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Polycom 1500/1800/2000/4000 manual IVR Services

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IVR Services

Default IVR Messages

Message Type	Message Text	When Played	File Name

Roll Call Review	The conference participants are...		Roll_Call_ Review.wav

Request	“Please enter your conference NID.		Request_ Conference_NID.wav
Conference NID	Press the pound key when complete.

Retry	Invalid conference NID. Please try	A participant	Retry_Conference_NID.wav
Conference NID	again.	enters an invalid
		conference NID

Secured	The conference is now secured.	A chairperson or	Conference_Secured.wav
Conference		participant
		secures a
		conference

Unsecured	The conference is now in an	A chairperson or	Conference_Unsecured.wav
Conference	unsecured mode	participant
		unsecures a
		conference

Locked	Conference you are trying to join is		Conference_Locked.wav
Conference	locked

Conference	The conference is being recorded		Recording_ in_Progress.wav
Recording

Conference	The conference recording has failed		Recording_Failed.wav
Recording Failed

No Video	All video resources are currently in		No_Video_Resources_Audio_O
Resources Audio	use. Connecting using audio only		nly.wav
Only.

Polycom®, Inc.

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Polycom 1500/1800/2000/4000 manual IVR Services

Contents

Version 8.5 January 2015 3725-74300-000B RealPresence Collaboration Server RMXPage Contents Defining AVC-Based Conference Profiles Sharing Content During Conferences Defining SVC and Mixed CP and SVC Conference Profiles108 131 Customized Content Rate 135132 135Implementing Media Encryption for Secured Conferencing Setting Conferences for Telepresence Mode AVC CPAdditional Conferencing Information Defining Cascading Conferences Meeting Rooms Entry Queues, Ad Hoc Conferences and SIP Factories239 Address Book Operator Assistance & Participant Move Scheduling ReservationsConference Templates Using Audible Alarms 349Start a Conference 349Conference and Participant Level Operations Polycom Conferencing for Microsoft OutlookConference and Participant Monitoring Users, Connections, and Notes Recording and Streaming ConferencesIP Network Services Defining ISDN/PSTN Network Services 522 Modifying an ISDN/PSTN Network Service 530Network Security 532 IVR Services 566 Gateway Calls Call Detail Record CDR UtilityRMX Manager Application 651 Use the RMX Web Client 677Starting the RMX Web Client Administration and Utilities 714 Customizing the Multilingual Setting 734716 717System Configuration Flags 762 Ultra Secure Mode 812 Polycom, Inc Xxiii Collaboration Server Hardware Monitoring Appendix a Disconnection Causes 891 Appendix H Deployment Into Microsoft Environments Restoring DefaultsAppendix I Polycom Open Collaboration Network Pocn 1023 Multipoint Calls using DMA 10391035 1036Appendix J Restore Defaults Appendix K SIP RFC Support Appendix L Media Traffic ShapingAppendix M Homologation for Brazil Overview Who Should Read This Guide? Administration menuHow This Guide is Organized PrerequisitesAbout the RealPresence Collaboration Server System IP Networks Network Services GuidelinesCard Configuration Modes Viewing the Card Configuration ModeIsdn Networks Differences Between MPMx and MPMRx Media Cards Features Supported with MPMRx CardsGeneral RealPresence Collaboration Server Supported Features Support for Microsoft Protocols, algorithms and workflows Software Prerequisites and Guidelines 1500/1800/2000/4000 Getting Started Guide Conferencing Modes Overview AVC ConferencingContinuous Presence CP Conferencing AVC Continuous Presence CP video streams and built layouts Video Protocol Support in CP Conferences Video Switching VSW ConferencingAVC Video Switching VSW video streams and Full Screen Layout Video Switching VSW Conferencing GuidelinesUp to 2Mbps 160 130 320 260 4Mbps 6Mbps 100 200 AVC Basic Conferencing Parameters Video resolutionSupplemental Conferencing Features SVC video streams and Layouts SVC-based ConferencingAdvantages of SVC Conferencing SVC Conferencing Guidelines Fecc MCU Supported Resolutions for SVC Conferencing Mixed CP and SVC Conferencing MCU Resource Capacities for Mixed CP and SVC Conferences Conferencing Modes Overview Conferencing Parameters Defined in a Profile Using Conference ProfilesConferencing Capabilities in the Various Conferencing Modes Conferencing FeatureConference Type IVRDefault Profile Settings in CP Conferencing Mode Default CP Only Conference Profile Settings ValueMCU Echo Suppression Default SVC Only Conference Profile Settings Value Default Profile Settings in SVC Only Conferencing ModeName Meeting Rooms Entry QueueDefault SVC Only Conference Profile Settings Value Default Mixed CP and SVC Conference Profile Settings Value Default settings are as followsName Viewing the List of Conference ProfilesRMX Management pane, expand the Rarely Used list To list Conference ProfilesRMX Management pane, click the Conference Profiles button Conference Profiles Pane Columns Field DescriptionModifying an Existing Profile Profiles ToolbarTo modify the Profile properties Defining New Profiles Deleting a Conference ProfileTo delete a Conference Profile To define a new ProfileGuidelines for Exporting and Importing Conference Profiles Exporting and Importing Conference ProfilesExporting Conference Profiles Exporting All Conference Profiles from an MCUTo export selected Conference Profiles Exporting Selected Conference ProfilesTo import Conference Profiles Importing Conference ProfilesUsing Conference Profiles Defining AVC CP Conferencing Profiles Defining AVC-Based Conference ProfilesTo define a new CP Profile RMX Management pane, click Conference ProfilesDefining AVC-Based Conference Profiles Field/Option Description New AVC CP Profile General ParametersProfile Support in Video Switching Conferences Click the Advanced tab New Profile Advanced dialog box opensDefine the following parameters New AVC CP Profile Advanced Parameters Video Quality Optimized Resource OptimizedFor CP Conferences only Click the Gathering Settings tab Defining New Profiles New AVC CP Profile Gathering Settings Parameters New Profile Video Quality dialog box opens Click the Video Quality tabNew AVC CP Profile Video Quality Parameters Resolution Configuration dialog boxHD720 HD1080Information, see Multiple Content Resolutions 263 263 & H.264 Auto SelectionCascade Optimized SVC Video layout Manual Defining AVC-Based Conference Profiles 12+ Page Defining AVC-Based Conference Profiles Connection to improve call clarity Participants pane New AVC CP Profile Audio Settings ParametersFor more details, see Automatic Muting of Noisy Endpoints New AVC CP Profile IVR Parameters Field/Option Description New AVC CP Profile IVR Parameters New Profile Recording dialog box opensNew AVC CP Profile Recording Parameters Description Video/Voice Port Configuration MPMxClick the Site Names tab New Profile Site Names dialog box opensNew AVC CP Profile Site Names Parameters New AVC CP Profile Site Names Parameters Field Description Top RightTop LeftMiddle RightMiddle Selection Site Names PositionPosition adjustments using Horizontal and VerticalPosition sliders New AVC CP Profile Site Names Parameters Define the following fields Defining AVC-Based Conference Profiles Service Name Click the Layout Indications tab Disableselfnetworkind Selfindlocation Gathering Phase Additional Information for Setting CP ProfilesGathering Phase Guidelines Partygatheringdurationseconds Range 0 3600 seconds Gathering Phase DurationOverlay Layouts Enabling the Gathering Phase DisplayGuidelines for using the Overlay Layouts Selecting the Overlay Layouts Site Names Definition Guidelines Shorten the Site Name DisplaySite Names Display Position Defining AVC-Based Conference Profiles  Same Layout mode Select the Enable check box Click the Message Overlay tabSend Text Message to Participant dialog box is displayed Selecting the Chinese Font for Text Display To cancel the Message Overlay displaySelecting the Chinese Font To send text to selected participantsDefining AVC-Based Conference Profiles To Create a Video Switching Profile Defining an AVC Video Switching Conference ProfileDefine the New Profile General parameters CIF New AVC VSW Profile General ParametersMinimum Threshold Line Rate System Flags High Profile Support in Video Switching ConferencesGuidelines Vswcifhpthresholdbitrate VswsdhpthresholdbitrateDefining AVC-Based Conference Profiles Defining SVC and Mixed CP and SVC Conference Profiles By default, the Conferencing Mode is set to CPDefining SVC Conference Profiles To define SVC Only ProfileNew SVC Profile General Parameters Field/Option Description New Profile Advanced dialog box opens New SVC Profile Advanced Parameters Field/Option Description Define the following supported parametersNew Profile Video Quality dialog box opens Use this option when most of the endpoints support H.263 Click the Video Settings tab Click the Audio Settings tab Click the IVR tab New SVC Profile IVR Parameters Field/Option Description  PCMPolycom, Inc 106 Parameter Description New SVC Profile Network Services ParametersDefining Mixed CP and SVC Conferencing Profiles To configure a mixed AVC and SVC conferencePolycom, Inc 109 Video Display with CIF, SD and HD Video Connections Video Resolutions in AVC CP ConferencingHigh Profile Guidelines High Profile Support in CP Conferences With Video Quality mode set to Motion HD1080p60 Resolution GuidelinesCP Conferencing with H.263 4CIF CP Resolution Decision Matrix263 4CIF Guidelines Qcif CIFVideo Resource Usage Resource-Quality Balanced defaultResource Optimized Video Quality OptimizedHD720p60 HD1080p30HD720p30 CIFModifying the Resolution Configuration Resolution Configuration for CP ConferencesMaximum Negotiated Line Rate for Resolutions GuidelinesResolution Configuration Maximum CP Resolution Pane Resolution Configuration BasicResolution Configuration Pane Limiting Maximum ResolutionResolution Configuration Detailed Sharpness Resolution sliders Motion Resolution slidersSharpness and Motion Resolution Configuration Sliders Sharpness mode Motion mode Polycom, Inc 122 Setting the Maximum CP Resolution for Conferencing Flag SettingsMinimum Frame Rate Threshold for SD Resolution Additional Video ResolutionsSIP W448p ResolutionContent Enabling Support of the w448p ResolutionPacket Loss Compensation IsdnCollaboration Server System Flag Settings Additional Intermediate Video ResolutionsContent Control Protocols Sharing Content During ConferencesGuidelines for Controlling Content Supported Content Control ProtocolsContent Sharing Using H.239 Protocol Content Sharing Using Bfcp ProtocolGuidelines for Using SIP Bfcp Content Dial-out System Flags Content Sharing Using People+Content ProtocolBfcp support in dial-in Connections UDP and TCPContent Media Protocols AVC non-TIP conferences Content RMX 1500/2000/4000 ProfileMPMRx MPMx Base profile High profile Content Transmission Methods Content Video SwitchingHighest Common Multiple Content Resolutions Highest Common Calculation Depending on Content SettingsFixed Rate Page MCU Usage Modes of Content Protocols Content SettingsCustomized Content Rate 263 263 & H.264 Auto Selection Cascade Optimized 264 HD263 Content Sharing Properties263 & H.264 Auto Selection Cascade OptimizedHD System Flags Content Settings Flag Name Range Default Guidelines for Sharing Content Using H.264 HDH264HDGRAPHICSMINCONTENTRATE H264HDHIGHRESMINCONTENTRATEContent Sharing Related Issues Sharing Content in Cascaded EnvironmentsSending Content to Legacy Endpoints Guidelines for Sending Content to Legacy Endpoints Content Display on Legacy EndpointsSending Content to Legacy Endpoints in Telepresence Mode Guidelines for Sharing Content in Exclusive Content Mode Exclusive Content ModeManaging Noisy Content Connections Forcing Other Content CapabilitiesDefining Content Sharing Parameters for a Conference Useful Procedures in Content SharingTo set the content sharing parameters Content sharing Options Field DescriptionNon-TIP Conferences Content sharing OptionsCascade Optimized Content Sharing Selecting a Customized Content Rate To Select the Customized Content RateContent Settings list, select Customized Content Rate To enable Multiple Content Resolutions Sharing Content in Multiple Content Resolutions ModeGiving and Canceling Token Ownership AVC Participants Select Change To Content Token Owner in the drop-down menuTo give token ownership Stopping a Content Session To cancel token ownershipTo end the current Content session Resolutions and Content Rate Reference Tables Content Sharing Reference TablesContent Rate Table SettingsFor RMX1800-0, maximum content resolution is HD1080p30 Resolution per Content Rate TablesHighest Common Content Bit Rate for H.264 Base Profile Highest Common Content Rates TablesHighest Common Content Bit Rate for H.264 High Profile Cascade Optimized Content Bit Rate for H.264 Base Profile Cascade Optimized Fixed Content Rates TablesCascade Optimized Content Bit Rate for H.264 High Profile Media Encryption Guidelines Implementing Media Encryption for Secured ConferencingImplementing Media Encryption for Secured Conferencing Direct Connection to the Conference Connection to the Entry Queue Profile Setting Media encryption is enabled at three levelsEnabling Media Encryption for a Conference Recording Link EncryptionTo enable encryption at the conference level Setting the Encryption FlagsEnabling Encryption in the Profile To modify the Encryption flagsEnabling Encryption at the Participant Level Monitoring the Encryption Status To enable encryption at the participant levelPolycom, Inc 163 Collaboration Server Telepresence Mode Guidelines Setting Conferences for Telepresence Mode AVC CPParticipants using two RealPresence RPX HD 400 Room Systems System LevelHorizontal Striping Automatic Detection of Immersive Telepresence ITP SitesCropping Gathering Phase with ITP Room SystemsAspect ratio for standard endpoints Skins and Frames10+ Polycom, Inc 168 Telepresence Display Decision Matrix Room Switch Telepresence LayoutsPolycom, Inc 170 Reserved Screens Speaker Priority in CP Video LayoutsGrid Screens Video Layout ExamplesPolycom, Inc 172 Polycom, Inc 173 Telepresence Mode License Selecting Speaker PriorityAVC endpoints only Polycom, Inc 175 Enabling Telepresence Mode  Manual Monitoring Ongoing Conferences Monitoring Telepresence ModeNone Monitoring Participant PropertiesPolycom, Inc 180 Enabling and Using Multiple Cascade Links RMX Telepresence Layout Mode Room Switch RMX Telepresence Layout Mode Continuous Presence figureCreating a Link Participant RMX Telepresence Layout Mode Continuous PresenceLink Participant in the Dial Out RMX For more information seeTo create a Link Participant in the dial-out RMX An Undefined Participant Link Participant Link in the Dial In RMXMonitoring Multiple Cascade Links Disconnection CausesDefined Participant Link Polycom, Inc 187 Additional Conferencing Information Video PreviewVideo Preview Guidelines Workstation Requirements to Display Video Preview Testing your WorkstationDirectX Diagnostic Tool dialog box opens Previewing the Participant VideoTo preview the participant video Additional Conferencing Information To enable Auto Scan Guidelines for Using Auto Scan and Customized PollingAuto Scan and Customized Polling in Video Layout Enabling the Auto Scan and Customized PollingCustomized Polling To define the scanning order in the Customized Polling tabCustomized Polling dialog box is displayed Customized Polling Dialog Box Command Buttons Description Lost Packet Recovery Packet Loss Compensation LPR and DBAPacket Loss Enabling Lost Packet Recovery Monitoring Lost Packet Recovery Polycom, Inc 198 Layout Indications Network Quality IndicationNetwork Quality Levels Displaying the Network Quality icons Indication Threshold ValuesCustomizing the Network Quality Icon Display Network Quality Icon Indication Threshold Flags DescriptionDefault no Disable the display of the Network Quality iconDisable the display of Network Quality icons displayed Default YESAudio Participants Indication Recording IndicationsRecording Recording PausedLayout Indications Icon Display Positions Polycom, Inc 204 Lecture Mode Enabling Lecture ModeSelecting the Conference Lecturer To automatically select the lecturer To automatically select a defined participantEnabling the Automatic Switching Lecture Mode Monitoring To control the Lecture Mode during an Ongoing Conference When enabled, the following rules apply Restricting Content Broadcast to LecturerMuting Participants Except the Lecturer Enabling the Mute Participants Except Lecturer Option Audio Algorithm Support Audio Algorithm Support GuidelinesSIP Encryption Mono Audio algorithms supported for Isdn StereoSupported Audio Algorithm vs Bitrate Minimum Bitrate kbps 722.1 16K 722 48K 722 56K 722 64K To view the participant’s properties during a conference Monitoring Participant Audio PropertiesGuidelines for Automatically Muting Noisy Endpoints Automatic Muting of Noisy EndpointsAutomatic Muting of Noisy Endpoints Automatic Muting of Noisy Endpoints at the Conference LevelYES Automatic Muting of Noisy Endpoints at the MCU Level To modify the system flag settingPermanent Conference Enabling a Permanent Conference Closed Captions Guidelines Closed CaptionsNew Flag field enter Enableclosedcaption Enabling Closed CaptionsTo change the flag value Setting the Video Layout in Cascading conferences Defining Cascading ConferencesCascading Link Properties Defining Cascading Conferences Dtmf Forwarding Play Tone Upon Cascading Link ConnectionFlags Controlling Cascading Layouts Basic Cascading Possible Cascading TopologiesDialing Directly to a Conference Basic Cascading Using IP Cascaded LinkDialing to an Entry Queue Basic Cascading Topology IP Cascading LinkAutomatic Identification of the Cascading Link Basic Cascading Using Isdn Cascaded LinkGateway to Gateway Topology Gateway to MCU/ MCU to Gateway TopologyCascading Between Two MCUs Using an Isdn Link Gateway to Gateway Calls via Isdn Cascading LinkMCU to MCU For example Gateway to MCU Calls via Isdn Cascading LinkMCU to MCU Calls via Isdn Cascading Link Polycom, Inc 234 LPR Conference Profile DefinitionMCU Interoperability Table Defining Cascading Conferences System Flag Settings Command box, enter H239OlcPatchSuppression of Dtmf Forwarding Master-Slave Cascading Star Cascading TopologyMaster-Slave Star Cascading Topology To define the dial-out cascade participant link Conferences pane, select the conferenceMGC VSW HD New Participant Dial-out Cascade Link Field Description New Participant Dial-out Cascade Link Enablecascadedlinktojoinwithoutpassword flag to YESNew Participant Dial-in Cascade Link Field Description To define a Dial-in Participant as the cascade linkIf a gatekeeper is used This field is left empty If a gatekeeper is used H.323 IDIf a gatekeeper is not used Select E.164 digits 0-9, *, # Cascading via Entry Queue Enabling CascadingCascaded Conferences Star Topology To Define a Cascade-Enabled Entry Queue Creating the Cascade-enabled Entry QueueTo define the Dial-out Cascaded Link Creating the Dial-out Cascaded LinkClick OK New Entry Queue enabling cascading is created Name field, enter a participant nameMethod B Method aTo enable cascaded links to connect without a password Enabling Cascaded Conferences without PasswordSet the Enablecascadedlinktojoinwithoutpassword flag to YES Monitoring Star Cascaded ConferencesPolycom, Inc 251 Advanced tab, in the Node Type field, select MCU Click OK Cascading Conferences H.239-enabled MIH TopologyMIH Cascade a Sample 3-Level Cascading Configuration MIH Cascading LevelsCascading Topologies MIH Cascading Guidelines in CP Licensing Master Slave ConferencesMIH Cascade Levels MIH Cascading Master-Slave Relationship Video Session Mode, Line Rate and Video SettingsRMX RMX CP HDRMX CP CIF RMX VSW HDMethod MGC to RealPresence Collaboration Server CascadingMethod  H263ANNEXT=YES default Setting Flags on the RealPresence Collaboration Server FORCE1X1LAYOUTONCASCADEDLINKCONNECTION=YES default To modify the flagsSetting Flags in the MGC Method II Defining the Cascading Entry Queue in the MGCTo define the Cascading Entry Queue in the MGC Polycom, Inc 261 For Example 1002##12001##1234 Polycom, Inc 263 Defining the Cascading Conferences MGC HD VSWHD VSW To define the Dial-out Participant Polycom, Inc 266 Polycom, Inc 267 Meeting Rooms Meeting Rooms List Use Time Out as Dtmf DelimiterMeeting Rooms are listed in the Meeting Room list pane Value / Description Flag NameMeeting Rooms List Columns Field Description To list Meeting RoomsUse Time Out as Dtmf Delimiter Automatic Password Generation FlagsMeeting Room Toolbar & Right-click Menu To create a new meeting room Creating a New Meeting RoomMeeting Rooms pane, click the New Meeting Room Button or right-click an empty areaEntry Queues Entry Queues, Ad Hoc Conferences and SIP FactoriesDefault Entry Queue properties Default Entry Queue Properties Parameter ValueDefining a New Entry Queue To define a new Entry Queue Entry Queue Definitions Parameters Option Description Shared Number Dialing Modifying the EQ Properties Listing Entry QueuesTransit Entry Queue To view the list of Entry QueuesTo cancel the Transit Entry Queue setting Setting a Transit Entry QueueTo designate an Entry Queue as Transit Entry Queue RMX Management pane, Rarely Used list, click Entry QueuesConfiguring the Collaboration Server as IVR Provider Guidelines for setting the Entry Queue as IVR ProviderEntry Queue IVR Service IVR Provider Entry Queue Shared Number DialingEntry Queue Using External IVR Services via the MCCF-IVR PackageCall Flows Call Flow for Standalone SIP EndpointsCall Flow for Standalone TIP Endpoints Call Flow for TIP Endpoints from a Polycom ITP System Configuring the Entry Queue to Use External IVR Services To configure the Entry Queue for External IVR ServicesRMX Management pane, click Entry Queues Creating SIP Factories SIP FactoriesTo create a new SIP Factory RMX Management pane, Rarely Used list, click SIP FactoriesNew Factory Properties Option Description Click OK New SIP Factory is added to the list Monitoring Registration Status Ad Hoc ConferencingGateway to Polycom Distributed Media Application DMA Address Book Viewing the Address Book To expand the group to view the group members Participants List Pane InformationTo collapse a group » Double-click the group name or click the Collapse buttonDisplaying and Hiding the Address Book Adding Participants from the Address BookAdding a Group from the Address Book to Conferences Participant GroupsManaging Groups in the Address Book To add a group to a new conference or an ongoing conferenceAddress Book Navigation Action Description Select one of the following actionsAdding a Participant to the Address Book Managing the Address BookAdding a New participant to the Address Book Directly To add a new participant to the Address BookNew Participant General Field Description Only New Participant GeneralIP only SIP OnlyNew Participant Advanced Field Description Dial-out SIP Only AGCGuidelines for Substituting E.164 Number in Dial String Substituting E.164 Number in Dial StringWhen required, you can modify the participant’s properties Modifying Participants in the Address BookTo modify participant properties in the Address Book To delete participants from the Address Book Deleting Participants from the Address BookCopying or Moving a Participant To copy or move a participant to another groupCopy / Move Participant Function Description Searching the Address Book Filtering the Address BookPaste Participant Function Description To filter the data in an address book group Filtering Address Book Data Using a Predefined PatternFiltering Address Book Data Using a Custom Pattern Polycom, Inc 310 To clear the filter and display all entries Clearing the FilterObtaining the Display Name from the Address Book Exporting an Address Book Importing and Exporting Address BooksImporting an Address Book To Export an Address BookIntegration with Resource Manager Upgrading and Downgrading ConsiderationsRealPresence Collaboration Server Side Guidelines for Scheduling Reservations Scheduling ReservationsSystem ResourcesReservations Toolbar Buttons Using the Reservation CalendarTo open the Reservation Calendar RMX Management pane, click the Reservation Calendar buttonWeek View Reservations ViewsDay View Single day is displayedList View Today ViewTo change between Week and Day views Changing the Calendar ViewTo change to List View To view Today the current dateCreating a New Reservation Scheduling Conferences Using the Reservation CalendarTo return to Calendar View Method III To interactively define the durationTo create a new reservation Open the Reservation CalendarSelect a starting time slot New Reservation Reserved Resources Field Description All Reservations New Reservation Schedule Tab Field DescriptionRecur every weeks field You can add participants from the Participants Address Book Using the Week and Day views of the Reservations Calendar Managing ReservationsViewing and Modifying Reservations To change the Reservation’s Start time To move the Reservation to another time slotTo change the Reservation’s End time Reservation Properties General dialog box opensAdjusting the Start Times of all Reservations Scheduling Reservations Deleting Reservations Searching for Reservations using Quick SearchTo delete a single reservation To delete all recurrences of a reservationClear the Quick Search field To clear the search and display all reservationsClick Search All Reservations are displayedOperator Conferences Operator Assistance & Participant MoveDefining the Components Enabling Operator Assistance Operator Conference GuidelinesNew Conference IVR Service General dialog box opens New Conference IVR Service Welcome dialog box opensNew Conference IVR Service Dtmf Codes dialog box opens Click the Video Services tabNew Entry Queue IVR Service Welcome dialog box opens New Entry Queue IVR Service Conference ID dialog box opensClick the Operator Assistance tab To define a Conference Profile for an Operator Conference Click the Operator Conference check box To start a conference from the Conference pane Starting an Ongoing Operator ConferenceNew Conference General Options Field Description Routing Name New Conference General OptionsTo save an ongoing Operator conference as a template Saving an Operator Conference to a TemplateClick the Participants tab New Conference Participants dialog box opensStarting an Operator Conference from a Template Requesting Help Participant Alerts List Using Audible Alarms Audible AlarmsConference Templates Using Conference Templates Conference Template toolbar includes the following buttonsConference Templates Toolbar Buttons Description Creating a new Conference Template from Scratch Creating a New Conference TemplateTo create a new Conference Template Conferences List toolbar includes the following buttonConference Templates Polycom, Inc 354 New Participant General dialog box opens Click the New buttonNew Participant Advanced dialog box opens Specify the Display Name and Duration New Conference Template Information dialog box opens To start an ongoing conference from a Template Starting an Ongoing Conference From a TemplateConference is started To schedule a Reservation from a Conference Template Scheduling a Reservation From a Conference TemplatePolycom, Inc 362 Exporting and Importing Conference Templates Deleting a Conference TemplateTo delete Conference Templates Click the Delete Conference Template button. orExporting Conference Templates Exporting All Conference Templates from an MCUTo export all Conference Templates from an MCU To export selected Conference Templates Exporting Selected Conference TemplatesImporting Conference Templates To import Conference TemplatesConference Templates Import dialog box is displayed Polycom, Inc 367 Polycom, Inc 368 Start a Conference To start an AVC CP conference from the Conference pane Start an AVC CP Conference from the Conferences PaneGeneral Tab Support New Conference General tab parameters Field DescriptionSystem Configuration Flags Polycom, Inc 374 New Conference Participants Tab Column / Button Description Participants TabOption is disabled in SVC conferences Information Tab To add participants from the Address BookAll Participants list opens New Conference Information Tab Field Description Media Sources TabTo start a SVC conference from the Conference pane To start a conference from the Reservation Calendar Scheduling an AVC-based ReservationStarting an Ongoing Conference From a Template This section is applicable for CP-AVC only conferences Conference Operations Conference and Participant Level OperationsCopy Conference Paste ConferenceTo paste a conference as a new conference Paste Conference AsOperational Buttons Participant OperationsParticipant Level Operations Menu Option Button Description Resume Video buttonChange to Regular Copy Participant Copy, Cut and Paste ParticipantCut Participant Paste ParticipantPaste Participant As Move Guidelines Moving Participants Between ConferencesMoving a Participant Interactively Moving Participants OptionsPolycom Conferencing for Microsoft Outlook Setting up the Calendaring Solution Option 1 Using default Exchange Server settings Exchange Integration Configuration Option Field Description Option 2 Using an alternate Primary Smtp Mailbox Exchange Integration Configuration Option Option 3 Using modified Exchange Server settingsCalendaring Guidelines Polycom, Inc 398 Creating a Conference Creating and Connecting to a ConferenceRealPresence Capture Server or Connecting to a ConferenceCollaboration Server Standalone Deployment Polycom Solution SupportGeneral Monitoring Conference and Participant MonitoringMulti-Selection Using the Chairperson Password for FilteringTo search for an ongoing conference by Chairperson Password Click in the Chairperson Password fieldConference Level Monitoring Mixed Monitoring the Conference in the Conference List PaneConferences Monitoring Information FieldDescription Displays conference name and type of conferenceTo view the parameters of an ongoing CP conference Conference Properties General Field Description Following information is displayed in the General tabSVC Conference Properties GeneralFollowing information is displayed in the Advanced tab Conference Properties Advanced dialog box opensConference Properties Advanced Parameters End When Last Participant Remains parameters applyNone Prefer TIPFollowing information is displayed Profile Gathering Settings Field/Options DescriptionConference Properties Video Quality dialog box opens Information, see Video Resolutions in AVC CP ConferencingCustomized Content Rate Click the Video Settings tab to list the video parametersConference Properties Video Quality Parameters AS-SIPFor more information, see Supplemental Conferencing Features See Defining New Customized Polling Buttons Description Polycom, Inc 418 Viewing the Properties of Ongoing SVC Conferences To view the parameters of an ongoing SVC conferenceConference Properties General Parameters Field Description Conference Properties General Parameters Last Participant Remains parameters apply Server RMX Network Port Usage Content Rate Polycom, Inc 424 Requesting Help Request to Speak is Request to SpeakSDP Participant Level MonitoringGatekeeper Status Call Admission Control Participant’s connection no indication is displayed Column Icon/Description Participant Monitoring Indicators and PropertiesPolycom, Inc 431 To view the participant Properties Viewing the Properties of ParticipantsFollowing parameters are displayed for an IP participant Monitoring IP ParticipantsMute/Suspend Conference. See Conference and Participant Monitoring Polycom, Inc 436 Conference and Participant Monitoring Polycom, Inc 437 Milliseconds derived from the Rtcp report From the endpoint SIP Bfcp TCP Participant Connections Participant Properties Channel Status Advanced ParametersConference and Participant Monitoring Conference and Participant Monitoring Channel Status tab Channel Status Advanced tab Monitoring SIP Bfcp ContentDefault Configuring the System FlagDetecting Endpoint Disconnection Detecting SIP Endpoint DisconnectionSystem Configuration Flag Monitoring ISDN/PSTN ParticipantsEndpoint Disconnection Detection Algorithm To view the participant properties during a conference Participant Properties H.221 Parameters Field Description Causes Polycom, Inc 451 ISDN/PSTN Participant Properties Channel Status Monitoring Telepresence Participant Properties Recording and Streaming Conferences Configuring the Collaboration Server to Enable Recording Defining the Dial Out Recording Link Default Recording LinkTo define a Dial Out Recording Link Recording Link Parameters DescriptionConference IVR Service Properties dialog box is displayed Enabling the Recording Features in a Conference IVR ServiceRealPresenceCaptureServerorRSS4000system IPAddress Recording Link Parameters ParameterDescriptionEnabling the Recording in the Conference Profile Conference Profile Recording Parameters Description To enable recording for a conferenceClick OK Recording is enabled in the Conference Profile Dial Out Recording Link Encryption Flag SettingDial Out Recording Link Encryption Dial Out Recording Link Encryption GuidelinesManaging the Recording Process Dial Out Recording Link SettingsRecording Layout To manage the recording process using the right-click menu Recording Participant Right-click Options Name Description Server or RSS 4000 system User GuideUsing Dtmf Codes to Manage the Recording Process Conference Recording with Codian IP VCRMonitoring the recording participant Users, Connections, and Notes AdministratorCollaboration Server Users User TypesListing Users Adding a New User Administrators can add new users to the systemTo add a new user to the system RMX Management pane, click Users Users pane is displayedTo associate a user with a machine Deleting a UserTo change a user’s password Changing a User’s PasswordTo disable a user Disabling a UserRenaming a User To enable a userMachine Account To rename a userGuidelines for defining a machine account MonitoringActive Directory Connections Using NotesViewing the Connections List To list the users who are currently connected to the MCUTo create a note To open or edit a noteTo delete a note Collaboration Server IP Network Services Overview IP Network ServicesManagement Network Primary Default IP Service Conferencing ServiceIPv6 Addressing Guidelines To view or modify the Management Network Service RMX Management pane, click the IP Network Services buttonModifying the Management Network Default Management Network Service IP Field Description Modify the following fieldsManagement Network Properties Collaboration Server RMX Auto If selected, Site-Local and Global Click the Routers tab Default Management Network Service Routers Field Description Click the DNS tab Modify the following fields Default Management Network Service DNS Field DescriptionDNS DNS Servers AddressesRevocation Method Click the Security tab Modify the following fieldsURL To view or modify the Default IP Service Modifying the Default IP Network ServiceRMX Management pane, click IP Network Services Default IP Service Collaboration Servers RMX 1500/2000/4000Default IP Network Service IP Field Description Default IP Service Collaboration Server RMX4000 2000/4000Polycom, Inc 489 Optional. Click the DNS tab IP Network Services Aliases To view or modify the ports values, click the Ports tabFixed Ports If required, click the QoS tab System.cfg file View or modify the following fieldsTOS Click the SIP Servers tabSIP Servers Primary / Alternate Server Parameter Default IP Network Service SIP Servers Field DescriptionOutbound Proxy Servers Primary / Alternate Server Parameter Username@domain nameModify the following fields To configure the ICE environment, click the SIP Advanced tab Network Service V35 tab Field Description Default IP Network Service SIP Advanced Field DescriptionLAN Ethernet SettingsMNG B LAN MNG LANTo modify the automatic LAN port configuration RealPresence Collaboration Server RMX 1500/4000 Ethernet Settings Parameters Field Description RealPresence Collaboration Server RMX 4000 Do not selectRealPresence Collaboration Server RMX 1500 Do not select To monitor signaling status IP Network MonitoringRMX CS IP tab displays the following fields IP Network Services Click the H.323 tab H.323 tab displays the following fields IP Network Services IP Network Services IP Network Services LAN Redundancy Media RedundancyMedia Redundancy on RealPresence Collaboration Server RMX Multipleservices = YES Lanredundancy Multipleservices = no LanredundancyMultipleservices = no Multipleservices = YESMultipleservices = no Lanredundancy = YES Signaling and Management RedundancyLAN Connections to the IP ports IP Port Description RMX 1800 Media Redundancy System Flags System Flag / Value= no Management Signaling LAN Hardware Monitor Indications Configuration RequirementsRealPresence Collaboration Server RMX RealPresence Collaboration ServerRTM LAN Indications Status Description Network Traffic ControlHttp TCP RealPresence Collaboration Server RMX Network Port UsageHttps DNS UDPSSH TCP NTPUDP, TCP RTP SIP-TLSRtcp SIP -TLSISDN/PSTN Network Services Overview Defining ISDN/PSTN Network ServicesNon Supported Capabilities and Conferencing Features Supported Capabilities and Conferencing FeaturesTo Add an ISDN/PSTN Network Service Adding/Modifying ISDN/PSTN Network ServicesRMX Management pane, click ISDN/PSTN Network Services Obtaining ISDN/PSTN required informationIsdn Service Settings Field Description Unknown Span Definition Field Description Configured symmetrically Click Save & Continue Phones Settings Field DescriptionModifying an ISDN/PSTN Network Service To Modify an ISDN/PSTN Network ServiceClick Save & Close  MCU CLI  Dial-in Phone NumbersNetwork Security Multiple Network ServicesRealPresence Collaboration Server RMX 1500/4000 RealPresence Collaboration ServerNetwork Security Polycom, Inc 534 That Include ICE Cards Up to 2 per Media Card ServicesResource Allocation and Capacity First Time Installation and ConfigurationUpgrading to Multiple Services RealPresence Collaboration Server RMX Hardware Installation Polycom, Inc 539 Connecting the cables to the RTM LAN Connecting the cables to the RTM IPLAN Connections to the RTM IP RTM IP Port Description LAN Connections to the RTM LAN RTM LAN Port DescriptionPolycom, Inc 541 LAN Connections to the RTM LAN RTM IP Port Description Management, media and signaling for Network Service Collaboration Server Configuration System Flags and License SettingsMNG MNG B IP Network Service Definition Device Management pane, click IP Network Services To add new/additional Network ServicesPolycom, Inc 547 IP Network Service IP Parameters Field Description IP Network Service IP Parameters Following flags can be defined per service Service Configuration dialog box opens H263ANNEXT Defined and the IP Network Service Default IP Network Service SIP Advanced FieldDescription Setting a Network Service as Default Ethernet SettingsDefault IP Network Service Icons IconDescription Signaling Host IP Address and MCU Prefix in GK Indications Video/Voice Port and Resolution ConfigurationConference Profile Gateway Profiles Hardware Monitor Signaling MonitorConferencing Defining Dial Out ParticipantsReserving Video Resources for a Conference Monitoring Conferences Resource Report Port Usage Gauges NAT Network Address Translation Traversal Remote Connection Using the InternetDeployment Architectures Following Remote Connection call flow options are supportedRemote Connections Enterprise Client Environment Registered Business to Business ConnectionsRegistered Environment VBPFW Firewall NAT Keep Alive To enable and modify FW NAT Keep AliveSIP TCP Keep-Alive System Configuration in SBC environmentsIVR Services IVR Services ListTo view the IVR Services list IVR Toolbar buttons Button Button Name Descriptions IVR Services ToolbarTo add a language Adding LanguagesTo upload messages to the MCU Uploading a Message File to the Collaboration ServerProperties General Voice Messages IVR Message Types by Message CategoryDefining a New Conference IVR Service Defining a New Conference IVR ServiceTo define a new Conference IVR Service Default is Conference IVR Service Properties Global Parameters Polycom, Inc 574 Chairperson Identifier Polycom, Inc 576 Message Type Description Conference IVR Service Properties General Voice MessagesIndicating the recording status of the conference Followed by the Reorder Tone and disconnection Polycom, Inc 580 Ivrrollcallusetonesinsteadofvoice is set to YES , Ivrrollcallusetonesinsteadofvoice is set to YES,IVR Services Polycom, Inc 583 4SIF SIFLow Dtmf Video Services DescriptionNew Conference IVR Service Dtmf Codes dialog box opens IVR Services IVR Services Change to Chairperson Defining a New Entry Queue IVR Service Entry Queue IVR ServiceTo set up a new Entry Queue IVR Service RMX Management pane, click IVR ServicesFill in the following parameters Ad Hoc Conferencing and External Database AuthenticationPolycom, Inc 592 Select the voice messages New Entry Queue IVR Service General dialog box opens IVR Services Polycom, Inc 596 Default Conference IVR Service To select the default Conference IVR ServiceTo modify the properties of an IVR Service To select the Default Entry Queue IVR ServiceReplacing the Music File Adding a Music FileTo replace the Music file To define the format settings for audio messages Defining the format settings for audio messagesCreating Audio Prompts and Video Slides Recording an Audio MessageClick Convert Now Sound Selection dialog box opens Format field, select PCMAttributes list, select 16.000 kHz, 16Bit, Mono To record a new audio message Recording a new audio messageIVR Services To create a welcome video slide Creating a Welcome Video SlideError Handling Inviting Participants using DtmfInvite Call Flow Entering Additional Dtmf CodesEnabling the Invite Participants using Dtmf Option Conference IVR Services dialog boxesGeneral Video Services Dtmf Codes Conference IVR Services General tab is displayed Disabled set to Off Disabling the Invite Participant Option To disable the Invite Participant optionExternal IVR Service Control IVR Services Support with TIP ProtocolGuidelines for TIP Support with IVR Services Default IVR Prompts and Messages Change Password IVRRequests Chairperson help Menu IVR Services Volume Control of IVR Messages, Roll Call and Music To control the volume of IVR music, Roll Call and messagesDefault IVR Messages Flag Description IVR Services in TIP-Enabled Conferences Guidelines IVR Services in TIP-Enabled ConferencesEntry Queue and Virtual Entry Queue Access Configuring the Conference and Entry Queue IVR ServicesCDR File Properties Call Detail Record CDR UtilityCDR File Formats Unformatted CDR FileFormatted CDR File Multi-Part CDR FilesCDR File Contents Viewing the Conference Records Viewing, Retrieving and Archiving Conference InformationTo open the CDR utility Conference Record Fields DescriptionMulti-part CDR File display Retrieving and Archiving Conference CDR Records Refreshing the CDR ListTo refresh the CDR list To retrieve and archive CDR recordsGateway Functionality Gateway CallsCall Flows IP ParticipantsDirect Dialing Dialing from H.323 Endpoints Dialing from SIP Endpoints Optional Gateway IVR Dialing For IP ParticipantsDial-out Calls Direct Dialing Using IP AddressesDial-in Calls Enabling or Disabling Direct IP Dialing Calling a SIP Endpoint in a Remote DomainDialing via Gateway IVR for Isdn Participants Isdn ParticipantsDialing from ISDN/PSTN Endpoints Two dialing methods are available to ISDN/PSTN participantsCalling an IP Endpoint via Gateway Pstn Dial-in Using GK PrefixInteroperability with DMA To define a new Conference IVR Service for gateway calls Defining the IVR Service for Gateway CallsRoll Call disabled Operator Assistance disabledGateway Calls Details, see Disconnect on Busy DefaultGWWelcomeSlideDefine the required settings for Encryption and LPR Defining the Conference Profile for Gateway CallsTo define a Conference Profile for Gateway Sessions To define a new Gateway Profile Defining the Gateway ProfileGateway Calls Redialing System ConfigurationWrong Destination Number Wrong Destination Number Time-outCall Failure Reasons H.323, SIP, Isdn Connection Indications Monitoring Ongoing Gateway SessionsDisconnect on Busy Disconnect on No AnswerGateway Session Parameters Gateway Session NameConference ID Connected Participant Parameters To set up the Meeting Room for direct dialing Polycom, Inc 645 Example Dialing to Polycom RealPresence DMA SystemManual Dial String Entry Calling the RealPresence DMA via Gateway IVRAutomatic Dial String Generation Enabling Pstn dial-in using GK prefix Pstn Dial-in Using GK PrefixConfiguration Pstn Participant input via DtmfDeploying a Polycom RMX Serial Gateway S4GW RMX Manager Application Installing the RMX Manager ApplicationAccessing or Downloading the RMX Manager Installer Click Install Downloading the Installation files from Polycom Support SiteInstalling the RMX Manager on Your Workstation Accessing the RMX Manager Installer from the Login screenClick the Install RMX Manager link Polycom, Inc 655 To install the RMX Manager for Multiple Users Installing the RMX Manager for Multi-User CapabilityPolycom, Inc 657 Starting the RMX Manager Application To use the Windows Start menu To use the browserClick Start Programs Click All Programs Polycom RMX ManagerTo connect the RMX Manager to an MCU Connecting to the MCURMX Manager Main Screen MCUs PaneMCUs pane includes a list of MCUs and a toolbar MCU Icons and Statuses Icon Description Adding MCUs to the MCUs List Use Other RMX Manager UI ComponentsTo add a Collaboration Server unit MCU IP MCU Properties Field DescriptionGrouping the Participants by MCU Start Monitoring/Stop Monitoring Disconnecting an MCU Modifying the MCU PropertiesRemoving an MCU from the MCUs Pane Import/Export RMX Manager Configuration Changing the RMX Manager LanguageTo select a language To Import the RMX Manager Configuration To Export the RMX Manager ConfigurationExport RMX Manager Configuration dialog box opens Import RMX Manager Configuration dialog box opensTo install the RMX Manager Installing RMX Manager in Secure Communication ModeClear the Secured Communication check box Click the DNS tab Click on the Security tab Security dialog box is displayedDNS dialog box is displayed Enter the Local Domain NameCreate a Certificate Request Management Network Properties dialog box is displayed Click the Security tab Security dialog box is displayedSelect the Secured Communication check box Using an Internal Certificate Authority Click OK Reset the Collaboration ServerRMX Management pane, click Hardware Monitor Certificate Export Wizard is displayed Click the Copy to File buttonClick Next Export File Format dialog box is displayed Select Base-64 encoded X.509 .CERPolycom, Inc 676 Starting the RMX Web Client Use the RMX Web ClientTo start the Collaboration Server Web Client Viewing and System Functionality Permissions RMX Web Client Screen ComponentsAuditor If you are logged in as a User with Chairperson permissions Conferences ListList Pane RMX Management PaneStatus Bar Participant Alerts System AlertsPort Usage Gauges Address Book MCU StateDialing Direction Dial-in or Dial-out Displaying and Hiding the Address BookDisplaying and Hiding Conference Templates Conference TemplatesCustomizing the Main Screen To adjust column widthTo resize a pane To sort the data by any field column headingIncreasing and Decreasing the Text Size To switch between Toolbar and List ViewsCustomizing the RMX Management Pane To increase or decrease the text sizePolycom, Inc 690 Administration and Utilities System and Participant AlertsCollaboration Server 1500/1800/2000/4000 Status Bar To view the System Alerts list System AlertsActive Alarms Pane Columns Error occurredAn identifying number assigned to the system alert System Alerts ButtonsTo view the Participants Alerts list Participant AlertsAltering the clock RMX TimeTo Alter the MCU Time RMX Time Fields Properties DescriptionRMX Time Fields Properties Resource Capacity Resource ManagementMPMx MPMRx-D Resource Usage in AVC CP ConferencingResource Usage in SVC Conferencing MCU Capacities in Mixed CP and SVC ConferencingAudio ModeResource Usage in Mixed CP and SVC Conferencing AVC Conferencing Video Switching Resource CapacityMPMRx 3333 Mixed CP MPMx Mixed CPAVC Conferencing Voice Resource Usage in AVC CP ConferencingResource Capacity Modes MPMx MPMRxVideo/Voice Port Configuration MPMRx Video/Voice Port Configuration MPMxFlexible Resource Capacity Mode Configuring the Video/Voice Resources Forcing Video Resource Allocation to CIF ResolutionTo allocate Voice resources Resource Reports To cancel the forcing of CIF resourceTo force CIF resource Mcmsparameters tab, click New FlagMain toolbar, select Administration Resource Report Displaying the Resource ReportResource Report Fields Parameters Column Description Port Gauges Port Gauge Collaboration Server 1800 Resource Capacity AVC HD AVC SD AVC CIFAVC HD AVC SD AVC CIF SVC Resource Capacity in Non-Mixed Conferences Resource Capacity in Mixed ConferencesPort consumption ratios of different calls HD720p HD1080p Collaboration Server 2000/4000 Resource Capacity ISDN/PSTNPolycom, Inc 711 Setting the Port Usage Threshold Port Usage ThresholdTo Set the Port Usage Threshold SIP Dial-in Busy Notification Port Usage Gauges Polycom, Inc 715 System Information To view the System Information properties boxSystem Information FieldDescription MIBs Management Information Base Snmp Simple Network Management ProtocolTraps MIB FilesSupport for MIB-II Sections Alarm-MIBMIB H.341 H.323 Standard MIBsUnified MIB Snmp Fields Name Type Description Unified MIBCode An Example of an Authentication Failure Trap An Example of an Alarm Fault TrapAn Example of a ColdStart Trap RMX MIB entities that do not generate traps Status TrapAdministration and Utilities Defining the Snmp Parameters in the Collaboration Server To enable Snmp optionSnmp Properties Traps dialog box opens Select the Traps tabSNMPv3 Traps Field Description SnmpSHA SNMPv3 Traps Field Description Version Authentication Password Snmp Properties Security dialog box opens Select the Security tabDefault MD5 Authentication Default EmptyEnter an Authentication Password Default DESUsing Audible Alarms Accepted Host IP Address dialog box opensSnmp Properties Security dialog box, click OK Audible Alarm Permissions Configuring the Audible AlarmsAudible Alarm Permissions Option Operator Administrator Stop Repeating MessageAudible Alarm User Customization Options Description Replacing the Audible Alarm FileMultilingual Setting Customizing the Multilingual SettingDownload Audible Alarm File window opens Banner Display and Customization To customize the Multilingual SettingSample 1 Banner Non-Modifiable Banner TextSample 2 Banner Sample 3 BannerSample 4 Banner Customizing Banners Banners Configuration dialog box opensTo customize the banners Customize the banners by modifying the following fieldsBanner Display Login Screen BannerMain Screen Banner Software Management Backup and Restore GuidelinesTo backup configuration files Using Software ManagementTo restore configuration files Select the Backup Directory Path and then click BackupPing the Collaboration Server Using PingTo Ping a network entity from the Collaboration Server  OK orNotification Settings To configure the notificationsNotification Settings Parameters Field Description Logger Diagnostic Files To access the Logger Diagnostic FilesFollowing tasks can be performed Logger Diagnostic Files dialog box, click Browse Diagnostic File Button Options DescriptionTo Retrieve the Logger Files Information Collector Standard Security ModeTo View the Logger Files Click Retrieve FilesNetwork Intrusion Detection System Nids Ultra Secure ModeUsing the Information Collector Creating the Information Collector Compressed FileTo create the compressed file Click Collect Information Saving the Compressed FileAuditor Files AuditorViewing the Compressed File To view the compressed fileTo access Auditor Files Retrieving Auditor Files Name To retrieve files for storage on a workstation Auditor File ViewerTo open the file in the Auditor File Viewer  StartUpTo open the Auditor File Viewer from the Administration Menu Auditor Event Columns Field Description Alerts and Faults that are recorded by the Auditor Alerts and FaultsAlerts and Faults recorded by the Auditor Event Audit EventsAlerts and Faults recorded by the Auditor Event Transactions Transactions that are recorded by the AuditorTransactions recorded by the Auditor ActiveX Bypass Installing ActiveXResetting the Collaboration Server To reset the RMXClick Reset Administration and Utilities System Configuration Flags Modifying System FlagsTo modify system flags Manually Added and Deleted System Flags RealPresence Capture Server or RSS 4000 system recorderMcmsparametersuser Flags Description Disableinactiveuser ContentspeakerintrasupEnableacceptingicmpredi EnableagcEnablecascadedlinktoj EnableautoextensionOinwithoutpassword EnablecyclicfilesystemOlume ForcesystembroadcastvForcesystemlisteningvo LumeFillfromfirstconfiguredspan FillfromlastconfiguredspanIsdnresourcepolicy Itpcropping Legacyepcontentdefault LastloginattemptsMaxconfpasswordrepeat LayoutMaxpasswordrepeapedc MaxcpresolutionMaxpasswordrepeatedch MaxintrarequestsperinMultipleservices MinpasswordlengthMcudisplayname MinpwdchangefrequencNumofspecialchar NumofnumericNumofuppercasealphab NumericchairpassdefaulNumericconfidmaxlen NumericconfpassdefaultNumericconfidminlen LENPasswordexpirationwarni PasswordexpirationdaysPasswordhistorysize RestrictcontentbroadcaExample Ultrasecuremode SystemlisteningvolumeUsegkprefixforpstnca LLSTo add a flag Manually Added, Modified, Deleted System Flags DescriptionAcceptvoipdtmftype Is the preferred codec for SIP/Lync calls 42Kbps, fail, thus disconnecting the callManually Added, Modified, Deleted System Flags Flag DescriptionBytimers BlockcontentlegacyforBondinggroupdelay BurnbiosCascadelinkplaytoneon CfgkeyenableflowcontConnection CellindlocationDELAYBETWEENH320DIALO TimerDisablecellsnetworkind DisabledummyregistratioDisableselfnetworkind DisablegwoverlayindicatDisablewiderestosipdi EnableciscogkEnableepc ENABLECONTENTOF768FOREnableflowcontrolrein EnableexternaldbaccesEnablenovideoresource EnablemsfecEnablerecording EnablertptrafficshapinEnablesirenlpr EnablesipppcforallusEnablesirenlprsipencry EnabletcpackageExternaldbpassword ExternaldbloginExternaldbdirectory ExternaldbipForceaudiocodecforms ForceresolutionSinglecore ForceencryptionforundG728ISDN  Numericconfpassdefault LEN  Numericchairpass DefaultlenH239FORCECAPABILITIES H264HDGRAPHICSMINCONTIgnoreaim IPV6AUTOADDRESSCONFIGUIplinkenvironment IpresponseechoFor single MCU conferences For cascaded conferences Transcoding Possible values Default nMedianicmtusize MaximumrecordinglinksMinimumframeratethres HoldforsdPossible Values YES / no Portgaugealarm PasswordfailurelimitPcmfecc PcmlanguagePstnringingdurationsec Nnovideotimer REMOVEH323EPCCAPTONQosipaudio QosipvideoEnable RtcpfirenableREMOVEH323HIGHPROFILE CaptononpolycomvendInterval RtcpplienableRtcpqosisequaltortp RtvmaxbitrateforforcSendsrtpmki SendwiderestoipSendwiderestoisdn Setaudioplc SetaudioclaritySetautobrightness SetdtmfsourcediffinsSipfastupdateintervale SipenablefeccSipbfcpdialoutmode SipdualdirectiontcpcoSipfreevideoresources SocketactivitytimeoutSipomitdomainfrompart YnameTclatencysize V35MULTIPLESERVICESTcpretransmissiontimeou TrafficshapingmtufactoManually Added Csmoduleparameters System Flags Description Manually Adding Flags to the Csmoduleparameters TabQosipsignaling MsupdatecontacSiptcptlstimer TremoveDeleting a Flag Auto Layout ConfigurationTo delete a flag Available Layouts No. of Cells Layout Layout Flag ValueDefault Auto Layout is controlled by 13 flags Customizing the Default Auto LayoutPolycom, Inc 807 Legacyepcontentdefaultlayout Flag Csenableepc FlagExample Enabling the Automatic Generation of Passwords Automatic Password Generation FlagsAutomatic Password Generation Flags Description HideconferencepasswordDefault in Ultra Secure Mode Conference password must be Default in non-secured mode means no minimum lengthDefault in Ultra Secure Mode, Chairperson password must 16, 6 default non-secured modeNumericchairpass Default LEN Ultra Secure Mode FlagUltra Secure Mode Polycom, Inc 813 Enabling Ultra Secure Mode Modifying the Ultra Secure Mode System Flag Value Ultrasecuremode System FlagPCM To modify the Ultrasecuremode System flag value System Flags affected by Ultra Secure ModeLogin and Session Management Range Default Network SecurityStrong Passwords User ManagementEnablecyclicfilesystemalarms YES/NO Range DefaultCertificate Management PKI Public Key InfrastructureTo access the Certification Repository Adding Certificates to the Certificate Repository PKCS#7/P7B To add a certificate to the repository Trusted Certificates Send Certificate File  Paste Certificate and Send CertificatePaste Certificate and Send Certificate Send Certificate FilePolycom, Inc 822 To add a Personal Certificate to the Certificate Repository Personal CertificatesClick Send Certificate Certificate Validation  General Error message from the SSL libraryAdding a CRL CRL Certificate Revocation ListSelect the Certificate File Format PEM or DER To add a CRL to the repositoryTo remove a CRL Removing a CRLRevocation Method Certificate RevocationOne of three Certificate Revocation Methods can be selected  Global Responder URLSelf-signed Certificate Self-signed Certificate Creation No Certificate Validation is performed SHA1 Self-signed Certificate Field Values CreationTo perform an Emergency CRL Update procedure Emergency CRL Certificate Revocation List UpdateDownload and save the updated CRL files from the CA Server Disable Secure Communications modeOpen the Certification Repository and Update the CRL files Update the repository Re-enable Secured Communications ModeRe-connect to the RMX Polycom, Inc 835 Siptcpkeepalivetype None SIP TCP Keep-AliveRFC5626 If its value is ReregistrationwhennopongresponseSystem Flags Siptcpkeepalivetype / Behavior Donotreregistrationwhennopongresponse DefaultFlag Possible Flag Values SiptcpkeepalivebehaviorUser and Connection Management Managing the user login process includesKeep Alive Frequency Managing system users includesUser Types Managing the System UsersDisabling/Enabling Users Renaming UsersManaging the User Login Process Implementing Strong PasswordsPassword Character Composition Password Length Implementing Password Re-Use / History RulesDefining Password Aging Defining Password Change Frequency Forcing Password ChangeMaximum Repeating Characters User Login Record Temporary User LockoutUser Lockout Session Timeout Connection TimeoutControlling User Sessions Management Sessions per SystemErase Session History After Logout Guidelines for Customizing the Login Page Banner Polycom, Inc 847 Polycom, Inc 848 Polycom, Inc 849 Securing an External Database Standard Security Mode Ultra Secure ModeMS Active Directory Integration Directory and Database OptionsGuidelines To configure Directory Services Directory Services Configuration Field DescriptionEnabling Active Directory Integration Directory Services Role Mapping dialog box is displayed Restoring the Collaboration Server Using the USB PortDirectory Services Role Mapping Field Description Click the Role Mapping tabMlpp Multi Level Precedence and Preemption FLASH-OVERRIDE-OVERRIDE Classified Networks onlyPrecedence Levels SIP Message Enabling PrecedenceDial-in calls FLASH-OVERRIDE-OVERRIDEFlash Immediate Priority Routine None  Domain Name = UC  Sub Domain =  r-priority =Incoming SIP No DefaultMessage UCCPrecedence Level Change Dial-out callsDefault Cleared Precedence disabled To configure Precedence SettingsOptional Modify the values if required Possible Values 1Precedence Settings Domains, Levels and Dscp Values Monitoring Precedence LevelSystem Flags Following 802.1X Authentication methods are supported Ieee 802.1X AuthenticationCertificate Repository PEAPv0 MSCHAPv2802.1X Authentication Configuration Field Description Enabling and Configuring 802.1X AuthenticationDisable the 802.1X Authentication method EAP-MD5802.1X Authentication System Flags Flag name Description Default DisabledRange YES/NO White List Access Disabling 802.1X AuthenticationEthernet Monitoring Enabling, Disabling and Modifying the White List To enable, disable, view or modify the White ListIii Click Yes to apply the modified White List IP Address ModesWorkstation / Device Disabled Alternative Network Address Types AnatSystem Flag Bfcp Over UDP AS-SIP Content Enabling AS-SIP Content System Flag Enableacceptingicmpredirect System Flag EnablesendingicmpdestinationunreachableInternet Control Message Protocol Icmp Password Encryption Upgrade / Downgrade GuidelinesModifying the flag values SIP UDP PolycomNon-hashed Passwords Self-signed Certificate Creation Field Value Media Encryption and AuthenticationNegotiation Protocol Authentication Tag Length Privacy Protocols Flag SettingsRange 80, 32 NGH Flag ValueViewing the Status of the Hardware Components Collaboration Server Hardware MonitoringHW Monitor Pane Status Columns Field Description To access Hardware MonitorViewing the Properties of Hardware Components Diagnostics , or EmptyHW Monitor Pane Toolbar CriticalTo view the MCU Properties Hardware Properties dialog box has the following structureProperties MCU 1800 Properties General Info General information is displayedMCU Properties Event Log Column Description To view a card properties Mezzanine Card Properties General Info Field DescriptionView Backplane Properties To view the supporting hardware components propertiesView FAN Properties Click Close to return to the Hardware Monitor paneFans Temperature Thresholds To view a LAN connector propertiesView LAN Properties To run Diagnostics on a card Diagnostic ModePolycom, Inc 889 To exit the Diagnostics Mode Appendix a Disconnection Causes IP Disconnection CausesCall Disconnection Causes Description ARQ Call Disconnection Causes Description Is longer than the server is willing to interpret Request Isdn Disconnection Causes Number Summary Description Isdn Disconnection CausesEnquiry CUG Isdn Disconnection Causes Number Summary Description Mandatory information elements containing invalid content Appendix B Active Alarms Active Alarms Alarm Code Alarm DescriptionULTRASECUREMODE=YES Appendix B Active Alarms Active Alarms Alarm Code Alarm Description Active Alarms Alarm Code Alarm Description Active Alarms Alarm Code Alarm Description Active Alarms Alarm Code Alarm Description Active Alarms Alarm Code Alarm Description Install the appropriate media card Active Alarms Alarm Code Alarm Description Failure Active Alarms Alarm Code Alarm Description Active Alarms Alarm Code Alarm Description Appendix C CDR Fields, Unformatted File Conference Summary RecordConference Summary Record Fields Description Conference Summary Record Fields Event Records Standard Event Record FieldsEvent Types CDR Event Types Event Code Event Name Description Event Specific FieldsParticipant Connected Recording UpdateLink SIP Private Extensions GatekeeperUser SET END User UpdateTime OperatorStart Event Fields for Event 1 Conference Start Event Fields for Event 2001 Conference Start Continue Event Fields for Event 1 Conference Start DescriptionAppendix C CDR Fields, Unformatted File Event Fields for Event 5001 Conference Start Continue Event Fields for Event 6001 Conference Start Continue Event Fields for Event 11001 Conference Start ContinueEvent Fields for Event 2 Conference END NTI TIE Trunk ATT Accunet Any other number UnknownEvent fields for Event 4 ISDN/PSTN Channel Disconnected Event fields for Event 5 ISDN/PSTN Participant Connected Appendix C CDR Fields, Unformatted File Appendix C CDR Fields, Unformatted File Appendix C CDR Fields, Unformatted File Number of MCU Phone Numbers Terminal SIP URI Event fields for Event 15 H323 Call SetupEvent fields for Event 15 H323 Call Setup Changed MCU Terminal Event Fields for Event 20 Billing Code Event Fields for Event 18 NEW Undefined ParticipantEvent fields for Event 26 Recording Link Event Fields for Event 22 Dtmf Code FailureEvent Fields for Event 30 Gatekeeper Information Event Fields for Event 28 SIP Private ExtensionsEvent fields for Event 31 Participant Connection Rate Event Fields for Event FieldDescriptionCharacters Appendix C CDR Fields, Unformatted File Event Fields for Event 106 User SET END Time Is currently supported Isdn Polycom, Inc 946 Event Fields for Events 2011, 2012, Disconnection Cause ValuesEvent Fields for Event 3010 Participant Information VIPDisconnection Cause Values Value Call Disconnection Cause Disconnection Cause Values Value Call Disconnection Cause Disconnection Cause Values Value Call Disconnection Cause Conference is started using one of the following method Ad Hoc Conferencing without AuthenticationAd Hoc Conference Initiation without Authentication Ad Hoc Conferencing with AuthenticationPolycom, Inc 953 Conference Access with External Database Authentication Conference Access Validation All Participants Always Conference Access Validation Chairperson Only Upon Request Ad Hoc Settings Authentication Settings Click OK Reset the MCU for flag changes to take effect To set the System Configuration flagsEnableexternaldbaccess Modify the values of the following flagsSet the External Server Authentication field to » Set the External Server Authentication field to Numeric IDPage Endpoint DetailsRTP Statistics Processing, but is not considered a fault Number of packets arriving out of order.Following details are displayed Appendix F- Secure Communication Mode Certificate Configuration and ManagementCertificate Template Requirements Configure Certificate Management Switching to Secure ModePurchasing and Installing a Certificate Certificate RequirementsTo enable secure communications mode Enabling Secure Communication ModeDefault for U.S. Federal licenses TLSV1 Creating/Modifying System FlagsPolycom, Inc 967 Alternate Management Network Restoring DefaultsConfigure the Workstation Management Network PrimaryAlternate Management Network 1500/2000/4000 To modify the workstation’s IP addresses Polycom, Inc 971 Page Connect to the Management Network To connect directly to the Collaboration ServerCollaboration Server RMX Polycom, Inc 974 Collaboration Server RMX Connect to the Alternate Management Network 1500/2000/4000To connect to the Alternate Management Network Procedure 2 Configure the Modem Procedure 1 Install the RMX ManagerProcedure 3 Create a Dial-up Connection Configure the modem with the following settingsWhen the New Connection Wizard is displayed, click Next Polycom, Inc 979 Polycom, Inc 980 Connection Wizard Procedure 4 Connect to the Collaboration Server To Connect using the RMX Manager To use the browserClick All Programs Overview Appendix H Deployment Into Microsoft EnvironmentsDeployment Architecture 2 RealConnect Cascaded Conferences Backward Compatibility to Lync Video Resource Requirements and Implications Support for HD1080p ResolutionLimit Maximum Resolution for MS SVC Using a System flag FEC Forward Error CorrectionDefault Auto IPv6 SupportSystem Flags for Cropping Control Range DefaultRealPresence CSS Gateway Sharing Content During a ConferenceRealPresence CSS Plug CSS Gateway Usage GuidelinesLync CSS Behavior by Lync Content Type CSS Plug CSS Gateway Cisco TIP Support MLA Mode Collaboration Server Side Lync 2013 Avmcu SideLync 2013 Participant Monitoring MainandinslaveMonitoring Participant Properties Channel Status Tab Polycom, Inc 994 Look and Feel Deployment Architecture 1 RealPresence Hosted ConferencesDeployment Architecture 2 RealConnect Cascaded Conferences Look and Feel for Legacy Endpoints Look and Feel for Lync Clients and Group Series EndpointsVideo Optimized Remove Empty Cells From the Video Layout Handle Low Bit Rate Calls From the AvmcuCase RangePolycom, Inc 1000 Meet Now Lync Conference Initiate and Connect to a ConferenceRealConnect for Lync To connect to an Avmcu conferenceCall Admission Control Video Switching ConferencesConferencing Behavior Continuous Presence ConferencesMonitoring Participant Connections Active Alarms Active Alarms and TroubleshootingICE Active Alarms Troubleshooting Known IssuesURI Polycom, Inc 1007 Appendix I Polycom Open Collaboration Network Pocn Single Company Model Polycom and Cisco Infrastructure Deployment ArchitecturesIOS Ctms Solution Architecture Components Version DescriptionVCS Polycom EquipmentMLA Multipoint call with DMA Call FlowsMultipoint call without DMA Model Company to Company Models Using a Service ProviderModel Collaboration ServerCisco telephony and desktop endpoints Company to Company via Service Provider ModelCall Flow Multipoint call via Service Provider ModelPolycom, Inc 1018 Company a Company B Solution Architecture Components Cisco EquipmentCompany B Deployment architecture includesPolycom, Inc 1020 Administration Configuring the Cisco and Polycom EquipmentGatekeepers Polycom Equipment Cisco EquipmentSupported Polycom products Polycom TIP and SIP Versions SIP only no TIP support VersionsConfiguring DMA Configuring the Collaboration ServerConfiguring Endpoints Set the Mintipcompatibilitylinerate System FlagConfiguring Entry Queues and IVR Services Entry Queue and Virtual Entry Queue AccessConfiguring the Conference and Entry Queue IVR Services Endpoints Registered to Cucm Procedure 1 Set the Mintipcompatibilitylinerate System FlagTIP HD Video Resolution by Line Rate SIP Server field, select SpecifyOutbound Proxy Servers table Polycom, Inc 1027 Polycom, Inc 1028 Polycom, Inc 1029 Polycom, Inc 1030 Polycom, Inc 1031 Polycom, Inc 1032 Polycom Immersive Telepresence Systems ITP Version Content Sharing BehaviorPolycom video conferencing endpoints HDX Version Cisco TelePresence System CTS Versions 1.7Polycom, Inc 1034 Collaboration with Microsoft and Cisco  Cucm  RTV 720p Cisco TelePresence System CTS Versions  CTSHDX RSS RealPresence Capture ServerDMA Cmad ITP OTX, RPX, ATX, TPX MicrosoftCisco Multipoint Calls using DMA Microsoft Lync Server Solution Interoperability TableSP2 CU4Supported Resolutions Supported TIP Resolutions and Resource AllocationTIP Layout Support & Resource Usage Resource AllocationTo configure the Microsoft, Cisco and Polycom components Configuring the Microsoft, Cisco and Polycom Components Appendix H Integration Into Microsoft Environments Register the ITP endpoints to the Lync server Polycom, Inc 1046 Polycom, Inc 1047 Flow Control Via H.239 Encryption TIP Compatibility Prefer TIP Content ReceiverA new or existing Profile, click the Advanced tab To enable Dtls negotiation for content encryptionPolycom, Inc 1051 Resolution Configuration Content XGA,5fps No Content Video and Content Endpoint Registration LyncEndpoints HDX to Collaboration HD H.264 Video ServerMonitoring Operations During Ongoing ConferencesCTS Participants Participant Properties General dialog box opensPolycom, Inc 1055 Lync Participants RTV Known Limitations Polycom, Inc 1058 Appendix J Restore Defaults Perform a Standard RestoreStandard restore deletes the following files Restore Factory Defaults dialog, select Standard Restore To perform a Standard Restore using the RMX Web ClientPerform a Comprehensive Restore To perform a comprehensive restore using the RMX Web Client Optional. Back up the system configuration Select Open Folder to view files using Windows Explorer To perform a comprehensive restore using the USB keyMD5 Appendix K SIP RFC SupportRsvp SrtpAppendix K SIP RFC Support Traffic Shaping Guidelines Appendix L Media Traffic ShapingSystem Flags Capacity Reduction During Traffic ShapingHD1080p Audio Only Flag name Siptimerssetindex 323 & SIP Flag SettingsAppendix M Homologation for Brazil 323 & SIP Protocol Flag OptionsFlag name Disabledummyregistration Flag name H323TIMERSSETINDEX