane, select the conference
To define the dial-out cascade participant link
MGC VSW HD
 New Participant Dial-out Cascade Link Field Description
 Enablecascadedlinktojoinwithoutpassword flag to YES
New Participant Dial-out Cascade Link
 To define a Dial-in Participant as the cascade link
New Participant Dial-in Cascade Link Field Description
 If a gatekeeper is used H.323 ID
If a gatekeeper is used This field is left empty
If a gatekeeper is not used Select E.164 digits 0-9, *, #
 Enabling Cascading
Cascading via Entry Queue
Cascaded Conferences Star Topology
 Creating the Cascade-enabled Entry Queue
To Define a Cascade-Enabled Entry Queue
 Click OK New Entry Queue enabling cascading is created
Creating the Dial-out Cascaded Link
To define the Dial-out Cascaded Link
Name field, enter a participant name
 Method a
Method B
 Set the Enablecascadedlinktojoinwithoutpassword flag to YES
Enabling Cascaded Conferences without Password
To enable cascaded links to connect without a password
Monitoring Star Cascaded Conferences
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 Cascading Conferences H.239-enabled MIH Topology
Advanced tab, in the Node Type field, select MCU Click OK
 MIH Cascading Levels
MIH Cascade a Sample 3-Level Cascading Configuration
Cascading Topologies
 Master Slave Conferences
MIH Cascading Guidelines in CP Licensing
MIH Cascade Levels
 Video Session Mode, Line Rate and Video Settings
MIH Cascading Master-Slave Relationship
 RMX CP CIF
RMX CP HD
RMX
RMX VSW HD
 MGC to RealPresence Collaboration Server Cascading
Method
 Method
  FORCE1X1LAYOUTONCASCADEDLINKCONNECTION=YES default
Setting Flags on the RealPresence Collaboration Server
 H263ANNEXT=YES default
To modify the flags
 Method II Defining the Cascading Entry Queue in the MGC
Setting Flags in the MGC
To define the Cascading Entry Queue in the MGC
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 For Example 1002##12001##1234
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 MGC HD VSW
Defining the Cascading Conferences
HD VSW
 To define the Dial-out Participant
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 Meeting Rooms
 Meeting Rooms are listed in the Meeting Room list pane
Use Time Out as Dtmf Delimiter
Meeting Rooms List
Value / Description Flag Name
 To list Meeting Rooms
Meeting Rooms List Columns Field Description
 Automatic Password Generation Flags
Use Time Out as Dtmf Delimiter
 Meeting Room Toolbar & Right-click Menu
 Meeting Rooms pane, click the New Meeting Room
Creating a New Meeting Room
To create a new meeting room
Button or right-click an empty area
 Entry Queues, Ad Hoc Conferences and SIP Factories
Entry Queues
 Default Entry Queue Properties Parameter Value
Default Entry Queue properties
Defining a New Entry Queue
 To define a new Entry Queue
 Entry Queue Definitions Parameters Option Description
 Shared Number Dialing
 Transit Entry Queue
Listing Entry Queues
Modifying the EQ Properties
To view the list of Entry Queues
 To designate an Entry Queue as Transit Entry Queue
Setting a Transit Entry Queue
To cancel the Transit Entry Queue setting
RMX Management pane, Rarely Used list, click Entry Queues
 Entry Queue IVR Service
Guidelines for setting the Entry Queue as IVR Provider
Configuring the Collaboration Server as IVR Provider
IVR Provider Entry Queue Shared Number Dialing
 Using External IVR Services via the MCCF-IVR Package
Entry Queue
 Call Flow for Standalone SIP Endpoints
Call Flows
Call Flow for Standalone TIP Endpoints
 Call Flow for TIP Endpoints from a Polycom ITP System
 To configure the Entry Queue for External IVR Services
Configuring the Entry Queue to Use External IVR Services
RMX Management pane, click Entry Queues
 To create a new SIP Factory
SIP Factories
Creating SIP Factories
RMX Management pane, Rarely Used list, click SIP Factories
 New Factory Properties Option Description
 Click OK New SIP Factory is added to the list
 Ad Hoc Conferencing
Monitoring Registration Status
 Gateway to Polycom Distributed Media Application DMA
 Address Book
 Viewing the Address Book
 To collapse a group
Participants List Pane Information
To expand the group to view the group members
» Double-click the group name or click the Collapse button
 Adding Participants from the Address Book
Displaying and Hiding the Address Book
 Managing Groups in the Address Book
Participant Groups
Adding a Group from the Address Book to Conferences
To add a group to a new conference or an ongoing conference
 Select one of the following actions
Address Book Navigation Action Description
 Adding a New participant to the Address Book Directly
Managing the Address Book
Adding a Participant to the Address Book
To add a new participant to the Address Book
 New Participant General Field Description
 New Participant General
Only
 SIP Only
IP only
 New Participant Advanced Field Description
 AGC
Dial-out SIP Only
 Substituting E.164 Number in Dial String
Guidelines for Substituting E.164 Number in Dial String
 Modifying Participants in the Address Book
When required, you can modify the participant’s properties
To modify participant properties in the Address Book
 Deleting Participants from the Address Book
To delete participants from the Address Book
 To copy or move a participant to another group
Copying or Moving a Participant
Copy / Move Participant Function Description
 Filtering the Address Book
Searching the Address Book
Paste Participant Function Description
 Filtering Address Book Data Using a Predefined Pattern
To filter the data in an address book group
 Filtering Address Book Data Using a Custom Pattern
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 Clearing the Filter
To clear the filter and display all entries
 Obtaining the Display Name from the Address Book
 Importing an Address Book
Importing and Exporting Address Books
Exporting an Address Book
To Export an Address Book
 Upgrading and Downgrading Considerations
Integration with Resource Manager
 RealPresence Collaboration Server Side
 System
Scheduling Reservations
Guidelines for Scheduling Reservations
Resources
 Reservations
 To open the Reservation Calendar
Using the Reservation Calendar
Toolbar Buttons
RMX Management pane, click the Reservation Calendar button
 Day View
Reservations Views
Week View
Single day is displayed
 Today View
List View
 Changing the Calendar View
To change between Week and Day views
 To view Today the current date
To change to List View
 To return to Calendar View
Scheduling Conferences Using the Reservation Calendar
Creating a New Reservation
Method III To interactively define the duration
 Open the Reservation Calendar
To create a new reservation
Select a starting time slot
 New Reservation Reserved Resources Field Description
 New Reservation Schedule Tab Field Description
All Reservations
 Recur every weeks field
 You can add participants from the Participants Address Book
 Managing Reservations
Using the Week and Day views of the Reservations Calendar
Viewing and Modifying Reservations
 To change the Reservation’s End time
To move the Reservation to another time slot
To change the Reservation’s Start time
Reservation Properties General dialog box opens
 Adjusting the Start Times of all Reservations
 Scheduling Reservations
 To delete a single reservation
Searching for Reservations using Quick Search
Deleting Reservations
To delete all recurrences of a reservation
 Click Search
To clear the search and display all reservations
Clear the Quick Search field
All Reservations are displayed
 Operator Assistance & Participant Move
Operator Conferences
 Operator Conference Guidelines
Defining the Components Enabling Operator Assistance
 New Conference IVR Service Welcome dialog box opens
New Conference IVR Service General dialog box opens
 Click the Video Services tab
New Conference IVR Service Dtmf Codes dialog box opens
 New Entry Queue IVR Service Conference ID dialog box opens
New Entry Queue IVR Service Welcome dialog box opens
Click the Operator Assistance tab
 To define a Conference Profile for an Operator Conference
 Click the Operator Conference check box
 Starting an Ongoing Operator Conference
To start a conference from the Conference pane
 New Conference General Options Field Description
 New Conference General Options
Routing Name
 Click the Participants tab
Saving an Operator Conference to a Template
To save an ongoing Operator conference as a template
New Conference Participants dialog box opens
 Starting an Operator Conference from a Template
 Requesting Help
 Participant Alerts List
 Audible Alarms
Using Audible Alarms
 Conference Templates
 Conference Template toolbar includes the following buttons
Using Conference Templates
Conference Templates Toolbar Buttons Description
 To create a new Conference Template
Creating a New Conference Template
Creating a new Conference Template from Scratch
Conferences List toolbar includes the following button
 Conference Templates
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 Click the New button
New Participant General dialog box opens
 New Participant Advanced dialog box opens
 Specify the Display Name and Duration
 New Conference Template Information dialog box opens
 Starting an Ongoing Conference From a Template
To start an ongoing conference from a Template
 Conference is started
 Scheduling a Reservation From a Conference Template
To schedule a Reservation from a Conference Template
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 To delete Conference Templates
Deleting a Conference Template
Exporting and Importing Conference Templates
Click the Delete Conference Template button. or
 Exporting All Conference Templates from an MCU
Exporting Conference Templates
To export all Conference Templates from an MCU
 Exporting Selected Conference Templates
To export selected Conference Templates
 To import Conference Templates
Importing Conference Templates
Conference Templates Import dialog box is displayed
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 Start a Conference
 Start an AVC CP Conference from the Conferences Pane
To start an AVC CP conference from the Conference pane
 General Tab
 New Conference General tab parameters Field Description
Support
 System Configuration Flags
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 Participants Tab
New Conference Participants Tab Column / Button Description
 Option is disabled in SVC conferences
 To add participants from the Address Book
Information Tab
All Participants list opens
 Media Sources Tab
New Conference Information Tab Field Description
 To start a SVC conference from the Conference pane
 Scheduling an AVC-based Reservation
To start a conference from the Reservation Calendar
 Starting an Ongoing Conference From a Template
 This section is applicable for CP-AVC only conferences
 Copy Conference
Conference and Participant Level Operations
Conference Operations
Paste Conference
 Paste Conference As
To paste a conference as a new conference
 Participant Level Operations Menu Option Button Description
Participant Operations
Operational Buttons
Resume Video button
 Change to Regular
 Cut Participant
Copy, Cut and Paste Participant
Copy Participant
Paste Participant
 Paste Participant As
 Moving Participants Between Conferences
Move Guidelines
 Moving Participants Options
Moving a Participant Interactively
 Polycom Conferencing for Microsoft Outlook
 Setting up the Calendaring Solution
 Option 1 Using default Exchange Server settings
 Exchange Integration Configuration Option Field Description
 Option 2 Using an alternate Primary Smtp Mailbox
 Option 3 Using modified Exchange Server settings
Exchange Integration Configuration Option
 Calendaring Guidelines
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 Creating and Connecting to a Conference
Creating a Conference
 Connecting to a Conference
RealPresence Capture Server or
 Polycom Solution Support
Collaboration Server Standalone Deployment
 Conference and Participant Monitoring
General Monitoring
 Using the Chairperson Password for Filtering
Multi-Selection
 Click in the Chairperson Password field
To search for an ongoing conference by Chairperson Password
Conference Level Monitoring
 Monitoring the Conference in the Conference List Pane
Mixed
 Displays conference name and type of conference
Conferences Monitoring Information FieldDescription
 To view the parameters of an ongoing CP conference
 Following information is displayed in the General tab
Conference Properties General Field Description
 Conference Properties General
SVC
 Conference Properties Advanced dialog box opens
Following information is displayed in the Advanced tab
 None
End When Last Participant Remains parameters apply
Conference Properties Advanced Parameters
Prefer TIP
 Profile Gathering Settings Field/Options Description
Following information is displayed
 Information, see Video Resolutions in AVC CP Conferencing
Conference Properties Video Quality dialog box opens
 Conference Properties Video Quality Parameters
Click the Video Settings tab to list the video parameters
Customized Content Rate
AS-SIP
 For more information, see Supplemental Conferencing Features
 See Defining New
 Customized Polling Buttons Description
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 To view the parameters of an ongoing SVC conference
Viewing the Properties of Ongoing SVC Conferences
Conference Properties General Parameters Field Description
 Conference Properties General Parameters
 Last Participant Remains parameters apply
 Server RMX Network Port Usage
 Content Rate
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 Requesting Help
 Request to Speak
Request to Speak is
 Participant Level Monitoring
SDP
 Gatekeeper Status Call Admission Control
 Participant’s connection no indication is displayed
 Participant Monitoring Indicators and Properties
Column Icon/Description
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 Viewing the Properties of Participants
To view the participant Properties
 Monitoring IP Participants
Following parameters are displayed for an IP participant
 Mute/Suspend
 Conference. See Conference and Participant Monitoring
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 Conference and Participant Monitoring Polycom, Inc 437
 Milliseconds derived from the Rtcp report
 From the endpoint
 SIP Bfcp TCP
 Participant Properties Channel Status Advanced Parameters
Participant Connections
 Conference and Participant Monitoring
 Conference and Participant Monitoring
 Monitoring SIP Bfcp Content
Channel Status tab Channel Status Advanced tab
 Detecting Endpoint Disconnection
Configuring the System Flag
Default
Detecting SIP Endpoint Disconnection
 Monitoring ISDN/PSTN Participants
System Configuration Flag
Endpoint Disconnection Detection
 Algorithm
 To view the participant properties during a conference
 Participant Properties H.221 Parameters Field Description
 Causes
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 ISDN/PSTN Participant Properties Channel Status
 Monitoring Telepresence Participant Properties
 Recording and Streaming Conferences
 Configuring the Collaboration Server to Enable Recording
 To define a Dial Out Recording Link
Default Recording Link
Defining the Dial Out Recording Link
Recording Link Parameters Description
 RealPresenceCaptureServerorRSS4000system IPAddress
Enabling the Recording Features in a Conference IVR Service
Conference IVR Service Properties dialog box is displayed
Recording Link Parameters ParameterDescription
 Enabling the Recording in the Conference Profile
 To enable recording for a conference
Conference Profile Recording Parameters Description
 Dial Out Recording Link Encryption
Dial Out Recording Link Encryption Flag Setting
Click OK Recording is enabled in the Conference Profile
Dial Out Recording Link Encryption Guidelines
 Dial Out Recording Link Settings
Managing the Recording Process
 Recording Layout
 To manage the recording process using the right-click menu
 Server or RSS 4000 system User Guide
Recording Participant Right-click Options Name Description
 Conference Recording with Codian IP VCR
Using Dtmf Codes to Manage the Recording Process
Monitoring the recording participant
 Collaboration Server Users
Administrator
Users, Connections, and Notes
User Types
 Listing Users
 To add a new user to the system
Administrators can add new users to the system
Adding a New User
RMX Management pane, click Users Users pane is displayed
 Deleting a User
To associate a user with a machine
 To disable a user
Changing a User’s Password
To change a user’s password
Disabling a User
 Machine Account
To enable a user
Renaming a User
To rename a user
 Monitoring
Guidelines for defining a machine account
Active Directory
 Viewing the Connections List
Using Notes
Connections
To list the users who are currently connected to the MCU
 To open or edit a note
To create a note
To delete a note
 IP Network Services
Collaboration Server IP Network Services Overview
 Default IP Service Conferencing Service
Management Network Primary
 IPv6 Addressing Guidelines
 RMX Management pane, click the IP Network Services button
To view or modify the Management Network Service
Modifying the Management Network
 Modify the following fields
Default Management Network Service IP Field Description
Management Network Properties Collaboration Server RMX
 Auto If selected, Site-Local and Global
 Click the Routers tab
 Default Management Network Service Routers Field Description
 DNS
Default Management Network Service DNS Field Description
Click the DNS tab Modify the following fields
DNS Servers Addresses
 Click the Security tab Modify the following fields
Revocation Method
 URL
 RMX Management pane, click IP Network Services
Modifying the Default IP Network Service
To view or modify the Default IP Service
Default IP Service Collaboration Servers RMX 1500/2000/4000
 Default IP Service Collaboration Server RMX
Default IP Network Service IP Field Description
 2000/4000
4000
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 Optional. Click the DNS tab
 IP Network Services
 To view or modify the ports values, click the Ports tab
Aliases
 Fixed Ports
 If required, click the QoS tab
 View or modify the following fields
System.cfg file
 Click the SIP Servers tab
TOS
 Default IP Network Service SIP Servers Field Description
SIP Servers Primary / Alternate Server Parameter
 Username@domain name
Outbound Proxy Servers Primary / Alternate Server Parameter
 Modify the following fields
 To configure the ICE environment, click the SIP Advanced tab
 Default IP Network Service SIP Advanced Field Description
Network Service V35 tab Field Description
 MNG B LAN
Ethernet Settings
LAN
MNG LAN
 To modify the automatic LAN port configuration
 RealPresence Collaboration Server RMX 1500/4000
 RealPresence Collaboration Server RMX 4000 Do not select
Ethernet Settings Parameters Field Description
RealPresence Collaboration Server RMX 1500 Do not select
 IP Network Monitoring
To monitor signaling status
RMX CS IP tab displays the following fields
 IP Network Services
 Click the H.323 tab H.323 tab displays the following fields
 IP Network Services
 IP Network Services
 IP Network Services
 Media Redundancy
LAN Redundancy
Media Redundancy on RealPresence Collaboration Server RMX
 Multipleservices = no
Multipleservices = no Lanredundancy
Multipleservices = YES Lanredundancy
Multipleservices = YES
 LAN Connections to the IP ports IP Port Description
Signaling and Management Redundancy
Multipleservices = no Lanredundancy = YES
RMX 1800 Media Redundancy System Flags System Flag / Value
 = no Management Signaling
 LAN
 RealPresence Collaboration Server RMX
Configuration Requirements
Hardware Monitor Indications
RealPresence Collaboration Server
 Network Traffic Control
RTM LAN Indications Status Description
 Https
RealPresence Collaboration Server RMX Network Port Usage
Http TCP
DNS UDP
 NTP
SSH TCP
UDP, TCP
 Rtcp
SIP-TLS
RTP
SIP -TLS
 Defining ISDN/PSTN Network Services
ISDN/PSTN Network Services Overview
 Supported Capabilities and Conferencing Features
Non Supported Capabilities and Conferencing Features
 RMX Management pane, click ISDN/PSTN Network Services
Adding/Modifying ISDN/PSTN Network Services
To Add an ISDN/PSTN Network Service
Obtaining ISDN/PSTN required information
 Isdn Service Settings Field Description
 Unknown
 Span Definition Field Description
 Configured symmetrically
 Phones Settings Field Description
Click Save & Continue
 To Modify an ISDN/PSTN Network Service
Modifying an ISDN/PSTN Network Service
Click Save & Close
  Dial-in Phone Numbers
 MCU CLI
 RealPresence Collaboration Server RMX 1500/4000
Multiple Network Services
Network Security
RealPresence Collaboration Server
 Network Security
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 Cards Up to 2 per Media Card Services
That Include ICE
 First Time Installation and Configuration
Resource Allocation and Capacity
 Upgrading to Multiple Services
 RealPresence Collaboration Server RMX Hardware Installation
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 LAN Connections to the RTM IP RTM IP Port Description
Connecting the cables to the RTM IP
Connecting the cables to the RTM LAN
LAN Connections to the RTM LAN RTM LAN Port Description
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 LAN Connections to the RTM LAN RTM IP Port Description
 Management, media and signaling for Network Service
 System Flags and License Settings
Collaboration Server Configuration
MNG MNG B
 IP Network Service Definition
 To add new/additional Network Services
Device Management pane, click IP Network Services
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 IP Network Service IP Parameters Field Description
 IP Network Service IP Parameters
 Service Configuration dialog box opens
Following flags can be defined per service
  H263ANNEXT
 Defined and the IP Network Service
 Default IP Network Service SIP Advanced FieldDescription
 Ethernet Settings
Setting a Network Service as Default
Default IP Network Service Icons IconDescription
 Video/Voice Port and Resolution Configuration
Signaling Host IP Address and MCU Prefix in GK Indications
Conference Profile
 Gateway Profiles
 Conferencing
Signaling Monitor
Hardware Monitor
Defining Dial Out Participants
 Reserving Video Resources for a Conference
 Monitoring Conferences
 Resource Report
 Port Usage Gauges
 Deployment Architectures
Remote Connection Using the Internet
NAT Network Address Translation Traversal
Following Remote Connection call flow options are supported
 Registered Environment
Business to Business Connections
Remote Connections Enterprise Client Environment Registered
VBP
 To enable and modify FW NAT Keep Alive
FW Firewall NAT Keep Alive
 System Configuration in SBC environments
SIP TCP Keep-Alive
 IVR Services List
IVR Services
To view the IVR Services list
 IVR Services Toolbar
IVR Toolbar buttons Button Button Name Descriptions
 Adding Languages
To add a language
 Uploading a Message File to the Collaboration Server
To upload messages to the MCU
 IVR Message Types by Message Category
Properties General Voice Messages
 Defining a New Conference IVR Service
Defining a New Conference IVR Service
To define a new Conference IVR Service
 Default is
 Conference IVR Service Properties Global Parameters
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 Chairperson Identifier
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 Conference IVR Service Properties General Voice Messages
Message Type Description
 Indicating the recording status of the conference
 Followed by the Reorder Tone and disconnection
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 Ivrrollcallusetonesinsteadofvoice is set to YES,
Ivrrollcallusetonesinsteadofvoice is set to YES ,
 IVR Services
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 SIF
4SIF
Low
 Video Services Description
Dtmf
 New Conference IVR Service Dtmf Codes dialog box opens
 IVR Services
 IVR Services
 Change to Chairperson
 To set up a new Entry Queue IVR Service
Entry Queue IVR Service
Defining a New Entry Queue IVR Service
RMX Management pane, click IVR Services
 Ad Hoc Conferencing and External Database Authentication
Fill in the following parameters
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 Select the voice messages
 New Entry Queue IVR Service General dialog box opens
 IVR Services
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 To select the default Conference IVR Service
Default Conference IVR Service
 To select the Default Entry Queue IVR Service
To modify the properties of an IVR Service
 Adding a Music File
Replacing the Music File
To replace the Music file
 Creating Audio Prompts and Video Slides
Defining the format settings for audio messages
To define the format settings for audio messages
Recording an Audio Message
 Sound Selection dialog box opens Format field, select PCM
Click Convert Now
Attributes list, select 16.000 kHz, 16Bit, Mono
 Recording a new audio message
To record a new audio message
 IVR Services
 Creating a Welcome Video Slide
To create a welcome video slide
 Invite Call Flow
Inviting Participants using Dtmf
Error Handling
Entering Additional Dtmf Codes
 Conference IVR Services dialog boxes
Enabling the Invite Participants using Dtmf Option
General Video Services Dtmf Codes
 Conference IVR Services General tab is displayed
 Disabled set to Off
 To disable the Invite Participant option
Disabling the Invite Participant Option
 IVR Services Support with TIP Protocol
External IVR Service Control
Guidelines for TIP Support with IVR Services
 Default IVR Prompts and Messages
 Password IVR
Change
 Requests Chairperson help Menu
 IVR Services
 To control the volume of IVR music, Roll Call and messages
Volume Control of IVR Messages, Roll Call and Music
Default IVR Messages Flag Description
 Entry Queue and Virtual Entry Queue Access
IVR Services in TIP-Enabled Conferences
IVR Services in TIP-Enabled Conferences Guidelines
Configuring the Conference and Entry Queue IVR Services
 CDR File Formats
Call Detail Record CDR Utility
CDR File Properties
Unformatted CDR File
 Multi-Part CDR Files
Formatted CDR File
 CDR File Contents
 To open the CDR utility
Viewing, Retrieving and Archiving Conference Information
Viewing the Conference Records
Conference Record Fields Description
 Multi-part CDR File display
 To refresh the CDR list
Refreshing the CDR List
Retrieving and Archiving Conference CDR Records
To retrieve and archive CDR records
 Gateway Calls
Gateway Functionality
 IP Participants
Call Flows
Direct Dialing
 Dialing from H.323 Endpoints
 Dialing from SIP Endpoints
 Gateway IVR Dialing For IP Participants
Optional
 Direct Dialing Using IP Addresses
Dial-out Calls
 Dial-in Calls
 Calling a SIP Endpoint in a Remote Domain
Enabling or Disabling Direct IP Dialing
 Dialing from ISDN/PSTN Endpoints
Isdn Participants
Dialing via Gateway IVR for Isdn Participants
Two dialing methods are available to ISDN/PSTN participants
 Pstn Dial-in Using GK Prefix
Calling an IP Endpoint via Gateway
 Interoperability with DMA
 Roll Call disabled
Defining the IVR Service for Gateway Calls
To define a new Conference IVR Service for gateway calls
Operator Assistance disabled
 Gateway Calls
 DefaultGWWelcomeSlide
Details, see Disconnect on Busy
 Defining the Conference Profile for Gateway Calls
Define the required settings for Encryption and LPR
To define a Conference Profile for Gateway Sessions
 Defining the Gateway Profile
To define a new Gateway Profile
 System Configuration
Gateway Calls Redialing
 Wrong Destination Number Time-out
Wrong Destination Number
Call Failure Reasons H.323, SIP, Isdn
 Disconnect on Busy
Monitoring Ongoing Gateway Sessions
Connection Indications
Disconnect on No Answer
 Gateway Session Name
Gateway Session Parameters
Conference ID
 Connected Participant Parameters
 To set up the Meeting Room for direct dialing
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 Dialing to Polycom RealPresence DMA System
Example
 Calling the RealPresence DMA via Gateway IVR
Manual Dial String Entry
 Automatic Dial String Generation
 Configuration
Pstn Dial-in Using GK Prefix
Enabling Pstn dial-in using GK prefix
Pstn Participant input via Dtmf
 Deploying a Polycom RMX Serial Gateway S4GW
 Installing the RMX Manager Application
RMX Manager Application
 Accessing or Downloading the RMX Manager Installer
 Downloading the Installation files from Polycom Support Site
Click Install
 Accessing the RMX Manager Installer from the Login screen
Installing the RMX Manager on Your Workstation
Click the Install RMX Manager link
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 Installing the RMX Manager for Multi-User Capability
To install the RMX Manager for Multiple Users
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 Starting the RMX Manager Application
 Click Start Programs
To use the browser
To use the Windows Start menu
Click All Programs Polycom RMX Manager
 Connecting to the MCU
To connect the RMX Manager to an MCU
 MCUs Pane
RMX Manager Main Screen
MCUs pane includes a list of MCUs and a toolbar
 MCU Icons and Statuses Icon Description
 Use Other RMX Manager UI Components
Adding MCUs to the MCUs List
To add a Collaboration Server unit
 MCU Properties Field Description
MCU IP
 Grouping the Participants by MCU
 Start Monitoring/Stop Monitoring
 Modifying the MCU Properties
Disconnecting an MCU
Removing an MCU from the MCUs Pane
 Changing the RMX Manager Language
Import/Export RMX Manager Configuration
To select a language
 Export RMX Manager Configuration dialog box opens
To Export the RMX Manager Configuration
To Import the RMX Manager Configuration
Import RMX Manager Configuration dialog box opens
 Installing RMX Manager in Secure Communication Mode
To install the RMX Manager
 DNS dialog box is displayed
Click on the Security tab Security dialog box is displayed
Clear the Secured Communication check box Click the DNS tab
Enter the Local Domain Name
 Create a Certificate Request
 Click the Security tab Security dialog box is displayed
Management Network Properties dialog box is displayed
Select the Secured Communication check box
 Click OK Reset the Collaboration Server
Using an Internal Certificate Authority
RMX Management pane, click Hardware Monitor
 Click Next Export File Format dialog box is displayed
Click the Copy to File button
Certificate Export Wizard is displayed
Select Base-64 encoded X.509 .CER
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 Use the RMX Web Client
Starting the RMX Web Client
 To start the Collaboration Server Web Client
 RMX Web Client Screen Components
Viewing and System Functionality Permissions
 Auditor
 Conferences List
If you are logged in as a User with Chairperson permissions
 RMX Management Pane
List Pane
Status Bar
 System Alerts
Participant Alerts
 Port Usage Gauges
 MCU State
Address Book
 Displaying and Hiding the Address Book
Dialing Direction Dial-in or Dial-out
 Conference Templates
Displaying and Hiding Conference Templates
 To resize a pane
To adjust column width
Customizing the Main Screen
To sort the data by any field column heading
 Customizing the RMX Management Pane
To switch between Toolbar and List Views
Increasing and Decreasing the Text Size
To increase or decrease the text size
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 System and Participant Alerts
Administration and Utilities
Collaboration Server 1500/1800/2000/4000 Status Bar
 System Alerts
To view the System Alerts list
 An identifying number assigned to the system alert
Error occurred
Active Alarms Pane Columns
System Alerts Buttons
 Participant Alerts
To view the Participants Alerts list
 To Alter the MCU Time
RMX Time
Altering the clock
RMX Time Fields Properties Description
 RMX Time Fields Properties
 Resource Management
Resource Capacity
 Resource Usage in AVC CP Conferencing
MPMx MPMRx-D
 Audio
MCU Capacities in Mixed CP and SVC Conferencing
Resource Usage in SVC Conferencing
Mode
 MPMRx 3333 Mixed CP
AVC Conferencing Video Switching Resource Capacity
Resource Usage in Mixed CP and SVC Conferencing
MPMx Mixed CP
 Resource Capacity Modes
Resource Usage in AVC CP Conferencing
AVC Conferencing Voice
MPMx MPMRx
 Video/Voice Port Configuration MPMx
Video/Voice Port Configuration MPMRx
Flexible Resource Capacity Mode
 Forcing Video Resource Allocation to CIF Resolution
Configuring the Video/Voice Resources
To allocate Voice resources
 To force CIF resource
To cancel the forcing of CIF resource
Resource Reports
Mcmsparameters tab, click New Flag
 Displaying the Resource Report
Main toolbar, select Administration Resource Report
Resource Report Fields Parameters Column Description
 Port Gauges
 Port Gauge
 AVC HD AVC SD AVC CIF
Collaboration Server 1800 Resource Capacity
AVC HD AVC SD AVC CIF SVC
 Resource Capacity in Mixed Conferences
Resource Capacity in Non-Mixed Conferences
Port consumption ratios of different calls HD720p HD1080p
 ISDN/PSTN
Collaboration Server 2000/4000 Resource Capacity
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 Port Usage Threshold
Setting the Port Usage Threshold
To Set the Port Usage Threshold
 SIP Dial-in Busy Notification
 Port Usage Gauges
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 To view the System Information properties box
System Information
System Information FieldDescription
 Traps
Snmp Simple Network Management Protocol
MIBs Management Information Base
MIB Files
 MIB H.341 H.323
Alarm-MIB
Support for MIB-II Sections
Standard MIBs
 Unified MIB
Unified MIB Snmp Fields Name Type Description
 Code
 An Example of an Alarm Fault Trap
An Example of an Authentication Failure Trap
An Example of a ColdStart Trap
 Status Trap
RMX MIB entities that do not generate traps
 Administration and Utilities
 To enable Snmp option
Defining the Snmp Parameters in the Collaboration Server
 Select the Traps tab
Snmp Properties Traps dialog box opens
 Snmp
SNMPv3 Traps Field Description
SHA
 SNMPv3 Traps Field Description Version
 Authentication Password
 Select the Security tab
Snmp Properties Security dialog box opens
 Enter an Authentication Password
Default Empty
Default MD5 Authentication
Default DES
 Accepted Host IP Address dialog box opens
Using Audible Alarms
Snmp Properties Security dialog box, click OK
 Audible Alarm Permissions Option Operator Administrator
Configuring the Audible Alarms
Audible Alarm Permissions
Stop Repeating Message
 Replacing the Audible Alarm File
Audible Alarm User Customization Options Description
 Customizing the Multilingual Setting
Multilingual Setting
Download Audible Alarm File window opens
 To customize the Multilingual Setting
Banner Display and Customization
 Non-Modifiable Banner Text
Sample 1 Banner
 Sample 3 Banner
Sample 2 Banner
Sample 4 Banner
 To customize the banners
Banners Configuration dialog box opens
Customizing Banners
Customize the banners by modifying the following fields
 Login Screen Banner
Banner Display
 Main Screen Banner
 Backup and Restore Guidelines
Software Management
 To restore configuration files
Using Software Management
To backup configuration files
Select the Backup Directory Path and then click Backup
 To Ping a network entity from the Collaboration Server
Using Ping
Ping the Collaboration Server
 OK or
 To configure the notifications
Notification Settings
Notification Settings Parameters Field Description
 To access the Logger Diagnostic Files
Logger Diagnostic Files
Following tasks can be performed
 Diagnostic File Button Options Description
Logger Diagnostic Files dialog box, click Browse
To Retrieve the Logger Files
 To View the Logger Files
Standard Security Mode
Information Collector
Click Retrieve Files
 Ultra Secure Mode
Network Intrusion Detection System Nids
 Creating the Information Collector Compressed File
Using the Information Collector
To create the compressed file
 Saving the Compressed File
Click Collect Information
 Viewing the Compressed File
Auditor
Auditor Files
To view the compressed file
 Retrieving Auditor Files
To access Auditor Files
 Name
 To open the file in the Auditor File Viewer
Auditor File Viewer
To retrieve files for storage on a workstation
 StartUp
 To open the Auditor File Viewer from the Administration Menu
 Auditor Event Columns Field Description
 Alerts and Faults recorded by the Auditor Event
Alerts and Faults
Alerts and Faults that are recorded by the Auditor
Audit Events
 Alerts and Faults recorded by the Auditor Event
 Transactions that are recorded by the Auditor
Transactions
Transactions recorded by the Auditor
 Installing ActiveX
ActiveX Bypass
 To reset the RMX
Resetting the Collaboration Server
Click Reset
 Administration and Utilities
 Modifying System Flags
System Configuration Flags
To modify system flags
 RealPresence Capture Server or RSS 4000 system recorder
Manually Added and Deleted System Flags
Mcmsparametersuser Flags Description
 Enableacceptingicmpredi
Contentspeakerintrasup
Disableinactiveuser
Enableagc
 Oinwithoutpassword
Enableautoextension
Enablecascadedlinktoj
Enablecyclicfilesystem
 Forcesystemlisteningvo
Forcesystembroadcastv
Olume
Lume
 Fillfromlastconfiguredspan
Fillfromfirstconfiguredspan
Isdnresourcepolicy
 Itpcropping
 Maxconfpasswordrepeat
Lastloginattempts
Legacyepcontentdefault
Layout
 Maxpasswordrepeatedch
Maxcpresolution
Maxpasswordrepeapedc
Maxintrarequestsperin
 Mcudisplayname
Minpasswordlength
Multipleservices
Minpwdchangefrequenc
 Numofuppercasealphab
Numofnumeric
Numofspecialchar
Numericchairpassdefaul
 Numericconfidminlen
Numericconfpassdefault
Numericconfidmaxlen
LEN
 Passwordhistorysize
Passwordexpirationdays
Passwordexpirationwarni
Restrictcontentbroadca
 Example
 Usegkprefixforpstnca
Systemlisteningvolume
Ultrasecuremode
LLS
 Manually Added, Modified, Deleted System Flags Description
To add a flag
Acceptvoipdtmftype
 Manually Added, Modified, Deleted System Flags
42Kbps, fail, thus disconnecting the call
Is the preferred codec for SIP/Lync calls
Flag Description
 Bondinggroupdelay
Blockcontentlegacyfor
Bytimers
Burnbios
 Connection
Cfgkeyenableflowcont
Cascadelinkplaytoneon
Cellindlocation
 Disablecellsnetworkind
Timer
DELAYBETWEENH320DIALO
Disabledummyregistratio
 Disablewiderestosipdi
Disablegwoverlayindicat
Disableselfnetworkind
Enableciscogk
 Enableflowcontrolrein
ENABLECONTENTOF768FOR
Enableepc
Enableexternaldbacces
 Enablerecording
Enablemsfec
Enablenovideoresource
Enablertptrafficshapin
 Enablesirenlprsipencry
Enablesipppcforallus
Enablesirenlpr
Enabletcpackage
 Externaldbdirectory
Externaldblogin
Externaldbpassword
Externaldbip
 Singlecore
Forceresolution
Forceaudiocodecforms
Forceencryptionforund
 H239FORCECAPABILITIES
 Numericconfpassdefault LEN  Numericchairpass Defaultlen
G728ISDN
H264HDGRAPHICSMINCONT
 Iplinkenvironment
IPV6AUTOADDRESSCONFIGU
Ignoreaim
Ipresponseecho
 For cascaded conferences
For single MCU conferences
 Transcoding
 Default n
Possible values
 Minimumframeratethres
Maximumrecordinglinks
Medianicmtusize
Holdforsd
 Possible Values YES / no
 Pcmfecc
Passwordfailurelimit
Portgaugealarm
Pcmlanguage
 Qosipaudio
Nnovideotimer REMOVEH323EPCCAPTON
Pstnringingdurationsec
Qosipvideo
 REMOVEH323HIGHPROFILE
Rtcpfirenable
Enable
Captononpolycomvend
 Rtcpqosisequaltortp
Rtcpplienable
Interval
Rtvmaxbitrateforforc
 Sendwiderestoip
Sendsrtpmki
Sendwiderestoisdn
 Setautobrightness
Setaudioclarity
Setaudioplc
Setdtmfsourcediffins
 Sipbfcpdialoutmode
Sipenablefecc
Sipfastupdateintervale
Sipdualdirectiontcpco
 Sipomitdomainfrompart
Socketactivitytimeout
Sipfreevideoresources
Yname
 Tcpretransmissiontimeou
V35MULTIPLESERVICES
Tclatencysize
Trafficshapingmtufacto
 Manually Adding Flags to the Csmoduleparameters Tab
Manually Added Csmoduleparameters System Flags Description
 Siptcptlstimer
Msupdatecontac
Qosipsignaling
Tremove
 To delete a flag
Auto Layout Configuration
Deleting a Flag
Available Layouts No. of Cells Layout Layout Flag Value
 Customizing the Default Auto Layout
Default Auto Layout is controlled by 13 flags
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 Csenableepc Flag
Legacyepcontentdefaultlayout Flag
Example
 Automatic Password Generation Flags Description
Automatic Password Generation Flags
Enabling the Automatic Generation of Passwords
Hideconferencepassword
 Default in Ultra Secure Mode, Chairperson password must
Default in non-secured mode means no minimum length
Default in Ultra Secure Mode Conference password must be
16, 6 default non-secured mode
 Ultra Secure Mode Flag
Numericchairpass Default LEN
 Ultra Secure Mode
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 Enabling Ultra Secure Mode
 Ultrasecuremode System Flag
Modifying the Ultra Secure Mode System Flag Value
PCM
 System Flags affected by Ultra Secure Mode
To modify the Ultrasecuremode System flag value
 Strong Passwords
Range Default Network Security
Login and Session Management
User Management
 Certificate Management
Range Default
Enablecyclicfilesystemalarms YES/NO
PKI Public Key Infrastructure
 Adding Certificates to the Certificate Repository
To access the Certification Repository
 PKCS#7/P7B
 Trusted Certificates
To add a certificate to the repository
 Paste Certificate and Send Certificate
 Paste Certificate and Send Certificate
 Send Certificate File
Send Certificate File
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 Personal Certificates
To add a Personal Certificate to the Certificate Repository
 Click Send Certificate
  General Error message from the SSL library
Certificate Validation
 CRL Certificate Revocation List
Adding a CRL
 To add a CRL to the repository
Select the Certificate File Format PEM or DER
 Removing a CRL
To remove a CRL
 One of three Certificate Revocation Methods can be selected
Certificate Revocation
Revocation Method
 Global Responder URL
 Self-signed Certificate Creation
Self-signed Certificate
 No Certificate Validation is performed
 Self-signed Certificate Field Values Creation
SHA1
 Download and save the updated CRL files from the CA Server
Emergency CRL Certificate Revocation List Update
To perform an Emergency CRL Update procedure
Disable Secure Communications mode
 Open the Certification Repository and Update the CRL files
 Re-enable Secured Communications Mode
Update the repository
Re-connect to the RMX
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 RFC5626
SIP TCP Keep-Alive
Siptcpkeepalivetype None
If its value is Reregistrationwhennopongresponse
 Flag Possible Flag Values
Donotreregistrationwhennopongresponse Default
System Flags Siptcpkeepalivetype / Behavior
Siptcpkeepalivebehavior
 Keep Alive Frequency
Managing the user login process includes
User and Connection Management
Managing system users includes
 Disabling/Enabling Users
Managing the System Users
User Types
Renaming Users
 Implementing Strong Passwords
Managing the User Login Process
Password Character Composition
 Implementing Password Re-Use / History Rules
Password Length
Defining Password Aging
 Forcing Password Change
Defining Password Change Frequency
Maximum Repeating Characters
 Temporary User Lockout
User Login Record
User Lockout
 Controlling User Sessions
Connection Timeout
Session Timeout
Management Sessions per System
 Erase Session History After Logout
 Guidelines for Customizing the Login Page Banner
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 Polycom, Inc 848
 Polycom, Inc 849
 Securing an External Database
 MS Active Directory Integration
Ultra Secure Mode
Standard Security Mode
Directory and Database Options
 Guidelines
 Directory Services Configuration Field Description
To configure Directory Services
Enabling Active Directory Integration
 Directory Services Role Mapping Field Description
Restoring the Collaboration Server Using the USB Port
Directory Services Role Mapping dialog box is displayed
Click the Role Mapping tab
 FLASH-OVERRIDE-OVERRIDE Classified Networks only
Mlpp Multi Level Precedence and Preemption
Precedence Levels
 Dial-in calls
Enabling Precedence
SIP Message
FLASH-OVERRIDE-OVERRIDE
  Domain Name = UC  Sub Domain =  r-priority =
Flash Immediate Priority Routine None
 Message
No Default
Incoming SIP
UCC
 Dial-out calls
Precedence Level Change
 Optional Modify the values if required
To configure Precedence Settings
Default Cleared Precedence disabled
Possible Values 1
 Monitoring Precedence Level
Precedence Settings Domains, Levels and Dscp Values
System Flags
 Certificate Repository
Ieee 802.1X Authentication
Following 802.1X Authentication methods are supported
PEAPv0 MSCHAPv2
 Disable the 802.1X Authentication method
Enabling and Configuring 802.1X Authentication
802.1X Authentication Configuration Field Description
EAP-MD5
 Default Disabled
802.1X Authentication System Flags Flag name Description
Range YES/NO
 Disabling 802.1X Authentication
White List Access
Ethernet Monitoring
 To enable, disable, view or modify the White List
Enabling, Disabling and Modifying the White List
 IP Address Modes
Iii Click Yes to apply the modified White List
Workstation / Device
 Alternative Network Address Types Anat
Disabled
System Flag
 Bfcp Over UDP AS-SIP Content
 Enabling AS-SIP Content
 System Flag Enablesendingicmpdestinationunreachable
System Flag Enableacceptingicmpredirect
Internet Control Message Protocol Icmp
 Upgrade / Downgrade Guidelines
Password Encryption
Modifying the flag values
 Polycom
SIP UDP
 Non-hashed Passwords
 Media Encryption and Authentication
Self-signed Certificate Creation Field Value
 Range 80, 32
Privacy Protocols Flag Settings
Negotiation Protocol Authentication Tag Length
NGH Flag Value
 Collaboration Server Hardware Monitoring
Viewing the Status of the Hardware Components
 To access Hardware Monitor
HW Monitor Pane Status Columns Field Description
 HW Monitor Pane Toolbar
Diagnostics , or Empty
Viewing the Properties of Hardware Components
Critical
 Hardware Properties dialog box has the following structure
To view the MCU Properties
Properties
 General information is displayed
MCU 1800 Properties General Info
 MCU Properties Event Log Column Description
 To view a card properties
 Card Properties General Info Field Description
Mezzanine
 View FAN Properties
To view the supporting hardware components properties
View Backplane Properties
Click Close to return to the Hardware Monitor pane
 Fans
 To view a LAN connector properties
Temperature Thresholds
View LAN Properties
 Diagnostic Mode
To run Diagnostics on a card
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 To exit the Diagnostics Mode
 IP Disconnection Causes
Appendix a Disconnection Causes
Call Disconnection Causes Description
 ARQ
 Call Disconnection Causes Description
 Is longer than the server is willing to interpret
 Request
 Isdn Disconnection Causes
Isdn Disconnection Causes Number Summary Description
 Enquiry
 CUG
 Isdn Disconnection Causes Number Summary Description
 Mandatory information elements containing invalid content
 Active Alarms Alarm Code Alarm Description
Appendix B Active Alarms
ULTRASECUREMODE=YES
 Appendix B Active Alarms
 Active Alarms Alarm Code Alarm Description
 Active Alarms Alarm Code Alarm Description
 Active Alarms Alarm Code Alarm Description
 Active Alarms Alarm Code Alarm Description
 Active Alarms Alarm Code Alarm Description
 Install the appropriate media card
 Active Alarms Alarm Code Alarm Description
 Failure
 Active Alarms Alarm Code Alarm Description
 Active Alarms Alarm Code Alarm Description
 Conference Summary Record
Appendix C CDR Fields, Unformatted File
Conference Summary Record Fields Description
 Conference Summary Record Fields
 Standard Event Record Fields
Event Records
Event Types
 Event Specific Fields
CDR Event Types Event Code Event Name Description
 Link SIP Private
Update
Participant Connected Recording
Extensions Gatekeeper
 Time
User Update
User SET END
Operator
 Start
 Event Fields for Event 1 Conference Start
 Event Fields for Event 1 Conference Start Description
Event Fields for Event 2001 Conference Start Continue
 Appendix C CDR Fields, Unformatted File
 Event Fields for Event 5001 Conference Start Continue
 Event Fields for Event 11001 Conference Start Continue
Event Fields for Event 6001 Conference Start Continue
Event Fields for Event 2 Conference END
 Any other number Unknown
NTI TIE Trunk ATT Accunet
 Event fields for Event 4 ISDN/PSTN Channel Disconnected
 Event fields for Event 5 ISDN/PSTN Participant Connected
 Appendix C CDR Fields, Unformatted File
 Appendix C CDR Fields, Unformatted File
 Appendix C CDR Fields, Unformatted File
 Number of MCU Phone Numbers
 Terminal
 Event fields for Event 15 H323 Call Setup
SIP URI
 Event fields for Event 15 H323 Call Setup
 Changed
 MCU
 Terminal
 Event Fields for Event 18 NEW Undefined Participant
Event Fields for Event 20 Billing Code
 Event Fields for Event 22 Dtmf Code Failure
Event fields for Event 26 Recording Link
 Event fields for Event 31 Participant Connection Rate
Event Fields for Event 28 SIP Private Extensions
Event Fields for Event 30 Gatekeeper Information
Event Fields for Event FieldDescription
 Characters
 Appendix C CDR Fields, Unformatted File
 Event Fields for Event 106 User SET END Time
 Is currently supported
 Isdn
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 Event Fields for Event 3010 Participant Information
Disconnection Cause Values
Event Fields for Events 2011, 2012,
VIP
 Disconnection Cause Values Value Call Disconnection Cause
 Disconnection Cause Values Value Call Disconnection Cause
 Disconnection Cause Values Value Call Disconnection Cause
 Ad Hoc Conferencing without Authentication
Conference is started using one of the following method
 Ad Hoc Conferencing with Authentication
Ad Hoc Conference Initiation without Authentication
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 Conference Access with External Database Authentication
 Conference Access Validation All Participants Always
 Conference Access Validation Chairperson Only Upon Request
 Ad Hoc Settings
 Authentication Settings
 Enableexternaldbaccess
To set the System Configuration flags
Click OK Reset the MCU for flag changes to take effect
Modify the values of the following flags
 » Set the External Server Authentication field to Numeric ID
Set the External Server Authentication field to
Page
 Details
Endpoint
RTP Statistics
 Number of packets arriving out of order.
Processing, but is not considered a fault
Following details are displayed
 Certificate Configuration and Management
Appendix F- Secure Communication Mode
Certificate Template Requirements
 Purchasing and Installing a Certificate
Switching to Secure Mode
Configure Certificate Management
Certificate Requirements
 Default for U.S. Federal licenses TLSV1
Enabling Secure Communication Mode
To enable secure communications mode
Creating/Modifying System Flags
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 Restoring Defaults
Alternate Management Network
 Management Network Primary
Configure the Workstation
Alternate Management Network 1500/2000/4000
 To modify the workstation’s IP addresses
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Page
 To connect directly to the Collaboration Server
Connect to the Management Network
Collaboration Server RMX
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 Connect to the Alternate Management Network 1500/2000/4000
Collaboration Server RMX
 To connect to the Alternate Management Network
 Procedure 3 Create a Dial-up Connection
Procedure 1 Install the RMX Manager
Procedure 2 Configure the Modem
Configure the modem with the following settings
 When the New Connection Wizard is displayed, click Next
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 Connection Wizard
 To Connect using the RMX Manager To use the browser
Procedure 4 Connect to the Collaboration Server
Click All Programs
 Appendix H Deployment Into Microsoft Environments
Overview
 Deployment Architecture 2 RealConnect Cascaded Conferences
 Backward Compatibility to Lync
 Support for HD1080p Resolution
Video Resource Requirements and Implications
 Default Auto
FEC Forward Error Correction
Limit Maximum Resolution for MS SVC Using a System flag
IPv6 Support
 Range Default
System Flags for Cropping Control
 RealPresence CSS Plug
Sharing Content During a Conference
RealPresence CSS Gateway
CSS Gateway Usage Guidelines
 Lync
 CSS Behavior by Lync Content Type CSS Plug CSS Gateway
 Lync 2013 Participant Monitoring
MLA Mode Collaboration Server Side Lync 2013 Avmcu Side
Cisco TIP Support
Mainandinslave
 Monitoring Participant Properties Channel Status Tab
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 Deployment Architecture 1 RealPresence Hosted Conferences
Look and Feel
 Deployment Architecture 2 RealConnect Cascaded Conferences
 Look and Feel for Lync Clients and Group Series Endpoints
Look and Feel for Legacy Endpoints
 Video Optimized
 Case
Handle Low Bit Rate Calls From the Avmcu
Remove Empty Cells From the Video Layout
Range
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 RealConnect for Lync
Initiate and Connect to a Conference
Meet Now Lync Conference
To connect to an Avmcu conference
 Conferencing Behavior
Video Switching Conferences
Call Admission Control
Continuous Presence Conferences
 Monitoring Participant Connections
 Active Alarms and Troubleshooting
Active Alarms
 ICE Active Alarms
 Known Issues
Troubleshooting
URI
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 Appendix I Polycom Open Collaboration Network Pocn
 Deployment Architectures
Single Company Model Polycom and Cisco Infrastructure
 IOS
 VCS
Solution Architecture Components Version Description
Ctms
Polycom Equipment
 MLA
 Call Flows
Multipoint call with DMA
 Multipoint call without DMA
 Model
Company to Company Models Using a Service Provider
Model
Collaboration Server
 Company to Company via Service Provider Model
Cisco telephony and desktop endpoints
 Multipoint call via Service Provider Model
Call Flow
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 Company B
Company B Solution Architecture Components Cisco Equipment
Company a
Deployment architecture includes
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 Configuring the Cisco and Polycom Equipment
Administration
Gatekeepers
 Supported Polycom products Polycom TIP and SIP Versions
Cisco Equipment
Polycom Equipment
SIP only no TIP support Versions
 Configuring Endpoints
Configuring the Collaboration Server
Configuring DMA
Set the Mintipcompatibilitylinerate System Flag
 Entry Queue and Virtual Entry Queue Access
Configuring Entry Queues and IVR Services
Configuring the Conference and Entry Queue IVR Services
 Procedure 1 Set the Mintipcompatibilitylinerate System Flag
Endpoints Registered to Cucm
 SIP Server field, select Specify
TIP HD Video Resolution by Line Rate
Outbound Proxy Servers table
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 Polycom video conferencing endpoints HDX Version
Content Sharing Behavior
Polycom Immersive Telepresence Systems ITP Version
Cisco TelePresence System CTS Versions 1.7
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 Collaboration with Microsoft and Cisco
  RTV 720p Cisco TelePresence System CTS Versions  CTS
 Cucm
 DMA Cmad ITP OTX, RPX, ATX, TPX
RealPresence Capture Server
HDX RSS
Microsoft
 Cisco
 Multipoint Calls using DMA
 Solution Interoperability Table
Microsoft Lync Server
 CU4
SP2
 TIP Layout Support & Resource Usage
Supported TIP Resolutions and Resource Allocation
Supported Resolutions
Resource Allocation
 Configuring the Microsoft, Cisco and Polycom Components
To configure the Microsoft, Cisco and Polycom components
  Appendix H Integration Into Microsoft Environments
 Register the ITP endpoints to the Lync server
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 Flow Control Via H.239
 TIP Compatibility Prefer TIP Content Receiver
Encryption
 To enable Dtls negotiation for content encryption
A new or existing Profile, click the Advanced tab
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 Resolution Configuration
 Endpoints
Video and Content Endpoint Registration Lync
Content XGA,5fps No Content
HDX to Collaboration HD H.264 Video Server
 CTS Participants
Operations During Ongoing Conferences
Monitoring
Participant Properties General dialog box opens
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 Lync Participants RTV
 Known Limitations
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 Perform a Standard Restore
Appendix J Restore Defaults
Standard restore deletes the following files
 To perform a Standard Restore using the RMX Web Client
Restore Factory Defaults dialog, select Standard Restore
 Perform a Comprehensive Restore
 To perform a comprehensive restore using the RMX Web Client
 Optional. Back up the system configuration
 To perform a comprehensive restore using the USB key
Select Open Folder to view files using Windows Explorer
 Rsvp
Appendix K SIP RFC Support
MD5
Srtp
 Appendix K SIP RFC Support
 Appendix L Media Traffic Shaping
Traffic Shaping Guidelines
 Capacity Reduction During Traffic Shaping
System Flags
HD1080p Audio Only
 Appendix M Homologation for Brazil
323 & SIP Flag Settings
Flag name Siptimerssetindex
323 & SIP Protocol Flag Options
 Flag name H323TIMERSSETINDEX
Flag name Disabledummyregistration