Polycom 1500/1800/2000/4000 manual Polycom, Inc 596

IVR Services

15 Click the Operator Assistance tab.

The Operator Assistance dialog box opens.

16Select Enable Operator Assistance to enable operator assistance when the participant requires or requests help during the connection process.

17In the Operator Assistance Indication Message field, select the audio message to be played when the participant requests or is waiting for operator’s assistance.

If the audio file was not uploaded prior to the definition of the IVR Service or if you want to add new audio files, click Add Message File to upload the appropriate audio file to the Collaboration Server.

18Click OK to complete the Entry Queue Service definition.

19The new Entry Queue IVR Service is added to the IVR Services list. For more information, see IVR Services List.

Setting a Conference IVR Service or Entry Queue IVR Service as the Default Service

The first Conference IVR Service and Entry Queue IVR Service are automatically selected by default. The IVR Services (Conference and Entry Queue) shipped with the system are also set as default. If additional Conference IVR Services and Entry Queue IVR Services are defined, you can set another service as the default for each service type.

Polycom®, Inc. 596