Polycom 1500/1800/2000/4000 manual To select the Default Entry Queue IVR Service

IVR Services

To select the Default Entry Queue IVR Service:

»In the IVR Services list, select the Entry Queue IVR Service to be defined as the default, and then click Set Default Entry Queue IVR Service ( ).

Alternatively, in the Conference IVR Services list, right-click the Entry Queue IVR Service and then select Set Default Entry Queue IVR Service.

The default Entry Queue IVR Service is displayed in bold, indicating that it is the current default service.

Modifying the Conference or Entry Queue IVR Service Properties

You can modify the properties of an existing IVR Service, except the service name and language.

To modify the properties of an IVR Service:

1In the RMX Management pane, click IVR Services.

2In the IVR Services list, Click the IVR Service to modify.

For more information about the tabs and options of this dialog box, see Defining a New Conference IVR Service.

3Modify the required parameters or upload the required audio files.

4Click OK.

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