RealPresence Collaboration Server RMX
Version 8.5 January 2015 3725-74300-000B
Page
 Contents
 Defining AVC-Based Conference Profiles
 108
Sharing Content During Conferences
Defining SVC and Mixed CP and SVC Conference Profiles
 Customized Content Rate 135
131
132
135
 Setting Conferences for Telepresence Mode AVC CP
Implementing Media Encryption for Secured Conferencing
 Additional Conferencing Information
 Defining Cascading Conferences
 239
Meeting Rooms
Entry Queues, Ad Hoc Conferences and SIP Factories
 Address Book
 Scheduling Reservations
Operator Assistance & Participant Move
 Using Audible Alarms 349
Conference Templates
Start a Conference
349
 Conference and Participant Monitoring
Conference and Participant Level Operations
Polycom Conferencing for Microsoft Outlook
 Recording and Streaming Conferences
Users, Connections, and Notes
 IP Network Services
 Network Security 532
Defining ISDN/PSTN Network Services 522
Modifying an ISDN/PSTN Network Service 530
 IVR Services 566
 Call Detail Record CDR Utility
Gateway Calls
 Starting the RMX Web Client
RMX Manager Application 651
Use the RMX Web Client 677
 Administration and Utilities
 Customizing the Multilingual Setting 734
714
716
717
 System Configuration Flags 762
 Ultra Secure Mode 812
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 Collaboration Server Hardware Monitoring
 Appendix a Disconnection Causes 891
 Restoring Defaults
Appendix H Deployment Into Microsoft Environments
 Appendix I Polycom Open Collaboration Network Pocn
 Multipoint Calls using DMA 1039
1023
1035
1036
 Appendix M Homologation for Brazil
Appendix J Restore Defaults
Appendix K SIP RFC Support Appendix L Media Traffic Shaping
 Overview
 Administration menu
Who Should Read This Guide?
How This Guide is Organized
Prerequisites
 About the RealPresence Collaboration Server System
 Network Services Guidelines
IP Networks
 Isdn Networks
Card Configuration Modes
Viewing the Card Configuration Mode
 Features Supported with MPMRx Cards
Differences Between MPMx and MPMRx Media Cards
 General RealPresence Collaboration Server Supported Features
 Support for Microsoft Protocols, algorithms and workflows
 Software Prerequisites and Guidelines
 1500/1800/2000/4000 Getting Started Guide
 Continuous Presence CP Conferencing
Conferencing Modes Overview
AVC Conferencing
 AVC Continuous Presence CP video streams and built layouts
 Video Switching VSW Conferencing
Video Protocol Support in CP Conferences
 Video Switching VSW Conferencing Guidelines
AVC Video Switching VSW video streams and Full Screen Layout
 Up to 2Mbps 160 130 320 260 4Mbps 6Mbps 100 200
 Video resolution
AVC Basic Conferencing Parameters
 Supplemental Conferencing Features
 SVC-based Conferencing
SVC video streams and Layouts
 SVC Conferencing Guidelines
Advantages of SVC Conferencing
  Fecc
 MCU Supported Resolutions for SVC Conferencing
 Mixed CP and SVC Conferencing
 MCU Resource Capacities for Mixed CP and SVC Conferences
 Conferencing Modes Overview
 Using Conference Profiles
Conferencing Parameters Defined in a Profile
 Conferencing Feature
Conferencing Capabilities in the Various Conferencing Modes
Conference Type
IVR
 MCU
Default Profile Settings in CP Conferencing Mode
Default CP Only Conference Profile Settings Value
 Echo Suppression
 Default Profile Settings in SVC Only Conferencing Mode
Default SVC Only Conference Profile Settings Value
Name Meeting Rooms
Entry Queue
 Default SVC Only Conference Profile Settings Value
 Default settings are as follows
Default Mixed CP and SVC Conference Profile Settings Value
 Viewing the List of Conference Profiles
Name
 To list Conference Profiles
RMX Management pane, expand the Rarely Used list
RMX Management pane, click the Conference Profiles button
Conference Profiles Pane Columns Field Description
 To modify the Profile properties
Modifying an Existing Profile
Profiles Toolbar
 Deleting a Conference Profile
Defining New Profiles
To delete a Conference Profile
To define a new Profile
 Exporting and Importing Conference Profiles
Guidelines for Exporting and Importing Conference Profiles
Exporting Conference Profiles
Exporting All Conference Profiles from an MCU
 Exporting Selected Conference Profiles
To export selected Conference Profiles
 Importing Conference Profiles
To import Conference Profiles
 Using Conference Profiles
 Defining AVC-Based Conference Profiles
Defining AVC CP Conferencing Profiles
To define a new CP Profile
RMX Management pane, click Conference Profiles
 Defining AVC-Based Conference Profiles
 New AVC CP Profile General Parameters
Field/Option Description
 Profile Support in Video Switching Conferences
 Define the following parameters
Click the Advanced tab
New Profile Advanced dialog box opens
 New AVC CP Profile Advanced Parameters
 Resource Optimized
Video Quality Optimized
 For CP Conferences only Click the Gathering Settings tab
 Defining New Profiles
 New AVC CP Profile Gathering Settings Parameters
 Click the Video Quality tab
New Profile Video Quality dialog box opens
 Resolution Configuration dialog box
New AVC CP Profile Video Quality Parameters
HD720
HD1080
 Information, see Multiple Content Resolutions
 Cascade Optimized
263
263 & H.264 Auto Selection
 SVC
 Video layout
 Manual
 Defining AVC-Based Conference Profiles
 12+
Page
 Defining AVC-Based Conference Profiles
 Connection to improve call clarity
 New AVC CP Profile Audio Settings Parameters
Participants pane
 For more details, see Automatic Muting of Noisy Endpoints
 New AVC CP Profile IVR Parameters Field/Option Description
 New Profile Recording dialog box opens
New AVC CP Profile IVR Parameters
 Video/Voice Port Configuration MPMx
New AVC CP Profile Recording Parameters Description
 New AVC CP Profile Site Names Parameters
Click the Site Names tab
New Profile Site Names dialog box opens
 New AVC CP Profile Site Names Parameters Field Description
 Selection Site Names Position
Top RightTop LeftMiddle RightMiddle
 Position sliders
Position adjustments using
Horizontal and Vertical
 New AVC CP Profile Site Names Parameters
 Define the following fields
 Defining AVC-Based Conference Profiles
 Service Name
 Click the Layout Indications tab
 Disableselfnetworkind Selfindlocation
 Additional Information for Setting CP Profiles
Gathering Phase
 Gathering Phase Guidelines
 Gathering Phase Duration
Partygatheringdurationseconds Range 0 3600 seconds
 Enabling the Gathering Phase Display
Overlay Layouts
 Guidelines for using the Overlay Layouts
 Selecting the Overlay Layouts
 Site Names Definition
 Shorten the Site Name Display
Guidelines
 Site Names Display Position
 Defining AVC-Based Conference Profiles
  Same Layout mode
 Send Text Message to Participant dialog box is displayed
Select the Enable check box
Click the Message Overlay tab
 To cancel the Message Overlay display
Selecting the Chinese Font for Text Display
Selecting the Chinese Font
To send text to selected participants
 Defining AVC-Based Conference Profiles
 Defining an AVC Video Switching Conference Profile
To Create a Video Switching Profile
 Define the New Profile General parameters
 New AVC VSW Profile General Parameters
CIF
 High Profile Support in Video Switching Conferences
Minimum Threshold Line Rate System Flags
Guidelines
Vswcifhpthresholdbitrate Vswsdhpthresholdbitrate
 Defining AVC-Based Conference Profiles
 By default, the Conferencing Mode is set to CP
Defining SVC and Mixed CP and SVC Conference Profiles
Defining SVC Conference Profiles
To define SVC Only Profile
 New SVC Profile General Parameters Field/Option Description
 New Profile Advanced dialog box opens
 Define the following supported parameters
New SVC Profile Advanced Parameters Field/Option Description
 New Profile Video Quality dialog box opens
 Use this option when most of the endpoints support H.263
 Click the Video Settings tab
 Click the Audio Settings tab
 Click the IVR tab
  PCM
New SVC Profile IVR Parameters Field/Option Description
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 New SVC Profile Network Services Parameters
Parameter Description
 To configure a mixed AVC and SVC conference
Defining Mixed CP and SVC Conferencing Profiles
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 Video Resolutions in AVC CP Conferencing
Video Display with CIF, SD and HD Video Connections
 High Profile Support in CP Conferences
High Profile Guidelines
 HD1080p60 Resolution Guidelines
 With Video Quality mode set to Motion
 CP Resolution Decision Matrix
CP Conferencing with H.263 4CIF
263 4CIF Guidelines
Qcif CIF
 Resource-Quality Balanced default
Video Resource Usage
Resource Optimized
Video Quality Optimized
 HD1080p30
HD720p60
HD720p30
CIF
 Resolution Configuration for CP Conferences
Modifying the Resolution Configuration
Maximum Negotiated Line Rate for Resolutions
Guidelines
 Resolution Configuration
 Resolution Configuration Basic
Maximum CP Resolution Pane
Resolution Configuration Pane
Limiting Maximum Resolution
 Sharpness and Motion
Resolution Configuration Detailed
Sharpness Resolution sliders Motion Resolution sliders
 Resolution Configuration Sliders
 Sharpness mode Motion mode
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 Flag Settings
Setting the Maximum CP Resolution for Conferencing
 Additional Video Resolutions
Minimum Frame Rate Threshold for SD Resolution
 W448p Resolution
SIP
 Enabling Support of the w448p Resolution
Content
Packet Loss Compensation
Isdn
 Additional Intermediate Video Resolutions
Collaboration Server System Flag Settings
 Sharing Content During Conferences
Content Control Protocols
Guidelines for Controlling Content
Supported Content Control Protocols
 Guidelines for Using SIP Bfcp Content
Content Sharing Using H.239 Protocol
Content Sharing Using Bfcp Protocol
 Content Sharing Using People+Content Protocol
Dial-out System Flags
Bfcp support in dial-in Connections
UDP and TCP
 MPMRx MPMx Base profile High profile
Content Media Protocols
AVC non-TIP conferences Content RMX 1500/2000/4000 Profile
 Highest Common
Content Transmission Methods
Content Video Switching
 Fixed Rate
Multiple Content Resolutions
Highest Common Calculation Depending on Content Settings
Page
 Content Settings
MCU Usage Modes of Content Protocols
Customized Content Rate
263 263 & H.264 Auto Selection Cascade Optimized 264 HD
 Content Sharing Properties
263
263 & H.264 Auto Selection
Cascade Optimized
 Guidelines for Sharing Content Using H.264 HD
HD System Flags Content Settings Flag Name Range Default
H264HDGRAPHICSMINCONTENTRATE
H264HDHIGHRESMINCONTENTRATE
 Sending Content to Legacy Endpoints
Content Sharing Related Issues
Sharing Content in Cascaded Environments
 Sending Content to Legacy Endpoints in Telepresence Mode
Guidelines for Sending Content to Legacy Endpoints
Content Display on Legacy Endpoints
 Exclusive Content Mode
Guidelines for Sharing Content in Exclusive Content Mode
 Forcing Other Content Capabilities
Managing Noisy Content Connections
 Useful Procedures in Content Sharing
Defining Content Sharing Parameters for a Conference
To set the content sharing parameters
Content sharing Options Field Description
 Content sharing Options
Non-TIP Conferences
 Cascade Optimized Content Sharing
 Content Settings list, select Customized Content Rate
Selecting a Customized Content Rate
To Select the Customized Content Rate
 Sharing Content in Multiple Content Resolutions Mode
To enable Multiple Content Resolutions
 To give token ownership
Giving and Canceling Token Ownership AVC Participants
Select Change To Content Token Owner in the drop-down menu
 To end the current Content session
Stopping a Content Session
To cancel token ownership
 Content Sharing Reference Tables
Resolutions and Content Rate Reference Tables
Content Rate Table
Settings
 Resolution per Content Rate Tables
For RMX1800-0, maximum content resolution is HD1080p30
 Highest Common Content Rates Tables
Highest Common Content Bit Rate for H.264 Base Profile
 Highest Common Content Bit Rate for H.264 High Profile
 Cascade Optimized Fixed Content Rates Tables
Cascade Optimized Content Bit Rate for H.264 Base Profile
 Cascade Optimized Content Bit Rate for H.264 High Profile
 Implementing Media Encryption for Secured Conferencing
Media Encryption Guidelines
 Implementing Media Encryption for Secured Conferencing
 Direct Connection to the Conference
 Connection to the Entry Queue
 Media encryption is enabled at three levels
Profile Setting
Enabling Media Encryption for a Conference
Recording Link Encryption
 Setting the Encryption Flags
To enable encryption at the conference level
Enabling Encryption in the Profile
To modify the Encryption flags
 Enabling Encryption at the Participant Level
 To enable encryption at the participant level
Monitoring the Encryption Status
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 Setting Conferences for Telepresence Mode AVC CP
Collaboration Server Telepresence Mode Guidelines
Participants using two RealPresence RPX HD 400 Room Systems
System Level
 Automatic Detection of Immersive Telepresence ITP Sites
Horizontal Striping
 Gathering Phase with ITP Room Systems
Cropping
Aspect ratio for standard endpoints
Skins and Frames
 10+
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 Room Switch Telepresence Layouts
Telepresence Display Decision Matrix
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 Speaker Priority in CP Video Layouts
Reserved Screens
Grid Screens
Video Layout Examples
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 AVC endpoints only
Telepresence Mode License
Selecting Speaker Priority
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 Enabling Telepresence Mode
  Manual
 Monitoring Telepresence Mode
Monitoring Ongoing Conferences
 Monitoring Participant Properties
None
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 Enabling and Using Multiple Cascade Links
 RMX Telepresence Layout Mode Continuous Presence figure
RMX Telepresence Layout Mode Room Switch
 RMX Telepresence Layout Mode Continuous Presence
Creating a Link Participant
Link Participant in the Dial Out RMX
For more information see
 To create a Link Participant in the dial-out RMX
 Participant Link in the Dial In RMX
An Undefined Participant Link
 Defined Participant Link
Monitoring Multiple Cascade Links
Disconnection Causes
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 Video Preview Guidelines
Additional Conferencing Information
Video Preview
 Testing your Workstation
Workstation Requirements to Display Video Preview
 To preview the participant video
DirectX Diagnostic Tool dialog box opens
Previewing the Participant Video
 Additional Conferencing Information
 Guidelines for Using Auto Scan and Customized Polling
To enable Auto Scan
Auto Scan and Customized Polling in Video Layout
Enabling the Auto Scan and Customized Polling
 Customized Polling dialog box is displayed
Customized Polling
To define the scanning order in the Customized Polling tab
 Customized Polling Dialog Box Command Buttons Description
 Packet Loss
Lost Packet Recovery
Packet Loss Compensation LPR and DBA
 Enabling Lost Packet Recovery
 Monitoring Lost Packet Recovery
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 Network Quality Levels
Layout Indications
Network Quality Indication
 Indication Threshold Values
Displaying the Network Quality icons
Customizing the Network Quality Icon Display
Network Quality Icon Indication Threshold Flags Description
 Disable the display of the Network Quality icon
Default no
Disable the display of Network Quality icons displayed
Default YES
 Recording Indications
Audio Participants Indication
Recording
Recording Paused
 Layout Indications Icon Display Positions
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 Selecting the Conference Lecturer
Lecture Mode
Enabling Lecture Mode
 To automatically select a defined participant
To automatically select the lecturer
 Enabling the Automatic Switching
 Lecture Mode Monitoring
 To control the Lecture Mode during an Ongoing Conference
 Restricting Content Broadcast to Lecturer
When enabled, the following rules apply
 Muting Participants Except the Lecturer
 Enabling the Mute Participants Except Lecturer Option
 SIP Encryption
Audio Algorithm Support
Audio Algorithm Support Guidelines
 Mono
 Supported Audio Algorithm vs Bitrate Minimum Bitrate kbps
Audio algorithms supported for Isdn
Stereo
 722.1 16K 722 48K 722 56K 722 64K
 Monitoring Participant Audio Properties
To view the participant’s properties during a conference
 Automatic Muting of Noisy Endpoints
Guidelines for Automatically Muting Noisy Endpoints
 YES
Automatic Muting of Noisy Endpoints
Automatic Muting of Noisy Endpoints at the Conference Level
 To modify the system flag setting
Automatic Muting of Noisy Endpoints at the MCU Level
 Permanent Conference
 Enabling a Permanent Conference
 Closed Captions
Closed Captions Guidelines
 To change the flag value
New Flag field enter Enableclosedcaption
Enabling Closed Captions
 Cascading Link Properties
Setting the Video Layout in Cascading conferences
Defining Cascading Conferences
 Defining Cascading Conferences
 Flags Controlling Cascading Layouts
Dtmf Forwarding
Play Tone Upon Cascading Link Connection
 Possible Cascading Topologies
Basic Cascading
 Basic Cascading Using IP Cascaded Link
Dialing Directly to a Conference
Dialing to an Entry Queue
Basic Cascading Topology IP Cascading Link
 Basic Cascading Using Isdn Cascaded Link
Automatic Identification of the Cascading Link
Gateway to Gateway Topology
Gateway to MCU/ MCU to Gateway Topology
 MCU to MCU
Cascading Between Two MCUs Using an Isdn Link
Gateway to Gateway Calls via Isdn Cascading Link
 Gateway to MCU Calls via Isdn Cascading Link
For example
 MCU to MCU Calls via Isdn Cascading Link
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 Conference Profile Definition
LPR
 MCU Interoperability Table
 Defining Cascading Conferences
 Suppression of Dtmf Forwarding
System Flag Settings
Command box, enter H239OlcPatch
 Star Cascading Topology
Master-Slave Cascading
 Master-Slave Star Cascading Topology
 MGC VSW HD
To define the dial-out cascade participant link
Conferences pane, select the conference
 New Participant Dial-out Cascade Link Field Description
 Enablecascadedlinktojoinwithoutpassword flag to YES
New Participant Dial-out Cascade Link
 To define a Dial-in Participant as the cascade link
New Participant Dial-in Cascade Link Field Description
 If a gatekeeper is not used Select E.164 digits 0-9, *, #
If a gatekeeper is used This field is left empty
If a gatekeeper is used H.323 ID
 Cascaded Conferences Star Topology
Cascading via Entry Queue
Enabling Cascading
 Creating the Cascade-enabled Entry Queue
To Define a Cascade-Enabled Entry Queue
 Creating the Dial-out Cascaded Link
To define the Dial-out Cascaded Link
Click OK New Entry Queue enabling cascading is created
Name field, enter a participant name
 Method a
Method B
 Enabling Cascaded Conferences without Password
To enable cascaded links to connect without a password
Set the Enablecascadedlinktojoinwithoutpassword flag to YES
Monitoring Star Cascaded Conferences
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 Cascading Conferences H.239-enabled MIH Topology
Advanced tab, in the Node Type field, select MCU Click OK
 Cascading Topologies
MIH Cascade a Sample 3-Level Cascading Configuration
MIH Cascading Levels
 MIH Cascade Levels
MIH Cascading Guidelines in CP Licensing
Master Slave Conferences
 Video Session Mode, Line Rate and Video Settings
MIH Cascading Master-Slave Relationship
 RMX CP HD
RMX
RMX CP CIF
RMX VSW HD
 MGC to RealPresence Collaboration Server Cascading
Method
 Method
 Setting Flags on the RealPresence Collaboration Server
 H263ANNEXT=YES default
 FORCE1X1LAYOUTONCASCADEDLINKCONNECTION=YES default
To modify the flags
 To define the Cascading Entry Queue in the MGC
Setting Flags in the MGC
Method II Defining the Cascading Entry Queue in the MGC
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 For Example 1002##12001##1234
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 HD VSW
Defining the Cascading Conferences
MGC HD VSW
 To define the Dial-out Participant
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 Meeting Rooms
 Use Time Out as Dtmf Delimiter
Meeting Rooms List
Meeting Rooms are listed in the Meeting Room list pane
Value / Description Flag Name
 To list Meeting Rooms
Meeting Rooms List Columns Field Description
 Automatic Password Generation Flags
Use Time Out as Dtmf Delimiter
 Meeting Room Toolbar & Right-click Menu
 Creating a New Meeting Room
To create a new meeting room
Meeting Rooms pane, click the New Meeting Room
Button or right-click an empty area
 Entry Queues, Ad Hoc Conferences and SIP Factories
Entry Queues
 Defining a New Entry Queue
Default Entry Queue properties
Default Entry Queue Properties Parameter Value
 To define a new Entry Queue
 Entry Queue Definitions Parameters Option Description
 Shared Number Dialing
 Listing Entry Queues
Modifying the EQ Properties
Transit Entry Queue
To view the list of Entry Queues
 Setting a Transit Entry Queue
To cancel the Transit Entry Queue setting
To designate an Entry Queue as Transit Entry Queue
RMX Management pane, Rarely Used list, click Entry Queues
 Guidelines for setting the Entry Queue as IVR Provider
Configuring the Collaboration Server as IVR Provider
Entry Queue IVR Service
IVR Provider Entry Queue Shared Number Dialing
 Using External IVR Services via the MCCF-IVR Package
Entry Queue
 Call Flow for Standalone TIP Endpoints
Call Flows
Call Flow for Standalone SIP Endpoints
 Call Flow for TIP Endpoints from a Polycom ITP System
 RMX Management pane, click Entry Queues
Configuring the Entry Queue to Use External IVR Services
To configure the Entry Queue for External IVR Services
 SIP Factories
Creating SIP Factories
To create a new SIP Factory
RMX Management pane, Rarely Used list, click SIP Factories
 New Factory Properties Option Description
 Click OK New SIP Factory is added to the list
 Ad Hoc Conferencing
Monitoring Registration Status
 Gateway to Polycom Distributed Media Application DMA
 Address Book
 Viewing the Address Book
 Participants List Pane Information
To expand the group to view the group members
To collapse a group
» Double-click the group name or click the Collapse button
 Adding Participants from the Address Book
Displaying and Hiding the Address Book
 Participant Groups
Adding a Group from the Address Book to Conferences
Managing Groups in the Address Book
To add a group to a new conference or an ongoing conference
 Select one of the following actions
Address Book Navigation Action Description
 Managing the Address Book
Adding a Participant to the Address Book
Adding a New participant to the Address Book Directly
To add a new participant to the Address Book
 New Participant General Field Description
 New Participant General
Only
 SIP Only
IP only
 New Participant Advanced Field Description
 AGC
Dial-out SIP Only
 Substituting E.164 Number in Dial String
Guidelines for Substituting E.164 Number in Dial String
 To modify participant properties in the Address Book
When required, you can modify the participant’s properties
Modifying Participants in the Address Book
 Deleting Participants from the Address Book
To delete participants from the Address Book
 Copy / Move Participant Function Description
Copying or Moving a Participant
To copy or move a participant to another group
 Paste Participant Function Description
Searching the Address Book
Filtering the Address Book
 Filtering Address Book Data Using a Predefined Pattern
To filter the data in an address book group
 Filtering Address Book Data Using a Custom Pattern
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 Clearing the Filter
To clear the filter and display all entries
 Obtaining the Display Name from the Address Book
 Importing and Exporting Address Books
Exporting an Address Book
Importing an Address Book
To Export an Address Book
 Upgrading and Downgrading Considerations
Integration with Resource Manager
 RealPresence Collaboration Server Side
 Scheduling Reservations
Guidelines for Scheduling Reservations
System
Resources
 Reservations
 Using the Reservation Calendar
Toolbar Buttons
To open the Reservation Calendar
RMX Management pane, click the Reservation Calendar button
 Reservations Views
Week View
Day View
Single day is displayed
 Today View
List View
 Changing the Calendar View
To change between Week and Day views
 To view Today the current date
To change to List View
 Scheduling Conferences Using the Reservation Calendar
Creating a New Reservation
To return to Calendar View
Method III To interactively define the duration
 Select a starting time slot
To create a new reservation
Open the Reservation Calendar
 New Reservation Reserved Resources Field Description
 New Reservation Schedule Tab Field Description
All Reservations
 Recur every weeks field
 You can add participants from the Participants Address Book
 Viewing and Modifying Reservations
Using the Week and Day views of the Reservations Calendar
Managing Reservations
 To move the Reservation to another time slot
To change the Reservation’s Start time
To change the Reservation’s End time
Reservation Properties General dialog box opens
 Adjusting the Start Times of all Reservations
 Scheduling Reservations
 Searching for Reservations using Quick Search
Deleting Reservations
To delete a single reservation
To delete all recurrences of a reservation
 To clear the search and display all reservations
Clear the Quick Search field
Click Search
All Reservations are displayed
 Operator Assistance & Participant Move
Operator Conferences
 Operator Conference Guidelines
Defining the Components Enabling Operator Assistance
 New Conference IVR Service Welcome dialog box opens
New Conference IVR Service General dialog box opens
 Click the Video Services tab
New Conference IVR Service Dtmf Codes dialog box opens
 Click the Operator Assistance tab
New Entry Queue IVR Service Welcome dialog box opens
New Entry Queue IVR Service Conference ID dialog box opens
 To define a Conference Profile for an Operator Conference
 Click the Operator Conference check box
 Starting an Ongoing Operator Conference
To start a conference from the Conference pane
 New Conference General Options Field Description
 New Conference General Options
Routing Name
 Saving an Operator Conference to a Template
To save an ongoing Operator conference as a template
Click the Participants tab
New Conference Participants dialog box opens
 Starting an Operator Conference from a Template
 Requesting Help
 Participant Alerts List
 Audible Alarms
Using Audible Alarms
 Conference Templates
 Conference Templates Toolbar Buttons Description
Using Conference Templates
Conference Template toolbar includes the following buttons
 Creating a New Conference Template
Creating a new Conference Template from Scratch
To create a new Conference Template
Conferences List toolbar includes the following button
 Conference Templates
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 Click the New button
New Participant General dialog box opens
 New Participant Advanced dialog box opens
 Specify the Display Name and Duration
 New Conference Template Information dialog box opens
 Starting an Ongoing Conference From a Template
To start an ongoing conference from a Template
 Conference is started
 Scheduling a Reservation From a Conference Template
To schedule a Reservation from a Conference Template
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 Deleting a Conference Template
Exporting and Importing Conference Templates
To delete Conference Templates
Click the Delete Conference Template button. or
 To export all Conference Templates from an MCU
Exporting Conference Templates
Exporting All Conference Templates from an MCU
 Exporting Selected Conference Templates
To export selected Conference Templates
 Conference Templates Import dialog box is displayed
Importing Conference Templates
To import Conference Templates
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 Start a Conference
 Start an AVC CP Conference from the Conferences Pane
To start an AVC CP conference from the Conference pane
 General Tab
 New Conference General tab parameters Field Description
Support
 System Configuration Flags
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 Participants Tab
New Conference Participants Tab Column / Button Description
 Option is disabled in SVC conferences
 All Participants list opens
Information Tab
To add participants from the Address Book
 Media Sources Tab
New Conference Information Tab Field Description
 To start a SVC conference from the Conference pane
 Scheduling an AVC-based Reservation
To start a conference from the Reservation Calendar
 Starting an Ongoing Conference From a Template
 This section is applicable for CP-AVC only conferences
 Conference and Participant Level Operations
Conference Operations
Copy Conference
Paste Conference
 Paste Conference As
To paste a conference as a new conference
 Participant Operations
Operational Buttons
Participant Level Operations Menu Option Button Description
Resume Video button
 Change to Regular
 Copy, Cut and Paste Participant
Copy Participant
Cut Participant
Paste Participant
 Paste Participant As
 Moving Participants Between Conferences
Move Guidelines
 Moving Participants Options
Moving a Participant Interactively
 Polycom Conferencing for Microsoft Outlook
 Setting up the Calendaring Solution
 Option 1 Using default Exchange Server settings
 Exchange Integration Configuration Option Field Description
 Option 2 Using an alternate Primary Smtp Mailbox
 Option 3 Using modified Exchange Server settings
Exchange Integration Configuration Option
 Calendaring Guidelines
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 Creating and Connecting to a Conference
Creating a Conference
 Connecting to a Conference
RealPresence Capture Server or
 Polycom Solution Support
Collaboration Server Standalone Deployment
 Conference and Participant Monitoring
General Monitoring
 Using the Chairperson Password for Filtering
Multi-Selection
 Conference Level Monitoring
To search for an ongoing conference by Chairperson Password
Click in the Chairperson Password field
 Monitoring the Conference in the Conference List Pane
Mixed
 Displays conference name and type of conference
Conferences Monitoring Information FieldDescription
 To view the parameters of an ongoing CP conference
 Following information is displayed in the General tab
Conference Properties General Field Description
 Conference Properties General
SVC
 Conference Properties Advanced dialog box opens
Following information is displayed in the Advanced tab
 End When Last Participant Remains parameters apply
Conference Properties Advanced Parameters
None
Prefer TIP
 Profile Gathering Settings Field/Options Description
Following information is displayed
 Information, see Video Resolutions in AVC CP Conferencing
Conference Properties Video Quality dialog box opens
 Click the Video Settings tab to list the video parameters
Customized Content Rate
Conference Properties Video Quality Parameters
AS-SIP
 For more information, see Supplemental Conferencing Features
 See Defining New
 Customized Polling Buttons Description
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 Conference Properties General Parameters Field Description
Viewing the Properties of Ongoing SVC Conferences
To view the parameters of an ongoing SVC conference
 Conference Properties General Parameters
 Last Participant Remains parameters apply
 Server RMX Network Port Usage
 Content Rate
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 Requesting Help
 Request to Speak
Request to Speak is
 Participant Level Monitoring
SDP
 Gatekeeper Status Call Admission Control
 Participant’s connection no indication is displayed
 Participant Monitoring Indicators and Properties
Column Icon/Description
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 Viewing the Properties of Participants
To view the participant Properties
 Monitoring IP Participants
Following parameters are displayed for an IP participant
 Mute/Suspend
 Conference. See Conference and Participant Monitoring
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 Conference and Participant Monitoring Polycom, Inc 437
 Milliseconds derived from the Rtcp report
 From the endpoint
 SIP Bfcp TCP
 Participant Properties Channel Status Advanced Parameters
Participant Connections
 Conference and Participant Monitoring
 Conference and Participant Monitoring
 Monitoring SIP Bfcp Content
Channel Status tab Channel Status Advanced tab
 Configuring the System Flag
Default
Detecting Endpoint Disconnection
Detecting SIP Endpoint Disconnection
 Endpoint Disconnection Detection
System Configuration Flag
Monitoring ISDN/PSTN Participants
 Algorithm
 To view the participant properties during a conference
 Participant Properties H.221 Parameters Field Description
 Causes
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 ISDN/PSTN Participant Properties Channel Status
 Monitoring Telepresence Participant Properties
 Recording and Streaming Conferences
 Configuring the Collaboration Server to Enable Recording
 Default Recording Link
Defining the Dial Out Recording Link
To define a Dial Out Recording Link
Recording Link Parameters Description
 Enabling the Recording Features in a Conference IVR Service
Conference IVR Service Properties dialog box is displayed
RealPresenceCaptureServerorRSS4000system IPAddress
Recording Link Parameters ParameterDescription
 Enabling the Recording in the Conference Profile
 To enable recording for a conference
Conference Profile Recording Parameters Description
 Dial Out Recording Link Encryption Flag Setting
Click OK Recording is enabled in the Conference Profile
Dial Out Recording Link Encryption
Dial Out Recording Link Encryption Guidelines
 Dial Out Recording Link Settings
Managing the Recording Process
 Recording Layout
 To manage the recording process using the right-click menu
 Server or RSS 4000 system User Guide
Recording Participant Right-click Options Name Description
 Monitoring the recording participant
Using Dtmf Codes to Manage the Recording Process
Conference Recording with Codian IP VCR
 Administrator
Users, Connections, and Notes
Collaboration Server Users
User Types
 Listing Users
 Administrators can add new users to the system
Adding a New User
To add a new user to the system
RMX Management pane, click Users Users pane is displayed
 Deleting a User
To associate a user with a machine
 Changing a User’s Password
To change a user’s password
To disable a user
Disabling a User
 To enable a user
Renaming a User
Machine Account
To rename a user
 Active Directory
Guidelines for defining a machine account
Monitoring
 Using Notes
Connections
Viewing the Connections List
To list the users who are currently connected to the MCU
 To delete a note
To create a note
To open or edit a note
 IP Network Services
Collaboration Server IP Network Services Overview
 Default IP Service Conferencing Service
Management Network Primary
 IPv6 Addressing Guidelines
 Modifying the Management Network
To view or modify the Management Network Service
RMX Management pane, click the IP Network Services button
 Management Network Properties Collaboration Server RMX
Default Management Network Service IP Field Description
Modify the following fields
 Auto If selected, Site-Local and Global
 Click the Routers tab
 Default Management Network Service Routers Field Description
 Default Management Network Service DNS Field Description
Click the DNS tab Modify the following fields
DNS
DNS Servers Addresses
 Click the Security tab Modify the following fields
Revocation Method
 URL
 Modifying the Default IP Network Service
To view or modify the Default IP Service
RMX Management pane, click IP Network Services
Default IP Service Collaboration Servers RMX 1500/2000/4000
 Default IP Service Collaboration Server RMX
Default IP Network Service IP Field Description
 2000/4000
4000
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 Optional. Click the DNS tab
 IP Network Services
 To view or modify the ports values, click the Ports tab
Aliases
 Fixed Ports
 If required, click the QoS tab
 View or modify the following fields
System.cfg file
 Click the SIP Servers tab
TOS
 Default IP Network Service SIP Servers Field Description
SIP Servers Primary / Alternate Server Parameter
 Username@domain name
Outbound Proxy Servers Primary / Alternate Server Parameter
 Modify the following fields
 To configure the ICE environment, click the SIP Advanced tab
 Default IP Network Service SIP Advanced Field Description
Network Service V35 tab Field Description
 Ethernet Settings
LAN
MNG B LAN
MNG LAN
 To modify the automatic LAN port configuration
 RealPresence Collaboration Server RMX 1500/4000
 RealPresence Collaboration Server RMX 1500 Do not select
Ethernet Settings Parameters Field Description
RealPresence Collaboration Server RMX 4000 Do not select
 RMX CS IP tab displays the following fields
To monitor signaling status
IP Network Monitoring
 IP Network Services
 Click the H.323 tab H.323 tab displays the following fields
 IP Network Services
 IP Network Services
 IP Network Services
 Media Redundancy on RealPresence Collaboration Server RMX
LAN Redundancy
Media Redundancy
 Multipleservices = no Lanredundancy
Multipleservices = YES Lanredundancy
Multipleservices = no
Multipleservices = YES
 Signaling and Management Redundancy
Multipleservices = no Lanredundancy = YES
LAN Connections to the IP ports IP Port Description
RMX 1800 Media Redundancy System Flags System Flag / Value
 = no Management Signaling
 LAN
 Configuration Requirements
Hardware Monitor Indications
RealPresence Collaboration Server RMX
RealPresence Collaboration Server
 Network Traffic Control
RTM LAN Indications Status Description
 RealPresence Collaboration Server RMX Network Port Usage
Http TCP
Https
DNS UDP
 UDP, TCP
SSH TCP
NTP
 SIP-TLS
RTP
Rtcp
SIP -TLS
 Defining ISDN/PSTN Network Services
ISDN/PSTN Network Services Overview
 Supported Capabilities and Conferencing Features
Non Supported Capabilities and Conferencing Features
 Adding/Modifying ISDN/PSTN Network Services
To Add an ISDN/PSTN Network Service
RMX Management pane, click ISDN/PSTN Network Services
Obtaining ISDN/PSTN required information
 Isdn Service Settings Field Description
 Unknown
 Span Definition Field Description
 Configured symmetrically
 Phones Settings Field Description
Click Save & Continue
 Click Save & Close
Modifying an ISDN/PSTN Network Service
To Modify an ISDN/PSTN Network Service
  Dial-in Phone Numbers
 MCU CLI
 Multiple Network Services
Network Security
RealPresence Collaboration Server RMX 1500/4000
RealPresence Collaboration Server
 Network Security
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 Cards Up to 2 per Media Card Services
That Include ICE
 First Time Installation and Configuration
Resource Allocation and Capacity
 Upgrading to Multiple Services
 RealPresence Collaboration Server RMX Hardware Installation
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 Connecting the cables to the RTM IP
Connecting the cables to the RTM LAN
LAN Connections to the RTM IP RTM IP Port Description
LAN Connections to the RTM LAN RTM LAN Port Description
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 LAN Connections to the RTM LAN RTM IP Port Description
 Management, media and signaling for Network Service
 MNG MNG B
Collaboration Server Configuration
System Flags and License Settings
 IP Network Service Definition
 To add new/additional Network Services
Device Management pane, click IP Network Services
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 IP Network Service IP Parameters Field Description
 IP Network Service IP Parameters
 Service Configuration dialog box opens
Following flags can be defined per service
  H263ANNEXT
 Defined and the IP Network Service
 Default IP Network Service SIP Advanced FieldDescription
 Default IP Network Service Icons IconDescription
Setting a Network Service as Default
Ethernet Settings
 Conference Profile
Signaling Host IP Address and MCU Prefix in GK Indications
Video/Voice Port and Resolution Configuration
 Gateway Profiles
 Signaling Monitor
Hardware Monitor
Conferencing
Defining Dial Out Participants
 Reserving Video Resources for a Conference
 Monitoring Conferences
 Resource Report
 Port Usage Gauges
 Remote Connection Using the Internet
NAT Network Address Translation Traversal
Deployment Architectures
Following Remote Connection call flow options are supported
 Business to Business Connections
Remote Connections Enterprise Client Environment Registered
Registered Environment
VBP
 To enable and modify FW NAT Keep Alive
FW Firewall NAT Keep Alive
 System Configuration in SBC environments
SIP TCP Keep-Alive
 To view the IVR Services list
IVR Services
IVR Services List
 IVR Services Toolbar
IVR Toolbar buttons Button Button Name Descriptions
 Adding Languages
To add a language
 Uploading a Message File to the Collaboration Server
To upload messages to the MCU
 IVR Message Types by Message Category
Properties General Voice Messages
 To define a new Conference IVR Service
Defining a New Conference IVR Service
Defining a New Conference IVR Service
 Default is
 Conference IVR Service Properties Global Parameters
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 Chairperson Identifier
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 Conference IVR Service Properties General Voice Messages
Message Type Description
 Indicating the recording status of the conference
 Followed by the Reorder Tone and disconnection
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 Ivrrollcallusetonesinsteadofvoice is set to YES,
Ivrrollcallusetonesinsteadofvoice is set to YES ,
 IVR Services
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 Low
4SIF
SIF
 Video Services Description
Dtmf
 New Conference IVR Service Dtmf Codes dialog box opens
 IVR Services
 IVR Services
 Change to Chairperson
 Entry Queue IVR Service
Defining a New Entry Queue IVR Service
To set up a new Entry Queue IVR Service
RMX Management pane, click IVR Services
 Ad Hoc Conferencing and External Database Authentication
Fill in the following parameters
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 Select the voice messages
 New Entry Queue IVR Service General dialog box opens
 IVR Services
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 To select the default Conference IVR Service
Default Conference IVR Service
 To select the Default Entry Queue IVR Service
To modify the properties of an IVR Service
 To replace the Music file
Replacing the Music File
Adding a Music File
 Defining the format settings for audio messages
To define the format settings for audio messages
Creating Audio Prompts and Video Slides
Recording an Audio Message
 Attributes list, select 16.000 kHz, 16Bit, Mono
Click Convert Now
Sound Selection dialog box opens Format field, select PCM
 Recording a new audio message
To record a new audio message
 IVR Services
 Creating a Welcome Video Slide
To create a welcome video slide
 Inviting Participants using Dtmf
Error Handling
Invite Call Flow
Entering Additional Dtmf Codes
 General Video Services Dtmf Codes
Enabling the Invite Participants using Dtmf Option
Conference IVR Services dialog boxes
 Conference IVR Services General tab is displayed
 Disabled set to Off
 To disable the Invite Participant option
Disabling the Invite Participant Option
 Guidelines for TIP Support with IVR Services
External IVR Service Control
IVR Services Support with TIP Protocol
 Default IVR Prompts and Messages
 Password IVR
Change
 Requests Chairperson help Menu
 IVR Services
 Default IVR Messages Flag Description
Volume Control of IVR Messages, Roll Call and Music
To control the volume of IVR music, Roll Call and messages
 IVR Services in TIP-Enabled Conferences
IVR Services in TIP-Enabled Conferences Guidelines
Entry Queue and Virtual Entry Queue Access
Configuring the Conference and Entry Queue IVR Services
 Call Detail Record CDR Utility
CDR File Properties
CDR File Formats
Unformatted CDR File
 Multi-Part CDR Files
Formatted CDR File
 CDR File Contents
 Viewing, Retrieving and Archiving Conference Information
Viewing the Conference Records
To open the CDR utility
Conference Record Fields Description
 Multi-part CDR File display
 Refreshing the CDR List
Retrieving and Archiving Conference CDR Records
To refresh the CDR list
To retrieve and archive CDR records
 Gateway Calls
Gateway Functionality
 Direct Dialing
Call Flows
IP Participants
 Dialing from H.323 Endpoints
 Dialing from SIP Endpoints
 Gateway IVR Dialing For IP Participants
Optional
 Direct Dialing Using IP Addresses
Dial-out Calls
 Dial-in Calls
 Calling a SIP Endpoint in a Remote Domain
Enabling or Disabling Direct IP Dialing
 Isdn Participants
Dialing via Gateway IVR for Isdn Participants
Dialing from ISDN/PSTN Endpoints
Two dialing methods are available to ISDN/PSTN participants
 Pstn Dial-in Using GK Prefix
Calling an IP Endpoint via Gateway
 Interoperability with DMA
 Defining the IVR Service for Gateway Calls
To define a new Conference IVR Service for gateway calls
Roll Call disabled
Operator Assistance disabled
 Gateway Calls
 DefaultGWWelcomeSlide
Details, see Disconnect on Busy
 To define a Conference Profile for Gateway Sessions
Define the required settings for Encryption and LPR
Defining the Conference Profile for Gateway Calls
 Defining the Gateway Profile
To define a new Gateway Profile
 System Configuration
Gateway Calls Redialing
 Call Failure Reasons H.323, SIP, Isdn
Wrong Destination Number
Wrong Destination Number Time-out
 Monitoring Ongoing Gateway Sessions
Connection Indications
Disconnect on Busy
Disconnect on No Answer
 Conference ID
Gateway Session Parameters
Gateway Session Name
 Connected Participant Parameters
 To set up the Meeting Room for direct dialing
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 Dialing to Polycom RealPresence DMA System
Example
 Calling the RealPresence DMA via Gateway IVR
Manual Dial String Entry
 Automatic Dial String Generation
 Pstn Dial-in Using GK Prefix
Enabling Pstn dial-in using GK prefix
Configuration
Pstn Participant input via Dtmf
 Deploying a Polycom RMX Serial Gateway S4GW
 Installing the RMX Manager Application
RMX Manager Application
 Accessing or Downloading the RMX Manager Installer
 Downloading the Installation files from Polycom Support Site
Click Install
 Click the Install RMX Manager link
Installing the RMX Manager on Your Workstation
Accessing the RMX Manager Installer from the Login screen
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 Installing the RMX Manager for Multi-User Capability
To install the RMX Manager for Multiple Users
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 Starting the RMX Manager Application
 To use the browser
To use the Windows Start menu
Click Start Programs
Click All Programs Polycom RMX Manager
 Connecting to the MCU
To connect the RMX Manager to an MCU
 MCUs pane includes a list of MCUs and a toolbar
RMX Manager Main Screen
MCUs Pane
 MCU Icons and Statuses Icon Description
 To add a Collaboration Server unit
Adding MCUs to the MCUs List
Use Other RMX Manager UI Components
 MCU Properties Field Description
MCU IP
 Grouping the Participants by MCU
 Start Monitoring/Stop Monitoring
 Removing an MCU from the MCUs Pane
Disconnecting an MCU
Modifying the MCU Properties
 To select a language
Import/Export RMX Manager Configuration
Changing the RMX Manager Language
 To Export the RMX Manager Configuration
To Import the RMX Manager Configuration
Export RMX Manager Configuration dialog box opens
Import RMX Manager Configuration dialog box opens
 Installing RMX Manager in Secure Communication Mode
To install the RMX Manager
 Click on the Security tab Security dialog box is displayed
Clear the Secured Communication check box Click the DNS tab
DNS dialog box is displayed
Enter the Local Domain Name
 Create a Certificate Request
 Select the Secured Communication check box
Management Network Properties dialog box is displayed
Click the Security tab Security dialog box is displayed
 RMX Management pane, click Hardware Monitor
Using an Internal Certificate Authority
Click OK Reset the Collaboration Server
 Click the Copy to File button
Certificate Export Wizard is displayed
Click Next Export File Format dialog box is displayed
Select Base-64 encoded X.509 .CER
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 Use the RMX Web Client
Starting the RMX Web Client
 To start the Collaboration Server Web Client
 RMX Web Client Screen Components
Viewing and System Functionality Permissions
 Auditor
 Conferences List
If you are logged in as a User with Chairperson permissions
 Status Bar
List Pane
RMX Management Pane
 System Alerts
Participant Alerts
 Port Usage Gauges
 MCU State
Address Book
 Displaying and Hiding the Address Book
Dialing Direction Dial-in or Dial-out
 Conference Templates
Displaying and Hiding Conference Templates
 To adjust column width
Customizing the Main Screen
To resize a pane
To sort the data by any field column heading
 To switch between Toolbar and List Views
Increasing and Decreasing the Text Size
Customizing the RMX Management Pane
To increase or decrease the text size
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 Collaboration Server 1500/1800/2000/4000 Status Bar
Administration and Utilities
System and Participant Alerts
 System Alerts
To view the System Alerts list
 Error occurred
Active Alarms Pane Columns
An identifying number assigned to the system alert
System Alerts Buttons
 Participant Alerts
To view the Participants Alerts list
 RMX Time
Altering the clock
To Alter the MCU Time
RMX Time Fields Properties Description
 RMX Time Fields Properties
 Resource Management
Resource Capacity
 Resource Usage in AVC CP Conferencing
MPMx MPMRx-D
 MCU Capacities in Mixed CP and SVC Conferencing
Resource Usage in SVC Conferencing
Audio
Mode
 AVC Conferencing Video Switching Resource Capacity
Resource Usage in Mixed CP and SVC Conferencing
MPMRx 3333 Mixed CP
MPMx Mixed CP
 Resource Usage in AVC CP Conferencing
AVC Conferencing Voice
Resource Capacity Modes
MPMx MPMRx
 Flexible Resource Capacity Mode
Video/Voice Port Configuration MPMRx
Video/Voice Port Configuration MPMx
 To allocate Voice resources
Configuring the Video/Voice Resources
Forcing Video Resource Allocation to CIF Resolution
 To cancel the forcing of CIF resource
Resource Reports
To force CIF resource
Mcmsparameters tab, click New Flag
 Resource Report Fields Parameters Column Description
Main toolbar, select Administration Resource Report
Displaying the Resource Report
 Port Gauges
 Port Gauge
 AVC HD AVC SD AVC CIF SVC
Collaboration Server 1800 Resource Capacity
AVC HD AVC SD AVC CIF
 Port consumption ratios of different calls HD720p HD1080p
Resource Capacity in Non-Mixed Conferences
Resource Capacity in Mixed Conferences
 ISDN/PSTN
Collaboration Server 2000/4000 Resource Capacity
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 To Set the Port Usage Threshold
Setting the Port Usage Threshold
Port Usage Threshold
 SIP Dial-in Busy Notification
 Port Usage Gauges
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 System Information FieldDescription
System Information
To view the System Information properties box
 Snmp Simple Network Management Protocol
MIBs Management Information Base
Traps
MIB Files
 Alarm-MIB
Support for MIB-II Sections
MIB H.341 H.323
Standard MIBs
 Unified MIB
Unified MIB Snmp Fields Name Type Description
 Code
 An Example of a ColdStart Trap
An Example of an Authentication Failure Trap
An Example of an Alarm Fault Trap
 Status Trap
RMX MIB entities that do not generate traps
 Administration and Utilities
 To enable Snmp option
Defining the Snmp Parameters in the Collaboration Server
 Select the Traps tab
Snmp Properties Traps dialog box opens
 SHA
SNMPv3 Traps Field Description
Snmp
 SNMPv3 Traps Field Description Version
 Authentication Password
 Select the Security tab
Snmp Properties Security dialog box opens
 Default Empty
Default MD5 Authentication
Enter an Authentication Password
Default DES
 Snmp Properties Security dialog box, click OK
Using Audible Alarms
Accepted Host IP Address dialog box opens
 Configuring the Audible Alarms
Audible Alarm Permissions
Audible Alarm Permissions Option Operator Administrator
Stop Repeating Message
 Replacing the Audible Alarm File
Audible Alarm User Customization Options Description
 Download Audible Alarm File window opens
Multilingual Setting
Customizing the Multilingual Setting
 To customize the Multilingual Setting
Banner Display and Customization
 Non-Modifiable Banner Text
Sample 1 Banner
 Sample 4 Banner
Sample 2 Banner
Sample 3 Banner
 Banners Configuration dialog box opens
Customizing Banners
To customize the banners
Customize the banners by modifying the following fields
 Login Screen Banner
Banner Display
 Main Screen Banner
 Backup and Restore Guidelines
Software Management
 Using Software Management
To backup configuration files
To restore configuration files
Select the Backup Directory Path and then click Backup
 Using Ping
Ping the Collaboration Server
To Ping a network entity from the Collaboration Server
 OK or
 Notification Settings Parameters Field Description
Notification Settings
To configure the notifications
 Following tasks can be performed
Logger Diagnostic Files
To access the Logger Diagnostic Files
 To Retrieve the Logger Files
Logger Diagnostic Files dialog box, click Browse
Diagnostic File Button Options Description
 Standard Security Mode
Information Collector
To View the Logger Files
Click Retrieve Files
 Ultra Secure Mode
Network Intrusion Detection System Nids
 To create the compressed file
Using the Information Collector
Creating the Information Collector Compressed File
 Saving the Compressed File
Click Collect Information
 Auditor
Auditor Files
Viewing the Compressed File
To view the compressed file
  Name
To access Auditor Files
Retrieving Auditor Files
 Auditor File Viewer
To retrieve files for storage on a workstation
To open the file in the Auditor File Viewer
 StartUp
 To open the Auditor File Viewer from the Administration Menu
 Auditor Event Columns Field Description
 Alerts and Faults
Alerts and Faults that are recorded by the Auditor
Alerts and Faults recorded by the Auditor Event
Audit Events
 Alerts and Faults recorded by the Auditor Event
 Transactions recorded by the Auditor
Transactions
Transactions that are recorded by the Auditor
 Installing ActiveX
ActiveX Bypass
 Click Reset
Resetting the Collaboration Server
To reset the RMX
 Administration and Utilities
 To modify system flags
System Configuration Flags
Modifying System Flags
 Mcmsparametersuser Flags Description
Manually Added and Deleted System Flags
RealPresence Capture Server or RSS 4000 system recorder
 Contentspeakerintrasup
Disableinactiveuser
Enableacceptingicmpredi
Enableagc
 Enableautoextension
Enablecascadedlinktoj
Oinwithoutpassword
Enablecyclicfilesystem
 Forcesystembroadcastv
Olume
Forcesystemlisteningvo
Lume
 Isdnresourcepolicy
Fillfromfirstconfiguredspan
Fillfromlastconfiguredspan
 Itpcropping
 Lastloginattempts
Legacyepcontentdefault
Maxconfpasswordrepeat
Layout
 Maxcpresolution
Maxpasswordrepeapedc
Maxpasswordrepeatedch
Maxintrarequestsperin
 Minpasswordlength
Multipleservices
Mcudisplayname
Minpwdchangefrequenc
 Numofnumeric
Numofspecialchar
Numofuppercasealphab
Numericchairpassdefaul
 Numericconfpassdefault
Numericconfidmaxlen
Numericconfidminlen
LEN
 Passwordexpirationdays
Passwordexpirationwarni
Passwordhistorysize
Restrictcontentbroadca
 Example
 Systemlisteningvolume
Ultrasecuremode
Usegkprefixforpstnca
LLS
 Acceptvoipdtmftype
To add a flag
Manually Added, Modified, Deleted System Flags Description
 42Kbps, fail, thus disconnecting the call
Is the preferred codec for SIP/Lync calls
Manually Added, Modified, Deleted System Flags
Flag Description
 Blockcontentlegacyfor
Bytimers
Bondinggroupdelay
Burnbios
 Cfgkeyenableflowcont
Cascadelinkplaytoneon
Connection
Cellindlocation
 Timer
DELAYBETWEENH320DIALO
Disablecellsnetworkind
Disabledummyregistratio
 Disablegwoverlayindicat
Disableselfnetworkind
Disablewiderestosipdi
Enableciscogk
 ENABLECONTENTOF768FOR
Enableepc
Enableflowcontrolrein
Enableexternaldbacces
 Enablemsfec
Enablenovideoresource
Enablerecording
Enablertptrafficshapin
 Enablesipppcforallus
Enablesirenlpr
Enablesirenlprsipencry
Enabletcpackage
 Externaldblogin
Externaldbpassword
Externaldbdirectory
Externaldbip
 Forceresolution
Forceaudiocodecforms
Singlecore
Forceencryptionforund
  Numericconfpassdefault LEN  Numericchairpass Defaultlen
G728ISDN
H239FORCECAPABILITIES
H264HDGRAPHICSMINCONT
 IPV6AUTOADDRESSCONFIGU
Ignoreaim
Iplinkenvironment
Ipresponseecho
  Transcoding
For single MCU conferences
For cascaded conferences
 Default n
Possible values
 Maximumrecordinglinks
Medianicmtusize
Minimumframeratethres
Holdforsd
 Possible Values YES / no
 Passwordfailurelimit
Portgaugealarm
Pcmfecc
Pcmlanguage
 Nnovideotimer REMOVEH323EPCCAPTON
Pstnringingdurationsec
Qosipaudio
Qosipvideo
 Rtcpfirenable
Enable
REMOVEH323HIGHPROFILE
Captononpolycomvend
 Rtcpplienable
Interval
Rtcpqosisequaltortp
Rtvmaxbitrateforforc
 Sendwiderestoisdn
Sendsrtpmki
Sendwiderestoip
 Setaudioclarity
Setaudioplc
Setautobrightness
Setdtmfsourcediffins
 Sipenablefecc
Sipfastupdateintervale
Sipbfcpdialoutmode
Sipdualdirectiontcpco
 Socketactivitytimeout
Sipfreevideoresources
Sipomitdomainfrompart
Yname
 V35MULTIPLESERVICES
Tclatencysize
Tcpretransmissiontimeou
Trafficshapingmtufacto
 Manually Adding Flags to the Csmoduleparameters Tab
Manually Added Csmoduleparameters System Flags Description
 Msupdatecontac
Qosipsignaling
Siptcptlstimer
Tremove
 Auto Layout Configuration
Deleting a Flag
To delete a flag
Available Layouts No. of Cells Layout Layout Flag Value
 Customizing the Default Auto Layout
Default Auto Layout is controlled by 13 flags
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 Example
Legacyepcontentdefaultlayout Flag
Csenableepc Flag
 Automatic Password Generation Flags
Enabling the Automatic Generation of Passwords
Automatic Password Generation Flags Description
Hideconferencepassword
 Default in non-secured mode means no minimum length
Default in Ultra Secure Mode Conference password must be
Default in Ultra Secure Mode, Chairperson password must
16, 6 default non-secured mode
 Ultra Secure Mode Flag
Numericchairpass Default LEN
 Ultra Secure Mode
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 Enabling Ultra Secure Mode
 PCM
Modifying the Ultra Secure Mode System Flag Value
Ultrasecuremode System Flag
 System Flags affected by Ultra Secure Mode
To modify the Ultrasecuremode System flag value
 Range Default Network Security
Login and Session Management
Strong Passwords
User Management
 Range Default
Enablecyclicfilesystemalarms YES/NO
Certificate Management
PKI Public Key Infrastructure
  PKCS#7/P7B
To access the Certification Repository
Adding Certificates to the Certificate Repository
 Trusted Certificates
To add a certificate to the repository
  Paste Certificate and Send Certificate
 Send Certificate File
Paste Certificate and Send Certificate
Send Certificate File
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 Personal Certificates
To add a Personal Certificate to the Certificate Repository
 Click Send Certificate
  General Error message from the SSL library
Certificate Validation
 CRL Certificate Revocation List
Adding a CRL
 To add a CRL to the repository
Select the Certificate File Format PEM or DER
 Removing a CRL
To remove a CRL
 Certificate Revocation
Revocation Method
One of three Certificate Revocation Methods can be selected
 Global Responder URL
  No Certificate Validation is performed
Self-signed Certificate
Self-signed Certificate Creation
 Self-signed Certificate Field Values Creation
SHA1
 Emergency CRL Certificate Revocation List Update
To perform an Emergency CRL Update procedure
Download and save the updated CRL files from the CA Server
Disable Secure Communications mode
 Open the Certification Repository and Update the CRL files
 Re-connect to the RMX
Update the repository
Re-enable Secured Communications Mode
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 SIP TCP Keep-Alive
Siptcpkeepalivetype None
RFC5626
If its value is Reregistrationwhennopongresponse
 Donotreregistrationwhennopongresponse Default
System Flags Siptcpkeepalivetype / Behavior
Flag Possible Flag Values
Siptcpkeepalivebehavior
 Managing the user login process includes
User and Connection Management
Keep Alive Frequency
Managing system users includes
 Managing the System Users
User Types
Disabling/Enabling Users
Renaming Users
 Password Character Composition
Managing the User Login Process
Implementing Strong Passwords
 Defining Password Aging
Password Length
Implementing Password Re-Use / History Rules
 Maximum Repeating Characters
Defining Password Change Frequency
Forcing Password Change
 User Lockout
User Login Record
Temporary User Lockout
 Connection Timeout
Session Timeout
Controlling User Sessions
Management Sessions per System
 Erase Session History After Logout
 Guidelines for Customizing the Login Page Banner
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 Securing an External Database
 Ultra Secure Mode
Standard Security Mode
MS Active Directory Integration
Directory and Database Options
 Guidelines
 Enabling Active Directory Integration
To configure Directory Services
Directory Services Configuration Field Description
 Restoring the Collaboration Server Using the USB Port
Directory Services Role Mapping dialog box is displayed
Directory Services Role Mapping Field Description
Click the Role Mapping tab
 Precedence Levels
Mlpp Multi Level Precedence and Preemption
FLASH-OVERRIDE-OVERRIDE Classified Networks only
 Enabling Precedence
SIP Message
Dial-in calls
FLASH-OVERRIDE-OVERRIDE
  Domain Name = UC  Sub Domain =  r-priority =
Flash Immediate Priority Routine None
 No Default
Incoming SIP
Message
UCC
 Dial-out calls
Precedence Level Change
 To configure Precedence Settings
Default Cleared Precedence disabled
Optional Modify the values if required
Possible Values 1
 System Flags
Precedence Settings Domains, Levels and Dscp Values
Monitoring Precedence Level
 Ieee 802.1X Authentication
Following 802.1X Authentication methods are supported
Certificate Repository
PEAPv0 MSCHAPv2
 Enabling and Configuring 802.1X Authentication
802.1X Authentication Configuration Field Description
Disable the 802.1X Authentication method
EAP-MD5
 Range YES/NO
802.1X Authentication System Flags Flag name Description
Default Disabled
 Ethernet Monitoring
White List Access
Disabling 802.1X Authentication
 To enable, disable, view or modify the White List
Enabling, Disabling and Modifying the White List
 Workstation / Device
Iii Click Yes to apply the modified White List
IP Address Modes
 System Flag
Disabled
Alternative Network Address Types Anat
 Bfcp Over UDP AS-SIP Content
 Enabling AS-SIP Content
 Internet Control Message Protocol Icmp
System Flag Enableacceptingicmpredirect
System Flag Enablesendingicmpdestinationunreachable
 Modifying the flag values
Password Encryption
Upgrade / Downgrade Guidelines
 Polycom
SIP UDP
 Non-hashed Passwords
 Media Encryption and Authentication
Self-signed Certificate Creation Field Value
 Privacy Protocols Flag Settings
Negotiation Protocol Authentication Tag Length
Range 80, 32
NGH Flag Value
 Collaboration Server Hardware Monitoring
Viewing the Status of the Hardware Components
 To access Hardware Monitor
HW Monitor Pane Status Columns Field Description
 Diagnostics , or Empty
Viewing the Properties of Hardware Components
HW Monitor Pane Toolbar
Critical
 Properties
To view the MCU Properties
Hardware Properties dialog box has the following structure
 General information is displayed
MCU 1800 Properties General Info
 MCU Properties Event Log Column Description
 To view a card properties
 Card Properties General Info Field Description
Mezzanine
 To view the supporting hardware components properties
View Backplane Properties
View FAN Properties
Click Close to return to the Hardware Monitor pane
 Fans
 View LAN Properties
Temperature Thresholds
To view a LAN connector properties
 Diagnostic Mode
To run Diagnostics on a card
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 To exit the Diagnostics Mode
 Call Disconnection Causes Description
Appendix a Disconnection Causes
IP Disconnection Causes
 ARQ
 Call Disconnection Causes Description
 Is longer than the server is willing to interpret
 Request
 Isdn Disconnection Causes
Isdn Disconnection Causes Number Summary Description
 Enquiry
 CUG
 Isdn Disconnection Causes Number Summary Description
 Mandatory information elements containing invalid content
 ULTRASECUREMODE=YES
Appendix B Active Alarms
Active Alarms Alarm Code Alarm Description
 Appendix B Active Alarms
 Active Alarms Alarm Code Alarm Description
 Active Alarms Alarm Code Alarm Description
 Active Alarms Alarm Code Alarm Description
 Active Alarms Alarm Code Alarm Description
 Active Alarms Alarm Code Alarm Description
 Install the appropriate media card
 Active Alarms Alarm Code Alarm Description
 Failure
 Active Alarms Alarm Code Alarm Description
 Active Alarms Alarm Code Alarm Description
 Conference Summary Record Fields Description
Appendix C CDR Fields, Unformatted File
Conference Summary Record
 Conference Summary Record Fields
 Event Types
Event Records
Standard Event Record Fields
 Event Specific Fields
CDR Event Types Event Code Event Name Description
 Update
Participant Connected Recording
Link SIP Private
Extensions Gatekeeper
 User Update
User SET END
Time
Operator
 Start
 Event Fields for Event 1 Conference Start
 Event Fields for Event 1 Conference Start Description
Event Fields for Event 2001 Conference Start Continue
 Appendix C CDR Fields, Unformatted File
 Event Fields for Event 5001 Conference Start Continue
 Event Fields for Event 2 Conference END
Event Fields for Event 6001 Conference Start Continue
Event Fields for Event 11001 Conference Start Continue
 Any other number Unknown
NTI TIE Trunk ATT Accunet
 Event fields for Event 4 ISDN/PSTN Channel Disconnected
 Event fields for Event 5 ISDN/PSTN Participant Connected
 Appendix C CDR Fields, Unformatted File
 Appendix C CDR Fields, Unformatted File
 Appendix C CDR Fields, Unformatted File
 Number of MCU Phone Numbers
 Terminal
 Event fields for Event 15 H323 Call Setup
SIP URI
 Event fields for Event 15 H323 Call Setup
 Changed
 MCU
 Terminal
 Event Fields for Event 18 NEW Undefined Participant
Event Fields for Event 20 Billing Code
 Event Fields for Event 22 Dtmf Code Failure
Event fields for Event 26 Recording Link
 Event Fields for Event 28 SIP Private Extensions
Event Fields for Event 30 Gatekeeper Information
Event fields for Event 31 Participant Connection Rate
Event Fields for Event FieldDescription
 Characters
 Appendix C CDR Fields, Unformatted File
 Event Fields for Event 106 User SET END Time
 Is currently supported
 Isdn
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 Disconnection Cause Values
Event Fields for Events 2011, 2012,
Event Fields for Event 3010 Participant Information
VIP
 Disconnection Cause Values Value Call Disconnection Cause
 Disconnection Cause Values Value Call Disconnection Cause
 Disconnection Cause Values Value Call Disconnection Cause
 Ad Hoc Conferencing without Authentication
Conference is started using one of the following method
 Ad Hoc Conferencing with Authentication
Ad Hoc Conference Initiation without Authentication
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 Conference Access with External Database Authentication
 Conference Access Validation All Participants Always
 Conference Access Validation Chairperson Only Upon Request
 Ad Hoc Settings
 Authentication Settings
 To set the System Configuration flags
Click OK Reset the MCU for flag changes to take effect
Enableexternaldbaccess
Modify the values of the following flags
 » Set the External Server Authentication field to Numeric ID
Set the External Server Authentication field to
Page
 RTP Statistics
Endpoint
Details
 Following details are displayed
Processing, but is not considered a fault
Number of packets arriving out of order.
 Certificate Template Requirements
Appendix F- Secure Communication Mode
Certificate Configuration and Management
 Switching to Secure Mode
Configure Certificate Management
Purchasing and Installing a Certificate
Certificate Requirements
 Enabling Secure Communication Mode
To enable secure communications mode
Default for U.S. Federal licenses TLSV1
Creating/Modifying System Flags
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 Restoring Defaults
Alternate Management Network
 Alternate Management Network 1500/2000/4000
Configure the Workstation
Management Network Primary
 To modify the workstation’s IP addresses
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Page
 Collaboration Server RMX
Connect to the Management Network
To connect directly to the Collaboration Server
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 Connect to the Alternate Management Network 1500/2000/4000
Collaboration Server RMX
 To connect to the Alternate Management Network
 Procedure 1 Install the RMX Manager
Procedure 2 Configure the Modem
Procedure 3 Create a Dial-up Connection
Configure the modem with the following settings
 When the New Connection Wizard is displayed, click Next
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 Connection Wizard
 Click All Programs
Procedure 4 Connect to the Collaboration Server
To Connect using the RMX Manager To use the browser
 Appendix H Deployment Into Microsoft Environments
Overview
 Deployment Architecture 2 RealConnect Cascaded Conferences
 Backward Compatibility to Lync
 Support for HD1080p Resolution
Video Resource Requirements and Implications
 FEC Forward Error Correction
Limit Maximum Resolution for MS SVC Using a System flag
Default Auto
IPv6 Support
 Range Default
System Flags for Cropping Control
 Sharing Content During a Conference
RealPresence CSS Gateway
RealPresence CSS Plug
CSS Gateway Usage Guidelines
 Lync
 CSS Behavior by Lync Content Type CSS Plug CSS Gateway
 MLA Mode Collaboration Server Side Lync 2013 Avmcu Side
Cisco TIP Support
Lync 2013 Participant Monitoring
Mainandinslave
 Monitoring Participant Properties Channel Status Tab
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 Deployment Architecture 1 RealPresence Hosted Conferences
Look and Feel
 Deployment Architecture 2 RealConnect Cascaded Conferences
 Look and Feel for Lync Clients and Group Series Endpoints
Look and Feel for Legacy Endpoints
 Video Optimized
 Handle Low Bit Rate Calls From the Avmcu
Remove Empty Cells From the Video Layout
Case
Range
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 Initiate and Connect to a Conference
Meet Now Lync Conference
RealConnect for Lync
To connect to an Avmcu conference
 Video Switching Conferences
Call Admission Control
Conferencing Behavior
Continuous Presence Conferences
 Monitoring Participant Connections
 Active Alarms and Troubleshooting
Active Alarms
 ICE Active Alarms
 URI
Troubleshooting
Known Issues
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 Appendix I Polycom Open Collaboration Network Pocn
 Deployment Architectures
Single Company Model Polycom and Cisco Infrastructure
 IOS
 Solution Architecture Components Version Description
Ctms
VCS
Polycom Equipment
 MLA
 Call Flows
Multipoint call with DMA
 Multipoint call without DMA
 Company to Company Models Using a Service Provider
Model
Model
Collaboration Server
 Company to Company via Service Provider Model
Cisco telephony and desktop endpoints
 Multipoint call via Service Provider Model
Call Flow
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 Company B Solution Architecture Components Cisco Equipment
Company a
Company B
Deployment architecture includes
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 Gatekeepers
Administration
Configuring the Cisco and Polycom Equipment
 Cisco Equipment
Polycom Equipment
Supported Polycom products Polycom TIP and SIP Versions
SIP only no TIP support Versions
 Configuring the Collaboration Server
Configuring DMA
Configuring Endpoints
Set the Mintipcompatibilitylinerate System Flag
 Configuring the Conference and Entry Queue IVR Services
Configuring Entry Queues and IVR Services
Entry Queue and Virtual Entry Queue Access
 Procedure 1 Set the Mintipcompatibilitylinerate System Flag
Endpoints Registered to Cucm
 Outbound Proxy Servers table
TIP HD Video Resolution by Line Rate
SIP Server field, select Specify
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 Content Sharing Behavior
Polycom Immersive Telepresence Systems ITP Version
Polycom video conferencing endpoints HDX Version
Cisco TelePresence System CTS Versions 1.7
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 Collaboration with Microsoft and Cisco
  RTV 720p Cisco TelePresence System CTS Versions  CTS
 Cucm
 RealPresence Capture Server
HDX RSS
DMA Cmad ITP OTX, RPX, ATX, TPX
Microsoft
 Cisco
 Multipoint Calls using DMA
 Solution Interoperability Table
Microsoft Lync Server
 CU4
SP2
 Supported TIP Resolutions and Resource Allocation
Supported Resolutions
TIP Layout Support & Resource Usage
Resource Allocation
 Configuring the Microsoft, Cisco and Polycom Components
To configure the Microsoft, Cisco and Polycom components
  Appendix H Integration Into Microsoft Environments
 Register the ITP endpoints to the Lync server
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 Flow Control Via H.239
 TIP Compatibility Prefer TIP Content Receiver
Encryption
 To enable Dtls negotiation for content encryption
A new or existing Profile, click the Advanced tab
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 Resolution Configuration
 Video and Content Endpoint Registration Lync
Content XGA,5fps No Content
Endpoints
HDX to Collaboration HD H.264 Video Server
 Operations During Ongoing Conferences
Monitoring
CTS Participants
Participant Properties General dialog box opens
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 Lync Participants RTV
 Known Limitations
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 Standard restore deletes the following files
Appendix J Restore Defaults
Perform a Standard Restore
 To perform a Standard Restore using the RMX Web Client
Restore Factory Defaults dialog, select Standard Restore
 Perform a Comprehensive Restore
 To perform a comprehensive restore using the RMX Web Client
 Optional. Back up the system configuration
 To perform a comprehensive restore using the USB key
Select Open Folder to view files using Windows Explorer
 Appendix K SIP RFC Support
MD5
Rsvp
Srtp
 Appendix K SIP RFC Support
 Appendix L Media Traffic Shaping
Traffic Shaping Guidelines
 HD1080p Audio Only
System Flags
Capacity Reduction During Traffic Shaping
 323 & SIP Flag Settings
Flag name Siptimerssetindex
Appendix M Homologation for Brazil
323 & SIP Protocol Flag Options
 Flag name H323TIMERSSETINDEX
Flag name Disabledummyregistration