Polycom 1500/1800/2000/4000 manual Refreshing the CDR List, To refresh the CDR list

Call Detail Record (CDR) Utility

●Files included in a Multi-Part CDR file sets have the same Display Name. The first file of the set is numbered 1 with each additional CDR file numbered in an ascending numeric sequence.

Refreshing the CDR List

If the CDR file list remains constant too long, you can refresh the list to view the latest CDR files.

To refresh the CDR list:

»Click the Refresh button, or right-click on any record and then select Refresh. Updated conference CDR records are retrieved from the MCU memory.

Retrieving and Archiving Conference CDR Records

You can retrieve the CDR files and store them on your workstation for later use.

To retrieve and archive CDR records:

1To retrieve a single CDR record, right-click the record to retrieve, and select the required format or the record to retrieve. Then, click the appropriate button on the toolbar as detailed in the table below. To retrieve multiple CDR records simultaneously, use standard Windows multi-selection methods.

Menu Option	Button	Action
Retrieve		Retrieves the conference information as unformatted data
		into a file whose extension is .cdr.
Retrieve Formatted		Retrieves the conference information as formatted text
XML		into a file whose extension is .xml.
		Note: Viewed when logged in as a special support user.
Retrieve Formatted		Retrieves the conference information as formatted text
		into a file whose extension is .txt.

The Retrieve dialog box opens.

The dialog box displays the names of the destination CDR files.

2Select the destination folder for the CDR files and then click OK.

If the destination file already exists, you will be asked if you want to overwrite the file or specify a new name for the destination file.

The files are saved to the selected folder.

CDR files are not included in the backup process and should be backed up manually by saving the CDR files to a destination device.

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