Polycom 1500/1800/2000/4000 manual Requesting Help

Conference and Participant Monitoring

Operator conferences are monitored in the same way as standard ongoing conferences. Each Operator conference includes at least one participant - the Operator.

You can view the properties of the Operator conference by double-clicking the conference entry in the Conferences list or by right-clicking the conference entry and selecting Conference Properties.

Requesting Help

A participant can request help using the appropriate DTMF code from his/her touch tone telephone or the endpoint’s DTMF input device. The participant can request Individual Assistance (default DTMF code *0) or Conference Assistance (default DTMF code 00).

Participants in Entry Queues who failed to enter the correct destination conference ID or the conference password will wait for operator assistance (provided that an Operator conference is active).

When requiring or requesting operator assistance, the Collaboration Server management application displays the following:

●The participant’s connection Status changes, reflecting the help request. For details, see Participants List Status Column Icons and Indications.

●The conference status changes and it is displayed with the exclamation point icon and the status Awaiting Operator.

●The appropriate voice message is played to the relevant participants indicating that assistance will be provided shortly.

The following icons and statuses are displayed in the Participant Status column:

Participants List Status Column Icons and Indications

Icon	Status indication	Description
	Awaiting Individual Assistance	The participant has requested the operator’s assistance for
		himself/herself.
	Awaiting Conference	The participant has requested the operator’s assistance for the
	Assistance	conference. Usually this means that the operator is requested to
		join the conference.

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