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Polycom 1500/1800/2000/4000 manual Configuring the Entry Queue to Use External IVR Services

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Entry Queues, Ad Hoc Conferences and SIP Factories

Skin display

Text messaging using Message Overlay

Site Name display

PCM

Click&View

●To play audio messages and display the welcome slide during the participant connection to the conference via the Virtual Entry Queue, the Media files have to meet the following requirements (as defined in the Entry Queue IVR Service):

Audio messages: WAV files - PCM, 16 KHz, 16 bit, Mono

Video slides: JPG files - 1920 x 1088 resolution

Configuring the MCU to Support External IVR Services via the MCCF-IVR

The support of External IVR Services via the MCCF-IVR package is enabled by default in the Collaboration Server (RMX) systems, by the flag ENABLE_MCCF which is set to YES.

However, in Ultra Secure Mode and in secured environments where the External IVR Services via the MCCF-IVR package is not required and unused ports should be closed, this flag should be set to NO.

To change this flag value from YES to No, you must first add it to the System Configuration. For more details, see .

Configuring the Entry Queue to Use External IVR Services

The Entry Queue can be configured to place a call in the external IVR-controlled Entry Queue.

To configure the Entry Queue for External IVR Services:

1In the RMX Management pane, click Entry Queues.

2In the Entry Queues pane, click the New Entry Queue icon. The New Entry Queue dialog box is displayed.

3In the Display Name field, type an appropriate display name for the Entry Queue.

Polycom®, Inc.

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Polycom 1500/1800/2000/4000 manual Configuring the Entry Queue to Use External IVR Services

Contents

RealPresence Collaboration Server RMX Version 8.5 January 2015 3725-74300-000BPage Contents Defining AVC-Based Conference Profiles Defining SVC and Mixed CP and SVC Conference Profiles Sharing Content During Conferences108 Customized Content Rate 135 131132 135 Setting Conferences for Telepresence Mode AVC CP Implementing Media Encryption for Secured Conferencing Additional Conferencing Information Defining Cascading Conferences Entry Queues, Ad Hoc Conferences and SIP Factories Meeting Rooms239 Address Book Scheduling Reservations Operator Assistance & Participant Move Using Audible Alarms 349 Conference TemplatesStart a Conference 349 Polycom Conferencing for Microsoft Outlook Conference and Participant Level OperationsConference and Participant Monitoring Recording and Streaming Conferences Users, Connections, and Notes IP Network Services Modifying an ISDN/PSTN Network Service 530 Defining ISDN/PSTN Network Services 522Network Security 532 IVR Services 566 Call Detail Record CDR Utility Gateway Calls Use the RMX Web Client 677 RMX Manager Application 651Starting the RMX Web Client Administration and Utilities Customizing the Multilingual Setting 734 714716 717 System Configuration Flags 762 Ultra Secure Mode 812 Polycom, Inc Xxiii Collaboration Server Hardware Monitoring Appendix a Disconnection Causes 891 Restoring Defaults Appendix H Deployment Into Microsoft Environments Appendix I Polycom Open Collaboration Network Pocn Multipoint Calls using DMA 1039 10231035 1036 Appendix K SIP RFC Support Appendix L Media Traffic Shaping Appendix J Restore DefaultsAppendix M Homologation for Brazil Overview Administration menu Who Should Read This Guide?How This Guide is Organized Prerequisites About the RealPresence Collaboration Server System Network Services Guidelines IP Networks Viewing the Card Configuration Mode Card Configuration ModesIsdn Networks Features Supported with MPMRx Cards Differences Between MPMx and MPMRx Media Cards General RealPresence Collaboration Server Supported Features Support for Microsoft Protocols, algorithms and workflows Software Prerequisites and Guidelines 1500/1800/2000/4000 Getting Started Guide AVC Conferencing Conferencing Modes OverviewContinuous Presence CP Conferencing AVC Continuous Presence CP video streams and built layouts Video Switching VSW Conferencing Video Protocol Support in CP Conferences Video Switching VSW Conferencing Guidelines AVC Video Switching VSW video streams and Full Screen Layout Up to 2Mbps 160 130 320 260 4Mbps 6Mbps 100 200 Video resolution AVC Basic Conferencing Parameters Supplemental Conferencing Features SVC-based Conferencing SVC video streams and Layouts SVC Conferencing Guidelines Advantages of SVC Conferencing  Fecc MCU Supported Resolutions for SVC Conferencing Mixed CP and SVC Conferencing MCU Resource Capacities for Mixed CP and SVC Conferences Conferencing Modes Overview Using Conference Profiles Conferencing Parameters Defined in a Profile Conferencing Feature Conferencing Capabilities in the Various Conferencing ModesConference Type IVR Default CP Only Conference Profile Settings Value Default Profile Settings in CP Conferencing ModeMCU Echo Suppression Default Profile Settings in SVC Only Conferencing Mode Default SVC Only Conference Profile Settings ValueName Meeting Rooms Entry Queue Default SVC Only Conference Profile Settings Value Default settings are as follows Default Mixed CP and SVC Conference Profile Settings Value Viewing the List of Conference Profiles Name To list Conference Profiles RMX Management pane, expand the Rarely Used listRMX Management pane, click the Conference Profiles button Conference Profiles Pane Columns Field Description Profiles Toolbar Modifying an Existing ProfileTo modify the Profile properties Deleting a Conference Profile Defining New ProfilesTo delete a Conference Profile To define a new Profile Exporting and Importing Conference Profiles Guidelines for Exporting and Importing Conference ProfilesExporting Conference Profiles Exporting All Conference Profiles from an MCU Exporting Selected Conference Profiles To export selected Conference Profiles Importing Conference Profiles To import Conference Profiles Using Conference Profiles Defining AVC-Based Conference Profiles Defining AVC CP Conferencing ProfilesTo define a new CP Profile RMX Management pane, click Conference Profiles Defining AVC-Based Conference Profiles New AVC CP Profile General Parameters Field/Option Description Profile Support in Video Switching Conferences New Profile Advanced dialog box opens Click the Advanced tabDefine the following parameters New AVC CP Profile Advanced Parameters Resource Optimized Video Quality Optimized For CP Conferences only Click the Gathering Settings tab Defining New Profiles New AVC CP Profile Gathering Settings Parameters Click the Video Quality tab New Profile Video Quality dialog box opens Resolution Configuration dialog box New AVC CP Profile Video Quality ParametersHD720 HD1080 Information, see Multiple Content Resolutions 263 & H.264 Auto Selection 263Cascade Optimized SVC Video layout Manual Defining AVC-Based Conference Profiles 12+ Page Defining AVC-Based Conference Profiles Connection to improve call clarity New AVC CP Profile Audio Settings Parameters Participants pane For more details, see Automatic Muting of Noisy Endpoints New AVC CP Profile IVR Parameters Field/Option Description New Profile Recording dialog box opens New AVC CP Profile IVR Parameters Video/Voice Port Configuration MPMx New AVC CP Profile Recording Parameters Description New Profile Site Names dialog box opens Click the Site Names tabNew AVC CP Profile Site Names Parameters New AVC CP Profile Site Names Parameters Field Description Selection Site Names Position Top RightTop LeftMiddle RightMiddle Horizontal and Vertical Position adjustments usingPosition sliders New AVC CP Profile Site Names Parameters Define the following fields Defining AVC-Based Conference Profiles Service Name Click the Layout Indications tab Disableselfnetworkind Selfindlocation Additional Information for Setting CP Profiles Gathering Phase Gathering Phase Guidelines Gathering Phase Duration Partygatheringdurationseconds Range 0 3600 seconds Enabling the Gathering Phase Display Overlay Layouts Guidelines for using the Overlay Layouts Selecting the Overlay Layouts Site Names Definition Shorten the Site Name Display Guidelines Site Names Display Position Defining AVC-Based Conference Profiles  Same Layout mode Click the Message Overlay tab Select the Enable check boxSend Text Message to Participant dialog box is displayed To cancel the Message Overlay display Selecting the Chinese Font for Text DisplaySelecting the Chinese Font To send text to selected participants Defining AVC-Based Conference Profiles Defining an AVC Video Switching Conference Profile To Create a Video Switching Profile Define the New Profile General parameters New AVC VSW Profile General Parameters CIF High Profile Support in Video Switching Conferences Minimum Threshold Line Rate System FlagsGuidelines Vswcifhpthresholdbitrate Vswsdhpthresholdbitrate Defining AVC-Based Conference Profiles By default, the Conferencing Mode is set to CP Defining SVC and Mixed CP and SVC Conference ProfilesDefining SVC Conference Profiles To define SVC Only Profile New SVC Profile General Parameters Field/Option Description New Profile Advanced dialog box opens Define the following supported parameters New SVC Profile Advanced Parameters Field/Option Description New Profile Video Quality dialog box opens Use this option when most of the endpoints support H.263 Click the Video Settings tab Click the Audio Settings tab Click the IVR tab  PCM New SVC Profile IVR Parameters Field/Option Description Polycom, Inc 106 New SVC Profile Network Services Parameters Parameter Description To configure a mixed AVC and SVC conference Defining Mixed CP and SVC Conferencing Profiles Polycom, Inc 109 Video Resolutions in AVC CP Conferencing Video Display with CIF, SD and HD Video Connections High Profile Support in CP Conferences High Profile Guidelines HD1080p60 Resolution Guidelines  With Video Quality mode set to Motion CP Resolution Decision Matrix CP Conferencing with H.263 4CIF263 4CIF Guidelines Qcif CIF Resource-Quality Balanced default Video Resource UsageResource Optimized Video Quality Optimized HD1080p30 HD720p60HD720p30 CIF Resolution Configuration for CP Conferences Modifying the Resolution ConfigurationMaximum Negotiated Line Rate for Resolutions Guidelines Resolution Configuration Resolution Configuration Basic Maximum CP Resolution PaneResolution Configuration Pane Limiting Maximum Resolution Sharpness Resolution sliders Motion Resolution sliders Resolution Configuration DetailedSharpness and Motion Resolution Configuration Sliders Sharpness mode Motion mode Polycom, Inc 122 Flag Settings Setting the Maximum CP Resolution for Conferencing Additional Video Resolutions Minimum Frame Rate Threshold for SD Resolution W448p Resolution SIP Enabling Support of the w448p Resolution ContentPacket Loss Compensation Isdn Additional Intermediate Video Resolutions Collaboration Server System Flag Settings Sharing Content During Conferences Content Control ProtocolsGuidelines for Controlling Content Supported Content Control Protocols Content Sharing Using Bfcp Protocol Content Sharing Using H.239 ProtocolGuidelines for Using SIP Bfcp Content Content Sharing Using People+Content Protocol Dial-out System FlagsBfcp support in dial-in Connections UDP and TCP AVC non-TIP conferences Content RMX 1500/2000/4000 Profile Content Media ProtocolsMPMRx MPMx Base profile High profile Content Video Switching Content Transmission MethodsHighest Common Highest Common Calculation Depending on Content Settings Multiple Content ResolutionsFixed Rate Page Content Settings MCU Usage Modes of Content ProtocolsCustomized Content Rate 263 263 & H.264 Auto Selection Cascade Optimized 264 HD Content Sharing Properties 263263 & H.264 Auto Selection Cascade Optimized Guidelines for Sharing Content Using H.264 HD HD System Flags Content Settings Flag Name Range DefaultH264HDGRAPHICSMINCONTENTRATE H264HDHIGHRESMINCONTENTRATE Sharing Content in Cascaded Environments Content Sharing Related IssuesSending Content to Legacy Endpoints Content Display on Legacy Endpoints Guidelines for Sending Content to Legacy EndpointsSending Content to Legacy Endpoints in Telepresence Mode Exclusive Content Mode Guidelines for Sharing Content in Exclusive Content Mode Forcing Other Content Capabilities Managing Noisy Content Connections Useful Procedures in Content Sharing Defining Content Sharing Parameters for a ConferenceTo set the content sharing parameters Content sharing Options Field Description Content sharing Options Non-TIP Conferences Cascade Optimized Content Sharing To Select the Customized Content Rate Selecting a Customized Content RateContent Settings list, select Customized Content Rate Sharing Content in Multiple Content Resolutions Mode To enable Multiple Content Resolutions Select Change To Content Token Owner in the drop-down menu Giving and Canceling Token Ownership AVC ParticipantsTo give token ownership To cancel token ownership Stopping a Content SessionTo end the current Content session Content Sharing Reference Tables Resolutions and Content Rate Reference TablesContent Rate Table Settings Resolution per Content Rate Tables For RMX1800-0, maximum content resolution is HD1080p30 Highest Common Content Rates Tables Highest Common Content Bit Rate for H.264 Base Profile Highest Common Content Bit Rate for H.264 High Profile Cascade Optimized Fixed Content Rates Tables Cascade Optimized Content Bit Rate for H.264 Base Profile Cascade Optimized Content Bit Rate for H.264 High Profile Implementing Media Encryption for Secured Conferencing Media Encryption Guidelines Implementing Media Encryption for Secured Conferencing Direct Connection to the Conference Connection to the Entry Queue Media encryption is enabled at three levels Profile SettingEnabling Media Encryption for a Conference Recording Link Encryption Setting the Encryption Flags To enable encryption at the conference levelEnabling Encryption in the Profile To modify the Encryption flags Enabling Encryption at the Participant Level To enable encryption at the participant level Monitoring the Encryption Status Polycom, Inc 163 Setting Conferences for Telepresence Mode AVC CP Collaboration Server Telepresence Mode GuidelinesParticipants using two RealPresence RPX HD 400 Room Systems System Level Automatic Detection of Immersive Telepresence ITP Sites Horizontal Striping Gathering Phase with ITP Room Systems CroppingAspect ratio for standard endpoints Skins and Frames 10+ Polycom, Inc 168 Room Switch Telepresence Layouts Telepresence Display Decision Matrix Polycom, Inc 170 Speaker Priority in CP Video Layouts Reserved ScreensGrid Screens Video Layout Examples Polycom, Inc 172 Polycom, Inc 173 Selecting Speaker Priority Telepresence Mode LicenseAVC endpoints only Polycom, Inc 175 Enabling Telepresence Mode  Manual Monitoring Telepresence Mode Monitoring Ongoing Conferences Monitoring Participant Properties None Polycom, Inc 180 Enabling and Using Multiple Cascade Links RMX Telepresence Layout Mode Continuous Presence figure RMX Telepresence Layout Mode Room Switch RMX Telepresence Layout Mode Continuous Presence Creating a Link ParticipantLink Participant in the Dial Out RMX For more information see To create a Link Participant in the dial-out RMX Participant Link in the Dial In RMX An Undefined Participant Link Disconnection Causes Monitoring Multiple Cascade LinksDefined Participant Link Polycom, Inc 187 Video Preview Additional Conferencing InformationVideo Preview Guidelines Testing your Workstation Workstation Requirements to Display Video Preview Previewing the Participant Video DirectX Diagnostic Tool dialog box opensTo preview the participant video Additional Conferencing Information Guidelines for Using Auto Scan and Customized Polling To enable Auto ScanAuto Scan and Customized Polling in Video Layout Enabling the Auto Scan and Customized Polling To define the scanning order in the Customized Polling tab Customized PollingCustomized Polling dialog box is displayed Customized Polling Dialog Box Command Buttons Description Packet Loss Compensation LPR and DBA Lost Packet RecoveryPacket Loss Enabling Lost Packet Recovery Monitoring Lost Packet Recovery Polycom, Inc 198 Network Quality Indication Layout IndicationsNetwork Quality Levels Indication Threshold Values Displaying the Network Quality iconsCustomizing the Network Quality Icon Display Network Quality Icon Indication Threshold Flags Description Disable the display of the Network Quality icon Default noDisable the display of Network Quality icons displayed Default YES Recording Indications Audio Participants IndicationRecording Recording Paused Layout Indications Icon Display Positions Polycom, Inc 204 Enabling Lecture Mode Lecture ModeSelecting the Conference Lecturer To automatically select a defined participant To automatically select the lecturer Enabling the Automatic Switching Lecture Mode Monitoring To control the Lecture Mode during an Ongoing Conference Restricting Content Broadcast to Lecturer When enabled, the following rules apply Muting Participants Except the Lecturer Enabling the Mute Participants Except Lecturer Option Audio Algorithm Support Guidelines Audio Algorithm SupportSIP Encryption Mono Stereo Audio algorithms supported for IsdnSupported Audio Algorithm vs Bitrate Minimum Bitrate kbps 722.1 16K 722 48K 722 56K 722 64K Monitoring Participant Audio Properties To view the participant’s properties during a conference Automatic Muting of Noisy Endpoints Guidelines for Automatically Muting Noisy Endpoints Automatic Muting of Noisy Endpoints at the Conference Level Automatic Muting of Noisy EndpointsYES To modify the system flag setting Automatic Muting of Noisy Endpoints at the MCU Level Permanent Conference Enabling a Permanent Conference Closed Captions Closed Captions Guidelines Enabling Closed Captions New Flag field enter EnableclosedcaptionTo change the flag value Defining Cascading Conferences Setting the Video Layout in Cascading conferencesCascading Link Properties Defining Cascading Conferences Play Tone Upon Cascading Link Connection Dtmf ForwardingFlags Controlling Cascading Layouts Possible Cascading Topologies Basic Cascading Basic Cascading Using IP Cascaded Link Dialing Directly to a ConferenceDialing to an Entry Queue Basic Cascading Topology IP Cascading Link Basic Cascading Using Isdn Cascaded Link Automatic Identification of the Cascading LinkGateway to Gateway Topology Gateway to MCU/ MCU to Gateway Topology Gateway to Gateway Calls via Isdn Cascading Link Cascading Between Two MCUs Using an Isdn LinkMCU to MCU Gateway to MCU Calls via Isdn Cascading Link For example MCU to MCU Calls via Isdn Cascading Link Polycom, Inc 234 Conference Profile Definition LPR MCU Interoperability Table Defining Cascading Conferences Command box, enter H239OlcPatch System Flag SettingsSuppression of Dtmf Forwarding Star Cascading Topology Master-Slave Cascading Master-Slave Star Cascading Topology Conferences pane, select the conference To define the dial-out cascade participant linkMGC VSW HD New Participant Dial-out Cascade Link Field Description Enablecascadedlinktojoinwithoutpassword flag to YES New Participant Dial-out Cascade Link To define a Dial-in Participant as the cascade link New Participant Dial-in Cascade Link Field Description If a gatekeeper is used H.323 ID If a gatekeeper is used This field is left emptyIf a gatekeeper is not used Select E.164 digits 0-9, *, # Enabling Cascading Cascading via Entry QueueCascaded Conferences Star Topology Creating the Cascade-enabled Entry Queue To Define a Cascade-Enabled Entry Queue Creating the Dial-out Cascaded Link To define the Dial-out Cascaded LinkClick OK New Entry Queue enabling cascading is created Name field, enter a participant name Method a Method B Enabling Cascaded Conferences without Password To enable cascaded links to connect without a passwordSet the Enablecascadedlinktojoinwithoutpassword flag to YES Monitoring Star Cascaded Conferences Polycom, Inc 251 Cascading Conferences H.239-enabled MIH Topology Advanced tab, in the Node Type field, select MCU Click OK MIH Cascading Levels MIH Cascade a Sample 3-Level Cascading ConfigurationCascading Topologies Master Slave Conferences MIH Cascading Guidelines in CP LicensingMIH Cascade Levels Video Session Mode, Line Rate and Video Settings MIH Cascading Master-Slave Relationship RMX CP HD RMXRMX CP CIF RMX VSW HD MGC to RealPresence Collaboration Server Cascading Method Method Setting Flags on the RealPresence Collaboration Server  H263ANNEXT=YES default FORCE1X1LAYOUTONCASCADEDLINKCONNECTION=YES default To modify the flags Method II Defining the Cascading Entry Queue in the MGC Setting Flags in the MGCTo define the Cascading Entry Queue in the MGC Polycom, Inc 261 For Example 1002##12001##1234 Polycom, Inc 263 MGC HD VSW Defining the Cascading ConferencesHD VSW To define the Dial-out Participant Polycom, Inc 266 Polycom, Inc 267 Meeting Rooms Use Time Out as Dtmf Delimiter Meeting Rooms ListMeeting Rooms are listed in the Meeting Room list pane Value / Description Flag Name To list Meeting Rooms Meeting Rooms List Columns Field Description Automatic Password Generation Flags Use Time Out as Dtmf Delimiter Meeting Room Toolbar & Right-click Menu Creating a New Meeting Room To create a new meeting roomMeeting Rooms pane, click the New Meeting Room Button or right-click an empty area Entry Queues, Ad Hoc Conferences and SIP Factories Entry Queues Default Entry Queue Properties Parameter Value Default Entry Queue propertiesDefining a New Entry Queue To define a new Entry Queue Entry Queue Definitions Parameters Option Description Shared Number Dialing Listing Entry Queues Modifying the EQ PropertiesTransit Entry Queue To view the list of Entry Queues Setting a Transit Entry Queue To cancel the Transit Entry Queue settingTo designate an Entry Queue as Transit Entry Queue RMX Management pane, Rarely Used list, click Entry Queues Guidelines for setting the Entry Queue as IVR Provider Configuring the Collaboration Server as IVR ProviderEntry Queue IVR Service IVR Provider Entry Queue Shared Number Dialing Using External IVR Services via the MCCF-IVR Package Entry Queue Call Flow for Standalone SIP Endpoints Call FlowsCall Flow for Standalone TIP Endpoints Call Flow for TIP Endpoints from a Polycom ITP System To configure the Entry Queue for External IVR Services Configuring the Entry Queue to Use External IVR ServicesRMX Management pane, click Entry Queues SIP Factories Creating SIP FactoriesTo create a new SIP Factory RMX Management pane, Rarely Used list, click SIP Factories New Factory Properties Option Description Click OK New SIP Factory is added to the list Ad Hoc Conferencing Monitoring Registration Status Gateway to Polycom Distributed Media Application DMA Address Book Viewing the Address Book Participants List Pane Information To expand the group to view the group membersTo collapse a group » Double-click the group name or click the Collapse button Adding Participants from the Address Book Displaying and Hiding the Address Book Participant Groups Adding a Group from the Address Book to ConferencesManaging Groups in the Address Book To add a group to a new conference or an ongoing conference Select one of the following actions Address Book Navigation Action Description Managing the Address Book Adding a Participant to the Address BookAdding a New participant to the Address Book Directly To add a new participant to the Address Book New Participant General Field Description New Participant General Only SIP Only IP only New Participant Advanced Field Description AGC Dial-out SIP Only Substituting E.164 Number in Dial String Guidelines for Substituting E.164 Number in Dial String Modifying Participants in the Address Book When required, you can modify the participant’s propertiesTo modify participant properties in the Address Book Deleting Participants from the Address Book To delete participants from the Address Book To copy or move a participant to another group Copying or Moving a ParticipantCopy / Move Participant Function Description Filtering the Address Book Searching the Address BookPaste Participant Function Description Filtering Address Book Data Using a Predefined Pattern To filter the data in an address book group Filtering Address Book Data Using a Custom Pattern Polycom, Inc 310 Clearing the Filter To clear the filter and display all entries Obtaining the Display Name from the Address Book Importing and Exporting Address Books Exporting an Address BookImporting an Address Book To Export an Address Book Upgrading and Downgrading Considerations Integration with Resource Manager RealPresence Collaboration Server Side Scheduling Reservations Guidelines for Scheduling ReservationsSystem Resources Reservations Using the Reservation Calendar Toolbar ButtonsTo open the Reservation Calendar RMX Management pane, click the Reservation Calendar button Reservations Views Week ViewDay View Single day is displayed Today View List View Changing the Calendar View To change between Week and Day views To view Today the current date To change to List View Scheduling Conferences Using the Reservation Calendar Creating a New ReservationTo return to Calendar View Method III To interactively define the duration Open the Reservation Calendar To create a new reservationSelect a starting time slot New Reservation Reserved Resources Field Description New Reservation Schedule Tab Field Description All Reservations Recur every weeks field You can add participants from the Participants Address Book Managing Reservations Using the Week and Day views of the Reservations CalendarViewing and Modifying Reservations To move the Reservation to another time slot To change the Reservation’s Start timeTo change the Reservation’s End time Reservation Properties General dialog box opens Adjusting the Start Times of all Reservations Scheduling Reservations Searching for Reservations using Quick Search Deleting ReservationsTo delete a single reservation To delete all recurrences of a reservation To clear the search and display all reservations Clear the Quick Search fieldClick Search All Reservations are displayed Operator Assistance & Participant Move Operator Conferences Operator Conference Guidelines Defining the Components Enabling Operator Assistance New Conference IVR Service Welcome dialog box opens New Conference IVR Service General dialog box opens Click the Video Services tab New Conference IVR Service Dtmf Codes dialog box opens New Entry Queue IVR Service Conference ID dialog box opens New Entry Queue IVR Service Welcome dialog box opensClick the Operator Assistance tab To define a Conference Profile for an Operator Conference Click the Operator Conference check box Starting an Ongoing Operator Conference To start a conference from the Conference pane New Conference General Options Field Description New Conference General Options Routing Name Saving an Operator Conference to a Template To save an ongoing Operator conference as a templateClick the Participants tab New Conference Participants dialog box opens Starting an Operator Conference from a Template Requesting Help Participant Alerts List Audible Alarms Using Audible Alarms Conference Templates Conference Template toolbar includes the following buttons Using Conference TemplatesConference Templates Toolbar Buttons Description Creating a New Conference Template Creating a new Conference Template from ScratchTo create a new Conference Template Conferences List toolbar includes the following button Conference Templates Polycom, Inc 354 Click the New button New Participant General dialog box opens New Participant Advanced dialog box opens Specify the Display Name and Duration New Conference Template Information dialog box opens Starting an Ongoing Conference From a Template To start an ongoing conference from a Template Conference is started Scheduling a Reservation From a Conference Template To schedule a Reservation from a Conference Template Polycom, Inc 362 Deleting a Conference Template Exporting and Importing Conference TemplatesTo delete Conference Templates Click the Delete Conference Template button. or Exporting All Conference Templates from an MCU Exporting Conference TemplatesTo export all Conference Templates from an MCU Exporting Selected Conference Templates To export selected Conference Templates To import Conference Templates Importing Conference TemplatesConference Templates Import dialog box is displayed Polycom, Inc 367 Polycom, Inc 368 Start a Conference Start an AVC CP Conference from the Conferences Pane To start an AVC CP conference from the Conference pane General Tab New Conference General tab parameters Field Description Support System Configuration Flags Polycom, Inc 374 Participants Tab New Conference Participants Tab Column / Button Description Option is disabled in SVC conferences To add participants from the Address Book Information TabAll Participants list opens Media Sources Tab New Conference Information Tab Field Description To start a SVC conference from the Conference pane Scheduling an AVC-based Reservation To start a conference from the Reservation Calendar Starting an Ongoing Conference From a Template This section is applicable for CP-AVC only conferences Conference and Participant Level Operations Conference OperationsCopy Conference Paste Conference Paste Conference As To paste a conference as a new conference Participant Operations Operational ButtonsParticipant Level Operations Menu Option Button Description Resume Video button Change to Regular Copy, Cut and Paste Participant Copy ParticipantCut Participant Paste Participant Paste Participant As Moving Participants Between Conferences Move Guidelines Moving Participants Options Moving a Participant Interactively Polycom Conferencing for Microsoft Outlook Setting up the Calendaring Solution Option 1 Using default Exchange Server settings Exchange Integration Configuration Option Field Description Option 2 Using an alternate Primary Smtp Mailbox Option 3 Using modified Exchange Server settings Exchange Integration Configuration Option Calendaring Guidelines Polycom, Inc 398 Creating and Connecting to a Conference Creating a Conference Connecting to a Conference RealPresence Capture Server or Polycom Solution Support Collaboration Server Standalone Deployment Conference and Participant Monitoring General Monitoring Using the Chairperson Password for Filtering Multi-Selection Click in the Chairperson Password field To search for an ongoing conference by Chairperson PasswordConference Level Monitoring Monitoring the Conference in the Conference List Pane Mixed Displays conference name and type of conference Conferences Monitoring Information FieldDescription To view the parameters of an ongoing CP conference Following information is displayed in the General tab Conference Properties General Field Description Conference Properties General SVC Conference Properties Advanced dialog box opens Following information is displayed in the Advanced tab End When Last Participant Remains parameters apply Conference Properties Advanced ParametersNone Prefer TIP Profile Gathering Settings Field/Options Description Following information is displayed Information, see Video Resolutions in AVC CP Conferencing Conference Properties Video Quality dialog box opens Click the Video Settings tab to list the video parameters Customized Content RateConference Properties Video Quality Parameters AS-SIP For more information, see Supplemental Conferencing Features See Defining New Customized Polling Buttons Description Polycom, Inc 418 To view the parameters of an ongoing SVC conference Viewing the Properties of Ongoing SVC ConferencesConference Properties General Parameters Field Description Conference Properties General Parameters Last Participant Remains parameters apply Server RMX Network Port Usage Content Rate Polycom, Inc 424 Requesting Help Request to Speak Request to Speak is Participant Level Monitoring SDP Gatekeeper Status Call Admission Control Participant’s connection no indication is displayed Participant Monitoring Indicators and Properties Column Icon/Description Polycom, Inc 431 Viewing the Properties of Participants To view the participant Properties Monitoring IP Participants Following parameters are displayed for an IP participant Mute/Suspend Conference. See Conference and Participant Monitoring Polycom, Inc 436 Conference and Participant Monitoring Polycom, Inc 437 Milliseconds derived from the Rtcp report From the endpoint SIP Bfcp TCP Participant Properties Channel Status Advanced Parameters Participant Connections Conference and Participant Monitoring Conference and Participant Monitoring Monitoring SIP Bfcp Content Channel Status tab Channel Status Advanced tab Configuring the System Flag DefaultDetecting Endpoint Disconnection Detecting SIP Endpoint Disconnection Monitoring ISDN/PSTN Participants System Configuration FlagEndpoint Disconnection Detection Algorithm To view the participant properties during a conference Participant Properties H.221 Parameters Field Description Causes Polycom, Inc 451 ISDN/PSTN Participant Properties Channel Status Monitoring Telepresence Participant Properties Recording and Streaming Conferences Configuring the Collaboration Server to Enable Recording Default Recording Link Defining the Dial Out Recording LinkTo define a Dial Out Recording Link Recording Link Parameters Description Enabling the Recording Features in a Conference IVR Service Conference IVR Service Properties dialog box is displayedRealPresenceCaptureServerorRSS4000system IPAddress Recording Link Parameters ParameterDescription Enabling the Recording in the Conference Profile To enable recording for a conference Conference Profile Recording Parameters Description Dial Out Recording Link Encryption Flag Setting Click OK Recording is enabled in the Conference ProfileDial Out Recording Link Encryption Dial Out Recording Link Encryption Guidelines Dial Out Recording Link Settings Managing the Recording Process Recording Layout To manage the recording process using the right-click menu Server or RSS 4000 system User Guide Recording Participant Right-click Options Name Description Conference Recording with Codian IP VCR Using Dtmf Codes to Manage the Recording ProcessMonitoring the recording participant Administrator Users, Connections, and NotesCollaboration Server Users User Types Listing Users Administrators can add new users to the system Adding a New UserTo add a new user to the system RMX Management pane, click Users Users pane is displayed Deleting a User To associate a user with a machine Changing a User’s Password To change a user’s passwordTo disable a user Disabling a User To enable a user Renaming a UserMachine Account To rename a user Monitoring Guidelines for defining a machine accountActive Directory Using Notes ConnectionsViewing the Connections List To list the users who are currently connected to the MCU To open or edit a note To create a noteTo delete a note IP Network Services Collaboration Server IP Network Services Overview Default IP Service Conferencing Service Management Network Primary IPv6 Addressing Guidelines RMX Management pane, click the IP Network Services button To view or modify the Management Network ServiceModifying the Management Network Modify the following fields Default Management Network Service IP Field DescriptionManagement Network Properties Collaboration Server RMX Auto If selected, Site-Local and Global Click the Routers tab Default Management Network Service Routers Field Description Default Management Network Service DNS Field Description Click the DNS tab Modify the following fieldsDNS DNS Servers Addresses Click the Security tab Modify the following fields Revocation Method URL Modifying the Default IP Network Service To view or modify the Default IP ServiceRMX Management pane, click IP Network Services Default IP Service Collaboration Servers RMX 1500/2000/4000 Default IP Service Collaboration Server RMX Default IP Network Service IP Field Description 2000/4000 4000 Polycom, Inc 489 Optional. Click the DNS tab IP Network Services To view or modify the ports values, click the Ports tab Aliases Fixed Ports If required, click the QoS tab View or modify the following fields System.cfg file Click the SIP Servers tab TOS Default IP Network Service SIP Servers Field Description SIP Servers Primary / Alternate Server Parameter Username@domain name Outbound Proxy Servers Primary / Alternate Server Parameter Modify the following fields To configure the ICE environment, click the SIP Advanced tab Default IP Network Service SIP Advanced Field Description Network Service V35 tab Field Description Ethernet Settings LANMNG B LAN MNG LAN To modify the automatic LAN port configuration RealPresence Collaboration Server RMX 1500/4000 RealPresence Collaboration Server RMX 4000 Do not select Ethernet Settings Parameters Field DescriptionRealPresence Collaboration Server RMX 1500 Do not select IP Network Monitoring To monitor signaling statusRMX CS IP tab displays the following fields IP Network Services Click the H.323 tab H.323 tab displays the following fields IP Network Services IP Network Services IP Network Services Media Redundancy LAN RedundancyMedia Redundancy on RealPresence Collaboration Server RMX Multipleservices = no Lanredundancy Multipleservices = YES LanredundancyMultipleservices = no Multipleservices = YES Signaling and Management Redundancy Multipleservices = no Lanredundancy = YESLAN Connections to the IP ports IP Port Description RMX 1800 Media Redundancy System Flags System Flag / Value = no Management Signaling LAN Configuration Requirements Hardware Monitor IndicationsRealPresence Collaboration Server RMX RealPresence Collaboration Server Network Traffic Control RTM LAN Indications Status Description RealPresence Collaboration Server RMX Network Port Usage Http TCPHttps DNS UDP NTP SSH TCPUDP, TCP SIP-TLS RTPRtcp SIP -TLS Defining ISDN/PSTN Network Services ISDN/PSTN Network Services Overview Supported Capabilities and Conferencing Features Non Supported Capabilities and Conferencing Features Adding/Modifying ISDN/PSTN Network Services To Add an ISDN/PSTN Network ServiceRMX Management pane, click ISDN/PSTN Network Services Obtaining ISDN/PSTN required information Isdn Service Settings Field Description Unknown Span Definition Field Description Configured symmetrically Phones Settings Field Description Click Save & Continue To Modify an ISDN/PSTN Network Service Modifying an ISDN/PSTN Network ServiceClick Save & Close  Dial-in Phone Numbers  MCU CLI Multiple Network Services Network SecurityRealPresence Collaboration Server RMX 1500/4000 RealPresence Collaboration Server Network Security Polycom, Inc 534 Cards Up to 2 per Media Card Services That Include ICE First Time Installation and Configuration Resource Allocation and Capacity Upgrading to Multiple Services RealPresence Collaboration Server RMX Hardware Installation Polycom, Inc 539 Connecting the cables to the RTM IP Connecting the cables to the RTM LANLAN Connections to the RTM IP RTM IP Port Description LAN Connections to the RTM LAN RTM LAN Port Description Polycom, Inc 541 LAN Connections to the RTM LAN RTM IP Port Description Management, media and signaling for Network Service System Flags and License Settings Collaboration Server ConfigurationMNG MNG B IP Network Service Definition To add new/additional Network Services Device Management pane, click IP Network Services Polycom, Inc 547 IP Network Service IP Parameters Field Description IP Network Service IP Parameters Service Configuration dialog box opens Following flags can be defined per service  H263ANNEXT Defined and the IP Network Service Default IP Network Service SIP Advanced FieldDescription Ethernet Settings Setting a Network Service as DefaultDefault IP Network Service Icons IconDescription Video/Voice Port and Resolution Configuration Signaling Host IP Address and MCU Prefix in GK IndicationsConference Profile Gateway Profiles Signaling Monitor Hardware MonitorConferencing Defining Dial Out Participants Reserving Video Resources for a Conference Monitoring Conferences Resource Report Port Usage Gauges Remote Connection Using the Internet NAT Network Address Translation TraversalDeployment Architectures Following Remote Connection call flow options are supported Business to Business Connections Remote Connections Enterprise Client Environment RegisteredRegistered Environment VBP To enable and modify FW NAT Keep Alive FW Firewall NAT Keep Alive System Configuration in SBC environments SIP TCP Keep-Alive IVR Services List IVR ServicesTo view the IVR Services list IVR Services Toolbar IVR Toolbar buttons Button Button Name Descriptions Adding Languages To add a language Uploading a Message File to the Collaboration Server To upload messages to the MCU IVR Message Types by Message Category Properties General Voice Messages Defining a New Conference IVR Service Defining a New Conference IVR ServiceTo define a new Conference IVR Service Default is Conference IVR Service Properties Global Parameters Polycom, Inc 574 Chairperson Identifier Polycom, Inc 576 Conference IVR Service Properties General Voice Messages Message Type Description Indicating the recording status of the conference Followed by the Reorder Tone and disconnection Polycom, Inc 580 Ivrrollcallusetonesinsteadofvoice is set to YES, Ivrrollcallusetonesinsteadofvoice is set to YES , IVR Services Polycom, Inc 583 SIF 4SIFLow Video Services Description Dtmf New Conference IVR Service Dtmf Codes dialog box opens IVR Services IVR Services Change to Chairperson Entry Queue IVR Service Defining a New Entry Queue IVR ServiceTo set up a new Entry Queue IVR Service RMX Management pane, click IVR Services Ad Hoc Conferencing and External Database Authentication Fill in the following parameters Polycom, Inc 592 Select the voice messages New Entry Queue IVR Service General dialog box opens IVR Services Polycom, Inc 596 To select the default Conference IVR Service Default Conference IVR Service To select the Default Entry Queue IVR Service To modify the properties of an IVR Service Adding a Music File Replacing the Music FileTo replace the Music file Defining the format settings for audio messages To define the format settings for audio messagesCreating Audio Prompts and Video Slides Recording an Audio Message Sound Selection dialog box opens Format field, select PCM Click Convert NowAttributes list, select 16.000 kHz, 16Bit, Mono Recording a new audio message To record a new audio message IVR Services Creating a Welcome Video Slide To create a welcome video slide Inviting Participants using Dtmf Error HandlingInvite Call Flow Entering Additional Dtmf Codes Conference IVR Services dialog boxes Enabling the Invite Participants using Dtmf OptionGeneral Video Services Dtmf Codes Conference IVR Services General tab is displayed Disabled set to Off To disable the Invite Participant option Disabling the Invite Participant Option IVR Services Support with TIP Protocol External IVR Service ControlGuidelines for TIP Support with IVR Services Default IVR Prompts and Messages Password IVR Change Requests Chairperson help Menu IVR Services To control the volume of IVR music, Roll Call and messages Volume Control of IVR Messages, Roll Call and MusicDefault IVR Messages Flag Description IVR Services in TIP-Enabled Conferences IVR Services in TIP-Enabled Conferences GuidelinesEntry Queue and Virtual Entry Queue Access Configuring the Conference and Entry Queue IVR Services Call Detail Record CDR Utility CDR File PropertiesCDR File Formats Unformatted CDR File Multi-Part CDR Files Formatted CDR File CDR File Contents Viewing, Retrieving and Archiving Conference Information Viewing the Conference RecordsTo open the CDR utility Conference Record Fields Description Multi-part CDR File display Refreshing the CDR List Retrieving and Archiving Conference CDR RecordsTo refresh the CDR list To retrieve and archive CDR records Gateway Calls Gateway Functionality IP Participants Call FlowsDirect Dialing Dialing from H.323 Endpoints Dialing from SIP Endpoints Gateway IVR Dialing For IP Participants Optional Direct Dialing Using IP Addresses Dial-out Calls Dial-in Calls Calling a SIP Endpoint in a Remote Domain Enabling or Disabling Direct IP Dialing Isdn Participants Dialing via Gateway IVR for Isdn ParticipantsDialing from ISDN/PSTN Endpoints Two dialing methods are available to ISDN/PSTN participants Pstn Dial-in Using GK Prefix Calling an IP Endpoint via Gateway Interoperability with DMA Defining the IVR Service for Gateway Calls To define a new Conference IVR Service for gateway callsRoll Call disabled Operator Assistance disabled Gateway Calls DefaultGWWelcomeSlide Details, see Disconnect on Busy Defining the Conference Profile for Gateway Calls Define the required settings for Encryption and LPRTo define a Conference Profile for Gateway Sessions Defining the Gateway Profile To define a new Gateway Profile System Configuration Gateway Calls Redialing Wrong Destination Number Time-out Wrong Destination NumberCall Failure Reasons H.323, SIP, Isdn Monitoring Ongoing Gateway Sessions Connection IndicationsDisconnect on Busy Disconnect on No Answer Gateway Session Name Gateway Session ParametersConference ID Connected Participant Parameters To set up the Meeting Room for direct dialing Polycom, Inc 645 Dialing to Polycom RealPresence DMA System Example Calling the RealPresence DMA via Gateway IVR Manual Dial String Entry Automatic Dial String Generation Pstn Dial-in Using GK Prefix Enabling Pstn dial-in using GK prefixConfiguration Pstn Participant input via Dtmf Deploying a Polycom RMX Serial Gateway S4GW Installing the RMX Manager Application RMX Manager Application Accessing or Downloading the RMX Manager Installer Downloading the Installation files from Polycom Support Site Click Install Accessing the RMX Manager Installer from the Login screen Installing the RMX Manager on Your WorkstationClick the Install RMX Manager link Polycom, Inc 655 Installing the RMX Manager for Multi-User Capability To install the RMX Manager for Multiple Users Polycom, Inc 657 Starting the RMX Manager Application To use the browser To use the Windows Start menuClick Start Programs Click All Programs Polycom RMX Manager Connecting to the MCU To connect the RMX Manager to an MCU MCUs Pane RMX Manager Main ScreenMCUs pane includes a list of MCUs and a toolbar MCU Icons and Statuses Icon Description Use Other RMX Manager UI Components Adding MCUs to the MCUs ListTo add a Collaboration Server unit MCU Properties Field Description MCU IP Grouping the Participants by MCU Start Monitoring/Stop Monitoring Modifying the MCU Properties Disconnecting an MCURemoving an MCU from the MCUs Pane Changing the RMX Manager Language Import/Export RMX Manager ConfigurationTo select a language To Export the RMX Manager Configuration To Import the RMX Manager ConfigurationExport RMX Manager Configuration dialog box opens Import RMX Manager Configuration dialog box opens Installing RMX Manager in Secure Communication Mode To install the RMX Manager Click on the Security tab Security dialog box is displayed Clear the Secured Communication check box Click the DNS tabDNS dialog box is displayed Enter the Local Domain Name Create a Certificate Request Click the Security tab Security dialog box is displayed Management Network Properties dialog box is displayedSelect the Secured Communication check box Click OK Reset the Collaboration Server Using an Internal Certificate AuthorityRMX Management pane, click Hardware Monitor Click the Copy to File button Certificate Export Wizard is displayedClick Next Export File Format dialog box is displayed Select Base-64 encoded X.509 .CER Polycom, Inc 676 Use the RMX Web Client Starting the RMX Web Client To start the Collaboration Server Web Client RMX Web Client Screen Components Viewing and System Functionality Permissions Auditor Conferences List If you are logged in as a User with Chairperson permissions RMX Management Pane List PaneStatus Bar System Alerts Participant Alerts Port Usage Gauges MCU State Address Book Displaying and Hiding the Address Book Dialing Direction Dial-in or Dial-out Conference Templates Displaying and Hiding Conference Templates To adjust column width Customizing the Main ScreenTo resize a pane To sort the data by any field column heading To switch between Toolbar and List Views Increasing and Decreasing the Text SizeCustomizing the RMX Management Pane To increase or decrease the text size Polycom, Inc 690 System and Participant Alerts Administration and UtilitiesCollaboration Server 1500/1800/2000/4000 Status Bar System Alerts To view the System Alerts list Error occurred Active Alarms Pane ColumnsAn identifying number assigned to the system alert System Alerts Buttons Participant Alerts To view the Participants Alerts list RMX Time Altering the clockTo Alter the MCU Time RMX Time Fields Properties Description RMX Time Fields Properties Resource Management Resource Capacity Resource Usage in AVC CP Conferencing MPMx MPMRx-D MCU Capacities in Mixed CP and SVC Conferencing Resource Usage in SVC ConferencingAudio Mode AVC Conferencing Video Switching Resource Capacity Resource Usage in Mixed CP and SVC ConferencingMPMRx 3333 Mixed CP MPMx Mixed CP Resource Usage in AVC CP Conferencing AVC Conferencing VoiceResource Capacity Modes MPMx MPMRx Video/Voice Port Configuration MPMx Video/Voice Port Configuration MPMRxFlexible Resource Capacity Mode Forcing Video Resource Allocation to CIF Resolution Configuring the Video/Voice ResourcesTo allocate Voice resources To cancel the forcing of CIF resource Resource ReportsTo force CIF resource Mcmsparameters tab, click New Flag Displaying the Resource Report Main toolbar, select Administration Resource ReportResource Report Fields Parameters Column Description Port Gauges Port Gauge AVC HD AVC SD AVC CIF Collaboration Server 1800 Resource CapacityAVC HD AVC SD AVC CIF SVC Resource Capacity in Mixed Conferences Resource Capacity in Non-Mixed ConferencesPort consumption ratios of different calls HD720p HD1080p ISDN/PSTN Collaboration Server 2000/4000 Resource Capacity Polycom, Inc 711 Port Usage Threshold Setting the Port Usage ThresholdTo Set the Port Usage Threshold SIP Dial-in Busy Notification Port Usage Gauges Polycom, Inc 715 To view the System Information properties box System InformationSystem Information FieldDescription Snmp Simple Network Management Protocol MIBs Management Information BaseTraps MIB Files Alarm-MIB Support for MIB-II SectionsMIB H.341 H.323 Standard MIBs Unified MIB Unified MIB Snmp Fields Name Type Description Code An Example of an Alarm Fault Trap An Example of an Authentication Failure TrapAn Example of a ColdStart Trap Status Trap RMX MIB entities that do not generate traps Administration and Utilities To enable Snmp option Defining the Snmp Parameters in the Collaboration Server Select the Traps tab Snmp Properties Traps dialog box opens Snmp SNMPv3 Traps Field DescriptionSHA SNMPv3 Traps Field Description Version Authentication Password Select the Security tab Snmp Properties Security dialog box opens Default Empty Default MD5 AuthenticationEnter an Authentication Password Default DES Accepted Host IP Address dialog box opens Using Audible AlarmsSnmp Properties Security dialog box, click OK Configuring the Audible Alarms Audible Alarm PermissionsAudible Alarm Permissions Option Operator Administrator Stop Repeating Message Replacing the Audible Alarm File Audible Alarm User Customization Options Description Customizing the Multilingual Setting Multilingual SettingDownload Audible Alarm File window opens To customize the Multilingual Setting Banner Display and Customization Non-Modifiable Banner Text Sample 1 Banner Sample 3 Banner Sample 2 BannerSample 4 Banner Banners Configuration dialog box opens Customizing BannersTo customize the banners Customize the banners by modifying the following fields Login Screen Banner Banner Display Main Screen Banner Backup and Restore Guidelines Software Management Using Software Management To backup configuration filesTo restore configuration files Select the Backup Directory Path and then click Backup Using Ping Ping the Collaboration ServerTo Ping a network entity from the Collaboration Server  OK or To configure the notifications Notification SettingsNotification Settings Parameters Field Description To access the Logger Diagnostic Files Logger Diagnostic FilesFollowing tasks can be performed Diagnostic File Button Options Description Logger Diagnostic Files dialog box, click BrowseTo Retrieve the Logger Files Standard Security Mode Information CollectorTo View the Logger Files Click Retrieve Files Ultra Secure Mode Network Intrusion Detection System Nids Creating the Information Collector Compressed File Using the Information CollectorTo create the compressed file Saving the Compressed File Click Collect Information Auditor Auditor FilesViewing the Compressed File To view the compressed file Retrieving Auditor Files To access Auditor Files Name Auditor File Viewer To retrieve files for storage on a workstationTo open the file in the Auditor File Viewer  StartUp To open the Auditor File Viewer from the Administration Menu Auditor Event Columns Field Description Alerts and Faults Alerts and Faults that are recorded by the AuditorAlerts and Faults recorded by the Auditor Event Audit Events Alerts and Faults recorded by the Auditor Event Transactions that are recorded by the Auditor TransactionsTransactions recorded by the Auditor Installing ActiveX ActiveX Bypass To reset the RMX Resetting the Collaboration ServerClick Reset Administration and Utilities Modifying System Flags System Configuration FlagsTo modify system flags RealPresence Capture Server or RSS 4000 system recorder Manually Added and Deleted System FlagsMcmsparametersuser Flags Description Contentspeakerintrasup DisableinactiveuserEnableacceptingicmpredi Enableagc Enableautoextension EnablecascadedlinktojOinwithoutpassword Enablecyclicfilesystem Forcesystembroadcastv OlumeForcesystemlisteningvo Lume Fillfromlastconfiguredspan FillfromfirstconfiguredspanIsdnresourcepolicy Itpcropping Lastloginattempts LegacyepcontentdefaultMaxconfpasswordrepeat Layout Maxcpresolution MaxpasswordrepeapedcMaxpasswordrepeatedch Maxintrarequestsperin Minpasswordlength MultipleservicesMcudisplayname Minpwdchangefrequenc Numofnumeric NumofspecialcharNumofuppercasealphab Numericchairpassdefaul Numericconfpassdefault NumericconfidmaxlenNumericconfidminlen LEN Passwordexpirationdays PasswordexpirationwarniPasswordhistorysize Restrictcontentbroadca Example Systemlisteningvolume UltrasecuremodeUsegkprefixforpstnca LLS Manually Added, Modified, Deleted System Flags Description To add a flagAcceptvoipdtmftype 42Kbps, fail, thus disconnecting the call Is the preferred codec for SIP/Lync callsManually Added, Modified, Deleted System Flags Flag Description Blockcontentlegacyfor BytimersBondinggroupdelay Burnbios Cfgkeyenableflowcont CascadelinkplaytoneonConnection Cellindlocation Timer DELAYBETWEENH320DIALODisablecellsnetworkind Disabledummyregistratio Disablegwoverlayindicat DisableselfnetworkindDisablewiderestosipdi Enableciscogk ENABLECONTENTOF768FOR EnableepcEnableflowcontrolrein Enableexternaldbacces Enablemsfec EnablenovideoresourceEnablerecording Enablertptrafficshapin Enablesipppcforallus EnablesirenlprEnablesirenlprsipencry Enabletcpackage Externaldblogin ExternaldbpasswordExternaldbdirectory Externaldbip Forceresolution ForceaudiocodecformsSinglecore Forceencryptionforund  Numericconfpassdefault LEN  Numericchairpass Defaultlen G728ISDNH239FORCECAPABILITIES H264HDGRAPHICSMINCONT IPV6AUTOADDRESSCONFIGU IgnoreaimIplinkenvironment Ipresponseecho For cascaded conferences For single MCU conferences Transcoding Default n Possible values Maximumrecordinglinks MedianicmtusizeMinimumframeratethres Holdforsd Possible Values YES / no Passwordfailurelimit PortgaugealarmPcmfecc Pcmlanguage Nnovideotimer REMOVEH323EPCCAPTON PstnringingdurationsecQosipaudio Qosipvideo Rtcpfirenable EnableREMOVEH323HIGHPROFILE Captononpolycomvend Rtcpplienable IntervalRtcpqosisequaltortp Rtvmaxbitrateforforc Sendwiderestoip SendsrtpmkiSendwiderestoisdn Setaudioclarity SetaudioplcSetautobrightness Setdtmfsourcediffins Sipenablefecc SipfastupdateintervaleSipbfcpdialoutmode Sipdualdirectiontcpco Socketactivitytimeout SipfreevideoresourcesSipomitdomainfrompart Yname V35MULTIPLESERVICES TclatencysizeTcpretransmissiontimeou Trafficshapingmtufacto Manually Adding Flags to the Csmoduleparameters Tab Manually Added Csmoduleparameters System Flags Description Msupdatecontac QosipsignalingSiptcptlstimer Tremove Auto Layout Configuration Deleting a FlagTo delete a flag Available Layouts No. of Cells Layout Layout Flag Value Customizing the Default Auto Layout Default Auto Layout is controlled by 13 flags Polycom, Inc 807 Csenableepc Flag Legacyepcontentdefaultlayout FlagExample Automatic Password Generation Flags Enabling the Automatic Generation of PasswordsAutomatic Password Generation Flags Description Hideconferencepassword Default in non-secured mode means no minimum length Default in Ultra Secure Mode Conference password must beDefault in Ultra Secure Mode, Chairperson password must 16, 6 default non-secured mode Ultra Secure Mode Flag Numericchairpass Default LEN Ultra Secure Mode Polycom, Inc 813 Enabling Ultra Secure Mode Ultrasecuremode System Flag Modifying the Ultra Secure Mode System Flag ValuePCM System Flags affected by Ultra Secure Mode To modify the Ultrasecuremode System flag value Range Default Network Security Login and Session ManagementStrong Passwords User Management Range Default Enablecyclicfilesystemalarms YES/NOCertificate Management PKI Public Key Infrastructure Adding Certificates to the Certificate Repository To access the Certification Repository PKCS#7/P7B Trusted Certificates To add a certificate to the repository  Paste Certificate and Send Certificate  Send Certificate FilePaste Certificate and Send Certificate Send Certificate File Polycom, Inc 822 Personal Certificates To add a Personal Certificate to the Certificate Repository Click Send Certificate  General Error message from the SSL library Certificate Validation CRL Certificate Revocation List Adding a CRL To add a CRL to the repository Select the Certificate File Format PEM or DER Removing a CRL To remove a CRL Certificate Revocation Revocation MethodOne of three Certificate Revocation Methods can be selected  Global Responder URL Self-signed Certificate Creation Self-signed Certificate No Certificate Validation is performed Self-signed Certificate Field Values Creation SHA1 Emergency CRL Certificate Revocation List Update To perform an Emergency CRL Update procedureDownload and save the updated CRL files from the CA Server Disable Secure Communications mode Open the Certification Repository and Update the CRL files Re-enable Secured Communications Mode Update the repositoryRe-connect to the RMX Polycom, Inc 835 SIP TCP Keep-Alive Siptcpkeepalivetype NoneRFC5626 If its value is Reregistrationwhennopongresponse Donotreregistrationwhennopongresponse Default System Flags Siptcpkeepalivetype / BehaviorFlag Possible Flag Values Siptcpkeepalivebehavior Managing the user login process includes User and Connection ManagementKeep Alive Frequency Managing system users includes Managing the System Users User TypesDisabling/Enabling Users Renaming Users Implementing Strong Passwords Managing the User Login ProcessPassword Character Composition Implementing Password Re-Use / History Rules Password LengthDefining Password Aging Forcing Password Change Defining Password Change FrequencyMaximum Repeating Characters Temporary User Lockout User Login RecordUser Lockout Connection Timeout Session TimeoutControlling User Sessions Management Sessions per System Erase Session History After Logout Guidelines for Customizing the Login Page Banner Polycom, Inc 847 Polycom, Inc 848 Polycom, Inc 849 Securing an External Database Ultra Secure Mode Standard Security ModeMS Active Directory Integration Directory and Database Options Guidelines Directory Services Configuration Field Description To configure Directory ServicesEnabling Active Directory Integration Restoring the Collaboration Server Using the USB Port Directory Services Role Mapping dialog box is displayedDirectory Services Role Mapping Field Description Click the Role Mapping tab FLASH-OVERRIDE-OVERRIDE Classified Networks only Mlpp Multi Level Precedence and PreemptionPrecedence Levels Enabling Precedence SIP MessageDial-in calls FLASH-OVERRIDE-OVERRIDE  Domain Name = UC  Sub Domain =  r-priority = Flash Immediate Priority Routine None No Default Incoming SIPMessage UCC Dial-out calls Precedence Level Change To configure Precedence Settings Default Cleared Precedence disabledOptional Modify the values if required Possible Values 1 Monitoring Precedence Level Precedence Settings Domains, Levels and Dscp ValuesSystem Flags Ieee 802.1X Authentication Following 802.1X Authentication methods are supportedCertificate Repository PEAPv0 MSCHAPv2 Enabling and Configuring 802.1X Authentication 802.1X Authentication Configuration Field DescriptionDisable the 802.1X Authentication method EAP-MD5 Default Disabled 802.1X Authentication System Flags Flag name DescriptionRange YES/NO Disabling 802.1X Authentication White List AccessEthernet Monitoring To enable, disable, view or modify the White List Enabling, Disabling and Modifying the White List IP Address Modes Iii Click Yes to apply the modified White ListWorkstation / Device Alternative Network Address Types Anat DisabledSystem Flag Bfcp Over UDP AS-SIP Content Enabling AS-SIP Content System Flag Enablesendingicmpdestinationunreachable System Flag EnableacceptingicmpredirectInternet Control Message Protocol Icmp Upgrade / Downgrade Guidelines Password EncryptionModifying the flag values Polycom SIP UDP Non-hashed Passwords Media Encryption and Authentication Self-signed Certificate Creation Field Value Privacy Protocols Flag Settings Negotiation Protocol Authentication Tag LengthRange 80, 32 NGH Flag Value Collaboration Server Hardware Monitoring Viewing the Status of the Hardware Components To access Hardware Monitor HW Monitor Pane Status Columns Field Description Diagnostics , or Empty Viewing the Properties of Hardware ComponentsHW Monitor Pane Toolbar Critical Hardware Properties dialog box has the following structure To view the MCU PropertiesProperties General information is displayed MCU 1800 Properties General Info MCU Properties Event Log Column Description To view a card properties Card Properties General Info Field Description Mezzanine To view the supporting hardware components properties View Backplane PropertiesView FAN Properties Click Close to return to the Hardware Monitor pane Fans To view a LAN connector properties Temperature ThresholdsView LAN Properties Diagnostic Mode To run Diagnostics on a card Polycom, Inc 889 To exit the Diagnostics Mode IP Disconnection Causes Appendix a Disconnection CausesCall Disconnection Causes Description ARQ Call Disconnection Causes Description Is longer than the server is willing to interpret Request Isdn Disconnection Causes Isdn Disconnection Causes Number Summary Description Enquiry CUG Isdn Disconnection Causes Number Summary Description Mandatory information elements containing invalid content Active Alarms Alarm Code Alarm Description Appendix B Active AlarmsULTRASECUREMODE=YES Appendix B Active Alarms Active Alarms Alarm Code Alarm Description Active Alarms Alarm Code Alarm Description Active Alarms Alarm Code Alarm Description Active Alarms Alarm Code Alarm Description Active Alarms Alarm Code Alarm Description Install the appropriate media card Active Alarms Alarm Code Alarm Description Failure Active Alarms Alarm Code Alarm Description Active Alarms Alarm Code Alarm Description Conference Summary Record Appendix C CDR Fields, Unformatted FileConference Summary Record Fields Description Conference Summary Record Fields Standard Event Record Fields Event RecordsEvent Types Event Specific Fields CDR Event Types Event Code Event Name Description Update Participant Connected RecordingLink SIP Private Extensions Gatekeeper User Update User SET ENDTime Operator Start Event Fields for Event 1 Conference Start Event Fields for Event 1 Conference Start Description Event Fields for Event 2001 Conference Start Continue Appendix C CDR Fields, Unformatted File Event Fields for Event 5001 Conference Start Continue Event Fields for Event 11001 Conference Start Continue Event Fields for Event 6001 Conference Start ContinueEvent Fields for Event 2 Conference END Any other number Unknown NTI TIE Trunk ATT Accunet Event fields for Event 4 ISDN/PSTN Channel Disconnected Event fields for Event 5 ISDN/PSTN Participant Connected Appendix C CDR Fields, Unformatted File Appendix C CDR Fields, Unformatted File Appendix C CDR Fields, Unformatted File Number of MCU Phone Numbers Terminal Event fields for Event 15 H323 Call Setup SIP URI Event fields for Event 15 H323 Call Setup Changed MCU Terminal Event Fields for Event 18 NEW Undefined Participant Event Fields for Event 20 Billing Code Event Fields for Event 22 Dtmf Code Failure Event fields for Event 26 Recording Link Event Fields for Event 28 SIP Private Extensions Event Fields for Event 30 Gatekeeper InformationEvent fields for Event 31 Participant Connection Rate Event Fields for Event FieldDescription Characters Appendix C CDR Fields, Unformatted File Event Fields for Event 106 User SET END Time Is currently supported Isdn Polycom, Inc 946 Disconnection Cause Values Event Fields for Events 2011, 2012,Event Fields for Event 3010 Participant Information VIP Disconnection Cause Values Value Call Disconnection Cause Disconnection Cause Values Value Call Disconnection Cause Disconnection Cause Values Value Call Disconnection Cause Ad Hoc Conferencing without Authentication Conference is started using one of the following method Ad Hoc Conferencing with Authentication Ad Hoc Conference Initiation without Authentication Polycom, Inc 953 Conference Access with External Database Authentication Conference Access Validation All Participants Always Conference Access Validation Chairperson Only Upon Request Ad Hoc Settings Authentication Settings To set the System Configuration flags Click OK Reset the MCU for flag changes to take effectEnableexternaldbaccess Modify the values of the following flags » Set the External Server Authentication field to Numeric ID Set the External Server Authentication field toPage Details EndpointRTP Statistics Number of packets arriving out of order. Processing, but is not considered a faultFollowing details are displayed Certificate Configuration and Management Appendix F- Secure Communication ModeCertificate Template Requirements Switching to Secure Mode Configure Certificate ManagementPurchasing and Installing a Certificate Certificate Requirements Enabling Secure Communication Mode To enable secure communications modeDefault for U.S. Federal licenses TLSV1 Creating/Modifying System Flags Polycom, Inc 967 Restoring Defaults Alternate Management Network Management Network Primary Configure the WorkstationAlternate Management Network 1500/2000/4000 To modify the workstation’s IP addresses Polycom, Inc 971 Page To connect directly to the Collaboration Server Connect to the Management NetworkCollaboration Server RMX Polycom, Inc 974 Connect to the Alternate Management Network 1500/2000/4000 Collaboration Server RMX To connect to the Alternate Management Network Procedure 1 Install the RMX Manager Procedure 2 Configure the ModemProcedure 3 Create a Dial-up Connection Configure the modem with the following settings When the New Connection Wizard is displayed, click Next Polycom, Inc 979 Polycom, Inc 980 Connection Wizard To Connect using the RMX Manager To use the browser Procedure 4 Connect to the Collaboration ServerClick All Programs Appendix H Deployment Into Microsoft Environments Overview Deployment Architecture 2 RealConnect Cascaded Conferences Backward Compatibility to Lync Support for HD1080p Resolution Video Resource Requirements and Implications FEC Forward Error Correction Limit Maximum Resolution for MS SVC Using a System flagDefault Auto IPv6 Support Range Default System Flags for Cropping Control Sharing Content During a Conference RealPresence CSS GatewayRealPresence CSS Plug CSS Gateway Usage Guidelines Lync CSS Behavior by Lync Content Type CSS Plug CSS Gateway MLA Mode Collaboration Server Side Lync 2013 Avmcu Side Cisco TIP SupportLync 2013 Participant Monitoring Mainandinslave Monitoring Participant Properties Channel Status Tab Polycom, Inc 994 Deployment Architecture 1 RealPresence Hosted Conferences Look and Feel Deployment Architecture 2 RealConnect Cascaded Conferences Look and Feel for Lync Clients and Group Series Endpoints Look and Feel for Legacy Endpoints Video Optimized Handle Low Bit Rate Calls From the Avmcu Remove Empty Cells From the Video LayoutCase Range Polycom, Inc 1000 Initiate and Connect to a Conference Meet Now Lync ConferenceRealConnect for Lync To connect to an Avmcu conference Video Switching Conferences Call Admission ControlConferencing Behavior Continuous Presence Conferences Monitoring Participant Connections Active Alarms and Troubleshooting Active Alarms ICE Active Alarms Known Issues TroubleshootingURI Polycom, Inc 1007 Appendix I Polycom Open Collaboration Network Pocn Deployment Architectures Single Company Model Polycom and Cisco Infrastructure IOS Solution Architecture Components Version Description CtmsVCS Polycom Equipment MLA Call Flows Multipoint call with DMA Multipoint call without DMA Company to Company Models Using a Service Provider ModelModel Collaboration Server Company to Company via Service Provider Model Cisco telephony and desktop endpoints Multipoint call via Service Provider Model Call Flow Polycom, Inc 1018 Company B Solution Architecture Components Cisco Equipment Company aCompany B Deployment architecture includes Polycom, Inc 1020 Configuring the Cisco and Polycom Equipment AdministrationGatekeepers Cisco Equipment Polycom EquipmentSupported Polycom products Polycom TIP and SIP Versions SIP only no TIP support Versions Configuring the Collaboration Server Configuring DMAConfiguring Endpoints Set the Mintipcompatibilitylinerate System Flag Entry Queue and Virtual Entry Queue Access Configuring Entry Queues and IVR ServicesConfiguring the Conference and Entry Queue IVR Services Procedure 1 Set the Mintipcompatibilitylinerate System Flag Endpoints Registered to Cucm SIP Server field, select Specify TIP HD Video Resolution by Line RateOutbound Proxy Servers table Polycom, Inc 1027 Polycom, Inc 1028 Polycom, Inc 1029 Polycom, Inc 1030 Polycom, Inc 1031 Polycom, Inc 1032 Content Sharing Behavior Polycom Immersive Telepresence Systems ITP VersionPolycom video conferencing endpoints HDX Version Cisco TelePresence System CTS Versions 1.7 Polycom, Inc 1034 Collaboration with Microsoft and Cisco  RTV 720p Cisco TelePresence System CTS Versions  CTS  Cucm RealPresence Capture Server HDX RSSDMA Cmad ITP OTX, RPX, ATX, TPX Microsoft Cisco Multipoint Calls using DMA Solution Interoperability Table Microsoft Lync Server CU4 SP2 Supported TIP Resolutions and Resource Allocation Supported ResolutionsTIP Layout Support & Resource Usage Resource Allocation Configuring the Microsoft, Cisco and Polycom Components To configure the Microsoft, Cisco and Polycom components  Appendix H Integration Into Microsoft Environments Register the ITP endpoints to the Lync server Polycom, Inc 1046 Polycom, Inc 1047 Flow Control Via H.239 TIP Compatibility Prefer TIP Content Receiver Encryption To enable Dtls negotiation for content encryption A new or existing Profile, click the Advanced tab Polycom, Inc 1051 Resolution Configuration Video and Content Endpoint Registration Lync Content XGA,5fps No ContentEndpoints HDX to Collaboration HD H.264 Video Server Operations During Ongoing Conferences MonitoringCTS Participants Participant Properties General dialog box opens Polycom, Inc 1055 Lync Participants RTV Known Limitations Polycom, Inc 1058 Perform a Standard Restore Appendix J Restore DefaultsStandard restore deletes the following files To perform a Standard Restore using the RMX Web Client Restore Factory Defaults dialog, select Standard Restore Perform a Comprehensive Restore To perform a comprehensive restore using the RMX Web Client Optional. Back up the system configuration To perform a comprehensive restore using the USB key Select Open Folder to view files using Windows Explorer Appendix K SIP RFC Support MD5Rsvp Srtp Appendix K SIP RFC Support Appendix L Media Traffic Shaping Traffic Shaping Guidelines Capacity Reduction During Traffic Shaping System FlagsHD1080p Audio Only 323 & SIP Flag Settings Flag name SiptimerssetindexAppendix M Homologation for Brazil 323 & SIP Protocol Flag Options Flag name H323TIMERSSETINDEX Flag name Disabledummyregistration