Contents

To define an Entry Queue IVR Service with Operator Assistance Options

. . 339

To define a Conference Profile for an Operator Conference

. . 340

Starting an Ongoing Operator Conference

. . 342

Saving an Operator Conference to a Template

. . 345

Starting an Operator Conference from a Template

. . 346

Monitoring Operator Conferences and Participants Requiring Assistance

. . 347

Requesting Help

. . 347

Participant Alerts List

. . 348

Audible Alarms

. . 349

Using Audible Alarms

. . 349

Conference Templates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 350

Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 350 Using Conference Templates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 351 Toolbar Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 351 Creating a New Conference Template . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 352 Creating a new Conference Template from Scratch . . . . . . . . . . . . . . . . . . . . . . . . . . . . 352 Saving an Ongoing or AVC-CP Operator Conference as a Template . . . . . . . . . . . . . . 358 Starting an Ongoing Conference From a Template . . . . . . . . . . . . . . . . . . . . . . . . . . . . 359 Starting an Operator Conference from a Template (AVC Conferencing) . . . . . . . . . 360 Scheduling a Reservation From a Conference Template . . . . . . . . . . . . . . . . . . . . . . . . 361 Deleting a Conference Template . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 363 Exporting and Importing Conference Templates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 363 Exporting Conference Templates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 364 Exporting All Conference Templates from an MCU . . . . . . . . . . . . . . . . . . . . . . . . . 364 Exporting Selected Conference Templates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 365 Importing Conference Templates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 366

Start a Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 369

Start an AVC CP Conference from the Conferences Pane . . . . . . . . . . . . . . . . . . . . . . . 370 General Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 371 Participants Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 375 Information Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 377 Media Sources Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 378

Starting a Mixed CP and SVC or SVC Only Conference from the Conferences Pane . . 379 Starting a New SVC Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 379 Scheduling an AVC-based Reservation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 380 Starting an Ongoing Conference From a Template . . . . . . . . . . . . . . . . . . . . . . . . . . . . 381 Starting a Meeting from Microsoft Outlook Using Polycom Add-in . . . . . . . . . . . . . . . . . 382

Polycom, Inc.

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