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Polycom 1500/1800/2000/4000 manual Creating a Welcome Video Slide, To create a welcome video slide

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IVR Services

Creating a Welcome Video Slide

The video slide is a still picture that can be created in any graphic application.

To create a welcome video slide:

1Using any graphic application, save your image in either *.jpg or *.bmp file format.

2For optimum quality, ensure that the image dimensions adhere to the Collaboration Server recommended values (width x height in pixels):

640 x 480

704 x 480

848 x 480

720 x 576

704 x 576

1024 x 576

960 x 720

1280 x 720

1440 x 1088

1920 x 1088

The Collaboration Server can accommodate small deviations from the recommended slide resolutions.

3Save your file.

Customized H.261 slides are not supported..

If using a default Polycom slide, the slide’s resolution will be as defined in the profile, i.e. SD, HD or CIF.

If the display of the Welcome slide is cut in the upper area of the screen, change the settings of the endpoint’s monitor to People Stretch instead of Zoom.

To upload your video slide to the Collaboration Server, see step 12 in Defining a New Entry Queue IVR Service.

Polycom®, Inc.

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Polycom 1500/1800/2000/4000 manual Creating a Welcome Video Slide, To create a welcome video slide

Contents

Version 8.5 January 2015 3725-74300-000B RealPresence Collaboration Server RMXPage Contents Defining AVC-Based Conference Profiles 108 Sharing Content During ConferencesDefining SVC and Mixed CP and SVC Conference Profiles 135 Customized Content Rate 135131 132Implementing Media Encryption for Secured Conferencing Setting Conferences for Telepresence Mode AVC CPAdditional Conferencing Information Defining Cascading Conferences 239 Meeting RoomsEntry Queues, Ad Hoc Conferences and SIP Factories Address Book Operator Assistance & Participant Move Scheduling Reservations349 Using Audible Alarms 349Conference Templates Start a ConferenceConference and Participant Monitoring Conference and Participant Level OperationsPolycom Conferencing for Microsoft Outlook Users, Connections, and Notes Recording and Streaming ConferencesIP Network Services Network Security 532 Defining ISDN/PSTN Network Services 522Modifying an ISDN/PSTN Network Service 530 IVR Services 566 Gateway Calls Call Detail Record CDR UtilityStarting the RMX Web Client RMX Manager Application 651Use the RMX Web Client 677 Administration and Utilities 717 Customizing the Multilingual Setting 734714 716System Configuration Flags 762 Ultra Secure Mode 812 Polycom, Inc Xxiii Collaboration Server Hardware Monitoring Appendix a Disconnection Causes 891 Appendix H Deployment Into Microsoft Environments Restoring DefaultsAppendix I Polycom Open Collaboration Network Pocn 1036 Multipoint Calls using DMA 10391023 1035Appendix M Homologation for Brazil Appendix J Restore DefaultsAppendix K SIP RFC Support Appendix L Media Traffic Shaping Overview Prerequisites Administration menuWho Should Read This Guide? How This Guide is OrganizedAbout the RealPresence Collaboration Server System IP Networks Network Services GuidelinesIsdn Networks Card Configuration ModesViewing the Card Configuration Mode Differences Between MPMx and MPMRx Media Cards Features Supported with MPMRx CardsGeneral RealPresence Collaboration Server Supported Features Support for Microsoft Protocols, algorithms and workflows Software Prerequisites and Guidelines 1500/1800/2000/4000 Getting Started Guide Continuous Presence CP Conferencing Conferencing Modes OverviewAVC Conferencing AVC Continuous Presence CP video streams and built layouts Video Protocol Support in CP Conferences Video Switching VSW ConferencingAVC Video Switching VSW video streams and Full Screen Layout Video Switching VSW Conferencing GuidelinesUp to 2Mbps 160 130 320 260 4Mbps 6Mbps 100 200 AVC Basic Conferencing Parameters Video resolutionSupplemental Conferencing Features SVC video streams and Layouts SVC-based ConferencingAdvantages of SVC Conferencing SVC Conferencing Guidelines Fecc MCU Supported Resolutions for SVC Conferencing Mixed CP and SVC Conferencing MCU Resource Capacities for Mixed CP and SVC Conferences Conferencing Modes Overview Conferencing Parameters Defined in a Profile Using Conference ProfilesIVR Conferencing FeatureConferencing Capabilities in the Various Conferencing Modes Conference TypeMCU Default Profile Settings in CP Conferencing ModeDefault CP Only Conference Profile Settings Value Echo Suppression Entry Queue Default Profile Settings in SVC Only Conferencing ModeDefault SVC Only Conference Profile Settings Value Name Meeting RoomsDefault SVC Only Conference Profile Settings Value Default Mixed CP and SVC Conference Profile Settings Value Default settings are as followsName Viewing the List of Conference ProfilesConference Profiles Pane Columns Field Description To list Conference ProfilesRMX Management pane, expand the Rarely Used list RMX Management pane, click the Conference Profiles buttonTo modify the Profile properties Modifying an Existing ProfileProfiles Toolbar To define a new Profile Deleting a Conference ProfileDefining New Profiles To delete a Conference ProfileExporting All Conference Profiles from an MCU Exporting and Importing Conference ProfilesGuidelines for Exporting and Importing Conference Profiles Exporting Conference ProfilesTo export selected Conference Profiles Exporting Selected Conference ProfilesTo import Conference Profiles Importing Conference ProfilesUsing Conference Profiles RMX Management pane, click Conference Profiles Defining AVC-Based Conference ProfilesDefining AVC CP Conferencing Profiles To define a new CP ProfileDefining AVC-Based Conference Profiles Field/Option Description New AVC CP Profile General ParametersProfile Support in Video Switching Conferences Define the following parameters Click the Advanced tabNew Profile Advanced dialog box opens New AVC CP Profile Advanced Parameters Video Quality Optimized Resource OptimizedFor CP Conferences only Click the Gathering Settings tab Defining New Profiles New AVC CP Profile Gathering Settings Parameters New Profile Video Quality dialog box opens Click the Video Quality tabHD1080 Resolution Configuration dialog boxNew AVC CP Profile Video Quality Parameters HD720Information, see Multiple Content Resolutions Cascade Optimized 263263 & H.264 Auto Selection SVC Video layout Manual Defining AVC-Based Conference Profiles 12+ Page Defining AVC-Based Conference Profiles Connection to improve call clarity Participants pane New AVC CP Profile Audio Settings ParametersFor more details, see Automatic Muting of Noisy Endpoints New AVC CP Profile IVR Parameters Field/Option Description New AVC CP Profile IVR Parameters New Profile Recording dialog box opensNew AVC CP Profile Recording Parameters Description Video/Voice Port Configuration MPMxNew AVC CP Profile Site Names Parameters Click the Site Names tabNew Profile Site Names dialog box opens New AVC CP Profile Site Names Parameters Field Description Top RightTop LeftMiddle RightMiddle Selection Site Names PositionPosition sliders Position adjustments usingHorizontal and Vertical New AVC CP Profile Site Names Parameters Define the following fields Defining AVC-Based Conference Profiles Service Name Click the Layout Indications tab Disableselfnetworkind Selfindlocation Gathering Phase Additional Information for Setting CP ProfilesGathering Phase Guidelines Partygatheringdurationseconds Range 0 3600 seconds Gathering Phase DurationOverlay Layouts Enabling the Gathering Phase DisplayGuidelines for using the Overlay Layouts Selecting the Overlay Layouts Site Names Definition Guidelines Shorten the Site Name DisplaySite Names Display Position Defining AVC-Based Conference Profiles  Same Layout mode Send Text Message to Participant dialog box is displayed Select the Enable check boxClick the Message Overlay tab To send text to selected participants To cancel the Message Overlay displaySelecting the Chinese Font for Text Display Selecting the Chinese FontDefining AVC-Based Conference Profiles To Create a Video Switching Profile Defining an AVC Video Switching Conference ProfileDefine the New Profile General parameters CIF New AVC VSW Profile General ParametersVswcifhpthresholdbitrate Vswsdhpthresholdbitrate High Profile Support in Video Switching ConferencesMinimum Threshold Line Rate System Flags GuidelinesDefining AVC-Based Conference Profiles To define SVC Only Profile By default, the Conferencing Mode is set to CPDefining SVC and Mixed CP and SVC Conference Profiles Defining SVC Conference ProfilesNew SVC Profile General Parameters Field/Option Description New Profile Advanced dialog box opens New SVC Profile Advanced Parameters Field/Option Description Define the following supported parametersNew Profile Video Quality dialog box opens Use this option when most of the endpoints support H.263 Click the Video Settings tab Click the Audio Settings tab Click the IVR tab New SVC Profile IVR Parameters Field/Option Description  PCMPolycom, Inc 106 Parameter Description New SVC Profile Network Services ParametersDefining Mixed CP and SVC Conferencing Profiles To configure a mixed AVC and SVC conferencePolycom, Inc 109 Video Display with CIF, SD and HD Video Connections Video Resolutions in AVC CP ConferencingHigh Profile Guidelines High Profile Support in CP Conferences With Video Quality mode set to Motion HD1080p60 Resolution GuidelinesQcif CIF CP Resolution Decision MatrixCP Conferencing with H.263 4CIF 263 4CIF GuidelinesVideo Quality Optimized Resource-Quality Balanced defaultVideo Resource Usage Resource OptimizedCIF HD1080p30HD720p60 HD720p30Guidelines Resolution Configuration for CP ConferencesModifying the Resolution Configuration Maximum Negotiated Line Rate for ResolutionsResolution Configuration Limiting Maximum Resolution Resolution Configuration BasicMaximum CP Resolution Pane Resolution Configuration PaneSharpness and Motion Resolution Configuration DetailedSharpness Resolution sliders Motion Resolution sliders Resolution Configuration Sliders Sharpness mode Motion mode Polycom, Inc 122 Setting the Maximum CP Resolution for Conferencing Flag SettingsMinimum Frame Rate Threshold for SD Resolution Additional Video ResolutionsSIP W448p ResolutionIsdn Enabling Support of the w448p ResolutionContent Packet Loss CompensationCollaboration Server System Flag Settings Additional Intermediate Video ResolutionsSupported Content Control Protocols Sharing Content During ConferencesContent Control Protocols Guidelines for Controlling ContentGuidelines for Using SIP Bfcp Content Content Sharing Using H.239 ProtocolContent Sharing Using Bfcp Protocol UDP and TCP Content Sharing Using People+Content ProtocolDial-out System Flags Bfcp support in dial-in ConnectionsMPMRx MPMx Base profile High profile Content Media ProtocolsAVC non-TIP conferences Content RMX 1500/2000/4000 Profile Highest Common Content Transmission MethodsContent Video Switching Fixed Rate Multiple Content ResolutionsHighest Common Calculation Depending on Content Settings Page 263 263 & H.264 Auto Selection Cascade Optimized 264 HD Content SettingsMCU Usage Modes of Content Protocols Customized Content RateCascade Optimized Content Sharing Properties263 263 & H.264 Auto SelectionH264HDHIGHRESMINCONTENTRATE Guidelines for Sharing Content Using H.264 HDHD System Flags Content Settings Flag Name Range Default H264HDGRAPHICSMINCONTENTRATESending Content to Legacy Endpoints Content Sharing Related IssuesSharing Content in Cascaded Environments Sending Content to Legacy Endpoints in Telepresence Mode Guidelines for Sending Content to Legacy EndpointsContent Display on Legacy Endpoints Guidelines for Sharing Content in Exclusive Content Mode Exclusive Content ModeManaging Noisy Content Connections Forcing Other Content CapabilitiesContent sharing Options Field Description Useful Procedures in Content SharingDefining Content Sharing Parameters for a Conference To set the content sharing parametersNon-TIP Conferences Content sharing OptionsCascade Optimized Content Sharing Content Settings list, select Customized Content Rate Selecting a Customized Content RateTo Select the Customized Content Rate To enable Multiple Content Resolutions Sharing Content in Multiple Content Resolutions ModeTo give token ownership Giving and Canceling Token Ownership AVC ParticipantsSelect Change To Content Token Owner in the drop-down menu To end the current Content session Stopping a Content SessionTo cancel token ownership Settings Content Sharing Reference TablesResolutions and Content Rate Reference Tables Content Rate TableFor RMX1800-0, maximum content resolution is HD1080p30 Resolution per Content Rate TablesHighest Common Content Bit Rate for H.264 Base Profile Highest Common Content Rates TablesHighest Common Content Bit Rate for H.264 High Profile Cascade Optimized Content Bit Rate for H.264 Base Profile Cascade Optimized Fixed Content Rates TablesCascade Optimized Content Bit Rate for H.264 High Profile Media Encryption Guidelines Implementing Media Encryption for Secured ConferencingImplementing Media Encryption for Secured Conferencing Direct Connection to the Conference Connection to the Entry Queue Recording Link Encryption Media encryption is enabled at three levelsProfile Setting Enabling Media Encryption for a ConferenceTo modify the Encryption flags Setting the Encryption FlagsTo enable encryption at the conference level Enabling Encryption in the ProfileEnabling Encryption at the Participant Level Monitoring the Encryption Status To enable encryption at the participant levelPolycom, Inc 163 System Level Setting Conferences for Telepresence Mode AVC CPCollaboration Server Telepresence Mode Guidelines Participants using two RealPresence RPX HD 400 Room SystemsHorizontal Striping Automatic Detection of Immersive Telepresence ITP SitesSkins and Frames Gathering Phase with ITP Room SystemsCropping Aspect ratio for standard endpoints10+ Polycom, Inc 168 Telepresence Display Decision Matrix Room Switch Telepresence LayoutsPolycom, Inc 170 Video Layout Examples Speaker Priority in CP Video LayoutsReserved Screens Grid ScreensPolycom, Inc 172 Polycom, Inc 173 AVC endpoints only Telepresence Mode LicenseSelecting Speaker Priority Polycom, Inc 175 Enabling Telepresence Mode  Manual Monitoring Ongoing Conferences Monitoring Telepresence ModeNone Monitoring Participant PropertiesPolycom, Inc 180 Enabling and Using Multiple Cascade Links RMX Telepresence Layout Mode Room Switch RMX Telepresence Layout Mode Continuous Presence figureFor more information see RMX Telepresence Layout Mode Continuous PresenceCreating a Link Participant Link Participant in the Dial Out RMXTo create a Link Participant in the dial-out RMX An Undefined Participant Link Participant Link in the Dial In RMXDefined Participant Link Monitoring Multiple Cascade LinksDisconnection Causes Polycom, Inc 187 Video Preview Guidelines Additional Conferencing InformationVideo Preview Workstation Requirements to Display Video Preview Testing your WorkstationTo preview the participant video DirectX Diagnostic Tool dialog box opensPreviewing the Participant Video Additional Conferencing Information Enabling the Auto Scan and Customized Polling Guidelines for Using Auto Scan and Customized PollingTo enable Auto Scan Auto Scan and Customized Polling in Video LayoutCustomized Polling dialog box is displayed Customized PollingTo define the scanning order in the Customized Polling tab Customized Polling Dialog Box Command Buttons Description Packet Loss Lost Packet RecoveryPacket Loss Compensation LPR and DBA Enabling Lost Packet Recovery Monitoring Lost Packet Recovery Polycom, Inc 198 Network Quality Levels Layout IndicationsNetwork Quality Indication Network Quality Icon Indication Threshold Flags Description Indication Threshold ValuesDisplaying the Network Quality icons Customizing the Network Quality Icon DisplayDefault YES Disable the display of the Network Quality iconDefault no Disable the display of Network Quality icons displayedRecording Paused Recording IndicationsAudio Participants Indication RecordingLayout Indications Icon Display Positions Polycom, Inc 204 Selecting the Conference Lecturer Lecture ModeEnabling Lecture Mode To automatically select the lecturer To automatically select a defined participantEnabling the Automatic Switching Lecture Mode Monitoring To control the Lecture Mode during an Ongoing Conference When enabled, the following rules apply Restricting Content Broadcast to LecturerMuting Participants Except the Lecturer Enabling the Mute Participants Except Lecturer Option SIP Encryption Audio Algorithm SupportAudio Algorithm Support Guidelines Mono Supported Audio Algorithm vs Bitrate Minimum Bitrate kbps Audio algorithms supported for IsdnStereo 722.1 16K 722 48K 722 56K 722 64K To view the participant’s properties during a conference Monitoring Participant Audio PropertiesGuidelines for Automatically Muting Noisy Endpoints Automatic Muting of Noisy EndpointsYES Automatic Muting of Noisy EndpointsAutomatic Muting of Noisy Endpoints at the Conference Level Automatic Muting of Noisy Endpoints at the MCU Level To modify the system flag settingPermanent Conference Enabling a Permanent Conference Closed Captions Guidelines Closed CaptionsTo change the flag value New Flag field enter EnableclosedcaptionEnabling Closed Captions Cascading Link Properties Setting the Video Layout in Cascading conferencesDefining Cascading Conferences Defining Cascading Conferences Flags Controlling Cascading Layouts Dtmf ForwardingPlay Tone Upon Cascading Link Connection Basic Cascading Possible Cascading TopologiesBasic Cascading Topology IP Cascading Link Basic Cascading Using IP Cascaded LinkDialing Directly to a Conference Dialing to an Entry QueueGateway to MCU/ MCU to Gateway Topology Basic Cascading Using Isdn Cascaded LinkAutomatic Identification of the Cascading Link Gateway to Gateway TopologyMCU to MCU Cascading Between Two MCUs Using an Isdn LinkGateway to Gateway Calls via Isdn Cascading Link For example Gateway to MCU Calls via Isdn Cascading LinkMCU to MCU Calls via Isdn Cascading Link Polycom, Inc 234 LPR Conference Profile DefinitionMCU Interoperability Table Defining Cascading Conferences Suppression of Dtmf Forwarding System Flag SettingsCommand box, enter H239OlcPatch Master-Slave Cascading Star Cascading TopologyMaster-Slave Star Cascading Topology MGC VSW HD To define the dial-out cascade participant linkConferences pane, select the conference New Participant Dial-out Cascade Link Field Description New Participant Dial-out Cascade Link Enablecascadedlinktojoinwithoutpassword flag to YESNew Participant Dial-in Cascade Link Field Description To define a Dial-in Participant as the cascade linkIf a gatekeeper is not used Select E.164 digits 0-9, *, # If a gatekeeper is used This field is left emptyIf a gatekeeper is used H.323 ID Cascaded Conferences Star Topology Cascading via Entry QueueEnabling Cascading To Define a Cascade-Enabled Entry Queue Creating the Cascade-enabled Entry QueueName field, enter a participant name Creating the Dial-out Cascaded LinkTo define the Dial-out Cascaded Link Click OK New Entry Queue enabling cascading is createdMethod B Method aMonitoring Star Cascaded Conferences Enabling Cascaded Conferences without PasswordTo enable cascaded links to connect without a password Set the Enablecascadedlinktojoinwithoutpassword flag to YESPolycom, Inc 251 Advanced tab, in the Node Type field, select MCU Click OK Cascading Conferences H.239-enabled MIH TopologyCascading Topologies MIH Cascade a Sample 3-Level Cascading ConfigurationMIH Cascading Levels MIH Cascade Levels MIH Cascading Guidelines in CP LicensingMaster Slave Conferences MIH Cascading Master-Slave Relationship Video Session Mode, Line Rate and Video SettingsRMX VSW HD RMX CP HDRMX RMX CP CIFMethod MGC to RealPresence Collaboration Server CascadingMethod To modify the flags Setting Flags on the RealPresence Collaboration Server H263ANNEXT=YES default  FORCE1X1LAYOUTONCASCADEDLINKCONNECTION=YES defaultTo define the Cascading Entry Queue in the MGC Setting Flags in the MGCMethod II Defining the Cascading Entry Queue in the MGC Polycom, Inc 261 For Example 1002##12001##1234 Polycom, Inc 263 HD VSW Defining the Cascading ConferencesMGC HD VSW To define the Dial-out Participant Polycom, Inc 266 Polycom, Inc 267 Meeting Rooms Value / Description Flag Name Use Time Out as Dtmf DelimiterMeeting Rooms List Meeting Rooms are listed in the Meeting Room list paneMeeting Rooms List Columns Field Description To list Meeting RoomsUse Time Out as Dtmf Delimiter Automatic Password Generation FlagsMeeting Room Toolbar & Right-click Menu Button or right-click an empty area Creating a New Meeting RoomTo create a new meeting room Meeting Rooms pane, click the New Meeting RoomEntry Queues Entry Queues, Ad Hoc Conferences and SIP FactoriesDefining a New Entry Queue Default Entry Queue propertiesDefault Entry Queue Properties Parameter Value To define a new Entry Queue Entry Queue Definitions Parameters Option Description Shared Number Dialing To view the list of Entry Queues Listing Entry QueuesModifying the EQ Properties Transit Entry QueueRMX Management pane, Rarely Used list, click Entry Queues Setting a Transit Entry QueueTo cancel the Transit Entry Queue setting To designate an Entry Queue as Transit Entry QueueIVR Provider Entry Queue Shared Number Dialing Guidelines for setting the Entry Queue as IVR ProviderConfiguring the Collaboration Server as IVR Provider Entry Queue IVR ServiceEntry Queue Using External IVR Services via the MCCF-IVR PackageCall Flow for Standalone TIP Endpoints Call FlowsCall Flow for Standalone SIP Endpoints Call Flow for TIP Endpoints from a Polycom ITP System RMX Management pane, click Entry Queues Configuring the Entry Queue to Use External IVR ServicesTo configure the Entry Queue for External IVR Services RMX Management pane, Rarely Used list, click SIP Factories SIP FactoriesCreating SIP Factories To create a new SIP FactoryNew Factory Properties Option Description Click OK New SIP Factory is added to the list Monitoring Registration Status Ad Hoc ConferencingGateway to Polycom Distributed Media Application DMA Address Book Viewing the Address Book » Double-click the group name or click the Collapse button Participants List Pane InformationTo expand the group to view the group members To collapse a groupDisplaying and Hiding the Address Book Adding Participants from the Address BookTo add a group to a new conference or an ongoing conference Participant GroupsAdding a Group from the Address Book to Conferences Managing Groups in the Address BookAddress Book Navigation Action Description Select one of the following actionsTo add a new participant to the Address Book Managing the Address BookAdding a Participant to the Address Book Adding a New participant to the Address Book DirectlyNew Participant General Field Description Only New Participant GeneralIP only SIP OnlyNew Participant Advanced Field Description Dial-out SIP Only AGCGuidelines for Substituting E.164 Number in Dial String Substituting E.164 Number in Dial StringTo modify participant properties in the Address Book When required, you can modify the participant’s propertiesModifying Participants in the Address Book To delete participants from the Address Book Deleting Participants from the Address BookCopy / Move Participant Function Description Copying or Moving a ParticipantTo copy or move a participant to another group Paste Participant Function Description Searching the Address BookFiltering the Address Book To filter the data in an address book group Filtering Address Book Data Using a Predefined PatternFiltering Address Book Data Using a Custom Pattern Polycom, Inc 310 To clear the filter and display all entries Clearing the FilterObtaining the Display Name from the Address Book To Export an Address Book Importing and Exporting Address BooksExporting an Address Book Importing an Address BookIntegration with Resource Manager Upgrading and Downgrading ConsiderationsRealPresence Collaboration Server Side Resources Scheduling ReservationsGuidelines for Scheduling Reservations SystemReservations RMX Management pane, click the Reservation Calendar button Using the Reservation CalendarToolbar Buttons To open the Reservation CalendarSingle day is displayed Reservations ViewsWeek View Day ViewList View Today ViewTo change between Week and Day views Changing the Calendar ViewTo change to List View To view Today the current dateMethod III To interactively define the duration Scheduling Conferences Using the Reservation CalendarCreating a New Reservation To return to Calendar ViewSelect a starting time slot To create a new reservationOpen the Reservation Calendar New Reservation Reserved Resources Field Description All Reservations New Reservation Schedule Tab Field DescriptionRecur every weeks field You can add participants from the Participants Address Book Viewing and Modifying Reservations Using the Week and Day views of the Reservations CalendarManaging Reservations Reservation Properties General dialog box opens To move the Reservation to another time slotTo change the Reservation’s Start time To change the Reservation’s End timeAdjusting the Start Times of all Reservations Scheduling Reservations To delete all recurrences of a reservation Searching for Reservations using Quick SearchDeleting Reservations To delete a single reservationAll Reservations are displayed To clear the search and display all reservationsClear the Quick Search field Click SearchOperator Conferences Operator Assistance & Participant MoveDefining the Components Enabling Operator Assistance Operator Conference GuidelinesNew Conference IVR Service General dialog box opens New Conference IVR Service Welcome dialog box opensNew Conference IVR Service Dtmf Codes dialog box opens Click the Video Services tabClick the Operator Assistance tab New Entry Queue IVR Service Welcome dialog box opensNew Entry Queue IVR Service Conference ID dialog box opens To define a Conference Profile for an Operator Conference Click the Operator Conference check box To start a conference from the Conference pane Starting an Ongoing Operator ConferenceNew Conference General Options Field Description Routing Name New Conference General OptionsNew Conference Participants dialog box opens Saving an Operator Conference to a TemplateTo save an ongoing Operator conference as a template Click the Participants tabStarting an Operator Conference from a Template Requesting Help Participant Alerts List Using Audible Alarms Audible AlarmsConference Templates Conference Templates Toolbar Buttons Description Using Conference TemplatesConference Template toolbar includes the following buttons Conferences List toolbar includes the following button Creating a New Conference TemplateCreating a new Conference Template from Scratch To create a new Conference TemplateConference Templates Polycom, Inc 354 New Participant General dialog box opens Click the New buttonNew Participant Advanced dialog box opens Specify the Display Name and Duration New Conference Template Information dialog box opens To start an ongoing conference from a Template Starting an Ongoing Conference From a TemplateConference is started To schedule a Reservation from a Conference Template Scheduling a Reservation From a Conference TemplatePolycom, Inc 362 Click the Delete Conference Template button. or Deleting a Conference TemplateExporting and Importing Conference Templates To delete Conference TemplatesTo export all Conference Templates from an MCU Exporting Conference TemplatesExporting All Conference Templates from an MCU To export selected Conference Templates Exporting Selected Conference TemplatesConference Templates Import dialog box is displayed Importing Conference TemplatesTo import Conference Templates Polycom, Inc 367 Polycom, Inc 368 Start a Conference To start an AVC CP conference from the Conference pane Start an AVC CP Conference from the Conferences PaneGeneral Tab Support New Conference General tab parameters Field DescriptionSystem Configuration Flags Polycom, Inc 374 New Conference Participants Tab Column / Button Description Participants TabOption is disabled in SVC conferences All Participants list opens Information TabTo add participants from the Address Book New Conference Information Tab Field Description Media Sources TabTo start a SVC conference from the Conference pane To start a conference from the Reservation Calendar Scheduling an AVC-based ReservationStarting an Ongoing Conference From a Template This section is applicable for CP-AVC only conferences Paste Conference Conference and Participant Level OperationsConference Operations Copy ConferenceTo paste a conference as a new conference Paste Conference AsResume Video button Participant OperationsOperational Buttons Participant Level Operations Menu Option Button DescriptionChange to Regular Paste Participant Copy, Cut and Paste ParticipantCopy Participant Cut ParticipantPaste Participant As Move Guidelines Moving Participants Between ConferencesMoving a Participant Interactively Moving Participants OptionsPolycom Conferencing for Microsoft Outlook Setting up the Calendaring Solution Option 1 Using default Exchange Server settings Exchange Integration Configuration Option Field Description Option 2 Using an alternate Primary Smtp Mailbox Exchange Integration Configuration Option Option 3 Using modified Exchange Server settingsCalendaring Guidelines Polycom, Inc 398 Creating a Conference Creating and Connecting to a ConferenceRealPresence Capture Server or Connecting to a ConferenceCollaboration Server Standalone Deployment Polycom Solution SupportGeneral Monitoring Conference and Participant MonitoringMulti-Selection Using the Chairperson Password for FilteringConference Level Monitoring To search for an ongoing conference by Chairperson PasswordClick in the Chairperson Password field Mixed Monitoring the Conference in the Conference List PaneConferences Monitoring Information FieldDescription Displays conference name and type of conferenceTo view the parameters of an ongoing CP conference Conference Properties General Field Description Following information is displayed in the General tabSVC Conference Properties GeneralFollowing information is displayed in the Advanced tab Conference Properties Advanced dialog box opensPrefer TIP End When Last Participant Remains parameters applyConference Properties Advanced Parameters NoneFollowing information is displayed Profile Gathering Settings Field/Options DescriptionConference Properties Video Quality dialog box opens Information, see Video Resolutions in AVC CP ConferencingAS-SIP Click the Video Settings tab to list the video parametersCustomized Content Rate Conference Properties Video Quality ParametersFor more information, see Supplemental Conferencing Features See Defining New Customized Polling Buttons Description Polycom, Inc 418 Conference Properties General Parameters Field Description Viewing the Properties of Ongoing SVC ConferencesTo view the parameters of an ongoing SVC conference Conference Properties General Parameters Last Participant Remains parameters apply Server RMX Network Port Usage Content Rate Polycom, Inc 424 Requesting Help Request to Speak is Request to SpeakSDP Participant Level MonitoringGatekeeper Status Call Admission Control Participant’s connection no indication is displayed Column Icon/Description Participant Monitoring Indicators and PropertiesPolycom, Inc 431 To view the participant Properties Viewing the Properties of ParticipantsFollowing parameters are displayed for an IP participant Monitoring IP ParticipantsMute/Suspend Conference. See Conference and Participant Monitoring Polycom, Inc 436 Conference and Participant Monitoring Polycom, Inc 437 Milliseconds derived from the Rtcp report From the endpoint SIP Bfcp TCP Participant Connections Participant Properties Channel Status Advanced ParametersConference and Participant Monitoring Conference and Participant Monitoring Channel Status tab Channel Status Advanced tab Monitoring SIP Bfcp ContentDetecting SIP Endpoint Disconnection Configuring the System FlagDefault Detecting Endpoint DisconnectionEndpoint Disconnection Detection System Configuration FlagMonitoring ISDN/PSTN Participants Algorithm To view the participant properties during a conference Participant Properties H.221 Parameters Field Description Causes Polycom, Inc 451 ISDN/PSTN Participant Properties Channel Status Monitoring Telepresence Participant Properties Recording and Streaming Conferences Configuring the Collaboration Server to Enable Recording Recording Link Parameters Description Default Recording LinkDefining the Dial Out Recording Link To define a Dial Out Recording LinkRecording Link Parameters ParameterDescription Enabling the Recording Features in a Conference IVR ServiceConference IVR Service Properties dialog box is displayed RealPresenceCaptureServerorRSS4000system IPAddressEnabling the Recording in the Conference Profile Conference Profile Recording Parameters Description To enable recording for a conferenceDial Out Recording Link Encryption Guidelines Dial Out Recording Link Encryption Flag SettingClick OK Recording is enabled in the Conference Profile Dial Out Recording Link EncryptionManaging the Recording Process Dial Out Recording Link SettingsRecording Layout To manage the recording process using the right-click menu Recording Participant Right-click Options Name Description Server or RSS 4000 system User GuideMonitoring the recording participant Using Dtmf Codes to Manage the Recording ProcessConference Recording with Codian IP VCR User Types AdministratorUsers, Connections, and Notes Collaboration Server UsersListing Users RMX Management pane, click Users Users pane is displayed Administrators can add new users to the systemAdding a New User To add a new user to the systemTo associate a user with a machine Deleting a UserDisabling a User Changing a User’s PasswordTo change a user’s password To disable a userTo rename a user To enable a userRenaming a User Machine AccountActive Directory Guidelines for defining a machine accountMonitoring To list the users who are currently connected to the MCU Using NotesConnections Viewing the Connections ListTo delete a note To create a noteTo open or edit a note Collaboration Server IP Network Services Overview IP Network ServicesManagement Network Primary Default IP Service Conferencing ServiceIPv6 Addressing Guidelines Modifying the Management Network To view or modify the Management Network ServiceRMX Management pane, click the IP Network Services button Management Network Properties Collaboration Server RMX Default Management Network Service IP Field DescriptionModify the following fields Auto If selected, Site-Local and Global Click the Routers tab Default Management Network Service Routers Field Description DNS Servers Addresses Default Management Network Service DNS Field DescriptionClick the DNS tab Modify the following fields DNSRevocation Method Click the Security tab Modify the following fieldsURL Default IP Service Collaboration Servers RMX 1500/2000/4000 Modifying the Default IP Network ServiceTo view or modify the Default IP Service RMX Management pane, click IP Network ServicesDefault IP Network Service IP Field Description Default IP Service Collaboration Server RMX4000 2000/4000Polycom, Inc 489 Optional. Click the DNS tab IP Network Services Aliases To view or modify the ports values, click the Ports tabFixed Ports If required, click the QoS tab System.cfg file View or modify the following fieldsTOS Click the SIP Servers tabSIP Servers Primary / Alternate Server Parameter Default IP Network Service SIP Servers Field DescriptionOutbound Proxy Servers Primary / Alternate Server Parameter Username@domain nameModify the following fields To configure the ICE environment, click the SIP Advanced tab Network Service V35 tab Field Description Default IP Network Service SIP Advanced Field DescriptionMNG LAN Ethernet SettingsLAN MNG B LANTo modify the automatic LAN port configuration RealPresence Collaboration Server RMX 1500/4000 RealPresence Collaboration Server RMX 1500 Do not select Ethernet Settings Parameters Field DescriptionRealPresence Collaboration Server RMX 4000 Do not select RMX CS IP tab displays the following fields To monitor signaling statusIP Network Monitoring IP Network Services Click the H.323 tab H.323 tab displays the following fields IP Network Services IP Network Services IP Network Services Media Redundancy on RealPresence Collaboration Server RMX LAN RedundancyMedia Redundancy Multipleservices = YES Multipleservices = no LanredundancyMultipleservices = YES Lanredundancy Multipleservices = noRMX 1800 Media Redundancy System Flags System Flag / Value Signaling and Management RedundancyMultipleservices = no Lanredundancy = YES LAN Connections to the IP ports IP Port Description= no Management Signaling LAN RealPresence Collaboration Server Configuration RequirementsHardware Monitor Indications RealPresence Collaboration Server RMXRTM LAN Indications Status Description Network Traffic ControlDNS UDP RealPresence Collaboration Server RMX Network Port UsageHttp TCP HttpsUDP, TCP SSH TCPNTP SIP -TLS SIP-TLSRTP RtcpISDN/PSTN Network Services Overview Defining ISDN/PSTN Network ServicesNon Supported Capabilities and Conferencing Features Supported Capabilities and Conferencing FeaturesObtaining ISDN/PSTN required information Adding/Modifying ISDN/PSTN Network ServicesTo Add an ISDN/PSTN Network Service RMX Management pane, click ISDN/PSTN Network ServicesIsdn Service Settings Field Description Unknown Span Definition Field Description Configured symmetrically Click Save & Continue Phones Settings Field DescriptionClick Save & Close Modifying an ISDN/PSTN Network ServiceTo Modify an ISDN/PSTN Network Service  MCU CLI  Dial-in Phone NumbersRealPresence Collaboration Server Multiple Network ServicesNetwork Security RealPresence Collaboration Server RMX 1500/4000Network Security Polycom, Inc 534 That Include ICE Cards Up to 2 per Media Card ServicesResource Allocation and Capacity First Time Installation and ConfigurationUpgrading to Multiple Services RealPresence Collaboration Server RMX Hardware Installation Polycom, Inc 539 LAN Connections to the RTM LAN RTM LAN Port Description Connecting the cables to the RTM IPConnecting the cables to the RTM LAN LAN Connections to the RTM IP RTM IP Port DescriptionPolycom, Inc 541 LAN Connections to the RTM LAN RTM IP Port Description Management, media and signaling for Network Service MNG MNG B Collaboration Server ConfigurationSystem Flags and License Settings IP Network Service Definition Device Management pane, click IP Network Services To add new/additional Network ServicesPolycom, Inc 547 IP Network Service IP Parameters Field Description IP Network Service IP Parameters Following flags can be defined per service Service Configuration dialog box opens H263ANNEXT Defined and the IP Network Service Default IP Network Service SIP Advanced FieldDescription Default IP Network Service Icons IconDescription Setting a Network Service as DefaultEthernet Settings Conference Profile Signaling Host IP Address and MCU Prefix in GK IndicationsVideo/Voice Port and Resolution Configuration Gateway Profiles Defining Dial Out Participants Signaling MonitorHardware Monitor ConferencingReserving Video Resources for a Conference Monitoring Conferences Resource Report Port Usage Gauges Following Remote Connection call flow options are supported Remote Connection Using the InternetNAT Network Address Translation Traversal Deployment ArchitecturesVBP Business to Business ConnectionsRemote Connections Enterprise Client Environment Registered Registered EnvironmentFW Firewall NAT Keep Alive To enable and modify FW NAT Keep AliveSIP TCP Keep-Alive System Configuration in SBC environmentsTo view the IVR Services list IVR ServicesIVR Services List IVR Toolbar buttons Button Button Name Descriptions IVR Services ToolbarTo add a language Adding LanguagesTo upload messages to the MCU Uploading a Message File to the Collaboration ServerProperties General Voice Messages IVR Message Types by Message CategoryTo define a new Conference IVR Service Defining a New Conference IVR ServiceDefining a New Conference IVR Service Default is Conference IVR Service Properties Global Parameters Polycom, Inc 574 Chairperson Identifier Polycom, Inc 576 Message Type Description Conference IVR Service Properties General Voice MessagesIndicating the recording status of the conference Followed by the Reorder Tone and disconnection Polycom, Inc 580 Ivrrollcallusetonesinsteadofvoice is set to YES , Ivrrollcallusetonesinsteadofvoice is set to YES,IVR Services Polycom, Inc 583 Low 4SIFSIF Dtmf Video Services DescriptionNew Conference IVR Service Dtmf Codes dialog box opens IVR Services IVR Services Change to Chairperson RMX Management pane, click IVR Services Entry Queue IVR ServiceDefining a New Entry Queue IVR Service To set up a new Entry Queue IVR ServiceFill in the following parameters Ad Hoc Conferencing and External Database AuthenticationPolycom, Inc 592 Select the voice messages New Entry Queue IVR Service General dialog box opens IVR Services Polycom, Inc 596 Default Conference IVR Service To select the default Conference IVR ServiceTo modify the properties of an IVR Service To select the Default Entry Queue IVR ServiceTo replace the Music file Replacing the Music FileAdding a Music File Recording an Audio Message Defining the format settings for audio messagesTo define the format settings for audio messages Creating Audio Prompts and Video SlidesAttributes list, select 16.000 kHz, 16Bit, Mono Click Convert NowSound Selection dialog box opens Format field, select PCM To record a new audio message Recording a new audio messageIVR Services To create a welcome video slide Creating a Welcome Video SlideEntering Additional Dtmf Codes Inviting Participants using DtmfError Handling Invite Call FlowGeneral Video Services Dtmf Codes Enabling the Invite Participants using Dtmf OptionConference IVR Services dialog boxes Conference IVR Services General tab is displayed Disabled set to Off Disabling the Invite Participant Option To disable the Invite Participant optionGuidelines for TIP Support with IVR Services External IVR Service ControlIVR Services Support with TIP Protocol Default IVR Prompts and Messages Change Password IVRRequests Chairperson help Menu IVR Services Default IVR Messages Flag Description Volume Control of IVR Messages, Roll Call and MusicTo control the volume of IVR music, Roll Call and messages Configuring the Conference and Entry Queue IVR Services IVR Services in TIP-Enabled ConferencesIVR Services in TIP-Enabled Conferences Guidelines Entry Queue and Virtual Entry Queue AccessUnformatted CDR File Call Detail Record CDR UtilityCDR File Properties CDR File FormatsFormatted CDR File Multi-Part CDR FilesCDR File Contents Conference Record Fields Description Viewing, Retrieving and Archiving Conference InformationViewing the Conference Records To open the CDR utilityMulti-part CDR File display To retrieve and archive CDR records Refreshing the CDR ListRetrieving and Archiving Conference CDR Records To refresh the CDR listGateway Functionality Gateway CallsDirect Dialing Call FlowsIP Participants Dialing from H.323 Endpoints Dialing from SIP Endpoints Optional Gateway IVR Dialing For IP ParticipantsDial-out Calls Direct Dialing Using IP AddressesDial-in Calls Enabling or Disabling Direct IP Dialing Calling a SIP Endpoint in a Remote DomainTwo dialing methods are available to ISDN/PSTN participants Isdn ParticipantsDialing via Gateway IVR for Isdn Participants Dialing from ISDN/PSTN EndpointsCalling an IP Endpoint via Gateway Pstn Dial-in Using GK PrefixInteroperability with DMA Operator Assistance disabled Defining the IVR Service for Gateway CallsTo define a new Conference IVR Service for gateway calls Roll Call disabledGateway Calls Details, see Disconnect on Busy DefaultGWWelcomeSlideTo define a Conference Profile for Gateway Sessions Define the required settings for Encryption and LPRDefining the Conference Profile for Gateway Calls To define a new Gateway Profile Defining the Gateway ProfileGateway Calls Redialing System ConfigurationCall Failure Reasons H.323, SIP, Isdn Wrong Destination NumberWrong Destination Number Time-out Disconnect on No Answer Monitoring Ongoing Gateway SessionsConnection Indications Disconnect on BusyConference ID Gateway Session ParametersGateway Session Name Connected Participant Parameters To set up the Meeting Room for direct dialing Polycom, Inc 645 Example Dialing to Polycom RealPresence DMA SystemManual Dial String Entry Calling the RealPresence DMA via Gateway IVRAutomatic Dial String Generation Pstn Participant input via Dtmf Pstn Dial-in Using GK PrefixEnabling Pstn dial-in using GK prefix ConfigurationDeploying a Polycom RMX Serial Gateway S4GW RMX Manager Application Installing the RMX Manager ApplicationAccessing or Downloading the RMX Manager Installer Click Install Downloading the Installation files from Polycom Support SiteClick the Install RMX Manager link Installing the RMX Manager on Your WorkstationAccessing the RMX Manager Installer from the Login screen Polycom, Inc 655 To install the RMX Manager for Multiple Users Installing the RMX Manager for Multi-User CapabilityPolycom, Inc 657 Starting the RMX Manager Application Click All Programs Polycom RMX Manager To use the browserTo use the Windows Start menu Click Start ProgramsTo connect the RMX Manager to an MCU Connecting to the MCUMCUs pane includes a list of MCUs and a toolbar RMX Manager Main ScreenMCUs Pane MCU Icons and Statuses Icon Description To add a Collaboration Server unit Adding MCUs to the MCUs ListUse Other RMX Manager UI Components MCU IP MCU Properties Field DescriptionGrouping the Participants by MCU Start Monitoring/Stop Monitoring Removing an MCU from the MCUs Pane Disconnecting an MCUModifying the MCU Properties To select a language Import/Export RMX Manager ConfigurationChanging the RMX Manager Language Import RMX Manager Configuration dialog box opens To Export the RMX Manager ConfigurationTo Import the RMX Manager Configuration Export RMX Manager Configuration dialog box opensTo install the RMX Manager Installing RMX Manager in Secure Communication ModeEnter the Local Domain Name Click on the Security tab Security dialog box is displayedClear the Secured Communication check box Click the DNS tab DNS dialog box is displayedCreate a Certificate Request Select the Secured Communication check box Management Network Properties dialog box is displayedClick the Security tab Security dialog box is displayed RMX Management pane, click Hardware Monitor Using an Internal Certificate AuthorityClick OK Reset the Collaboration Server Select Base-64 encoded X.509 .CER Click the Copy to File buttonCertificate Export Wizard is displayed Click Next Export File Format dialog box is displayedPolycom, Inc 676 Starting the RMX Web Client Use the RMX Web ClientTo start the Collaboration Server Web Client Viewing and System Functionality Permissions RMX Web Client Screen ComponentsAuditor If you are logged in as a User with Chairperson permissions Conferences ListStatus Bar List PaneRMX Management Pane Participant Alerts System AlertsPort Usage Gauges Address Book MCU StateDialing Direction Dial-in or Dial-out Displaying and Hiding the Address BookDisplaying and Hiding Conference Templates Conference TemplatesTo sort the data by any field column heading To adjust column widthCustomizing the Main Screen To resize a paneTo increase or decrease the text size To switch between Toolbar and List ViewsIncreasing and Decreasing the Text Size Customizing the RMX Management PanePolycom, Inc 690 Collaboration Server 1500/1800/2000/4000 Status Bar Administration and UtilitiesSystem and Participant Alerts To view the System Alerts list System AlertsSystem Alerts Buttons Error occurredActive Alarms Pane Columns An identifying number assigned to the system alertTo view the Participants Alerts list Participant AlertsRMX Time Fields Properties Description RMX TimeAltering the clock To Alter the MCU TimeRMX Time Fields Properties Resource Capacity Resource ManagementMPMx MPMRx-D Resource Usage in AVC CP ConferencingMode MCU Capacities in Mixed CP and SVC ConferencingResource Usage in SVC Conferencing AudioMPMx Mixed CP AVC Conferencing Video Switching Resource CapacityResource Usage in Mixed CP and SVC Conferencing MPMRx 3333 Mixed CPMPMx MPMRx Resource Usage in AVC CP ConferencingAVC Conferencing Voice Resource Capacity ModesFlexible Resource Capacity Mode Video/Voice Port Configuration MPMRxVideo/Voice Port Configuration MPMx To allocate Voice resources Configuring the Video/Voice ResourcesForcing Video Resource Allocation to CIF Resolution Mcmsparameters tab, click New Flag To cancel the forcing of CIF resourceResource Reports To force CIF resourceResource Report Fields Parameters Column Description Main toolbar, select Administration Resource ReportDisplaying the Resource Report Port Gauges Port Gauge AVC HD AVC SD AVC CIF SVC Collaboration Server 1800 Resource CapacityAVC HD AVC SD AVC CIF Port consumption ratios of different calls HD720p HD1080p Resource Capacity in Non-Mixed ConferencesResource Capacity in Mixed Conferences Collaboration Server 2000/4000 Resource Capacity ISDN/PSTNPolycom, Inc 711 To Set the Port Usage Threshold Setting the Port Usage ThresholdPort Usage Threshold SIP Dial-in Busy Notification Port Usage Gauges Polycom, Inc 715 System Information FieldDescription System InformationTo view the System Information properties box MIB Files Snmp Simple Network Management ProtocolMIBs Management Information Base TrapsStandard MIBs Alarm-MIBSupport for MIB-II Sections MIB H.341 H.323Unified MIB Snmp Fields Name Type Description Unified MIBCode An Example of a ColdStart Trap An Example of an Authentication Failure TrapAn Example of an Alarm Fault Trap RMX MIB entities that do not generate traps Status TrapAdministration and Utilities Defining the Snmp Parameters in the Collaboration Server To enable Snmp optionSnmp Properties Traps dialog box opens Select the Traps tabSHA SNMPv3 Traps Field DescriptionSnmp SNMPv3 Traps Field Description Version Authentication Password Snmp Properties Security dialog box opens Select the Security tabDefault DES Default EmptyDefault MD5 Authentication Enter an Authentication PasswordSnmp Properties Security dialog box, click OK Using Audible AlarmsAccepted Host IP Address dialog box opens Stop Repeating Message Configuring the Audible AlarmsAudible Alarm Permissions Audible Alarm Permissions Option Operator AdministratorAudible Alarm User Customization Options Description Replacing the Audible Alarm FileDownload Audible Alarm File window opens Multilingual SettingCustomizing the Multilingual Setting Banner Display and Customization To customize the Multilingual SettingSample 1 Banner Non-Modifiable Banner TextSample 4 Banner Sample 2 BannerSample 3 Banner Customize the banners by modifying the following fields Banners Configuration dialog box opensCustomizing Banners To customize the bannersBanner Display Login Screen BannerMain Screen Banner Software Management Backup and Restore GuidelinesSelect the Backup Directory Path and then click Backup Using Software ManagementTo backup configuration files To restore configuration files OK or Using PingPing the Collaboration Server To Ping a network entity from the Collaboration ServerNotification Settings Parameters Field Description Notification SettingsTo configure the notifications Following tasks can be performed Logger Diagnostic FilesTo access the Logger Diagnostic Files To Retrieve the Logger Files Logger Diagnostic Files dialog box, click BrowseDiagnostic File Button Options Description Click Retrieve Files Standard Security ModeInformation Collector To View the Logger FilesNetwork Intrusion Detection System Nids Ultra Secure ModeTo create the compressed file Using the Information CollectorCreating the Information Collector Compressed File Click Collect Information Saving the Compressed FileTo view the compressed file AuditorAuditor Files Viewing the Compressed File Name To access Auditor FilesRetrieving Auditor Files  StartUp Auditor File ViewerTo retrieve files for storage on a workstation To open the file in the Auditor File ViewerTo open the Auditor File Viewer from the Administration Menu Auditor Event Columns Field Description Audit Events Alerts and FaultsAlerts and Faults that are recorded by the Auditor Alerts and Faults recorded by the Auditor EventAlerts and Faults recorded by the Auditor Event Transactions recorded by the Auditor TransactionsTransactions that are recorded by the Auditor ActiveX Bypass Installing ActiveXClick Reset Resetting the Collaboration ServerTo reset the RMX Administration and Utilities To modify system flags System Configuration FlagsModifying System Flags Mcmsparametersuser Flags Description Manually Added and Deleted System FlagsRealPresence Capture Server or RSS 4000 system recorder Enableagc ContentspeakerintrasupDisableinactiveuser EnableacceptingicmprediEnablecyclicfilesystem EnableautoextensionEnablecascadedlinktoj OinwithoutpasswordLume ForcesystembroadcastvOlume ForcesystemlisteningvoIsdnresourcepolicy FillfromfirstconfiguredspanFillfromlastconfiguredspan Itpcropping Layout LastloginattemptsLegacyepcontentdefault MaxconfpasswordrepeatMaxintrarequestsperin MaxcpresolutionMaxpasswordrepeapedc MaxpasswordrepeatedchMinpwdchangefrequenc MinpasswordlengthMultipleservices McudisplaynameNumericchairpassdefaul NumofnumericNumofspecialchar NumofuppercasealphabLEN NumericconfpassdefaultNumericconfidmaxlen NumericconfidminlenRestrictcontentbroadca PasswordexpirationdaysPasswordexpirationwarni PasswordhistorysizeExample LLS SystemlisteningvolumeUltrasecuremode UsegkprefixforpstncaAcceptvoipdtmftype To add a flagManually Added, Modified, Deleted System Flags Description Flag Description 42Kbps, fail, thus disconnecting the callIs the preferred codec for SIP/Lync calls Manually Added, Modified, Deleted System FlagsBurnbios BlockcontentlegacyforBytimers BondinggroupdelayCellindlocation CfgkeyenableflowcontCascadelinkplaytoneon ConnectionDisabledummyregistratio TimerDELAYBETWEENH320DIALO DisablecellsnetworkindEnableciscogk DisablegwoverlayindicatDisableselfnetworkind DisablewiderestosipdiEnableexternaldbacces ENABLECONTENTOF768FOREnableepc EnableflowcontrolreinEnablertptrafficshapin EnablemsfecEnablenovideoresource EnablerecordingEnabletcpackage EnablesipppcforallusEnablesirenlpr EnablesirenlprsipencryExternaldbip ExternaldbloginExternaldbpassword ExternaldbdirectoryForceencryptionforund ForceresolutionForceaudiocodecforms SinglecoreH264HDGRAPHICSMINCONT  Numericconfpassdefault LEN  Numericchairpass DefaultlenG728ISDN H239FORCECAPABILITIESIpresponseecho IPV6AUTOADDRESSCONFIGUIgnoreaim Iplinkenvironment Transcoding For single MCU conferencesFor cascaded conferences Possible values Default nHoldforsd MaximumrecordinglinksMedianicmtusize MinimumframeratethresPossible Values YES / no Pcmlanguage PasswordfailurelimitPortgaugealarm PcmfeccQosipvideo Nnovideotimer REMOVEH323EPCCAPTONPstnringingdurationsec QosipaudioCaptononpolycomvend RtcpfirenableEnable REMOVEH323HIGHPROFILERtvmaxbitrateforforc RtcpplienableInterval RtcpqosisequaltortpSendwiderestoisdn SendsrtpmkiSendwiderestoip Setdtmfsourcediffins SetaudioclaritySetaudioplc SetautobrightnessSipdualdirectiontcpco SipenablefeccSipfastupdateintervale SipbfcpdialoutmodeYname SocketactivitytimeoutSipfreevideoresources SipomitdomainfrompartTrafficshapingmtufacto V35MULTIPLESERVICESTclatencysize TcpretransmissiontimeouManually Added Csmoduleparameters System Flags Description Manually Adding Flags to the Csmoduleparameters TabTremove MsupdatecontacQosipsignaling SiptcptlstimerAvailable Layouts No. of Cells Layout Layout Flag Value Auto Layout ConfigurationDeleting a Flag To delete a flagDefault Auto Layout is controlled by 13 flags Customizing the Default Auto LayoutPolycom, Inc 807 Example Legacyepcontentdefaultlayout FlagCsenableepc Flag Hideconferencepassword Automatic Password Generation FlagsEnabling the Automatic Generation of Passwords Automatic Password Generation Flags Description16, 6 default non-secured mode Default in non-secured mode means no minimum lengthDefault in Ultra Secure Mode Conference password must be Default in Ultra Secure Mode, Chairperson password mustNumericchairpass Default LEN Ultra Secure Mode FlagUltra Secure Mode Polycom, Inc 813 Enabling Ultra Secure Mode PCM Modifying the Ultra Secure Mode System Flag ValueUltrasecuremode System Flag To modify the Ultrasecuremode System flag value System Flags affected by Ultra Secure ModeUser Management Range Default Network SecurityLogin and Session Management Strong PasswordsPKI Public Key Infrastructure Range DefaultEnablecyclicfilesystemalarms YES/NO Certificate Management PKCS#7/P7B To access the Certification RepositoryAdding Certificates to the Certificate Repository To add a certificate to the repository Trusted CertificatesSend Certificate File  Paste Certificate and Send Certificate Send Certificate File Paste Certificate and Send CertificatePolycom, Inc 822 To add a Personal Certificate to the Certificate Repository Personal CertificatesClick Send Certificate Certificate Validation  General Error message from the SSL libraryAdding a CRL CRL Certificate Revocation ListSelect the Certificate File Format PEM or DER To add a CRL to the repositoryTo remove a CRL Removing a CRL Global Responder URL Certificate RevocationRevocation Method One of three Certificate Revocation Methods can be selected No Certificate Validation is performed Self-signed CertificateSelf-signed Certificate Creation SHA1 Self-signed Certificate Field Values CreationDisable Secure Communications mode Emergency CRL Certificate Revocation List UpdateTo perform an Emergency CRL Update procedure Download and save the updated CRL files from the CA ServerOpen the Certification Repository and Update the CRL files Re-connect to the RMX Update the repositoryRe-enable Secured Communications Mode Polycom, Inc 835 If its value is Reregistrationwhennopongresponse SIP TCP Keep-AliveSiptcpkeepalivetype None RFC5626Siptcpkeepalivebehavior Donotreregistrationwhennopongresponse DefaultSystem Flags Siptcpkeepalivetype / Behavior Flag Possible Flag ValuesManaging system users includes Managing the user login process includesUser and Connection Management Keep Alive FrequencyRenaming Users Managing the System UsersUser Types Disabling/Enabling UsersPassword Character Composition Managing the User Login ProcessImplementing Strong Passwords Defining Password Aging Password LengthImplementing Password Re-Use / History Rules Maximum Repeating Characters Defining Password Change FrequencyForcing Password Change User Lockout User Login RecordTemporary User Lockout Management Sessions per System Connection TimeoutSession Timeout Controlling User SessionsErase Session History After Logout Guidelines for Customizing the Login Page Banner Polycom, Inc 847 Polycom, Inc 848 Polycom, Inc 849 Securing an External Database Directory and Database Options Ultra Secure ModeStandard Security Mode MS Active Directory IntegrationGuidelines Enabling Active Directory Integration To configure Directory ServicesDirectory Services Configuration Field Description Click the Role Mapping tab Restoring the Collaboration Server Using the USB PortDirectory Services Role Mapping dialog box is displayed Directory Services Role Mapping Field DescriptionPrecedence Levels Mlpp Multi Level Precedence and PreemptionFLASH-OVERRIDE-OVERRIDE Classified Networks only FLASH-OVERRIDE-OVERRIDE Enabling PrecedenceSIP Message Dial-in callsFlash Immediate Priority Routine None  Domain Name = UC  Sub Domain =  r-priority =UCC No DefaultIncoming SIP MessagePrecedence Level Change Dial-out callsPossible Values 1 To configure Precedence SettingsDefault Cleared Precedence disabled Optional Modify the values if requiredSystem Flags Precedence Settings Domains, Levels and Dscp ValuesMonitoring Precedence Level PEAPv0 MSCHAPv2 Ieee 802.1X AuthenticationFollowing 802.1X Authentication methods are supported Certificate RepositoryEAP-MD5 Enabling and Configuring 802.1X Authentication802.1X Authentication Configuration Field Description Disable the 802.1X Authentication methodRange YES/NO 802.1X Authentication System Flags Flag name DescriptionDefault Disabled Ethernet Monitoring White List AccessDisabling 802.1X Authentication Enabling, Disabling and Modifying the White List To enable, disable, view or modify the White ListWorkstation / Device Iii Click Yes to apply the modified White ListIP Address Modes System Flag DisabledAlternative Network Address Types Anat Bfcp Over UDP AS-SIP Content Enabling AS-SIP Content Internet Control Message Protocol Icmp System Flag EnableacceptingicmpredirectSystem Flag Enablesendingicmpdestinationunreachable Modifying the flag values Password EncryptionUpgrade / Downgrade Guidelines SIP UDP PolycomNon-hashed Passwords Self-signed Certificate Creation Field Value Media Encryption and AuthenticationNGH Flag Value Privacy Protocols Flag SettingsNegotiation Protocol Authentication Tag Length Range 80, 32Viewing the Status of the Hardware Components Collaboration Server Hardware MonitoringHW Monitor Pane Status Columns Field Description To access Hardware MonitorCritical Diagnostics , or EmptyViewing the Properties of Hardware Components HW Monitor Pane ToolbarProperties To view the MCU PropertiesHardware Properties dialog box has the following structure MCU 1800 Properties General Info General information is displayedMCU Properties Event Log Column Description To view a card properties Mezzanine Card Properties General Info Field DescriptionClick Close to return to the Hardware Monitor pane To view the supporting hardware components propertiesView Backplane Properties View FAN PropertiesFans View LAN Properties Temperature ThresholdsTo view a LAN connector properties To run Diagnostics on a card Diagnostic ModePolycom, Inc 889 To exit the Diagnostics Mode Call Disconnection Causes Description Appendix a Disconnection CausesIP Disconnection Causes ARQ Call Disconnection Causes Description Is longer than the server is willing to interpret Request Isdn Disconnection Causes Number Summary Description Isdn Disconnection CausesEnquiry CUG Isdn Disconnection Causes Number Summary Description Mandatory information elements containing invalid content ULTRASECUREMODE=YES Appendix B Active AlarmsActive Alarms Alarm Code Alarm Description Appendix B Active Alarms Active Alarms Alarm Code Alarm Description Active Alarms Alarm Code Alarm Description Active Alarms Alarm Code Alarm Description Active Alarms Alarm Code Alarm Description Active Alarms Alarm Code Alarm Description Install the appropriate media card Active Alarms Alarm Code Alarm Description Failure Active Alarms Alarm Code Alarm Description Active Alarms Alarm Code Alarm Description Conference Summary Record Fields Description Appendix C CDR Fields, Unformatted FileConference Summary Record Conference Summary Record Fields Event Types Event RecordsStandard Event Record Fields CDR Event Types Event Code Event Name Description Event Specific FieldsExtensions Gatekeeper UpdateParticipant Connected Recording Link SIP PrivateOperator User UpdateUser SET END TimeStart Event Fields for Event 1 Conference Start Event Fields for Event 2001 Conference Start Continue Event Fields for Event 1 Conference Start DescriptionAppendix C CDR Fields, Unformatted File Event Fields for Event 5001 Conference Start Continue Event Fields for Event 2 Conference END Event Fields for Event 6001 Conference Start ContinueEvent Fields for Event 11001 Conference Start Continue NTI TIE Trunk ATT Accunet Any other number UnknownEvent fields for Event 4 ISDN/PSTN Channel Disconnected Event fields for Event 5 ISDN/PSTN Participant Connected Appendix C CDR Fields, Unformatted File Appendix C CDR Fields, Unformatted File Appendix C CDR Fields, Unformatted File Number of MCU Phone Numbers Terminal SIP URI Event fields for Event 15 H323 Call SetupEvent fields for Event 15 H323 Call Setup Changed MCU Terminal Event Fields for Event 20 Billing Code Event Fields for Event 18 NEW Undefined ParticipantEvent fields for Event 26 Recording Link Event Fields for Event 22 Dtmf Code FailureEvent Fields for Event FieldDescription Event Fields for Event 28 SIP Private ExtensionsEvent Fields for Event 30 Gatekeeper Information Event fields for Event 31 Participant Connection RateCharacters Appendix C CDR Fields, Unformatted File Event Fields for Event 106 User SET END Time Is currently supported Isdn Polycom, Inc 946 VIP Disconnection Cause ValuesEvent Fields for Events 2011, 2012, Event Fields for Event 3010 Participant InformationDisconnection Cause Values Value Call Disconnection Cause Disconnection Cause Values Value Call Disconnection Cause Disconnection Cause Values Value Call Disconnection Cause Conference is started using one of the following method Ad Hoc Conferencing without AuthenticationAd Hoc Conference Initiation without Authentication Ad Hoc Conferencing with AuthenticationPolycom, Inc 953 Conference Access with External Database Authentication Conference Access Validation All Participants Always Conference Access Validation Chairperson Only Upon Request Ad Hoc Settings Authentication Settings Modify the values of the following flags To set the System Configuration flagsClick OK Reset the MCU for flag changes to take effect EnableexternaldbaccessSet the External Server Authentication field to » Set the External Server Authentication field to Numeric IDPage RTP Statistics EndpointDetails Following details are displayed Processing, but is not considered a faultNumber of packets arriving out of order. Certificate Template Requirements Appendix F- Secure Communication ModeCertificate Configuration and Management Certificate Requirements Switching to Secure ModeConfigure Certificate Management Purchasing and Installing a CertificateCreating/Modifying System Flags Enabling Secure Communication ModeTo enable secure communications mode Default for U.S. Federal licenses TLSV1Polycom, Inc 967 Alternate Management Network Restoring DefaultsAlternate Management Network 1500/2000/4000 Configure the WorkstationManagement Network Primary To modify the workstation’s IP addresses Polycom, Inc 971 Page Collaboration Server RMX Connect to the Management NetworkTo connect directly to the Collaboration Server Polycom, Inc 974 Collaboration Server RMX Connect to the Alternate Management Network 1500/2000/4000To connect to the Alternate Management Network Configure the modem with the following settings Procedure 1 Install the RMX ManagerProcedure 2 Configure the Modem Procedure 3 Create a Dial-up ConnectionWhen the New Connection Wizard is displayed, click Next Polycom, Inc 979 Polycom, Inc 980 Connection Wizard Click All Programs Procedure 4 Connect to the Collaboration ServerTo Connect using the RMX Manager To use the browser Overview Appendix H Deployment Into Microsoft EnvironmentsDeployment Architecture 2 RealConnect Cascaded Conferences Backward Compatibility to Lync Video Resource Requirements and Implications Support for HD1080p ResolutionIPv6 Support FEC Forward Error CorrectionLimit Maximum Resolution for MS SVC Using a System flag Default AutoSystem Flags for Cropping Control Range DefaultCSS Gateway Usage Guidelines Sharing Content During a ConferenceRealPresence CSS Gateway RealPresence CSS PlugLync CSS Behavior by Lync Content Type CSS Plug CSS Gateway Mainandinslave MLA Mode Collaboration Server Side Lync 2013 Avmcu SideCisco TIP Support Lync 2013 Participant MonitoringMonitoring Participant Properties Channel Status Tab Polycom, Inc 994 Look and Feel Deployment Architecture 1 RealPresence Hosted ConferencesDeployment Architecture 2 RealConnect Cascaded Conferences Look and Feel for Legacy Endpoints Look and Feel for Lync Clients and Group Series EndpointsVideo Optimized Range Handle Low Bit Rate Calls From the AvmcuRemove Empty Cells From the Video Layout CasePolycom, Inc 1000 To connect to an Avmcu conference Initiate and Connect to a ConferenceMeet Now Lync Conference RealConnect for LyncContinuous Presence Conferences Video Switching ConferencesCall Admission Control Conferencing BehaviorMonitoring Participant Connections Active Alarms Active Alarms and TroubleshootingICE Active Alarms URI TroubleshootingKnown Issues Polycom, Inc 1007 Appendix I Polycom Open Collaboration Network Pocn Single Company Model Polycom and Cisco Infrastructure Deployment ArchitecturesIOS Polycom Equipment Solution Architecture Components Version DescriptionCtms VCSMLA Multipoint call with DMA Call FlowsMultipoint call without DMA Collaboration Server Company to Company Models Using a Service ProviderModel ModelCisco telephony and desktop endpoints Company to Company via Service Provider ModelCall Flow Multipoint call via Service Provider ModelPolycom, Inc 1018 Deployment architecture includes Company B Solution Architecture Components Cisco EquipmentCompany a Company BPolycom, Inc 1020 Gatekeepers AdministrationConfiguring the Cisco and Polycom Equipment SIP only no TIP support Versions Cisco EquipmentPolycom Equipment Supported Polycom products Polycom TIP and SIP VersionsSet the Mintipcompatibilitylinerate System Flag Configuring the Collaboration ServerConfiguring DMA Configuring EndpointsConfiguring the Conference and Entry Queue IVR Services Configuring Entry Queues and IVR ServicesEntry Queue and Virtual Entry Queue Access Endpoints Registered to Cucm Procedure 1 Set the Mintipcompatibilitylinerate System FlagOutbound Proxy Servers table TIP HD Video Resolution by Line RateSIP Server field, select Specify Polycom, Inc 1027 Polycom, Inc 1028 Polycom, Inc 1029 Polycom, Inc 1030 Polycom, Inc 1031 Polycom, Inc 1032 Cisco TelePresence System CTS Versions 1.7 Content Sharing BehaviorPolycom Immersive Telepresence Systems ITP Version Polycom video conferencing endpoints HDX VersionPolycom, Inc 1034 Collaboration with Microsoft and Cisco  Cucm  RTV 720p Cisco TelePresence System CTS Versions  CTSMicrosoft RealPresence Capture ServerHDX RSS DMA Cmad ITP OTX, RPX, ATX, TPXCisco Multipoint Calls using DMA Microsoft Lync Server Solution Interoperability TableSP2 CU4Resource Allocation Supported TIP Resolutions and Resource AllocationSupported Resolutions TIP Layout Support & Resource UsageTo configure the Microsoft, Cisco and Polycom components Configuring the Microsoft, Cisco and Polycom Components Appendix H Integration Into Microsoft Environments Register the ITP endpoints to the Lync server Polycom, Inc 1046 Polycom, Inc 1047 Flow Control Via H.239 Encryption TIP Compatibility Prefer TIP Content ReceiverA new or existing Profile, click the Advanced tab To enable Dtls negotiation for content encryptionPolycom, Inc 1051 Resolution Configuration HDX to Collaboration HD H.264 Video Server Video and Content Endpoint Registration LyncContent XGA,5fps No Content EndpointsParticipant Properties General dialog box opens Operations During Ongoing ConferencesMonitoring CTS ParticipantsPolycom, Inc 1055 Lync Participants RTV Known Limitations Polycom, Inc 1058 Standard restore deletes the following files Appendix J Restore DefaultsPerform a Standard Restore Restore Factory Defaults dialog, select Standard Restore To perform a Standard Restore using the RMX Web ClientPerform a Comprehensive Restore To perform a comprehensive restore using the RMX Web Client Optional. Back up the system configuration Select Open Folder to view files using Windows Explorer To perform a comprehensive restore using the USB keySrtp Appendix K SIP RFC SupportMD5 RsvpAppendix K SIP RFC Support Traffic Shaping Guidelines Appendix L Media Traffic ShapingHD1080p Audio Only System FlagsCapacity Reduction During Traffic Shaping 323 & SIP Protocol Flag Options 323 & SIP Flag SettingsFlag name Siptimerssetindex Appendix M Homologation for BrazilFlag name Disabledummyregistration Flag name H323TIMERSSETINDEX