Polycom 1500/1800/2000/4000 manual Saving the Compressed File, Click Collect Information

Administration and Utilities

2In the From Date and Until Date fields, use the arrow keys to define the date range of the data files to be included in the compressed file.

3In the From Time and Until Time fields, use the arrow keys to define the time range of the data files to be included in the compressed file.

If logs are being collected in order to troubleshoot a specific issue, it is important that the date and time range include the time and date in which the issue occurred. The default date and time ranges may not be sufficient.

For example, if a specific issue occurred on October 1, 2013 at 12:15, the From Date and Until Date should be October 1, 2013, the From Time should be around 12:10, and the Until Time should be around 12:20.

4Select the check boxes of the information to be collected.

5In the Export Path field, click Browse, and navigate to the directory path where the compressed file is to be saved.

6Click Collect Information.

A progress indicator is displayed in the Information Collector dialog box while the file is being created.

Step 2: Saving the Compressed File

1The compressed file is automatically saved in the directory selected in the Information Collector dialog box. The file is named info.tgz.

A success information box is displayed.

2Click OK.

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