Polycom 1500/1800/2000/4000 manual Followed by the Reorder Tone and disconnection

IVR Services

Conference IVR Service Properties - General Voice Messages

Message Type	Description
Redial on Wrong Number	A message is played requesting the participant to enter a new destination
	number followed by up to five redial attempts. If all redial attempts fail, the
	participant is alerted by an IVR message that the dialed number is unreachable,
	followed by the Reorder Tone and disconnection.
	Note: This option is not available in SVC conferences and for SVC participants
	in mixed CP and SVC conferences.
Request Billing Code	Requests the participant to enter a code for billing purposes.
Requires Chairperson	The message is played when the conference is on hold and the chairperson
	joins the conference. For this message to be played the Conference Requires
	Chairperson option must be selected in the Conference Profile - IVR dialog
	box.
Ringing Tone	The tone that will be played to indicate that the system is calling the destination
	number.
	Note: This option is not available in SVC conferences and for SVC participants
	in mixed CP and SVC conferences.
Self Mute	A confirmation message that is played when participants request to mute their
	line.
Self Unmute	A confirmation message that is played when participants request to unmute their
	line.

18Click the Roll Call/Notifications tab.

The New Conference IVR Service - Roll Call dialog box opens.

The Roll Call and Tone Notification options are disabled in SVC and mixed CP and SVC conferences.

The Roll Call feature of the Conference IVR Service is used to record the participants’ names for playback when the participants join and leave a conference.

Roll Call announcements played upon a participant’s connection or disconnection from a conference (Entry and Exit announcements) can be replaced by tones. These tones can be used as notification when participants join or leave the conference but the identification of the participant is not required. The system is shipped with two default tones: Entry Tone and Exit tone. When the Tone Notifications option is enabled, no recording of the participant names will occur and the conference chairperson will not be able to ask for a name review during the conference.

In Collaboration Server 1500/2000/4000, the selection of tones in the IVR Service definition replaces the functionality of the system flag IVR_ROLL_CALL_USE_TONES_INSTEAD_OF_VOICE.

19Select one of the following options to determine the announcement mode:

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