Version 8.5 January 2015 3725-74300-000B
RealPresence Collaboration Server RMX
Page
 Contents
 Defining AVC-Based Conference Profiles
 Defining SVC and Mixed CP and SVC Conference Profiles
Sharing Content During Conferences
108
 131
Customized Content Rate 135
132
135
 Implementing Media Encryption for Secured Conferencing
Setting Conferences for Telepresence Mode AVC CP
 Additional Conferencing Information
 Defining Cascading Conferences
 Entry Queues, Ad Hoc Conferences and SIP Factories
Meeting Rooms
239
 Address Book
 Operator Assistance & Participant Move
Scheduling Reservations
 Conference Templates
Using Audible Alarms 349
Start a Conference
349
 Polycom Conferencing for Microsoft Outlook
Conference and Participant Level Operations
Conference and Participant Monitoring
 Users, Connections, and Notes
Recording and Streaming Conferences
 IP Network Services
 Modifying an ISDN/PSTN Network Service 530
Defining ISDN/PSTN Network Services 522
Network Security 532
 IVR Services 566
 Gateway Calls
Call Detail Record CDR Utility
 Use the RMX Web Client 677
RMX Manager Application 651
Starting the RMX Web Client
 Administration and Utilities
 714
Customizing the Multilingual Setting 734
716
717
 System Configuration Flags 762
 Ultra Secure Mode 812
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 Collaboration Server Hardware Monitoring
 Appendix a Disconnection Causes 891
 Appendix H Deployment Into Microsoft Environments
Restoring Defaults
 Appendix I Polycom Open Collaboration Network Pocn
 1023
Multipoint Calls using DMA 1039
1035
1036
 Appendix K SIP RFC Support Appendix L Media Traffic Shaping
Appendix J Restore Defaults
Appendix M Homologation for Brazil
 Overview
 Who Should Read This Guide?
Administration menu
How This Guide is Organized
Prerequisites
 About the RealPresence Collaboration Server System
 IP Networks
Network Services Guidelines
 Viewing the Card Configuration Mode
Card Configuration Modes
Isdn Networks
 Differences Between MPMx and MPMRx Media Cards
Features Supported with MPMRx Cards
 General RealPresence Collaboration Server Supported Features
 Support for Microsoft Protocols, algorithms and workflows
 Software Prerequisites and Guidelines
 1500/1800/2000/4000 Getting Started Guide
 AVC Conferencing
Conferencing Modes Overview
Continuous Presence CP Conferencing
 AVC Continuous Presence CP video streams and built layouts
 Video Protocol Support in CP Conferences
Video Switching VSW Conferencing
 AVC Video Switching VSW video streams and Full Screen Layout
Video Switching VSW Conferencing Guidelines
 Up to 2Mbps 160 130 320 260 4Mbps 6Mbps 100 200
 AVC Basic Conferencing Parameters
Video resolution
 Supplemental Conferencing Features
 SVC video streams and Layouts
SVC-based Conferencing
 Advantages of SVC Conferencing
SVC Conferencing Guidelines
  Fecc
 MCU Supported Resolutions for SVC Conferencing
 Mixed CP and SVC Conferencing
 MCU Resource Capacities for Mixed CP and SVC Conferences
 Conferencing Modes Overview
 Conferencing Parameters Defined in a Profile
Using Conference Profiles
 Conferencing Capabilities in the Various Conferencing Modes
Conferencing Feature
Conference Type
IVR
 Default CP Only Conference Profile Settings Value
Default Profile Settings in CP Conferencing Mode
MCU
 Echo Suppression
 Default SVC Only Conference Profile Settings Value
Default Profile Settings in SVC Only Conferencing Mode
Name Meeting Rooms
Entry Queue
 Default SVC Only Conference Profile Settings Value
 Default Mixed CP and SVC Conference Profile Settings Value
Default settings are as follows
 Name
Viewing the List of Conference Profiles
 RMX Management pane, expand the Rarely Used list
To list Conference Profiles
RMX Management pane, click the Conference Profiles button
Conference Profiles Pane Columns Field Description
 Profiles Toolbar
Modifying an Existing Profile
To modify the Profile properties
 Defining New Profiles
Deleting a Conference Profile
To delete a Conference Profile
To define a new Profile
 Guidelines for Exporting and Importing Conference Profiles
Exporting and Importing Conference Profiles
Exporting Conference Profiles
Exporting All Conference Profiles from an MCU
 To export selected Conference Profiles
Exporting Selected Conference Profiles
 To import Conference Profiles
Importing Conference Profiles
 Using Conference Profiles
 Defining AVC CP Conferencing Profiles
Defining AVC-Based Conference Profiles
To define a new CP Profile
RMX Management pane, click Conference Profiles
 Defining AVC-Based Conference Profiles
 Field/Option Description
New AVC CP Profile General Parameters
 Profile Support in Video Switching Conferences
 New Profile Advanced dialog box opens
Click the Advanced tab
Define the following parameters
 New AVC CP Profile Advanced Parameters
 Video Quality Optimized
Resource Optimized
 For CP Conferences only Click the Gathering Settings tab
 Defining New Profiles
 New AVC CP Profile Gathering Settings Parameters
 New Profile Video Quality dialog box opens
Click the Video Quality tab
 New AVC CP Profile Video Quality Parameters
Resolution Configuration dialog box
HD720
HD1080
 Information, see Multiple Content Resolutions
 263 & H.264 Auto Selection
263
Cascade Optimized
 SVC
 Video layout
 Manual
 Defining AVC-Based Conference Profiles
 12+
Page
 Defining AVC-Based Conference Profiles
 Connection to improve call clarity
 Participants pane
New AVC CP Profile Audio Settings Parameters
 For more details, see Automatic Muting of Noisy Endpoints
 New AVC CP Profile IVR Parameters Field/Option Description
 New AVC CP Profile IVR Parameters
New Profile Recording dialog box opens
 New AVC CP Profile Recording Parameters Description
Video/Voice Port Configuration MPMx
 New Profile Site Names dialog box opens
Click the Site Names tab
New AVC CP Profile Site Names Parameters
 New AVC CP Profile Site Names Parameters Field Description
 Top RightTop LeftMiddle RightMiddle
Selection Site Names Position
 Horizontal and Vertical
Position adjustments using
Position sliders
 New AVC CP Profile Site Names Parameters
 Define the following fields
 Defining AVC-Based Conference Profiles
 Service Name
 Click the Layout Indications tab
 Disableselfnetworkind Selfindlocation
 Gathering Phase
Additional Information for Setting CP Profiles
 Gathering Phase Guidelines
 Partygatheringdurationseconds Range 0 3600 seconds
Gathering Phase Duration
 Overlay Layouts
Enabling the Gathering Phase Display
 Guidelines for using the Overlay Layouts
 Selecting the Overlay Layouts
 Site Names Definition
 Guidelines
Shorten the Site Name Display
 Site Names Display Position
 Defining AVC-Based Conference Profiles
  Same Layout mode
 Click the Message Overlay tab
Select the Enable check box
Send Text Message to Participant dialog box is displayed
 Selecting the Chinese Font for Text Display
To cancel the Message Overlay display
Selecting the Chinese Font
To send text to selected participants
 Defining AVC-Based Conference Profiles
 To Create a Video Switching Profile
Defining an AVC Video Switching Conference Profile
 Define the New Profile General parameters
 CIF
New AVC VSW Profile General Parameters
 Minimum Threshold Line Rate System Flags
High Profile Support in Video Switching Conferences
Guidelines
Vswcifhpthresholdbitrate Vswsdhpthresholdbitrate
 Defining AVC-Based Conference Profiles
 Defining SVC and Mixed CP and SVC Conference Profiles
By default, the Conferencing Mode is set to CP
Defining SVC Conference Profiles
To define SVC Only Profile
 New SVC Profile General Parameters Field/Option Description
 New Profile Advanced dialog box opens
 New SVC Profile Advanced Parameters Field/Option Description
Define the following supported parameters
 New Profile Video Quality dialog box opens
 Use this option when most of the endpoints support H.263
 Click the Video Settings tab
 Click the Audio Settings tab
 Click the IVR tab
 New SVC Profile IVR Parameters Field/Option Description
 PCM
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 Parameter Description
New SVC Profile Network Services Parameters
 Defining Mixed CP and SVC Conferencing Profiles
To configure a mixed AVC and SVC conference
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 Video Display with CIF, SD and HD Video Connections
Video Resolutions in AVC CP Conferencing
 High Profile Guidelines
High Profile Support in CP Conferences
  With Video Quality mode set to Motion
HD1080p60 Resolution Guidelines
 CP Conferencing with H.263 4CIF
CP Resolution Decision Matrix
263 4CIF Guidelines
Qcif CIF
 Video Resource Usage
Resource-Quality Balanced default
Resource Optimized
Video Quality Optimized
 HD720p60
HD1080p30
HD720p30
CIF
 Modifying the Resolution Configuration
Resolution Configuration for CP Conferences
Maximum Negotiated Line Rate for Resolutions
Guidelines
 Resolution Configuration
 Maximum CP Resolution Pane
Resolution Configuration Basic
Resolution Configuration Pane
Limiting Maximum Resolution
 Sharpness Resolution sliders Motion Resolution sliders
Resolution Configuration Detailed
Sharpness and Motion
 Resolution Configuration Sliders
 Sharpness mode Motion mode
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 Setting the Maximum CP Resolution for Conferencing
Flag Settings
 Minimum Frame Rate Threshold for SD Resolution
Additional Video Resolutions
 SIP
W448p Resolution
 Content
Enabling Support of the w448p Resolution
Packet Loss Compensation
Isdn
 Collaboration Server System Flag Settings
Additional Intermediate Video Resolutions
 Content Control Protocols
Sharing Content During Conferences
Guidelines for Controlling Content
Supported Content Control Protocols
 Content Sharing Using Bfcp Protocol
Content Sharing Using H.239 Protocol
Guidelines for Using SIP Bfcp Content
 Dial-out System Flags
Content Sharing Using People+Content Protocol
Bfcp support in dial-in Connections
UDP and TCP
 AVC non-TIP conferences Content RMX 1500/2000/4000 Profile
Content Media Protocols
MPMRx MPMx Base profile High profile
 Content Video Switching
Content Transmission Methods
Highest Common
 Highest Common Calculation Depending on Content Settings
Multiple Content Resolutions
Fixed Rate
Page
 MCU Usage Modes of Content Protocols
Content Settings
Customized Content Rate
263 263 & H.264 Auto Selection Cascade Optimized 264 HD
 263
Content Sharing Properties
263 & H.264 Auto Selection
Cascade Optimized
 HD System Flags Content Settings Flag Name Range Default
Guidelines for Sharing Content Using H.264 HD
H264HDGRAPHICSMINCONTENTRATE
H264HDHIGHRESMINCONTENTRATE
 Sharing Content in Cascaded Environments
Content Sharing Related Issues
Sending Content to Legacy Endpoints
 Content Display on Legacy Endpoints
Guidelines for Sending Content to Legacy Endpoints
Sending Content to Legacy Endpoints in Telepresence Mode
 Guidelines for Sharing Content in Exclusive Content Mode
Exclusive Content Mode
 Managing Noisy Content Connections
Forcing Other Content Capabilities
 Defining Content Sharing Parameters for a Conference
Useful Procedures in Content Sharing
To set the content sharing parameters
Content sharing Options Field Description
 Non-TIP Conferences
Content sharing Options
 Cascade Optimized Content Sharing
 To Select the Customized Content Rate
Selecting a Customized Content Rate
Content Settings list, select Customized Content Rate
 To enable Multiple Content Resolutions
Sharing Content in Multiple Content Resolutions Mode
 Select Change To Content Token Owner in the drop-down menu
Giving and Canceling Token Ownership AVC Participants
To give token ownership
 To cancel token ownership
Stopping a Content Session
To end the current Content session
 Resolutions and Content Rate Reference Tables
Content Sharing Reference Tables
Content Rate Table
Settings
 For RMX1800-0, maximum content resolution is HD1080p30
Resolution per Content Rate Tables
 Highest Common Content Bit Rate for H.264 Base Profile
Highest Common Content Rates Tables
 Highest Common Content Bit Rate for H.264 High Profile
 Cascade Optimized Content Bit Rate for H.264 Base Profile
Cascade Optimized Fixed Content Rates Tables
 Cascade Optimized Content Bit Rate for H.264 High Profile
 Media Encryption Guidelines
Implementing Media Encryption for Secured Conferencing
 Implementing Media Encryption for Secured Conferencing
 Direct Connection to the Conference
 Connection to the Entry Queue
 Profile Setting
Media encryption is enabled at three levels
Enabling Media Encryption for a Conference
Recording Link Encryption
 To enable encryption at the conference level
Setting the Encryption Flags
Enabling Encryption in the Profile
To modify the Encryption flags
 Enabling Encryption at the Participant Level
 Monitoring the Encryption Status
To enable encryption at the participant level
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 Collaboration Server Telepresence Mode Guidelines
Setting Conferences for Telepresence Mode AVC CP
Participants using two RealPresence RPX HD 400 Room Systems
System Level
 Horizontal Striping
Automatic Detection of Immersive Telepresence ITP Sites
 Cropping
Gathering Phase with ITP Room Systems
Aspect ratio for standard endpoints
Skins and Frames
 10+
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 Telepresence Display Decision Matrix
Room Switch Telepresence Layouts
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 Reserved Screens
Speaker Priority in CP Video Layouts
Grid Screens
Video Layout Examples
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 Selecting Speaker Priority
Telepresence Mode License
AVC endpoints only
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 Enabling Telepresence Mode
  Manual
 Monitoring Ongoing Conferences
Monitoring Telepresence Mode
 None
Monitoring Participant Properties
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 Enabling and Using Multiple Cascade Links
 RMX Telepresence Layout Mode Room Switch
RMX Telepresence Layout Mode Continuous Presence figure
 Creating a Link Participant
RMX Telepresence Layout Mode Continuous Presence
Link Participant in the Dial Out RMX
For more information see
 To create a Link Participant in the dial-out RMX
 An Undefined Participant Link
Participant Link in the Dial In RMX
 Disconnection Causes
Monitoring Multiple Cascade Links
Defined Participant Link
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 Video Preview
Additional Conferencing Information
Video Preview Guidelines
 Workstation Requirements to Display Video Preview
Testing your Workstation
 Previewing the Participant Video
DirectX Diagnostic Tool dialog box opens
To preview the participant video
 Additional Conferencing Information
 To enable Auto Scan
Guidelines for Using Auto Scan and Customized Polling
Auto Scan and Customized Polling in Video Layout
Enabling the Auto Scan and Customized Polling
 To define the scanning order in the Customized Polling tab
Customized Polling
Customized Polling dialog box is displayed
 Customized Polling Dialog Box Command Buttons Description
 Packet Loss Compensation LPR and DBA
Lost Packet Recovery
Packet Loss
 Enabling Lost Packet Recovery
 Monitoring Lost Packet Recovery
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 Network Quality Indication
Layout Indications
Network Quality Levels
 Displaying the Network Quality icons
Indication Threshold Values
Customizing the Network Quality Icon Display
Network Quality Icon Indication Threshold Flags Description
 Default no
Disable the display of the Network Quality icon
Disable the display of Network Quality icons displayed
Default YES
 Audio Participants Indication
Recording Indications
Recording
Recording Paused
 Layout Indications Icon Display Positions
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 Enabling Lecture Mode
Lecture Mode
Selecting the Conference Lecturer
 To automatically select the lecturer
To automatically select a defined participant
 Enabling the Automatic Switching
 Lecture Mode Monitoring
 To control the Lecture Mode during an Ongoing Conference
 When enabled, the following rules apply
Restricting Content Broadcast to Lecturer
 Muting Participants Except the Lecturer
 Enabling the Mute Participants Except Lecturer Option
 Audio Algorithm Support Guidelines
Audio Algorithm Support
SIP Encryption
 Mono
 Stereo
Audio algorithms supported for Isdn
Supported Audio Algorithm vs Bitrate Minimum Bitrate kbps
 722.1 16K 722 48K 722 56K 722 64K
 To view the participant’s properties during a conference
Monitoring Participant Audio Properties
 Guidelines for Automatically Muting Noisy Endpoints
Automatic Muting of Noisy Endpoints
 Automatic Muting of Noisy Endpoints at the Conference Level
Automatic Muting of Noisy Endpoints
YES
 Automatic Muting of Noisy Endpoints at the MCU Level
To modify the system flag setting
 Permanent Conference
 Enabling a Permanent Conference
 Closed Captions Guidelines
Closed Captions
 Enabling Closed Captions
New Flag field enter Enableclosedcaption
To change the flag value
 Defining Cascading Conferences
Setting the Video Layout in Cascading conferences
Cascading Link Properties
 Defining Cascading Conferences
 Play Tone Upon Cascading Link Connection
Dtmf Forwarding
Flags Controlling Cascading Layouts
 Basic Cascading
Possible Cascading Topologies
 Dialing Directly to a Conference
Basic Cascading Using IP Cascaded Link
Dialing to an Entry Queue
Basic Cascading Topology IP Cascading Link
 Automatic Identification of the Cascading Link
Basic Cascading Using Isdn Cascaded Link
Gateway to Gateway Topology
Gateway to MCU/ MCU to Gateway Topology
 Gateway to Gateway Calls via Isdn Cascading Link
Cascading Between Two MCUs Using an Isdn Link
MCU to MCU
 For example
Gateway to MCU Calls via Isdn Cascading Link
 MCU to MCU Calls via Isdn Cascading Link
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 LPR
Conference Profile Definition
 MCU Interoperability Table
 Defining Cascading Conferences
 Command box, enter H239OlcPatch
System Flag Settings
Suppression of Dtmf Forwarding
 Master-Slave Cascading
Star Cascading Topology
 Master-Slave Star Cascading Topology
 Conferences pane, select the conference
To define the dial-out cascade participant link
MGC VSW HD
 New Participant Dial-out Cascade Link Field Description
 New Participant Dial-out Cascade Link
Enablecascadedlinktojoinwithoutpassword flag to YES
 New Participant Dial-in Cascade Link Field Description
To define a Dial-in Participant as the cascade link
 If a gatekeeper is used H.323 ID
If a gatekeeper is used This field is left empty
If a gatekeeper is not used Select E.164 digits 0-9, *, #
 Enabling Cascading
Cascading via Entry Queue
Cascaded Conferences Star Topology
 To Define a Cascade-Enabled Entry Queue
Creating the Cascade-enabled Entry Queue
 To define the Dial-out Cascaded Link
Creating the Dial-out Cascaded Link
Click OK New Entry Queue enabling cascading is created
Name field, enter a participant name
 Method B
Method a
 To enable cascaded links to connect without a password
Enabling Cascaded Conferences without Password
Set the Enablecascadedlinktojoinwithoutpassword flag to YES
Monitoring Star Cascaded Conferences
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 Advanced tab, in the Node Type field, select MCU Click OK
Cascading Conferences H.239-enabled MIH Topology
 MIH Cascading Levels
MIH Cascade a Sample 3-Level Cascading Configuration
Cascading Topologies
 Master Slave Conferences
MIH Cascading Guidelines in CP Licensing
MIH Cascade Levels
 MIH Cascading Master-Slave Relationship
Video Session Mode, Line Rate and Video Settings
 RMX
RMX CP HD
RMX CP CIF
RMX VSW HD
 Method
MGC to RealPresence Collaboration Server Cascading
 Method
  H263ANNEXT=YES default
Setting Flags on the RealPresence Collaboration Server
 FORCE1X1LAYOUTONCASCADEDLINKCONNECTION=YES default
To modify the flags
 Method II Defining the Cascading Entry Queue in the MGC
Setting Flags in the MGC
To define the Cascading Entry Queue in the MGC
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 For Example 1002##12001##1234
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 MGC HD VSW
Defining the Cascading Conferences
HD VSW
 To define the Dial-out Participant
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 Meeting Rooms
 Meeting Rooms List
Use Time Out as Dtmf Delimiter
Meeting Rooms are listed in the Meeting Room list pane
Value / Description Flag Name
 Meeting Rooms List Columns Field Description
To list Meeting Rooms
 Use Time Out as Dtmf Delimiter
Automatic Password Generation Flags
 Meeting Room Toolbar & Right-click Menu
 To create a new meeting room
Creating a New Meeting Room
Meeting Rooms pane, click the New Meeting Room
Button or right-click an empty area
 Entry Queues
Entry Queues, Ad Hoc Conferences and SIP Factories
 Default Entry Queue Properties Parameter Value
Default Entry Queue properties
Defining a New Entry Queue
 To define a new Entry Queue
 Entry Queue Definitions Parameters Option Description
 Shared Number Dialing
 Modifying the EQ Properties
Listing Entry Queues
Transit Entry Queue
To view the list of Entry Queues
 To cancel the Transit Entry Queue setting
Setting a Transit Entry Queue
To designate an Entry Queue as Transit Entry Queue
RMX Management pane, Rarely Used list, click Entry Queues
 Configuring the Collaboration Server as IVR Provider
Guidelines for setting the Entry Queue as IVR Provider
Entry Queue IVR Service
IVR Provider Entry Queue Shared Number Dialing
 Entry Queue
Using External IVR Services via the MCCF-IVR Package
 Call Flow for Standalone SIP Endpoints
Call Flows
Call Flow for Standalone TIP Endpoints
 Call Flow for TIP Endpoints from a Polycom ITP System
 To configure the Entry Queue for External IVR Services
Configuring the Entry Queue to Use External IVR Services
RMX Management pane, click Entry Queues
 Creating SIP Factories
SIP Factories
To create a new SIP Factory
RMX Management pane, Rarely Used list, click SIP Factories
 New Factory Properties Option Description
 Click OK New SIP Factory is added to the list
 Monitoring Registration Status
Ad Hoc Conferencing
 Gateway to Polycom Distributed Media Application DMA
 Address Book
 Viewing the Address Book
 To expand the group to view the group members
Participants List Pane Information
To collapse a group
» Double-click the group name or click the Collapse button
 Displaying and Hiding the Address Book
Adding Participants from the Address Book
 Adding a Group from the Address Book to Conferences
Participant Groups
Managing Groups in the Address Book
To add a group to a new conference or an ongoing conference
 Address Book Navigation Action Description
Select one of the following actions
 Adding a Participant to the Address Book
Managing the Address Book
Adding a New participant to the Address Book Directly
To add a new participant to the Address Book
 New Participant General Field Description
 Only
New Participant General
 IP only
SIP Only
 New Participant Advanced Field Description
 Dial-out SIP Only
AGC
 Guidelines for Substituting E.164 Number in Dial String
Substituting E.164 Number in Dial String
 Modifying Participants in the Address Book
When required, you can modify the participant’s properties
To modify participant properties in the Address Book
 To delete participants from the Address Book
Deleting Participants from the Address Book
 To copy or move a participant to another group
Copying or Moving a Participant
Copy / Move Participant Function Description
 Filtering the Address Book
Searching the Address Book
Paste Participant Function Description
 To filter the data in an address book group
Filtering Address Book Data Using a Predefined Pattern
 Filtering Address Book Data Using a Custom Pattern
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 To clear the filter and display all entries
Clearing the Filter
 Obtaining the Display Name from the Address Book
 Exporting an Address Book
Importing and Exporting Address Books
Importing an Address Book
To Export an Address Book
 Integration with Resource Manager
Upgrading and Downgrading Considerations
 RealPresence Collaboration Server Side
 Guidelines for Scheduling Reservations
Scheduling Reservations
System
Resources
 Reservations
 Toolbar Buttons
Using the Reservation Calendar
To open the Reservation Calendar
RMX Management pane, click the Reservation Calendar button
 Week View
Reservations Views
Day View
Single day is displayed
 List View
Today View
 To change between Week and Day views
Changing the Calendar View
 To change to List View
To view Today the current date
 Creating a New Reservation
Scheduling Conferences Using the Reservation Calendar
To return to Calendar View
Method III To interactively define the duration
 Open the Reservation Calendar
To create a new reservation
Select a starting time slot
 New Reservation Reserved Resources Field Description
 All Reservations
New Reservation Schedule Tab Field Description
 Recur every weeks field
 You can add participants from the Participants Address Book
 Managing Reservations
Using the Week and Day views of the Reservations Calendar
Viewing and Modifying Reservations
 To change the Reservation’s Start time
To move the Reservation to another time slot
To change the Reservation’s End time
Reservation Properties General dialog box opens
 Adjusting the Start Times of all Reservations
 Scheduling Reservations
 Deleting Reservations
Searching for Reservations using Quick Search
To delete a single reservation
To delete all recurrences of a reservation
 Clear the Quick Search field
To clear the search and display all reservations
Click Search
All Reservations are displayed
 Operator Conferences
Operator Assistance & Participant Move
 Defining the Components Enabling Operator Assistance
Operator Conference Guidelines
 New Conference IVR Service General dialog box opens
New Conference IVR Service Welcome dialog box opens
 New Conference IVR Service Dtmf Codes dialog box opens
Click the Video Services tab
 New Entry Queue IVR Service Conference ID dialog box opens
New Entry Queue IVR Service Welcome dialog box opens
Click the Operator Assistance tab
 To define a Conference Profile for an Operator Conference
 Click the Operator Conference check box
 To start a conference from the Conference pane
Starting an Ongoing Operator Conference
 New Conference General Options Field Description
 Routing Name
New Conference General Options
 To save an ongoing Operator conference as a template
Saving an Operator Conference to a Template
Click the Participants tab
New Conference Participants dialog box opens
 Starting an Operator Conference from a Template
 Requesting Help
 Participant Alerts List
 Using Audible Alarms
Audible Alarms
 Conference Templates
 Conference Template toolbar includes the following buttons
Using Conference Templates
Conference Templates Toolbar Buttons Description
 Creating a new Conference Template from Scratch
Creating a New Conference Template
To create a new Conference Template
Conferences List toolbar includes the following button
 Conference Templates
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 New Participant General dialog box opens
Click the New button
 New Participant Advanced dialog box opens
 Specify the Display Name and Duration
 New Conference Template Information dialog box opens
 To start an ongoing conference from a Template
Starting an Ongoing Conference From a Template
 Conference is started
 To schedule a Reservation from a Conference Template
Scheduling a Reservation From a Conference Template
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 Exporting and Importing Conference Templates
Deleting a Conference Template
To delete Conference Templates
Click the Delete Conference Template button. or
 Exporting All Conference Templates from an MCU
Exporting Conference Templates
To export all Conference Templates from an MCU
 To export selected Conference Templates
Exporting Selected Conference Templates
 To import Conference Templates
Importing Conference Templates
Conference Templates Import dialog box is displayed
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 Start a Conference
 To start an AVC CP conference from the Conference pane
Start an AVC CP Conference from the Conferences Pane
 General Tab
 Support
New Conference General tab parameters Field Description
 System Configuration Flags
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 New Conference Participants Tab Column / Button Description
Participants Tab
 Option is disabled in SVC conferences
 To add participants from the Address Book
Information Tab
All Participants list opens
 New Conference Information Tab Field Description
Media Sources Tab
 To start a SVC conference from the Conference pane
 To start a conference from the Reservation Calendar
Scheduling an AVC-based Reservation
 Starting an Ongoing Conference From a Template
 This section is applicable for CP-AVC only conferences
 Conference Operations
Conference and Participant Level Operations
Copy Conference
Paste Conference
 To paste a conference as a new conference
Paste Conference As
 Operational Buttons
Participant Operations
Participant Level Operations Menu Option Button Description
Resume Video button
 Change to Regular
 Copy Participant
Copy, Cut and Paste Participant
Cut Participant
Paste Participant
 Paste Participant As
 Move Guidelines
Moving Participants Between Conferences
 Moving a Participant Interactively
Moving Participants Options
 Polycom Conferencing for Microsoft Outlook
 Setting up the Calendaring Solution
 Option 1 Using default Exchange Server settings
 Exchange Integration Configuration Option Field Description
 Option 2 Using an alternate Primary Smtp Mailbox
 Exchange Integration Configuration Option
Option 3 Using modified Exchange Server settings
 Calendaring Guidelines
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 Creating a Conference
Creating and Connecting to a Conference
 RealPresence Capture Server or
Connecting to a Conference
 Collaboration Server Standalone Deployment
Polycom Solution Support
 General Monitoring
Conference and Participant Monitoring
 Multi-Selection
Using the Chairperson Password for Filtering
 Click in the Chairperson Password field
To search for an ongoing conference by Chairperson Password
Conference Level Monitoring
 Mixed
Monitoring the Conference in the Conference List Pane
 Conferences Monitoring Information FieldDescription
Displays conference name and type of conference
 To view the parameters of an ongoing CP conference
 Conference Properties General Field Description
Following information is displayed in the General tab
 SVC
Conference Properties General
 Following information is displayed in the Advanced tab
Conference Properties Advanced dialog box opens
 Conference Properties Advanced Parameters
End When Last Participant Remains parameters apply
None
Prefer TIP
 Following information is displayed
Profile Gathering Settings Field/Options Description
 Conference Properties Video Quality dialog box opens
Information, see Video Resolutions in AVC CP Conferencing
 Customized Content Rate
Click the Video Settings tab to list the video parameters
Conference Properties Video Quality Parameters
AS-SIP
 For more information, see Supplemental Conferencing Features
 See Defining New
 Customized Polling Buttons Description
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 To view the parameters of an ongoing SVC conference
Viewing the Properties of Ongoing SVC Conferences
Conference Properties General Parameters Field Description
 Conference Properties General Parameters
 Last Participant Remains parameters apply
 Server RMX Network Port Usage
 Content Rate
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 Requesting Help
 Request to Speak is
Request to Speak
 SDP
Participant Level Monitoring
 Gatekeeper Status Call Admission Control
 Participant’s connection no indication is displayed
 Column Icon/Description
Participant Monitoring Indicators and Properties
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 To view the participant Properties
Viewing the Properties of Participants
 Following parameters are displayed for an IP participant
Monitoring IP Participants
 Mute/Suspend
 Conference. See Conference and Participant Monitoring
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 Conference and Participant Monitoring Polycom, Inc 437
 Milliseconds derived from the Rtcp report
 From the endpoint
 SIP Bfcp TCP
 Participant Connections
Participant Properties Channel Status Advanced Parameters
 Conference and Participant Monitoring
 Conference and Participant Monitoring
 Channel Status tab Channel Status Advanced tab
Monitoring SIP Bfcp Content
 Default
Configuring the System Flag
Detecting Endpoint Disconnection
Detecting SIP Endpoint Disconnection
 Monitoring ISDN/PSTN Participants
System Configuration Flag
Endpoint Disconnection Detection
 Algorithm
 To view the participant properties during a conference
 Participant Properties H.221 Parameters Field Description
 Causes
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 ISDN/PSTN Participant Properties Channel Status
 Monitoring Telepresence Participant Properties
 Recording and Streaming Conferences
 Configuring the Collaboration Server to Enable Recording
 Defining the Dial Out Recording Link
Default Recording Link
To define a Dial Out Recording Link
Recording Link Parameters Description
 Conference IVR Service Properties dialog box is displayed
Enabling the Recording Features in a Conference IVR Service
RealPresenceCaptureServerorRSS4000system IPAddress
Recording Link Parameters ParameterDescription
 Enabling the Recording in the Conference Profile
 Conference Profile Recording Parameters Description
To enable recording for a conference
 Click OK Recording is enabled in the Conference Profile
Dial Out Recording Link Encryption Flag Setting
Dial Out Recording Link Encryption
Dial Out Recording Link Encryption Guidelines
 Managing the Recording Process
Dial Out Recording Link Settings
 Recording Layout
 To manage the recording process using the right-click menu
 Recording Participant Right-click Options Name Description
Server or RSS 4000 system User Guide
 Conference Recording with Codian IP VCR
Using Dtmf Codes to Manage the Recording Process
Monitoring the recording participant
 Users, Connections, and Notes
Administrator
Collaboration Server Users
User Types
 Listing Users
 Adding a New User
Administrators can add new users to the system
To add a new user to the system
RMX Management pane, click Users Users pane is displayed
 To associate a user with a machine
Deleting a User
 To change a user’s password
Changing a User’s Password
To disable a user
Disabling a User
 Renaming a User
To enable a user
Machine Account
To rename a user
 Monitoring
Guidelines for defining a machine account
Active Directory
 Connections
Using Notes
Viewing the Connections List
To list the users who are currently connected to the MCU
 To open or edit a note
To create a note
To delete a note
 Collaboration Server IP Network Services Overview
IP Network Services
 Management Network Primary
Default IP Service Conferencing Service
 IPv6 Addressing Guidelines
 RMX Management pane, click the IP Network Services button
To view or modify the Management Network Service
Modifying the Management Network
 Modify the following fields
Default Management Network Service IP Field Description
Management Network Properties Collaboration Server RMX
 Auto If selected, Site-Local and Global
 Click the Routers tab
 Default Management Network Service Routers Field Description
 Click the DNS tab Modify the following fields
Default Management Network Service DNS Field Description
DNS
DNS Servers Addresses
 Revocation Method
Click the Security tab Modify the following fields
 URL
 To view or modify the Default IP Service
Modifying the Default IP Network Service
RMX Management pane, click IP Network Services
Default IP Service Collaboration Servers RMX 1500/2000/4000
 Default IP Network Service IP Field Description
Default IP Service Collaboration Server RMX
 4000
2000/4000
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 Optional. Click the DNS tab
 IP Network Services
 Aliases
To view or modify the ports values, click the Ports tab
 Fixed Ports
 If required, click the QoS tab
 System.cfg file
View or modify the following fields
 TOS
Click the SIP Servers tab
 SIP Servers Primary / Alternate Server Parameter
Default IP Network Service SIP Servers Field Description
 Outbound Proxy Servers Primary / Alternate Server Parameter
Username@domain name
 Modify the following fields
 To configure the ICE environment, click the SIP Advanced tab
 Network Service V35 tab Field Description
Default IP Network Service SIP Advanced Field Description
 LAN
Ethernet Settings
MNG B LAN
MNG LAN
 To modify the automatic LAN port configuration
 RealPresence Collaboration Server RMX 1500/4000
 RealPresence Collaboration Server RMX 4000 Do not select
Ethernet Settings Parameters Field Description
RealPresence Collaboration Server RMX 1500 Do not select
 IP Network Monitoring
To monitor signaling status
RMX CS IP tab displays the following fields
 IP Network Services
 Click the H.323 tab H.323 tab displays the following fields
 IP Network Services
 IP Network Services
 IP Network Services
 Media Redundancy
LAN Redundancy
Media Redundancy on RealPresence Collaboration Server RMX
 Multipleservices = YES Lanredundancy
Multipleservices = no Lanredundancy
Multipleservices = no
Multipleservices = YES
 Multipleservices = no Lanredundancy = YES
Signaling and Management Redundancy
LAN Connections to the IP ports IP Port Description
RMX 1800 Media Redundancy System Flags System Flag / Value
 = no Management Signaling
 LAN
 Hardware Monitor Indications
Configuration Requirements
RealPresence Collaboration Server RMX
RealPresence Collaboration Server
 RTM LAN Indications Status Description
Network Traffic Control
 Http TCP
RealPresence Collaboration Server RMX Network Port Usage
Https
DNS UDP
 NTP
SSH TCP
UDP, TCP
 RTP
SIP-TLS
Rtcp
SIP -TLS
 ISDN/PSTN Network Services Overview
Defining ISDN/PSTN Network Services
 Non Supported Capabilities and Conferencing Features
Supported Capabilities and Conferencing Features
 To Add an ISDN/PSTN Network Service
Adding/Modifying ISDN/PSTN Network Services
RMX Management pane, click ISDN/PSTN Network Services
Obtaining ISDN/PSTN required information
 Isdn Service Settings Field Description
 Unknown
 Span Definition Field Description
 Configured symmetrically
 Click Save & Continue
Phones Settings Field Description
 To Modify an ISDN/PSTN Network Service
Modifying an ISDN/PSTN Network Service
Click Save & Close
  MCU CLI
 Dial-in Phone Numbers
 Network Security
Multiple Network Services
RealPresence Collaboration Server RMX 1500/4000
RealPresence Collaboration Server
 Network Security
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 That Include ICE
Cards Up to 2 per Media Card Services
 Resource Allocation and Capacity
First Time Installation and Configuration
 Upgrading to Multiple Services
 RealPresence Collaboration Server RMX Hardware Installation
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 Connecting the cables to the RTM LAN
Connecting the cables to the RTM IP
LAN Connections to the RTM IP RTM IP Port Description
LAN Connections to the RTM LAN RTM LAN Port Description
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 LAN Connections to the RTM LAN RTM IP Port Description
 Management, media and signaling for Network Service
 System Flags and License Settings
Collaboration Server Configuration
MNG MNG B
 IP Network Service Definition
 Device Management pane, click IP Network Services
To add new/additional Network Services
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 IP Network Service IP Parameters Field Description
 IP Network Service IP Parameters
 Following flags can be defined per service
Service Configuration dialog box opens
  H263ANNEXT
 Defined and the IP Network Service
 Default IP Network Service SIP Advanced FieldDescription
 Ethernet Settings
Setting a Network Service as Default
Default IP Network Service Icons IconDescription
 Video/Voice Port and Resolution Configuration
Signaling Host IP Address and MCU Prefix in GK Indications
Conference Profile
 Gateway Profiles
 Hardware Monitor
Signaling Monitor
Conferencing
Defining Dial Out Participants
 Reserving Video Resources for a Conference
 Monitoring Conferences
 Resource Report
 Port Usage Gauges
 NAT Network Address Translation Traversal
Remote Connection Using the Internet
Deployment Architectures
Following Remote Connection call flow options are supported
 Remote Connections Enterprise Client Environment Registered
Business to Business Connections
Registered Environment
VBP
 FW Firewall NAT Keep Alive
To enable and modify FW NAT Keep Alive
 SIP TCP Keep-Alive
System Configuration in SBC environments
 IVR Services List
IVR Services
To view the IVR Services list
 IVR Toolbar buttons Button Button Name Descriptions
IVR Services Toolbar
 To add a language
Adding Languages
 To upload messages to the MCU
Uploading a Message File to the Collaboration Server
 Properties General Voice Messages
IVR Message Types by Message Category
 Defining a New Conference IVR Service
Defining a New Conference IVR Service
To define a new Conference IVR Service
 Default is
 Conference IVR Service Properties Global Parameters
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 Chairperson Identifier
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 Message Type Description
Conference IVR Service Properties General Voice Messages
 Indicating the recording status of the conference
 Followed by the Reorder Tone and disconnection
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 Ivrrollcallusetonesinsteadofvoice is set to YES ,
Ivrrollcallusetonesinsteadofvoice is set to YES,
 IVR Services
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 SIF
4SIF
Low
 Dtmf
Video Services Description
 New Conference IVR Service Dtmf Codes dialog box opens
 IVR Services
 IVR Services
 Change to Chairperson
 Defining a New Entry Queue IVR Service
Entry Queue IVR Service
To set up a new Entry Queue IVR Service
RMX Management pane, click IVR Services
 Fill in the following parameters
Ad Hoc Conferencing and External Database Authentication
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 Select the voice messages
 New Entry Queue IVR Service General dialog box opens
 IVR Services
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 Default Conference IVR Service
To select the default Conference IVR Service
 To modify the properties of an IVR Service
To select the Default Entry Queue IVR Service
 Adding a Music File
Replacing the Music File
To replace the Music file
 To define the format settings for audio messages
Defining the format settings for audio messages
Creating Audio Prompts and Video Slides
Recording an Audio Message
 Sound Selection dialog box opens Format field, select PCM
Click Convert Now
Attributes list, select 16.000 kHz, 16Bit, Mono
 To record a new audio message
Recording a new audio message
 IVR Services
 To create a welcome video slide
Creating a Welcome Video Slide
 Error Handling
Inviting Participants using Dtmf
Invite Call Flow
Entering Additional Dtmf Codes
 Conference IVR Services dialog boxes
Enabling the Invite Participants using Dtmf Option
General Video Services Dtmf Codes
 Conference IVR Services General tab is displayed
 Disabled set to Off
 Disabling the Invite Participant Option
To disable the Invite Participant option
 IVR Services Support with TIP Protocol
External IVR Service Control
Guidelines for TIP Support with IVR Services
 Default IVR Prompts and Messages
 Change
Password IVR
 Requests Chairperson help Menu
 IVR Services
 To control the volume of IVR music, Roll Call and messages
Volume Control of IVR Messages, Roll Call and Music
Default IVR Messages Flag Description
 IVR Services in TIP-Enabled Conferences Guidelines
IVR Services in TIP-Enabled Conferences
Entry Queue and Virtual Entry Queue Access
Configuring the Conference and Entry Queue IVR Services
 CDR File Properties
Call Detail Record CDR Utility
CDR File Formats
Unformatted CDR File
 Formatted CDR File
Multi-Part CDR Files
 CDR File Contents
 Viewing the Conference Records
Viewing, Retrieving and Archiving Conference Information
To open the CDR utility
Conference Record Fields Description
 Multi-part CDR File display
 Retrieving and Archiving Conference CDR Records
Refreshing the CDR List
To refresh the CDR list
To retrieve and archive CDR records
 Gateway Functionality
Gateway Calls
 IP Participants
Call Flows
Direct Dialing
 Dialing from H.323 Endpoints
 Dialing from SIP Endpoints
 Optional
Gateway IVR Dialing For IP Participants
 Dial-out Calls
Direct Dialing Using IP Addresses
 Dial-in Calls
 Enabling or Disabling Direct IP Dialing
Calling a SIP Endpoint in a Remote Domain
 Dialing via Gateway IVR for Isdn Participants
Isdn Participants
Dialing from ISDN/PSTN Endpoints
Two dialing methods are available to ISDN/PSTN participants
 Calling an IP Endpoint via Gateway
Pstn Dial-in Using GK Prefix
 Interoperability with DMA
 To define a new Conference IVR Service for gateway calls
Defining the IVR Service for Gateway Calls
Roll Call disabled
Operator Assistance disabled
 Gateway Calls
 Details, see Disconnect on Busy
DefaultGWWelcomeSlide
 Defining the Conference Profile for Gateway Calls
Define the required settings for Encryption and LPR
To define a Conference Profile for Gateway Sessions
 To define a new Gateway Profile
Defining the Gateway Profile
 Gateway Calls Redialing
System Configuration
 Wrong Destination Number Time-out
Wrong Destination Number
Call Failure Reasons H.323, SIP, Isdn
 Connection Indications
Monitoring Ongoing Gateway Sessions
Disconnect on Busy
Disconnect on No Answer
 Gateway Session Name
Gateway Session Parameters
Conference ID
 Connected Participant Parameters
 To set up the Meeting Room for direct dialing
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 Example
Dialing to Polycom RealPresence DMA System
 Manual Dial String Entry
Calling the RealPresence DMA via Gateway IVR
 Automatic Dial String Generation
 Enabling Pstn dial-in using GK prefix
Pstn Dial-in Using GK Prefix
Configuration
Pstn Participant input via Dtmf
 Deploying a Polycom RMX Serial Gateway S4GW
 RMX Manager Application
Installing the RMX Manager Application
 Accessing or Downloading the RMX Manager Installer
 Click Install
Downloading the Installation files from Polycom Support Site
 Accessing the RMX Manager Installer from the Login screen
Installing the RMX Manager on Your Workstation
Click the Install RMX Manager link
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 To install the RMX Manager for Multiple Users
Installing the RMX Manager for Multi-User Capability
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 Starting the RMX Manager Application
 To use the Windows Start menu
To use the browser
Click Start Programs
Click All Programs Polycom RMX Manager
 To connect the RMX Manager to an MCU
Connecting to the MCU
 MCUs Pane
RMX Manager Main Screen
MCUs pane includes a list of MCUs and a toolbar
 MCU Icons and Statuses Icon Description
 Use Other RMX Manager UI Components
Adding MCUs to the MCUs List
To add a Collaboration Server unit
 MCU IP
MCU Properties Field Description
 Grouping the Participants by MCU
 Start Monitoring/Stop Monitoring
 Modifying the MCU Properties
Disconnecting an MCU
Removing an MCU from the MCUs Pane
 Changing the RMX Manager Language
Import/Export RMX Manager Configuration
To select a language
 To Import the RMX Manager Configuration
To Export the RMX Manager Configuration
Export RMX Manager Configuration dialog box opens
Import RMX Manager Configuration dialog box opens
 To install the RMX Manager
Installing RMX Manager in Secure Communication Mode
 Clear the Secured Communication check box Click the DNS tab
Click on the Security tab Security dialog box is displayed
DNS dialog box is displayed
Enter the Local Domain Name
 Create a Certificate Request
 Click the Security tab Security dialog box is displayed
Management Network Properties dialog box is displayed
Select the Secured Communication check box
 Click OK Reset the Collaboration Server
Using an Internal Certificate Authority
RMX Management pane, click Hardware Monitor
 Certificate Export Wizard is displayed
Click the Copy to File button
Click Next Export File Format dialog box is displayed
Select Base-64 encoded X.509 .CER
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 Starting the RMX Web Client
Use the RMX Web Client
 To start the Collaboration Server Web Client
 Viewing and System Functionality Permissions
RMX Web Client Screen Components
 Auditor
 If you are logged in as a User with Chairperson permissions
Conferences List
 RMX Management Pane
List Pane
Status Bar
 Participant Alerts
System Alerts
 Port Usage Gauges
 Address Book
MCU State
 Dialing Direction Dial-in or Dial-out
Displaying and Hiding the Address Book
 Displaying and Hiding Conference Templates
Conference Templates
 Customizing the Main Screen
To adjust column width
To resize a pane
To sort the data by any field column heading
 Increasing and Decreasing the Text Size
To switch between Toolbar and List Views
Customizing the RMX Management Pane
To increase or decrease the text size
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 System and Participant Alerts
Administration and Utilities
Collaboration Server 1500/1800/2000/4000 Status Bar
 To view the System Alerts list
System Alerts
 Active Alarms Pane Columns
Error occurred
An identifying number assigned to the system alert
System Alerts Buttons
 To view the Participants Alerts list
Participant Alerts
 Altering the clock
RMX Time
To Alter the MCU Time
RMX Time Fields Properties Description
 RMX Time Fields Properties
 Resource Capacity
Resource Management
 MPMx MPMRx-D
Resource Usage in AVC CP Conferencing
 Resource Usage in SVC Conferencing
MCU Capacities in Mixed CP and SVC Conferencing
Audio
Mode
 Resource Usage in Mixed CP and SVC Conferencing
AVC Conferencing Video Switching Resource Capacity
MPMRx 3333 Mixed CP
MPMx Mixed CP
 AVC Conferencing Voice
Resource Usage in AVC CP Conferencing
Resource Capacity Modes
MPMx MPMRx
 Video/Voice Port Configuration MPMx
Video/Voice Port Configuration MPMRx
Flexible Resource Capacity Mode
 Forcing Video Resource Allocation to CIF Resolution
Configuring the Video/Voice Resources
To allocate Voice resources
 Resource Reports
To cancel the forcing of CIF resource
To force CIF resource
Mcmsparameters tab, click New Flag
 Displaying the Resource Report
Main toolbar, select Administration Resource Report
Resource Report Fields Parameters Column Description
 Port Gauges
 Port Gauge
 AVC HD AVC SD AVC CIF
Collaboration Server 1800 Resource Capacity
AVC HD AVC SD AVC CIF SVC
 Resource Capacity in Mixed Conferences
Resource Capacity in Non-Mixed Conferences
Port consumption ratios of different calls HD720p HD1080p
 Collaboration Server 2000/4000 Resource Capacity
ISDN/PSTN
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 Port Usage Threshold
Setting the Port Usage Threshold
To Set the Port Usage Threshold
 SIP Dial-in Busy Notification
 Port Usage Gauges
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 To view the System Information properties box
System Information
System Information FieldDescription
 MIBs Management Information Base
Snmp Simple Network Management Protocol
Traps
MIB Files
 Support for MIB-II Sections
Alarm-MIB
MIB H.341 H.323
Standard MIBs
 Unified MIB Snmp Fields Name Type Description
Unified MIB
 Code
 An Example of an Alarm Fault Trap
An Example of an Authentication Failure Trap
An Example of a ColdStart Trap
 RMX MIB entities that do not generate traps
Status Trap
 Administration and Utilities
 Defining the Snmp Parameters in the Collaboration Server
To enable Snmp option
 Snmp Properties Traps dialog box opens
Select the Traps tab
 Snmp
SNMPv3 Traps Field Description
SHA
 SNMPv3 Traps Field Description Version
 Authentication Password
 Snmp Properties Security dialog box opens
Select the Security tab
 Default MD5 Authentication
Default Empty
Enter an Authentication Password
Default DES
 Accepted Host IP Address dialog box opens
Using Audible Alarms
Snmp Properties Security dialog box, click OK
 Audible Alarm Permissions
Configuring the Audible Alarms
Audible Alarm Permissions Option Operator Administrator
Stop Repeating Message
 Audible Alarm User Customization Options Description
Replacing the Audible Alarm File
 Customizing the Multilingual Setting
Multilingual Setting
Download Audible Alarm File window opens
 Banner Display and Customization
To customize the Multilingual Setting
 Sample 1 Banner
Non-Modifiable Banner Text
 Sample 3 Banner
Sample 2 Banner
Sample 4 Banner
 Customizing Banners
Banners Configuration dialog box opens
To customize the banners
Customize the banners by modifying the following fields
 Banner Display
Login Screen Banner
 Main Screen Banner
 Software Management
Backup and Restore Guidelines
 To backup configuration files
Using Software Management
To restore configuration files
Select the Backup Directory Path and then click Backup
 Ping the Collaboration Server
Using Ping
To Ping a network entity from the Collaboration Server
 OK or
 To configure the notifications
Notification Settings
Notification Settings Parameters Field Description
 To access the Logger Diagnostic Files
Logger Diagnostic Files
Following tasks can be performed
 Diagnostic File Button Options Description
Logger Diagnostic Files dialog box, click Browse
To Retrieve the Logger Files
 Information Collector
Standard Security Mode
To View the Logger Files
Click Retrieve Files
 Network Intrusion Detection System Nids
Ultra Secure Mode
 Creating the Information Collector Compressed File
Using the Information Collector
To create the compressed file
 Click Collect Information
Saving the Compressed File
 Auditor Files
Auditor
Viewing the Compressed File
To view the compressed file
 Retrieving Auditor Files
To access Auditor Files
 Name
 To retrieve files for storage on a workstation
Auditor File Viewer
To open the file in the Auditor File Viewer
 StartUp
 To open the Auditor File Viewer from the Administration Menu
 Auditor Event Columns Field Description
 Alerts and Faults that are recorded by the Auditor
Alerts and Faults
Alerts and Faults recorded by the Auditor Event
Audit Events
 Alerts and Faults recorded by the Auditor Event
 Transactions that are recorded by the Auditor
Transactions
Transactions recorded by the Auditor
 ActiveX Bypass
Installing ActiveX
 To reset the RMX
Resetting the Collaboration Server
Click Reset
 Administration and Utilities
 Modifying System Flags
System Configuration Flags
To modify system flags
 RealPresence Capture Server or RSS 4000 system recorder
Manually Added and Deleted System Flags
Mcmsparametersuser Flags Description
 Disableinactiveuser
Contentspeakerintrasup
Enableacceptingicmpredi
Enableagc
 Enablecascadedlinktoj
Enableautoextension
Oinwithoutpassword
Enablecyclicfilesystem
 Olume
Forcesystembroadcastv
Forcesystemlisteningvo
Lume
 Fillfromlastconfiguredspan
Fillfromfirstconfiguredspan
Isdnresourcepolicy
 Itpcropping
 Legacyepcontentdefault
Lastloginattempts
Maxconfpasswordrepeat
Layout
 Maxpasswordrepeapedc
Maxcpresolution
Maxpasswordrepeatedch
Maxintrarequestsperin
 Multipleservices
Minpasswordlength
Mcudisplayname
Minpwdchangefrequenc
 Numofspecialchar
Numofnumeric
Numofuppercasealphab
Numericchairpassdefaul
 Numericconfidmaxlen
Numericconfpassdefault
Numericconfidminlen
LEN
 Passwordexpirationwarni
Passwordexpirationdays
Passwordhistorysize
Restrictcontentbroadca
 Example
 Ultrasecuremode
Systemlisteningvolume
Usegkprefixforpstnca
LLS
 Manually Added, Modified, Deleted System Flags Description
To add a flag
Acceptvoipdtmftype
 Is the preferred codec for SIP/Lync calls
42Kbps, fail, thus disconnecting the call
Manually Added, Modified, Deleted System Flags
Flag Description
 Bytimers
Blockcontentlegacyfor
Bondinggroupdelay
Burnbios
 Cascadelinkplaytoneon
Cfgkeyenableflowcont
Connection
Cellindlocation
 DELAYBETWEENH320DIALO
Timer
Disablecellsnetworkind
Disabledummyregistratio
 Disableselfnetworkind
Disablegwoverlayindicat
Disablewiderestosipdi
Enableciscogk
 Enableepc
ENABLECONTENTOF768FOR
Enableflowcontrolrein
Enableexternaldbacces
 Enablenovideoresource
Enablemsfec
Enablerecording
Enablertptrafficshapin
 Enablesirenlpr
Enablesipppcforallus
Enablesirenlprsipencry
Enabletcpackage
 Externaldbpassword
Externaldblogin
Externaldbdirectory
Externaldbip
 Forceaudiocodecforms
Forceresolution
Singlecore
Forceencryptionforund
 G728ISDN
 Numericconfpassdefault LEN  Numericchairpass Defaultlen
H239FORCECAPABILITIES
H264HDGRAPHICSMINCONT
 Ignoreaim
IPV6AUTOADDRESSCONFIGU
Iplinkenvironment
Ipresponseecho
 For cascaded conferences
For single MCU conferences
 Transcoding
 Possible values
Default n
 Medianicmtusize
Maximumrecordinglinks
Minimumframeratethres
Holdforsd
 Possible Values YES / no
 Portgaugealarm
Passwordfailurelimit
Pcmfecc
Pcmlanguage
 Pstnringingdurationsec
Nnovideotimer REMOVEH323EPCCAPTON
Qosipaudio
Qosipvideo
 Enable
Rtcpfirenable
REMOVEH323HIGHPROFILE
Captononpolycomvend
 Interval
Rtcpplienable
Rtcpqosisequaltortp
Rtvmaxbitrateforforc
 Sendwiderestoip
Sendsrtpmki
Sendwiderestoisdn
 Setaudioplc
Setaudioclarity
Setautobrightness
Setdtmfsourcediffins
 Sipfastupdateintervale
Sipenablefecc
Sipbfcpdialoutmode
Sipdualdirectiontcpco
 Sipfreevideoresources
Socketactivitytimeout
Sipomitdomainfrompart
Yname
 Tclatencysize
V35MULTIPLESERVICES
Tcpretransmissiontimeou
Trafficshapingmtufacto
 Manually Added Csmoduleparameters System Flags Description
Manually Adding Flags to the Csmoduleparameters Tab
 Qosipsignaling
Msupdatecontac
Siptcptlstimer
Tremove
 Deleting a Flag
Auto Layout Configuration
To delete a flag
Available Layouts No. of Cells Layout Layout Flag Value
 Default Auto Layout is controlled by 13 flags
Customizing the Default Auto Layout
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 Csenableepc Flag
Legacyepcontentdefaultlayout Flag
Example
 Enabling the Automatic Generation of Passwords
Automatic Password Generation Flags
Automatic Password Generation Flags Description
Hideconferencepassword
 Default in Ultra Secure Mode Conference password must be
Default in non-secured mode means no minimum length
Default in Ultra Secure Mode, Chairperson password must
16, 6 default non-secured mode
 Numericchairpass Default LEN
Ultra Secure Mode Flag
 Ultra Secure Mode
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 Enabling Ultra Secure Mode
 Ultrasecuremode System Flag
Modifying the Ultra Secure Mode System Flag Value
PCM
 To modify the Ultrasecuremode System flag value
System Flags affected by Ultra Secure Mode
 Login and Session Management
Range Default Network Security
Strong Passwords
User Management
 Enablecyclicfilesystemalarms YES/NO
Range Default
Certificate Management
PKI Public Key Infrastructure
 Adding Certificates to the Certificate Repository
To access the Certification Repository
 PKCS#7/P7B
 To add a certificate to the repository
Trusted Certificates
  Send Certificate File
 Paste Certificate and Send Certificate
Paste Certificate and Send Certificate
Send Certificate File
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 To add a Personal Certificate to the Certificate Repository
Personal Certificates
 Click Send Certificate
 Certificate Validation
 General Error message from the SSL library
 Adding a CRL
CRL Certificate Revocation List
 Select the Certificate File Format PEM or DER
To add a CRL to the repository
 To remove a CRL
Removing a CRL
 Revocation Method
Certificate Revocation
One of three Certificate Revocation Methods can be selected
 Global Responder URL
 Self-signed Certificate Creation
Self-signed Certificate
 No Certificate Validation is performed
 SHA1
Self-signed Certificate Field Values Creation
 To perform an Emergency CRL Update procedure
Emergency CRL Certificate Revocation List Update
Download and save the updated CRL files from the CA Server
Disable Secure Communications mode
 Open the Certification Repository and Update the CRL files
 Re-enable Secured Communications Mode
Update the repository
Re-connect to the RMX
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 Siptcpkeepalivetype None
SIP TCP Keep-Alive
RFC5626
If its value is Reregistrationwhennopongresponse
 System Flags Siptcpkeepalivetype / Behavior
Donotreregistrationwhennopongresponse Default
Flag Possible Flag Values
Siptcpkeepalivebehavior
 User and Connection Management
Managing the user login process includes
Keep Alive Frequency
Managing system users includes
 User Types
Managing the System Users
Disabling/Enabling Users
Renaming Users
 Implementing Strong Passwords
Managing the User Login Process
Password Character Composition
 Implementing Password Re-Use / History Rules
Password Length
Defining Password Aging
 Forcing Password Change
Defining Password Change Frequency
Maximum Repeating Characters
 Temporary User Lockout
User Login Record
User Lockout
 Session Timeout
Connection Timeout
Controlling User Sessions
Management Sessions per System
 Erase Session History After Logout
 Guidelines for Customizing the Login Page Banner
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 Securing an External Database
 Standard Security Mode
Ultra Secure Mode
MS Active Directory Integration
Directory and Database Options
 Guidelines
 Directory Services Configuration Field Description
To configure Directory Services
Enabling Active Directory Integration
 Directory Services Role Mapping dialog box is displayed
Restoring the Collaboration Server Using the USB Port
Directory Services Role Mapping Field Description
Click the Role Mapping tab
 FLASH-OVERRIDE-OVERRIDE Classified Networks only
Mlpp Multi Level Precedence and Preemption
Precedence Levels
 SIP Message
Enabling Precedence
Dial-in calls
FLASH-OVERRIDE-OVERRIDE
 Flash Immediate Priority Routine None
 Domain Name = UC  Sub Domain =  r-priority =
 Incoming SIP
No Default
Message
UCC
 Precedence Level Change
Dial-out calls
 Default Cleared Precedence disabled
To configure Precedence Settings
Optional Modify the values if required
Possible Values 1
 Monitoring Precedence Level
Precedence Settings Domains, Levels and Dscp Values
System Flags
 Following 802.1X Authentication methods are supported
Ieee 802.1X Authentication
Certificate Repository
PEAPv0 MSCHAPv2
 802.1X Authentication Configuration Field Description
Enabling and Configuring 802.1X Authentication
Disable the 802.1X Authentication method
EAP-MD5
 Default Disabled
802.1X Authentication System Flags Flag name Description
Range YES/NO
 Disabling 802.1X Authentication
White List Access
Ethernet Monitoring
 Enabling, Disabling and Modifying the White List
To enable, disable, view or modify the White List
 IP Address Modes
Iii Click Yes to apply the modified White List
Workstation / Device
 Alternative Network Address Types Anat
Disabled
System Flag
 Bfcp Over UDP AS-SIP Content
 Enabling AS-SIP Content
 System Flag Enablesendingicmpdestinationunreachable
System Flag Enableacceptingicmpredirect
Internet Control Message Protocol Icmp
 Upgrade / Downgrade Guidelines
Password Encryption
Modifying the flag values
 SIP UDP
Polycom
 Non-hashed Passwords
 Self-signed Certificate Creation Field Value
Media Encryption and Authentication
 Negotiation Protocol Authentication Tag Length
Privacy Protocols Flag Settings
Range 80, 32
NGH Flag Value
 Viewing the Status of the Hardware Components
Collaboration Server Hardware Monitoring
 HW Monitor Pane Status Columns Field Description
To access Hardware Monitor
 Viewing the Properties of Hardware Components
Diagnostics , or Empty
HW Monitor Pane Toolbar
Critical
 Hardware Properties dialog box has the following structure
To view the MCU Properties
Properties
 MCU 1800 Properties General Info
General information is displayed
 MCU Properties Event Log Column Description
 To view a card properties
 Mezzanine
Card Properties General Info Field Description
 View Backplane Properties
To view the supporting hardware components properties
View FAN Properties
Click Close to return to the Hardware Monitor pane
 Fans
 To view a LAN connector properties
Temperature Thresholds
View LAN Properties
 To run Diagnostics on a card
Diagnostic Mode
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 To exit the Diagnostics Mode
 IP Disconnection Causes
Appendix a Disconnection Causes
Call Disconnection Causes Description
 ARQ
 Call Disconnection Causes Description
 Is longer than the server is willing to interpret
 Request
 Isdn Disconnection Causes Number Summary Description
Isdn Disconnection Causes
 Enquiry
 CUG
 Isdn Disconnection Causes Number Summary Description
 Mandatory information elements containing invalid content
 Active Alarms Alarm Code Alarm Description
Appendix B Active Alarms
ULTRASECUREMODE=YES
 Appendix B Active Alarms
 Active Alarms Alarm Code Alarm Description
 Active Alarms Alarm Code Alarm Description
 Active Alarms Alarm Code Alarm Description
 Active Alarms Alarm Code Alarm Description
 Active Alarms Alarm Code Alarm Description
 Install the appropriate media card
 Active Alarms Alarm Code Alarm Description
 Failure
 Active Alarms Alarm Code Alarm Description
 Active Alarms Alarm Code Alarm Description
 Conference Summary Record
Appendix C CDR Fields, Unformatted File
Conference Summary Record Fields Description
 Conference Summary Record Fields
 Standard Event Record Fields
Event Records
Event Types
 CDR Event Types Event Code Event Name Description
Event Specific Fields
 Participant Connected Recording
Update
Link SIP Private
Extensions Gatekeeper
 User SET END
User Update
Time
Operator
 Start
 Event Fields for Event 1 Conference Start
 Event Fields for Event 2001 Conference Start Continue
Event Fields for Event 1 Conference Start Description
 Appendix C CDR Fields, Unformatted File
 Event Fields for Event 5001 Conference Start Continue
 Event Fields for Event 11001 Conference Start Continue
Event Fields for Event 6001 Conference Start Continue
Event Fields for Event 2 Conference END
 NTI TIE Trunk ATT Accunet
Any other number Unknown
 Event fields for Event 4 ISDN/PSTN Channel Disconnected
 Event fields for Event 5 ISDN/PSTN Participant Connected
 Appendix C CDR Fields, Unformatted File
 Appendix C CDR Fields, Unformatted File
 Appendix C CDR Fields, Unformatted File
 Number of MCU Phone Numbers
 Terminal
 SIP URI
Event fields for Event 15 H323 Call Setup
 Event fields for Event 15 H323 Call Setup
 Changed
 MCU
 Terminal
 Event Fields for Event 20 Billing Code
Event Fields for Event 18 NEW Undefined Participant
 Event fields for Event 26 Recording Link
Event Fields for Event 22 Dtmf Code Failure
 Event Fields for Event 30 Gatekeeper Information
Event Fields for Event 28 SIP Private Extensions
Event fields for Event 31 Participant Connection Rate
Event Fields for Event FieldDescription
 Characters
 Appendix C CDR Fields, Unformatted File
 Event Fields for Event 106 User SET END Time
 Is currently supported
 Isdn
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 Event Fields for Events 2011, 2012,
Disconnection Cause Values
Event Fields for Event 3010 Participant Information
VIP
 Disconnection Cause Values Value Call Disconnection Cause
 Disconnection Cause Values Value Call Disconnection Cause
 Disconnection Cause Values Value Call Disconnection Cause
 Conference is started using one of the following method
Ad Hoc Conferencing without Authentication
 Ad Hoc Conference Initiation without Authentication
Ad Hoc Conferencing with Authentication
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 Conference Access with External Database Authentication
 Conference Access Validation All Participants Always
 Conference Access Validation Chairperson Only Upon Request
 Ad Hoc Settings
 Authentication Settings
 Click OK Reset the MCU for flag changes to take effect
To set the System Configuration flags
Enableexternaldbaccess
Modify the values of the following flags
 Set the External Server Authentication field to
» Set the External Server Authentication field to Numeric ID
Page
 Details
Endpoint
RTP Statistics
 Number of packets arriving out of order.
Processing, but is not considered a fault
Following details are displayed
 Certificate Configuration and Management
Appendix F- Secure Communication Mode
Certificate Template Requirements
 Configure Certificate Management
Switching to Secure Mode
Purchasing and Installing a Certificate
Certificate Requirements
 To enable secure communications mode
Enabling Secure Communication Mode
Default for U.S. Federal licenses TLSV1
Creating/Modifying System Flags
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 Alternate Management Network
Restoring Defaults
 Management Network Primary
Configure the Workstation
Alternate Management Network 1500/2000/4000
 To modify the workstation’s IP addresses
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Page
 To connect directly to the Collaboration Server
Connect to the Management Network
Collaboration Server RMX
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 Collaboration Server RMX
Connect to the Alternate Management Network 1500/2000/4000
 To connect to the Alternate Management Network
 Procedure 2 Configure the Modem
Procedure 1 Install the RMX Manager
Procedure 3 Create a Dial-up Connection
Configure the modem with the following settings
 When the New Connection Wizard is displayed, click Next
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 Connection Wizard
 To Connect using the RMX Manager To use the browser
Procedure 4 Connect to the Collaboration Server
Click All Programs
 Overview
Appendix H Deployment Into Microsoft Environments
 Deployment Architecture 2 RealConnect Cascaded Conferences
 Backward Compatibility to Lync
 Video Resource Requirements and Implications
Support for HD1080p Resolution
 Limit Maximum Resolution for MS SVC Using a System flag
FEC Forward Error Correction
Default Auto
IPv6 Support
 System Flags for Cropping Control
Range Default
 RealPresence CSS Gateway
Sharing Content During a Conference
RealPresence CSS Plug
CSS Gateway Usage Guidelines
 Lync
 CSS Behavior by Lync Content Type CSS Plug CSS Gateway
 Cisco TIP Support
MLA Mode Collaboration Server Side Lync 2013 Avmcu Side
Lync 2013 Participant Monitoring
Mainandinslave
 Monitoring Participant Properties Channel Status Tab
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 Look and Feel
Deployment Architecture 1 RealPresence Hosted Conferences
 Deployment Architecture 2 RealConnect Cascaded Conferences
 Look and Feel for Legacy Endpoints
Look and Feel for Lync Clients and Group Series Endpoints
 Video Optimized
 Remove Empty Cells From the Video Layout
Handle Low Bit Rate Calls From the Avmcu
Case
Range
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 Meet Now Lync Conference
Initiate and Connect to a Conference
RealConnect for Lync
To connect to an Avmcu conference
 Call Admission Control
Video Switching Conferences
Conferencing Behavior
Continuous Presence Conferences
 Monitoring Participant Connections
 Active Alarms
Active Alarms and Troubleshooting
 ICE Active Alarms
 Known Issues
Troubleshooting
URI
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 Appendix I Polycom Open Collaboration Network Pocn
 Single Company Model Polycom and Cisco Infrastructure
Deployment Architectures
 IOS
 Ctms
Solution Architecture Components Version Description
VCS
Polycom Equipment
 MLA
 Multipoint call with DMA
Call Flows
 Multipoint call without DMA
 Model
Company to Company Models Using a Service Provider
Model
Collaboration Server
 Cisco telephony and desktop endpoints
Company to Company via Service Provider Model
 Call Flow
Multipoint call via Service Provider Model
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 Company a
Company B Solution Architecture Components Cisco Equipment
Company B
Deployment architecture includes
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 Configuring the Cisco and Polycom Equipment
Administration
Gatekeepers
 Polycom Equipment
Cisco Equipment
Supported Polycom products Polycom TIP and SIP Versions
SIP only no TIP support Versions
 Configuring DMA
Configuring the Collaboration Server
Configuring Endpoints
Set the Mintipcompatibilitylinerate System Flag
 Entry Queue and Virtual Entry Queue Access
Configuring Entry Queues and IVR Services
Configuring the Conference and Entry Queue IVR Services
 Endpoints Registered to Cucm
Procedure 1 Set the Mintipcompatibilitylinerate System Flag
 SIP Server field, select Specify
TIP HD Video Resolution by Line Rate
Outbound Proxy Servers table
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 Polycom Immersive Telepresence Systems ITP Version
Content Sharing Behavior
Polycom video conferencing endpoints HDX Version
Cisco TelePresence System CTS Versions 1.7
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 Collaboration with Microsoft and Cisco
  Cucm
 RTV 720p Cisco TelePresence System CTS Versions  CTS
 HDX RSS
RealPresence Capture Server
DMA Cmad ITP OTX, RPX, ATX, TPX
Microsoft
 Cisco
 Multipoint Calls using DMA
 Microsoft Lync Server
Solution Interoperability Table
 SP2
CU4
 Supported Resolutions
Supported TIP Resolutions and Resource Allocation
TIP Layout Support & Resource Usage
Resource Allocation
 To configure the Microsoft, Cisco and Polycom components
Configuring the Microsoft, Cisco and Polycom Components
  Appendix H Integration Into Microsoft Environments
 Register the ITP endpoints to the Lync server
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 Flow Control Via H.239
 Encryption
TIP Compatibility Prefer TIP Content Receiver
 A new or existing Profile, click the Advanced tab
To enable Dtls negotiation for content encryption
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 Resolution Configuration
 Content XGA,5fps No Content
Video and Content Endpoint Registration Lync
Endpoints
HDX to Collaboration HD H.264 Video Server
 Monitoring
Operations During Ongoing Conferences
CTS Participants
Participant Properties General dialog box opens
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 Lync Participants RTV
 Known Limitations
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 Perform a Standard Restore
Appendix J Restore Defaults
Standard restore deletes the following files
 Restore Factory Defaults dialog, select Standard Restore
To perform a Standard Restore using the RMX Web Client
 Perform a Comprehensive Restore
 To perform a comprehensive restore using the RMX Web Client
 Optional. Back up the system configuration
 Select Open Folder to view files using Windows Explorer
To perform a comprehensive restore using the USB key
 MD5
Appendix K SIP RFC Support
Rsvp
Srtp
 Appendix K SIP RFC Support
 Traffic Shaping Guidelines
Appendix L Media Traffic Shaping
 Capacity Reduction During Traffic Shaping
System Flags
HD1080p Audio Only
 Flag name Siptimerssetindex
323 & SIP Flag Settings
Appendix M Homologation for Brazil
323 & SIP Protocol Flag Options
 Flag name Disabledummyregistration
Flag name H323TIMERSSETINDEX