Polycom 1500/1800/2000/4000 manual Participant Alerts List

Operator Assistance & Participant Move

●The participant’s connection Status changes, reflecting the help request. For more information, see Participants List Status Column Icons and Indications.

●The conference status changes and it is displayed with the exclamation point icon and the status Awaiting Operator.

●The appropriate voice message is played to the relevant participants indicating that assistance will be provided shortly.

The following icons and statuses are displayed in the Participant Status column:

Participants List Status Column Icons and Indications

Icon	Status Indication	Description
	Awaiting Individual	The participant has requested the operator’s
	Assistance	assistance for himself/herself.
	Awaiting Conference	The participant has requested the operator’s
	Assistance	assistance for the conference. Usually this means
		that the operator is requested to join the conference.

When the Operator moves the participant to the Operator conference for individual assistance the participant Status indications are cleared.

Participant Alerts List

The Participant Alerts list contains all the participants who are currently waiting for operator assistance.

Participants are automatically added to the Participants Alerts list in the following circumstances:

●The participant fails to connect to the conference by entering the wrong conference ID or conference password and waits for the operator’s assistance

●The participant requests Operator’s Assistance during the ongoing conference

This list is used as reference only. Participants can be assisted and moved to the Operator conference or the destination conference only from the Participants list of the Entry Queues or ongoing conference where they are awaiting assistance.

The participants are automatically removed from the Participant Alerts list when moved to any conference (including the Operator conference).

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