Polycom 1500/1800/2000/4000 manual Appendix B Active Alarms

Appendix B - Active Alarms

Active Alarms

Alarm Code	Alarm Description
Card failure	Possible reasons for the card failure:
	•	Resetting Card
	•	Resetting component
	•	Unknown shelf error
	•	Unknown card error
Card not found	This occurs when: the system does not receive an indication about the
	card (since it does not exist…) usually when the card was removed from
	the MCU and the system did not have a chance to recalculate it
	resources.
Card not responding	Possible reasons for the card not responding:
	• No connection with MPM card.
	• No connection with the Switch.
Cards wrong file's mode
Central signaling component failure	Possible explanations:
	• Central signaling component failure; unit type:
		[NonComponent\CSMngnt\CSH323\CSSIP]
	• Central signaling component failure; unit type: (invalid:
		[NonComponent\CSMngnt\CSH323\CSSIP])
	• Central signaling component failure - Invalid failure type. Unit id: [id],
		Type: [NonComponent\CSMngnt\CSH323\CSSIP], Status:
		[Ok\Failed\Recovered]
	• Central signaling component failure - Invalid failure type
Central Signaling indicating Faulty	Central signaling failure detected in IP Network Service.
status
Central Signaling indicating Recovery
status
Central Signaling startup failure	Central Signaling component is down.
Conference Encryption Error
Configuration of external database did	Check the configuration of the external DB.
not complete.
Could not complete MPM Card startup	Possible explanations:
procedure	• Unit loading confirmation was not received.
	• No Media IP for this card.
	• Media IP Configuration confirmation was not received.
	•	Unspecified problem.
	Check the card slot and reset the card.
Could not complete RTM ISDN Card	The RTM ISDN card cannot complete its startup procedure (usually after
startup procedure	system reset).

Check the card slot and reset the card.

Polycom®, Inc. 902