Polycom 1500/1800/2000/4000 manual ICE Active Alarms

	Appendix H - Deployment Into Microsoft Environments
Active Alarms
Alarm Code	Alarm Description
SIP TLS: Certificate is about to expire	The current TLS certificate files will expire shortly and will have to be
	replaced to ensure the communication with the OCS.

SIP TLS: Certificate subject name is not valid or DNS failed to resolve this name

This alarm is displayed if the name of the Collaboration Server in the certificate file is different from the FQDN name defined in the OCS.

Note:

Occasionally this alarm may be activated without real cause. Resetting the MCU may clear the alarm.

ICE Active Alarms

When ICE environment is enabled in the Collaboration Server, failure to communicate with a required component triggers the display of an Active Alarm in the System Alerts pane.

The following table lists these active alarms:

ICE Environment - Collaboration Server Active Alarms

Active Alarm	Phase	Alarm Displayed When	Troubleshooting
ICE failure: Failed to	Registration	The Collaboration Server did	• Check that the Collaboration
register with OCS.		not receive a confirmation	Server Name in IP Network
Check the		response from the OCS to the	Service - SIP Advanced is
Collaboration Server’s		Registration request.	identical to the User name
Server Name.			defined for the Collaboration
			Server in the OCS Active
			Directory.
			• Make sure that the Collaboration
			Server user is defined in the OCS
			Active Directory.
ICE failure: Failed to	Subscribe	The Collaboration Server did
subscribe with the		not receive a confirmation
OCS, therefore the A/V		response from the OCS to the
Edge Server URI was		Subscription request.
not received.		The Subscription is required
		for obtaining the A/V Edge
		Server URI which is followed
		by the notify message
		containing the credentials).
ICE failure: The Notify	Notify	The Notify message
message containing the		containing the A/V Edge
A/V Edge Server URI		Server URI was not received
was not received		by the Collaboration Server.
ICE failure: Received	Notify	The notify message that was	Verify the A/V Edge server is
Notification does not		sent from the A/V Edge Server	configured in the OCS.
contain URI.		does not contain the A/V Edge
		server URI.

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