Polycom 1500/1800/2000/4000 manual Fill in the following parameters

IVR Services

2In the IVR Services list, click the New Entry Queue IVR Service () button. The New Entry Queue IVR Service - Global dialog box opens.

3Fill in the following parameters:

Entry Queue IVR Service Properties - Global Parameters

Option	Description
Entry Queue Service	(Mandatory) Enter the name of the Entry Queue Service. The name can be
Name	typed in Unicode. Maximum field length is 80 ASCII characters.
Language	Select the language in which the Audio Messages and prompts will be heard.
	The languages are defined in the Supported Languages function.
External Server	This option is used for Ad Hoc conferencing, to verify the participant’s
Authentication	permission to initiate a new conference. For a detailed description see Appendix
	D - Ad Hoc Conferencing and External Database Authentication.
	Select one of the following options:
	• None to start a new conference without verifying with an external database
	the user right to start it.
	• Conference ID to verify the user’s right to start a new conference with an
	external database application using the conference ID.
Number of User Input	Enter the number of times the participant is able to respond to each menu
Retries	prompt before the participant is disconnected from the MCU.
Timeout for User Input	Enter the duration in seconds that the system waits for input from the participant
(Sec.)	before it is considered as an input error.
DTMF Delimiter	The interaction between the caller and the system is done via touch-tone
	signals (DTMF codes). Enter the key that will be used to indicate a DTMF
	command sent by the participant or the conference chairperson. Possible keys
	are the pound key (#) or star (*).

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