Polycom 1500/1800/2000/4000 manual Software Management, Backup and Restore Guidelines

Administration and Utilities

Software Management

The Software Management menu is used to backup and restore the Collaboration Server's configuration files and to download MCU software.

Backup and Restore Guidelines

●Direct access to the Collaboration Server file system is disabled in both Ultra Secure Mode and standard security mode.

●System Backup can only be performed by an administrator.

●The System Backup procedure creates a single backup file that can be viewed or modified only by developers.

●A System Backup file from one system can be restored on another system.

This applies only to one RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 system to another. Do not use a backup file from the RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 on any other model.

●To ensure file system consistency, do not perform any configuration changes as the system does not suspended them during the backup procedure.

●The following parameters, settings and files are backed up:

MCMS configuration files (/mcms/Cfg):

Network and service configurations,

Rooms,

Profiles

Reservations

System Flags

Resource Allocation

IVR messages, music

Collaboration Server Web Client user setting - fonts, windows

Collaboration Server Web Client global settings – notes, address book, language

Private keys and certificates (TLS)

Conference participant settings

Operation DB (administrator list)

SNMP settings

Time configuration

●CDR files are not included in the backup process and should be backed up manually by saving the CDR files to a destination device.

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