Polycom 1500/1800/2000/4000 manual IVR Message Types by Message Category

IVR Services

4In the Message Type list, select the message type for which the uploaded message is to be played. You can upload several audio files for each Message Type. Each file is downloaded separately. The table below lists the Message Types for each category:

IVR Message Types by Message Category

Message
Category	Message Type	Message
Conference	Request Conference	Requests the participant to enter the conference password.
Password	Password
	Request Conference	A participant who enters an incorrect password is requested
	Password Retry	to enter it again.
	Request Digit	Requests the participant to enter any digit in order to connect
		to the conference. Used for dial-out participants to avoid
		answering machines in the conference.
Welcome	Welcome Message	The first message played when the participant connects to
Message		the conference or Entry Queue.
Conference	Request Chairperson	Requests the participants to enter the chairperson identifier
Chairperson	Identifier	key.
	Request Chairperson	Requests the participant to enter the chairperson password.
	Password
	Request Chairperson	When the participant enters an incorrect chairperson
	Password Retry	password, requests the participant to enter it again.
General	Messages played for system related event notifications, for example, notification that the
	conference is locked. Upload the files for the voice messages that are played when an
	event occurs during the conference. For more information, see Conference IVR Service
	Properties - General Voice Messages.
Billing Code	Requests the chairperson to enter the conference Billing Code.
Roll Call	Roll call related messages, such as the message played when a participant joins the
	conference. Messages are listed in the Conference IVR Service - Roll Call dialog box.
Conference ID	Requests the participant to enter the required Conference ID to be routed to the
	destination conference.

5Click Upload File to upload the appropriate audio file to the MCU. The Install File dialog box opens.

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