Polycom 1500/1800/2000/4000 Information Collector, Standard Security Mode, Click Retrieve Files

Administration and Utilities

4 Click Retrieve Files.

The log files (in *.txt format) are saved to the defined directory and a confirmation caption box is displayed indicating a successful retrieval of the log files.

To View the Logger Files:

To analyze the log files generated by the system, open the retrieved *.txt files in any text editor application, i.e. Notepad, Textpad or MS Word.

1Using Windows Explorer, browse to the directory containing the retrieved log files.

2Use any text editor application to open the log file(s).

Information Collector

Standard Security Mode

The Information Collector comprehensively attains all information from all the MCU internal entities for data analysis. That data, stored in a central repository, is logged from the following system components:

•System Log Files

•CDR

•OS (Core dumps, CFG - DNS, DHCP, NTP, kernal state, event logs

•Full faults

•Apache logs

•CFG directory (without IVR)

•	Signaling Trace files (H.323 & SIP)	•	Cards info: HW version, state and status
•	Central Signaling logs	•	SW version number

•Processes internal state and statistics

Polycom®, Inc. 747