Polycom 1500/1800/2000/4000 manual Replacing the Music File, Adding a Music File

IVR Services

Replacing the Music File

The Collaboration Server is shipped with a default music file that is played when participants are placed on hold, for example, while waiting for the chairperson to connect to the conference (if the conference requires a chairperson), or when a single participant is connected to the conference. You can replace the default music file with your own recorded music.

Music file guidelines:

●The file must be in *.wav format.

●Music length cannot exceed one hour.

●The music recording must be in the range of (-12dB) to (-9dB).

Adding a Music File

To replace the Music file:

1In the RMX Management pane, click IVR Services.

2In the IVR Services list toolbar, click the Replace/Change Music File () button. The Install Music File window opens.

3Click the Browse button to select the audio file (*.wav) to upload.

The Open dialog box opens.

4Select the appropriate audio *.wav file and then click Open.

The selected file name is displayed in the Install Music File dialog box.

5You can play the selected file by clicking Play ( ).

a Click Play Selected File to play a file on your computer.

b Click Play RMX File to play a file already uploaded on the RMX.

6In the Install Music File dialog box, click OK to upload the file to the MCU.

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