Polycom 1500/1800/2000/4000 manual Active Alarms Alarm Code Alarm Description

Appendix B - Active Alarms

Active Alarms

Alarm Code	Alarm Description
eUserMsgCode_Cs_SipTLS_Registrat
ionHandshakeFailure
eUserMsgCode_Cs_SipTLS_Registrat
ionServerNotResponding
Event Mode Conferencing resources
deficiency due to inappropriate license.
Please install a new license
External NTP servers failure	The MCU could not connect to any of the defined NTP server for
	synchronization due to the remote server error or network error or
	configuration error.
	Change the configuration of the NTP server.
Failed to access DNS server	Failed to access DNS server.
Failed to configure the Media card IP	Possible reasons for the failure:
address	• Failure type: [OK Or Not supported.
	• Does not exist Or IP failure.
	• Duplicate IP Or DHCP failure.
	• VLAN failure Or Invalid: [status_Number].
Failed to configure the Users list in	The authentication process did not start.
Linux	Use the Restore to factory Defaults to recover.
Failed to connect to application server	Possible reasons for the failure:
	• Failed to connect to application server:
	• Failed to establish connection to server, url = [url].
Failed to connect to recording device	The MCU could not connect to the defined recording device due to
	configuration error or network error.
Failed to connect to SIP registrar	Cannot establish connection with SIP registrar.
Failed to create Default Profile	Possible reasons for the failure:
	• Failed to validate the default Profile.
	• Failed to add the default Profile.
	Possible action:
	• Restore the Collaboration Server configuration from the Backup.
	• Use the Non-Comprehensive Restore To Factory Defaults operation.
Failed to initialize system base mode
Failed to initialize the file system	Possible reasons for the failure:
	• Failed to initialize the file system.
	• Failed to initialize the file system and create the CDR index.
	Reset the MCU.
Failed to open Users list file	Restore the MCU configuration or re-define the user.

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