Polycom 1500/1800/2000/4000 manual Wrong Destination Number Time-out

Gateway Calls

Wrong Destination Number

●The number of re-dial attempts is controlled by the WRONG_NUMBER_DIAL_RETRIES system flag.

The default number of redial attempts is 3. To modify the number of redial attempts, manually add the flag to system.cfg and set its value to the number of redial attempts required.

The flag value range is 0-5. A flag value of 0 means that no redials are attempted. For more information about system flags see .

●Redial attempts follow the same order as defined in the Gateway Profile: H.323, followed by SIP, followed by ISDN. For more information about Gateway Profiles and Gateway Dial out Protocols see Defining the Gateway Profile.

●Redial on Wrong Number is activated if a Gateway Call fails, for all defined protocols, for any reason or combination of reasons listed in the following table.

Call Failure Reasons - H.323, SIP, ISDN

H.323	SIP		ISDN
Unreachable Destination	484	- Address Incomplete	3 - No Route to Destination
Bad Format Address	404 - Not Found		18 - No User Responding
Adaptive Busy	414	- Request-URI Too Long	28 - Invalid Number Format
Admission Rejected (ARJ)	416 - Unsupported URI Scheme		41 - Temporary Failure
Reason: Request Denied
Item 1: Cannot find
location.
Admission Rejected (ARJ)	420	- Bad Extension
Reason: Called Party Not
Registered
	421	- Extension Required

The user receives the Redial on Wrong Number IVR message: Incorrect destination. Please enter the destination number.

If all the redial attempts fail the user receives the Disconnect on Wrong Number IVR message: Destination could not be reached; call is disconnected.

●Gateway Re-dial is not activated if the reason for call failure is Busy or No Answer, for any of the defined protocols.

Wrong Destination Number Time-out

●A time-out counter is started when the Redial on Wrong Number message is played. If the user does not enter another destination number within the time-out period it is considered a failed dial out attempt.

●The Redial on Wrong Number message and time-out are repeated according to the value of the WRONG_NUMBER_DIAL_RETRIES system flag. If there is no input from the user, after completing the retries, the user receives the Disconnect on Wrong Number IVR message: Incorrect destination number followed by the Reorder Tone.

Polycom®, Inc. 640