Conference and Participant Monitoring

Participants are automatically added to the Participants Alerts list in the following circumstances:

The participant fails to connect to the conference by entering the wrong conference ID or conference password and waits for the operator’s assistance.

The participant requests Operator’s Assistance during the ongoing conference.

This list is used as reference only. Participants can be assisted and moved to the Operator conference or the destination conference only from the Participants list of the Entry Queues or ongoing conference where they are awaiting assistance.

The participants are automatically removed from the Participant Alerts list when moved to any conference (including the Operator conference).

Participant Level Monitoring

In addition to conference information, you can view detailed information regarding the status and parameters of each listed participant, using the Participant Properties dialog box. Participant properties can be displayed for all participants currently connected to a conference and for defined participants that have been disconnected.

Properties differ for IP and ISDN/PSTN participants.

SIP SVC-based participant properties are similar to SIP AVC-based participant properties.

The table below lists the tabs in the Participant Properties dialog box, as viewed by each user type, for each participant connection types.

Participant monitoring - Tab list per participant connection type and user

 

Admin

 

Chairperson

 

Operator

 

 

 

 

 

 

 

 

Tab Name

AVC H.323

AVC/SVC SIP

AVC H.323

AVC/SVC SIP

AVC H.323

AVC/SVC SIP

 

 

 

 

 

 

 

General

 

 

 

 

 

 

 

Advanced

 

 

 

 

 

 

 

Information

 

 

 

 

 

 

 

Media Sources

 

 

 

 

 

 

 

H.245

 

 

 

 

 

 

 

SDP

 

 

 

 

 

 

 

Connection

Status

 

 

 

 

 

 

 

 

 

 

 

 

 

Channel Status

 

 

 

 

 

 

 

Channel Status -

Advanced

 

 

 

 

 

 

Polycom®, Inc.

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Polycom 1500/1800/2000/4000 manual Participant Level Monitoring, Sdp