Polycom 1500/1800/2000/4000 manual Detecting Endpoint Disconnection, Configuring the System Flag

Conference and Participant Monitoring

Detecting Endpoint Disconnection

Endpoint disconnect can be detected for

●SIP endpoints - Detecting SIP Endpoint Disconnection

●H.323 endpoints - H.323 Endpoint Disconnection Detection

Detecting SIP Endpoint Disconnection

When an abnormal disconnection of SIP endpoints occurs because of network problems or client application failures, SIP endpoints remain connected to the conference causing connection disruptions. For example, the video freezes in the layout or blocks content for SIP endpoints when a quick re-connection is performed. It can take several minutes to detect the SIP endpoint disconnection using the SIP standard behavior.

In a normal SIP video call, audio and video (RTP and RTCP) messages are sent from the endpoints to the MCU to detect the signaling of connected endpoints. Conversely, SVC endpoints might not send video RTP messages to the MCU when a participant is not displayed in the video layout of any of the participants in the conference. For SVC endpoints, the MCU will only verify audio RTP and RTCP messages and video RTCP messages. Video RTP messages will not be checked.

To detect the disconnection of SIP endpoints in a reasonable amount of time, a new system flag can be defined to specify the amount of time that the MCU should wait for an RTCP or RTP message from the SIP endpoint before the endpoint starts the disconnection process. The system default value is automatically set to 20 seconds.

The system flag, DETECT_SIP_EP_DISCONNECT_TIMER, contains the amount of time in seconds to wait for an RTCP or RTP message to be received from the endpoint. When the time that was set in the system flag has elapsed and no RTCP or RTP audio or video message has been received on either the audio or the video channel, the MCU disconnects the SIP endpoint from the conference. A CDR event record is created with a Call Disconnection Cause of SIP remote stopped responding.

The Microsoft Lync add-in endpoint opens audio and content channels. Lync endpoints can send RTCP/RTP messages and empty RTP audio messages. When the time that was set in the system flag has elapsed and no RTCP or RTP message has been received on the audio channel, the MCU disconnects the endpoint from the conference.

SIP audio only endpoints use the audio channel only. When the time that was set in the system flag has elapsed and no RTCP or RTP message has been received on the audio channel, the MCU disconnects the SIP audio endpoint from the conference.

Configuring the System Flag

The time out used for SIP endpoint disconnection detection is controlled by the

DETECT_SIP_EP_DISCONNECT_TIMER System Flag which must be added to the System Configuration to view or modify its value.

Range: 0 - 300

When the value is set between 0 and 14, the feature is disabled and SIP endpoints are not detected for disconnection. When the value is set between 15 and 300, the feature is enabled.

Default: 20

For more information see , and Modifying System Flags.

Polycom®, Inc. 445