Polycom 1500/1800/2000/4000 manual Defining a New Entry Queue IVR Service

IVR Services

●When starting a new conference or defining a new Meeting Room, define the Chairperson Password in the conference General dialog box.

For more information, see Creating a New Meeting Room.

Controlling the receipt of in-band and out-of-band DTMF Codes

The RFC2833_DTMF System Flag controls the receipt of in-band or out-of-band DTMF Codes.

When set to YES (default), the RMX will receive DTMF Codes sent in-band. When set to NO the RMX receives DTMF Codes sent out-of-band. The RMX always sends DTMF Codes in-band (as part of the Audio Media stream). If you wish to modify the flag value, the flag must be added to the System Configuration file. For more information see Modifying System Flags.

Entry Queue IVR Service

An Entry Queue (EQ) is a routing lobby for conferences. Participants are routed to the appropriate conference according to the conference ID they enter.

An Entry Queue IVR Service must be assigned to the Entry Queue to enable the voice prompts and video slide guiding the participants through the connection process.

An Entry Queue IVR Service is a subset of an IVR Service. You can create different Entry Queue Services for different languages and personalized voice messages.

The Collaboration Server is shipped with a default Entry Queue IVR Service and all its audio messages and video slide. You can define new Entry Queue IVR Services or modify the default Entry Queue IVR Service.

Defining a New Entry Queue IVR Service

To set up a new Entry Queue IVR Service:

1 In the RMX Management pane, click IVR Services ().

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